# Page 3 | Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ideagen Quality Management the right Quality Management solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ideagen Quality Management ## Showing most helpful reviews Showing 51-75 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon M. Operational Manager Hospital & Health Care Used the software for: 2+ years ### "Powerful software once you learn it" March 19, 2023 4.0 Q-Pulse allows straightforward management of document control, CAPAs, audits and equipment records. Altogether this makes these tasks easier to plan and prioritise Pros Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports. Cons Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf Review Source LV Lacey V. Forensic Scientist Public Safety Used the software for: 2+ years ### "Useful product for tracking and storing documents " July 25, 2023 4.0 We didn’t have quality management software prior to this purchase so I don’t have much to compare it to, but I really like having the software. It seems to really help us keep track of everything. Pros I like having all of our quality documents and policies in one place. I don’t have to search different places on the network to find what I am looking for, and I like the search feature. Cons It has a steep learning curve and takes a bit to get used to and figure out how to use. Review Source AC Amy C. Food Technologist Food Production Used the software for: 6-12 months ### "Great customer support!" April 15, 2024 4.0 Pros The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view. Cons The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help. Review Source CA Carl A. Assistant Laboratory Director - Quality Assurance Law Enforcement Used the software for: 2+ years ### "Choose your Qualtrax Admin carefully!" May 1, 2019 5.0 Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system. The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented. Pros Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers. Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system. The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature. Cons Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported. Review Source Kelsey S. Quality Associate Research Used the software for: 2+ years ### "Flexible, User Friendly Quality System" February 13, 2019 5.0 We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs. Pros The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking. Cons There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums. Review Source AT Anthony T. Group IT Manager Oil & Energy Used the software for: 2+ years ### "Q-Pulse" June 15, 2023 4.0 Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement. Pros Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA Cons Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app Alternatives considered [Oil and Gas Software](https://www.capterra.com/p/145194/Oil-and-Gas-Software/) Review Source Shen V. Safety Engineer Airlines/Aviation Used the software for: 2+ years ### "Quality and Reporting Management system" January 3, 2024 3.0 Pros The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need. Cons The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations. Review Source KR Kenneth R. Head of Customer Satisfaction & Quality Systems Information Technology and Services Used the software for: 2+ years ### "User Friendly System" June 15, 2023 5.0 QPulse is a relatively easy tool to master and allows for time bound and automated action tracking. CAPAs can be easily allocated post audit, customer feedback is easy to capture, audits are straightforward to plan and complete. Pros Easy to keep track of actions, allocate actors and ensure actions. Cons Can take time to get users up to speed on occasions. Reason for choosing Ideagen Quality Management QPulse was preferred choice due to features. Review Source LC Lylian C. Quality Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great EQMS for our business" July 2, 2019 5.0 Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management. Pros It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging. Cons Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly. Review Source Response from Ideagen July 5, 2019 Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly trying to make EQMS easier and faster to configure, and we really value your feedback. Your account manager is going to get in touch with you about using Risk Manager for H&S assessments. If there's anything else you'd like to see going forward please don't hesitate to send an email to info@qualsys.co.uk and we can pass on any suggestions to the Product team. We're looking forward to working with Texecom to further enhance the maturity of your quality management system. Thanks again and we hope you continue to enjoy using our quality management system software! Emily DK Dasha K. Central Quality Manager Printing Used the software for: 2+ years ### "Good basic system but could be improved for the future" September 19, 2023 3.0 Pros Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format. Cons Not enough customisation available, system looks outdated and can be slow. Review Source GS Georgina S. Customer Care Executive Food & Beverages Used the software for: 6-12 months ### "Customer Care Review" April 21, 2023 3.0 When it works, it is great, but more often than not there a technical glitches which cause the system to work inefficiently. If these were minimised then a lot of time would be saved. Pros The representation of visual data (complaints) and ability to drill down/filter to see more in depth information. I like that this can be exported into an excel sheet. Cons Functions within complaints management can be difficult to navigate, pathways could be made more simple. Dashboard data e.g., complaint number seem to experience random changes.. Review Source Michael M. Quality Assurance Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "AWESOME PRODUCT AWESOME PEOPLE" February 13, 2019 5.0 Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and have watched this company evolve catering to our specific needs. Every issue has been resolved and done so in a very timely and ethical manner. The AHA site makes for a great and easy way to offer suggestions and also to receive support. Our company has had a ROI equivalent to 100's of thousands of dollars with the implementation of Qualtrax workflows. Qualtrax is a powerful tool for effectively maintaining a quality management system within your business. A few months ago the president visited our site here in northern Virginia just to check in on us. How awesome is that!!! As a customer it was very cool to see them take the time to visit our facility and see Qualtrax in action and address any concerns that we may have had. So again, our experience as a whole has been A++++!! Thanks Qualtrax for standing behind your product as well as you do!! Pros USER FRIENDLY CUSTOMER SERVICE Workflows Cons THE LOOK OF THE INBOX PAGE. KINDA BORING... Review Source SG Stephen G. CSV Specialist Pharmaceuticals Used the software for: 2+ years ### "Great for a simple DMS" July 26, 2023 4.0 Pros Availability of different quality modules. Cons Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record. Review Source SS Stephen S. Compliance, Risk & Assurance Coordinator Wine and Spirits Used the software for: 2+ years ### "Q-Pulse QMS" April 11, 2023 5.0 They have really good customer services Pros If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes. Cons The software is so configurable that at it can become tricky to work out which function will allow you to configure what. Review Source LL Linda L. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Seasoned Q Pulse QM Review" April 19, 2023 4.0 We use Q Pulse primarily to support accreditation with ISO 9001:2015, JACIE, HTA and IRMER. Unfortunately it is not used throughout the organisation resulting in conflict sometimes with other document storage IT systems and we occasionally have to duplicate documents. Pros It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient. Cons I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report Review Source AB Annabelle B. Company Environmental Manager Building Materials Used the software for: 6-12 months ### "Qualsys Experience" August 21, 2019 4.0 A positive experience with knowledgeable and helpful staff to help you through the implementation and problem solving. Pros Ease off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration Cons Audits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently. Alternatives considered [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/) Reason for choosing Ideagen Quality Management Locality of organisation User friendly Proce Review Source Response from Ideagen August 30, 2019 Thank you for writing us a review Annabelle. We're really delighted you find EQMS easy to use and flexible to tailor to your own needs. Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application. All the best, Emily ST Shawn T. Manager of Information Technology Higher Education Used the software for: 2+ years ### "QPulse for Research" April 13, 2023 5.0 Pros Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures. Cons Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\\use Reason for choosing Ideagen Quality Management We chose Q-Pulse because its a highly configurable system. Review Source Kimberly A. Quality and Safety Manager Veterinary Used the software for: 2+ years ### "Essential Tool" February 12, 2019 5.0 I was handed the Qualtrax platform during my first days on the job and instructed to implement it across the laboratory branch system. The customer support was and is still incredible. The software effortlessly expands to meet our needs. The product development team is constantly adapting and improving the functionality of the system. One of the best gems of Qualtrax is the Users conference that even after 5 years of using the system, still allows me to expand my knowledge of the software. Pros Electronic reminders for due date, revisions and document reviews. Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management. Cons The calendar feature on the dashboard has never been useful Review Source MN Mary N. Property Clerk Government Administration Used the software for: 2+ years ### "Easy to use and manage" August 31, 2023 5.0 Pros Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update. Cons Sometimes uploads take a while to upload. Review Source SN Sajeevan N. Head of Quality Pharmaceuticals Used the software for: 6-12 months ### "EQMS System that does exactly what we want it do" July 9, 2019 5.0 The overall experience with EQMS has been exceptional. We as a company moved from a paper based Quality System to EQMS and straight away seen the benefits. The admin burden has declined and we have gained better control and visibility of our Quality System. This also enables us to focus on future projects knowing that we have a strong backbone in the form of EQMS. Pros The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements. Cons The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked. Reason for choosing Ideagen Quality Management We chose EQMS because of the supplier Qualsys and their exceptional service and support. We had a great expereince working with Qualsys to implment EQMS at our site. Review Source Response from Ideagen July 11, 2019 Wow, thanks for the glowing review Sajeevan! There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system. Thanks again for recommending Qualsys! Emily & team KP Karen P. Quality Engineer Research Used the software for: 2+ years ### "Q-Pulse helps with Quality Management " June 19, 2023 5.0 Pros Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily. Cons I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format. Review Source PB Phil B. Radiology IT Management Medical Practice Used the software for: 2+ years ### "General Purpose Software" April 11, 2023 4.0 Generally it is easy to use Q-Pulse. Pros Integration of the software was quick and easy, as is general use on a day to day basis. Cons Concurrent licencing can cause issues when users are not able to log into the system. Review Source CW Crystal W. Quality Manager Law Enforcement Used the software for: 2+ years ### "Qualtrax - Indispensable for Our Crime Lab" February 28, 2019 5.0 We used to spend so much time chasing paper, scanning, emailing, and storing documents on multiple places on our LAN. Qualtrax has largely eliminated this clerical work so our laboratory's Quality Assurance Unit can spend more time on continuous improvement. We have been using Qualtrax since 2013 and it has really improved communication and effectiveness of processes in our laboratory. Pros Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them. Ease of use with an intuitive interface. Cloud based system allows us to access our documents and workflows while in the field or telecommuting. Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system. They have the best support of any vendor I have ever worked with. Cons Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us. Review Source SN Stephen N. Operations Excellence Manager Used the software for: 6-12 months ### "Overall, very positive. The business has staff in all departments who engage well with customers. " July 21, 2017 3.0 Pros The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment. The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system. On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion. Cons Having to re-create successful pilot projects from UAT to the Live site is a frustration! Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further. The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on). Review Source Response from Ideagen July 21, 2017 Hi Stephen, thank you for taking the time to review EQMS. We are delighted you have found the changes to EQMS have been made in a timely manner and that you have found the configuration process has been simple. We have our customer voice meeting first thing next week and we will cover how we can streamline the UAT to go-live process. We will let you know whether that is going to be possible. We're really delighted you find the value for money and the customer support excellent. We'll keep working on ease of use and functionality. Many thanks, Emily AC Alessia C. QA & Environmental Coordinator Veterinary Used the software for: 1-2 years ### "Improves efficiency and organisation " June 16, 2023 5.0 Overall I have had a positive experience Pros The fact that it lets me store everything in one place and is easily accessible. Cons It is very expensive to receive training Review Source Similar Products Featured