# shopVOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is shopVOX the right Quoting solution for you? Explore 241 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155218/shopVOX/reviews --- shopVOX 4.6 (241) [View alternatives](https://www.capterra.com/p/155218/shopVOX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of shopVOX Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews LM Luc M OwnerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do complex pricing on the fly using customized formulas is super helpful.“ March 19, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps claiming we'd "hacked" his servers. As this was all locally run and essentially identically to a human clicking, this was a hyperbolic lie.“ May 23, 2025 EK Emily K FounderDesign, Self-employedUsed the software for: More than 2 years. “Great customer service and support, awesome job and client management systems, great for invoicing, accepting payments, creating quotes and sales orders.“ May 17, 2024 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately tested.“ May 23, 2025 RS Ryan S PresidentPrinting, 2 - 10 employeesUsed the software for: 6-12 months. “The quick conversion from a quote to sales order and invoicing if flawless.“ November 14, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company into an expensive one-size-doesn't-really-fit all MIS that is difficult to leave?“ May 23, 2025 RS Ryan S PresidentPrinting, 2 - 10 employeesUsed the software for: 6-12 months. “With SV the look and feel of the software was a good start. Once we got into it we realized very quickly that it’s more than just a pretty looking piece of software, it’s a beast.“ November 14, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 241 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris F. Owner Printing Used the software for: 2+ years ### "Crucial tool for our business" November 30, 2018 5.0 Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new. Pros We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV. Cons I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed. Review Source Response from TechVOX June 6, 2019 Thanks for the great review Chris! RS Ryan S. President Printing Used the software for: 6-12 months ### "Where have you been all my life SV?" November 14, 2025 5.0 From purchase to quick online support and onboarding help to PRO version has been great. I have not had any bad experiences with them. Pros As a wholesale print shop I needed a software that could handle all of our projects. I tried multiple different programs and nothing really fit the wide format printing we do. With SV the look and feel of the software was a good start. Once we got into it we realized very quickly that it’s more than just a pretty looking piece of software, it’s a beast. The ease of use for my salesman and production team to collaborate is great. The quick conversion from a quote to sales order and invoicing if flawless. The connection between SV and QBO was seamless. Also like how they do not lock you into a contract like some of the others did. I am guessing it is because they know they had done it right. Cons I didn’t find it sooner. I wish I could go back in time and would have found SV. I feel like I wasted a ton of time messing around with other options that just didn’t fit our needs. Switched from [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) They did not fit our needs very well. They were setup more for screen printing or offset and we do wide format like wraps banners and decals. Also nothing at all for flatbed work and that is 50% or more of our business. Review Source Response from TechVOX November 18, 2025 Amazing! We love to hear your business is more profitable and efficient now! EG Emma G. Graphic Designer Printing Used the software for: 1-2 years ### "Great Platform for Print Companies" February 5, 2026 5.0 In general, I enjoy the platform, and I like how quickly I can receive help through the live chat support and help documents. It is a great management system for print companies. Pros I really like the eCommerce features and proofing system. I also like how you can track workflows between departments. It is very convenient how eCommerce orders can be converted into sales orders. Cons While I like the eCommerce features, there are some limitations. I wish web stores could allow for orders to be placed without payment, as we typically charge additional art, shipping, and installation fees. It would also be nice for customers to be able to choose quantities for shipping to multiple locations. Currently, I have to set a custom field with all locations, and have the customer specify in the additional notes the quantity per store. Some sort of grid might be a better option? There are some other issues I have experienced, but I can't think of them at the moment. We also use the platform OrderMyGear for web stores, and it would be nice to have these systems talk, but it requires writing an API currently. Review Source SA Seth A. Partner Printing Used the software for: 2+ years ### "There are way better options" May 23, 2025 1.0 When we started using Shopvox, it was about a hundred a month. By the time we left a few years later it was a multiple of that. It's nothing special, people generally gravitate towards it because it seems cheap, but when you compare it apples to apples with it's competitors it's probably just as expensive. Some people like it because it gives suggested pricing, but AI can do that better and customize it to your market. The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately tested. Recently they rolled out 2-factor authentication for example, and it didn't work. People were receiving a code via text message after it had already expired - thus locking people out and shutting them down. Sales tax, "golden products", 2 factor - all saw terrible and bug filled launches that cost customers time and money. Go join the facebook group before you buy and read about the 2-factor complaints alone. The \[sensitive content hidden\], is one of the rudest people I've worked with in IT, and that's saying something. I needed PDF files of a lot of our items like tickets and POs - there's certainly a use case for having backups and access to them outside of Quickbooks or Shopvox. Because Shopvox is (I believe intentionally as part of their business model) very limited in which of YOUR data can be exported, I created an autocomplete feature to go in and click the download button for me. Not an injected script, nothing on their server, literally just some code that clicked download on the screen so I didn't have to. I shared the code in a forum because it certainly filled a felt need. \[sensitive content hidden\] lost. his. mind. Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps claiming we'd "hacked" his servers. As this was all locally run and essentially identically to a human clicking, this was a hyperbolic lie. He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie. I was very polite despite him being deranged, and asked him what TOS I violated (he never answered because he couldn't). I calmly suggested it was clearly a felt need given the response in the forum, and he said telling him how to run his company was "unprofessional" and that if I wanted to go through the \*thousands of unread suggestions\* I was welcome to. At the end of the day, we switched to a competitor that was half the cost and extensible with AI. Now we have features we'd never dreamed of when he had shopvox, and this is the way forward. I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company into an expensive one-size-doesn't-really-fit all MIS that is difficult to leave? TLDR: It's buggy It's expensive You won't be treated well It's not customizable Your data will be held hostage You don't need their pricing Pros It was cheap when we started using it. Beyond that it's difficult to think of a positive. When you boil it down it's basically quickbooks with a square foot calculator. Cons Hidden costs Overpriced Unskilled support Steep price increases Poor documentation Frequent launch of untested and broken features Not customizable API, Ecommerce, Users not included and not fairly priced Rude Staff Your data will be held hostage 2-Factor authentication is a nightmare Review Source KC Kamyrn C. Administrative Assistant Retail Used the software for: 2+ years ### "We love ShopVOX!" January 7, 2026 5.0 My experience with shopVOX has been mostly positive. If I were to nitpick, I would say that it isn't always user-friendly, especially with niche needs. However, the support team at shopVOX more than makes up for its flaws. Pros ShopVOX makes it streamlined for both our company and our clients when it comes to even the most challenging orders. ShopVOX is a great tool that is easy to understand with a gentle learning curve. I learn something new about this program every day. Cons ShopVOX isn't always very user-friendly when it comes to user error. It can sometimes be difficult to undo actions and issue discounts. I would also love to see a section where our company could put examples of jobs we have completed so that we can send them to clients straight through the system-- no extra folders necessary! Review Source RS Ron S. President Marketing and Advertising Used the software for: 1-2 years ### "ShopVox - 100% satisfied" June 18, 2025 5.0 Their on boarding and Live Chat support are great. I am 100% satisfied with using ShopVox. To this point it has done everything we needed it to do. Pros Easy quote creation, getting information to customers and back from them as well, sending proof to customers. Cons Job tracking across multiple days in a calendar view. They just released a new one so this may be just what we need. We have not had time to look into it and test. Switched from [Cyrious](https://www.capterra.com/p/80952/Cyrious/) Never really liked Control. ShopVox checked all the boxes at the time and prompted the switch. Review Source VR Verified Reviewer CTO Retail Used the software for: 2+ years ### "Great Shop Software" March 27, 2025 4.0 After moving to this from other software, we have been pleased overall with the features. Pros It matches our needs for pricing things in multiple locations. The software is very flexible in how you can configure it. It has many useful built-in features that are very helpful in our businesses. Cons Sometimes, new features are added without letting you know in advance. Generally, the new features are an improvement, but it would be helpful to be prepared by knowing before they are released. Alternatives considered [ShopWorks](https://www.capterra.com/p/220055/ShopWorks/) Reason for choosing shopVOX It matched the way we liked to price things and the features we were used to. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) None of your dropdown choices were applicable for this product. For what we used before, the program was phased out and we liked new look and feel of the new program, as well as the features it had. Review Source LM Luc M. Owner Construction Used the software for: 2+ years ### "Couldn't do what we do without it." March 19, 2025 5.0 We signed up for SV in 2016 when we had 5 staff and were doing roughly 500k per year in business. We've now grown all the way up to 23 staff and back down to 15 doing close to 3M in annual revenue. We would not have been able to scale to this size without SV. We continue to find new useful nooks and crannies of the software that we have grown into over time. Small shops can use what's only useful and relevant to them at the time and then start using additional features as they become more beneficial for them. Pros I've looked at almost every sign industry specific software available. All of them have great features but SV has the best all around package. Other softwares all have at least one or more SV features that we couldn't live without. The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do complex pricing on the fly using customized formulas is super helpful. Cons Some aspects of of the program are clunky for rescheduling individual steps because all the dates of a job are so intertwined but there are workarounds for them. Initial setup for PRO version is time consuming and complex but well worth the time savings on the back end once you have all your pricing formulas all set up. New feature implementation was lacking while they were working on the new UI but now that that is complete and launched we have seen lots of functional updates that continue to improve the quality of life use for the user. Alternatives considered [CoreBridge](https://www.capterra.com/p/213002/CoreBridge/)[InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing shopVOX Best overall package of features. Many of the other softwares had one or more critical features missing. Combined jobs is a big one but online payments, quickbook synching, automated workflow steps and online proofing are all big ones as well. Also looked at squarecoil and Sign Tracker in addition to other softwares selected from the list Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) We were using custom built outlook forms to track jobs prior to using shopvox. We moved over to get our customer data, job data and invoicing all centralized in one software. Review Source Response from TechVOX March 20, 2025 Thank you Luc, Glad to hear the software has been a great foundation to support your business growth and profitability! AP Austin P. Systems Manager Printing Used the software for: 2+ years ### "Very Beneficial, highly recommend for shops that take lots of custom on demand orders." March 13, 2025 4.0 4.5/5, highly recommend. The software can be a little difficult for certain staff members over the age of 50 to understand, but any computer literate employee should be able to get the general idea of how to run it within a couple weeks. Pros Streamlined and Organized our business immensely. We were a paper order to quickbooks shop before this and would spend hours a day just locating orders, transferring data to quickbooks, pricing jobs, etc. Shopvox has essentially cut our work load in almost half. We chose shopvox over other platforms, like Inksoft and Deconetwork because we found that shopvox let us quickly create custom products and build customer accounts on the fly, while the prior two were more webstore only based. Shopvox also offers free meetings and has on demand customer support to help whenever you need it, all the other software we have tried wants you to pay for setting up your account, or for any other questions you may have, which i find ridiculous. The software engineers are also very helpful, and are super willing to work with you to accomodate new feature requests you have that benefit your business. Most of the time I reach out in hopes of adding something that will help our company they pull through. Cons 90% of shopvox is great, there is the occasional bug, but that usually gets fixed very quick, one small problem we have kind of ran into is sometimes the shopvox support can have a little trouble understanding what you're trying to convey, I have found that sending screen recordings and screenshots works far better, and that most other alternative software, like Deconetwork and such, charge you per hour for meetings or help. Shopvox does it all free so you can't really complain too much Alternatives considered [DecoNetwork](https://www.capterra.com/p/186114/DecoNetwork/)[Trello](https://www.capterra.com/p/211559/Trello/)[Printavo](https://www.capterra.com/p/154421/Printavo/)[InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing shopVOX Easier to create customer accounts and products quickly on demand for walk in customers, the other softwares made you essentially build whole webstores to sell products. Review Source Response from TechVOX March 18, 2025 Austin your insight is insightful and interesting. Thankyou for recognizing the value of the live support team! Bradley R. Manager Marketing and Advertising Used the software for: 2+ years ### "Price Increase" May 4, 2024 3.0 The product was awesome, modular, pricing was good but management terrible. They couldn’t care less if you happy or not. Disgusting. Pros I liked that you could pay for the modules you wanted but that has changed. Cons The sudden price increase, 350% to be specific and the founders attitude to my complaint. I was told if I don’t like the increase to just leave and go find something else. Review Source cA cassandra A. account executive Construction Used the software for: 1-2 years ### "Shopvox for me " March 11, 2025 5.0 Shop vox is how we keep up with our customers and how we keep up with active and past jobs. Pros I like shopvox is tailored to the sign company I work for. Cons There is not nothing I dislike about shop vox the only thing i can say i wish would change is the fact of having to sign in often. Review Source DK Dave K. Owner Principal Printing Used the software for: 6-12 months ### "Love shopvox!" December 18, 2024 5.0 Great. Love it. Don’t need all the features so would be nice to get a trimmed down version at a little lower cost. Pros Proofing and email templates. Helps us better communicate with customers. Cons Seems like a lot of extra clicks to do things. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Asana didn’t offer industry specific tools Review Source Response from TechVOX January 2, 2025 Dave, Thank you for your review, we work hard to have tools for all sign, print, apparel and promotional product companies to use to help them be more profitable. Feedback from our customers helps us craft the features we add like our recent additions the Service Jobs Add on for Installs and SmartWraps for pricing wraps and vehicle graphics. We look forward to seeing your business grow in 2025! MM Michael M. Production Manager andDesigner Marketing and Advertising Used the software for: 2+ years ### "Shopvox! A Great Help!" June 20, 2024 4.0 Pros Shopvox helps our management and production team with the daily tasks of running a screen printing/embroidery shop - they give all the tools necessary to schedule, quote, manage orders and even take care of the proofing! It is great Cons I do not have any major cons for ShopVOX - it all feels well made and just a solid software to use! Review Source Response from TechVOX June 26, 2024 Thank you for your positive review of shopVOX! We're happy to hear that our software has been a great help to your screen printing and embroidery shop. We like hearing that you find our tools for scheduling, quoting, order management, and proofing so effective in streamlining your daily tasks. We appreciate your high ratings across the board, especially in features and value for money. Your feedback is invaluable as we continually strive to enhance our product. TR Tom R. director Printing Used the software for: 1-2 years ### "It's a good entry to cost based pricing" December 22, 2022 3.0 I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts. Pros The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further. Cons There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed. Review Source RH Ryan H. Production Manager Printing Used the software for: 2+ years ### "Long time user" December 7, 2018 4.0 We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support. Pros Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature. Cons Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments). Review Source Response from TechVOX May 14, 2019 Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :) RF Randy F. Owner Used the software for: 6-12 months ### "Overall a great product with the exception of Management Reporting which leaves much to be desired." November 4, 2017 3.0 Pros \* Relatively easy to setup and configure \* Powerful pricing and product development engine \* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly \* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue. Cons \* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation \* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard. \* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone. \* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:) Review Source Response from TechVOX November 15, 2017 Wow - Randy thanks for the detailed feedback. Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day. I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier. If you're interested - please shoot me an email and we'll set up a time to speak. WB Warren B. Managing Director Graphic Design Used the software for: 6-12 months ### "1st 6 Months using ShopVox" May 24, 2019 4.0 Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows. Pros We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded. Cons There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much. Review Source Response from TechVOX June 6, 2019 Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren! RB Roy B. Branch Manager Printing Used the software for: 2+ years ### "Very powerful for managers for traceability on what the business is actually doing. " June 26, 2023 5.0 Multipurpose software, which is great for sales and marketing and manufacturing. Quoting could use a little work. Pros Understanding what is coming into the business and what is outgoing. Cons Quoting seems to be a multiplier only. eg. if I am printing business cards quantity 10 is only multiplied by 1, where there could be a price break in reality. Review Source LP Lu P. Project Manager Graphic Design Used the software for: Less than 6 months ### "ShopVox Rocks!" April 25, 2019 5.0 My overall experience with ShopVox is that it is one of the best products out there for our small graphic design shop. ShopVox has saved us so much time! The product works for me 99.9% at this time - will be 100% once a couple issues are resolved. Thank you for creating a product that meets so many of our needs. Pros What I like most about this software is having all job information right at my fingertips. No hunting through stacks of job order sheets or files. When hunting for a past sign we created so I can duplicate it for another customer, I can enter the sign type, etc. in Search and it will show results for jobs that created that particular sign. The added convenience of creating an invoice immediately after the project is finished and emailing it to our customer has saved the company time and payments arrive sooner. We have reduced the amount of paper we had sitting around the office in various stages. Having the products set up in the system has really saved us time when opening new work orders as well as created consistency in our job quoting. Cons At this early stage in our use, the Emailed Documents page is a little hit and miss. When I go to Transactions and click on Emailed Documents, it goes to the home page of ShopVox first. Then I need to click on Emailed Documents again before the screen appears. Also, I am having a particular problem with it not showing that my .pdf was emailed to the customer. I have a trouble ticket in on this - still having same issue at this time. Also, it would be great to be able to change the Work Flow on a job after one has been chosen. If I accidentally choose the wrong Work Flow, I have no way to change it. Review Source Response from TechVOX May 14, 2019 Thank you for reviewing shopVOX. We are so happy that you believe shopVOX is one of the best products out there for our small graphic design shop and that it has saved your team so much time. Saving time was one of our main goals! We will certainly work on that 1%! :) ER Elisha R. Owner Marketing and Advertising Used the software for: 2+ years ### "Creative, Powerful CRM and Job Management System" March 22, 2019 5.0 We've spent over 20yrs trying to find the best software solution to fit our CRM and Job Management needs. We've been on a zillion platforms, and cannot match the powerful features ShopVox offers. Besides the fact ShopVox has done an incredible job with the visual Job Boards, Processes, and Proofing Systems -- they are extremely trustworthy. We know our information is safe. We know even if we're working at 3am and have questions there is 24/7 Chat support available to us for help. ShopVox Support is amazing! We never have to wait too long to get a question answered or issue resolved. We've been using ShopVox since Oct. 2015 and couldn't be happier. We're also excited to see what the future holds with ShopVox continual improvements. Pros The visual Job Thumbnails on the Job Board and Proofing System are hands down the best we've ever used. Cons Cost is a bit high for the additional features needed, but in comparison to other platforms in the normal range. Review Source Response from TechVOX May 16, 2019 Thanks for reviewing shopVOX Elisha! We take pride in our customer support and we are so glad that you have taken advantage of it at all hours of the day! That's what we are here for! :) We are honored that after years of searching for the perfect job management platform that you have found shopVOX to be best suited for your needs. We look forward to serving for many years to come! Jeff S. Business Owner Wholesale Used the software for: 1-2 years ### "Great product!" October 3, 2018 5.0 My experience has been very good. I am not using everything the software is capable of, but what I do use is a huge timesaver. As my business grows, I will begin to use more of the shopVOX features. Pros I looked at several systems before deciding on shopVOX. The software does a great job and will take care of my business as I grow. What I like best is the customer service. I have never waited more than a few minutes to receive help. The help is there 24 hours a day. I also like that shopVOX works great for a small business with just a couple employees and will easily handle a very large business with hundreds of people. You will never have to change systems due to expansion and growing. Cons There is a small learning curve, but shopVOX is really great about having online help to show you how to manage the system. Review Source Lindsay M. Graphic Designer Graphic Design Used the software for: 2+ years ### "Excellent Job Tracking Software" March 17, 2020 5.0 Over all the experience has been great. It's excellent when it's all inclusive in quoting to pricing to proofing all the way to invoicing. The tracking makes it great to make sure customers are well taken care of. Pros From quoting all the way to invoicing. ShopVOX can easily be customized to fit your working environment. If there is a feature that isn't in there you can put in a ticket and request the developers to help build a solution for you. Cons Sometimes the servers tend to bug out from time to time in the middle of the day. I'm assuming it's right when they release a new update. Review Source Response from TechVOX June 12, 2020 Thanks for the review Lindsay! We are glad you appreciate shopVOX's customizability. MP Mike P. Mgr. Member Used the software for: 1-2 years ### "We have finally found a product which provides for all our custom build products and services." November 30, 2017 4.0 Pros The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service. Cons That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done. Review Source VR Verified Reviewer General Manager Used the software for: 1-2 years ### "Great software with a support team that is continuously improving the product!" June 25, 2018 4.0 It has helped us to streamline our production and to have accountability to each step along the way. Production efficiency has gone up, and visibility is improving daily. Pros We originally only used the software for quoting, which became a work order, which became an invoice. It worked great for that purpose. We've recently started using it to manage our production as well, and is a great tool there as well! Cons The system is a LIVE system that is always updating. This can make changes to the scheduling a little slow, as it is updating with every change. The system overall has a slow response time as well (on the production management end), but ShopVox has let us know of their goals and improvements they've made along the way. Review Source Crystal H. Sales Manager Design Used the software for: 2+ years ### "Best value CRM for any sized company" October 31, 2019 4.0 Great online platform for anyone who needs to get started quickly with little investment. Pros It’s functional and my quotes and invoices go out looking clean and polished. I like being able to generate reports and keep my team on task. Cons Tech support doesn’t speak great English all the time so getting bugs fixed can be a bit tricky. And some area are directed to an IT user and not everyday person. Reason for choosing shopVOX Price and ease of use. Review Source Response from TechVOX December 11, 2019 Thanks for the review Crystal! So excited that you enjoy the quotes and invoicing features, as well as reports and CRM. Similar Products Featured