--- title: "shopVOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is shopVOX the right Retail Management Systems solution for you? Explore 243 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155218/shopVOX/reviews/" page_type: "reviews" language: "en" --- shopVOX 4.6 (243) [View alternatives](https://www.capterra.com/p/155218/shopVOX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Reviews of shopVOX Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AC Angela C Project ManagerPrinting, 2 - 10 employeesUsed the software for: 6-12 months. “Overall my experience with shopVox is good. When learning to use the software it was intuitive on how to create a sales lead through the quoting, job and invoice.“ April 18, 2026 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps claiming we'd "hacked" his servers. As this was all locally run and essentially identically to a human clicking, this was a hyperbolic lie.“ May 23, 2025 LM Luc M OwnerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do complex pricing on the fly using customized formulas is super helpful.“ March 19, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately tested.“ May 23, 2025 RS Ryan S PresidentPrinting, 2 - 10 employeesUsed the software for: 6-12 months. “The quick conversion from a quote to sales order and invoicing if flawless.“ November 14, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company into an expensive one-size-doesn't-really-fit all MIS that is difficult to leave?“ May 23, 2025 LM Luc M OwnerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Small shops can use what's only useful and relevant to them at the time and then start using additional features as they become more beneficial for them.“ March 19, 2025 SA Seth A PartnerPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 243 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris F. Owner Printing Used the software for: 2+ years ### "Crucial tool for our business" November 30, 2018 5.0 Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new. Pros We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV. Cons I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed. Review Source Response from TechVOX June 6, 2019 Thanks for the great review Chris! RS Ryan S. President Printing Used the software for: 6-12 months ### "Where have you been all my life SV?" November 14, 2025 5.0 From purchase to quick online support and onboarding help to PRO version has been great. I have not had any bad experiences with them. Pros As a wholesale print shop I needed a software that could handle all of our projects. I tried multiple different programs and nothing really fit the wide format printing we do. With SV the look and feel of the software was a good start. Once we got into it we realized very quickly that it’s more than just a pretty looking piece of software, it’s a beast. The ease of use for my salesman and production team to collaborate is great. The quick conversion from a quote to sales order and invoicing if flawless. The connection between SV and QBO was seamless. Also like how they do not lock you into a contract like some of the others did. I am guessing it is because they know they had done it right. Cons I didn’t find it sooner. I wish I could go back in time and would have found SV. I feel like I wasted a ton of time messing around with other options that just didn’t fit our needs. Switched from [PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/) They did not fit our needs very well. They were setup more for screen printing or offset and we do wide format like wraps banners and decals. Also nothing at all for flatbed work and that is 50% or more of our business. Review Source Response from TechVOX November 18, 2025 Amazing! We love to hear your business is more profitable and efficient now! SA Seth A. Partner Printing Used the software for: 2+ years ### "There are way better options" May 23, 2025 1.0 When we started using Shopvox, it was about a hundred a month. By the time we left a few years later it was a multiple of that. It's nothing special, people generally gravitate towards it because it seems cheap, but when you compare it apples to apples with it's competitors it's probably just as expensive. Some people like it because it gives suggested pricing, but AI can do that better and customize it to your market. The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately tested. Recently they rolled out 2-factor authentication for example, and it didn't work. People were receiving a code via text message after it had already expired - thus locking people out and shutting them down. Sales tax, "golden products", 2 factor - all saw terrible and bug filled launches that cost customers time and money. Go join the facebook group before you buy and read about the 2-factor complaints alone. The \[sensitive content hidden\], is one of the rudest people I've worked with in IT, and that's saying something. I needed PDF files of a lot of our items like tickets and POs - there's certainly a use case for having backups and access to them outside of Quickbooks or Shopvox. Because Shopvox is (I believe intentionally as part of their business model) very limited in which of YOUR data can be exported, I created an autocomplete feature to go in and click the download button for me. Not an injected script, nothing on their server, literally just some code that clicked download on the screen so I didn't have to. I shared the code in a forum because it certainly filled a felt need. \[sensitive content hidden\] lost. his. mind. Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps claiming we'd "hacked" his servers. As this was all locally run and essentially identically to a human clicking, this was a hyperbolic lie. He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie. I was very polite despite him being deranged, and asked him what TOS I violated (he never answered because he couldn't). I calmly suggested it was clearly a felt need given the response in the forum, and he said telling him how to run his company was "unprofessional" and that if I wanted to go through the \*thousands of unread suggestions\* I was welcome to. At the end of the day, we switched to a competitor that was half the cost and extensible with AI. Now we have features we'd never dreamed of when he had shopvox, and this is the way forward. I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company into an expensive one-size-doesn't-really-fit all MIS that is difficult to leave? TLDR: It's buggy It's expensive You won't be treated well It's not customizable Your data will be held hostage You don't need their pricing Pros It was cheap when we started using it. Beyond that it's difficult to think of a positive. When you boil it down it's basically quickbooks with a square foot calculator. Cons Hidden costs Overpriced Unskilled support Steep price increases Poor documentation Frequent launch of untested and broken features Not customizable API, Ecommerce, Users not included and not fairly priced Rude Staff Your data will be held hostage 2-Factor authentication is a nightmare Review Source RS Ron S. President Marketing and Advertising Used the software for: 1-2 years ### "ShopVox - 100% satisfied" June 18, 2025 5.0 Their on boarding and Live Chat support are great. I am 100% satisfied with using ShopVox. To this point it has done everything we needed it to do. Pros Easy quote creation, getting information to customers and back from them as well, sending proof to customers. Cons Job tracking across multiple days in a calendar view. They just released a new one so this may be just what we need. We have not had time to look into it and test. Switched from [Cyrious](https://www.capterra.com/p/80952/Cyrious/) Never really liked Control. ShopVox checked all the boxes at the time and prompted the switch. Review Source VR Verified Reviewer CTO Retail Used the software for: 2+ years ### "Great Shop Software" March 27, 2025 4.0 After moving to this from other software, we have been pleased overall with the features. Pros It matches our needs for pricing things in multiple locations. The software is very flexible in how you can configure it. It has many useful built-in features that are very helpful in our businesses. Cons Sometimes, new features are added without letting you know in advance. Generally, the new features are an improvement, but it would be helpful to be prepared by knowing before they are released. Alternatives considered [ShopWorks](https://www.capterra.com/p/220055/ShopWorks/) Reason for choosing shopVOX It matched the way we liked to price things and the features we were used to. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) None of your dropdown choices were applicable for this product. For what we used before, the program was phased out and we liked new look and feel of the new program, as well as the features it had. Review Source LM Luc M. Owner Construction Used the software for: 2+ years ### "Couldn't do what we do without it." March 19, 2025 5.0 We signed up for SV in 2016 when we had 5 staff and were doing roughly 500k per year in business. We've now grown all the way up to 23 staff and back down to 15 doing close to 3M in annual revenue. We would not have been able to scale to this size without SV. We continue to find new useful nooks and crannies of the software that we have grown into over time. Small shops can use what's only useful and relevant to them at the time and then start using additional features as they become more beneficial for them. Pros I've looked at almost every sign industry specific software available. All of them have great features but SV has the best all around package. Other softwares all have at least one or more SV features that we couldn't live without. The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do complex pricing on the fly using customized formulas is super helpful. Cons Some aspects of of the program are clunky for rescheduling individual steps because all the dates of a job are so intertwined but there are workarounds for them. Initial setup for PRO version is time consuming and complex but well worth the time savings on the back end once you have all your pricing formulas all set up. New feature implementation was lacking while they were working on the new UI but now that that is complete and launched we have seen lots of functional updates that continue to improve the quality of life use for the user. Alternatives considered [CoreBridge](https://www.capterra.com/p/213002/CoreBridge/)[InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing shopVOX Best overall package of features. Many of the other softwares had one or more critical features missing. Combined jobs is a big one but online payments, quickbook synching, automated workflow steps and online proofing are all big ones as well. Also looked at squarecoil and Sign Tracker in addition to other softwares selected from the list Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) We were using custom built outlook forms to track jobs prior to using shopvox. We moved over to get our customer data, job data and invoicing all centralized in one software. Review Source Response from TechVOX March 20, 2025 Thank you Luc, Glad to hear the software has been a great foundation to support your business growth and profitability! DW Darrin W. President Graphic Design Used the software for: 2+ years ### "Excellent software for running a sign shop" April 20, 2026 5.0 Overall, my experience has been very positive. I’ve been in the sign business for over 40 years, and this is the best software I’ve used for managing day-to-day operations. It has helped bring structure and organization to the shop, especially with tracking jobs and keeping everything moving through production. I would definitely recommend it to other sign shop owners. Pros ShopVox does a great job of bringing quoting, job tracking, and invoicing into one system. In a custom sign shop where every job is different, having everything organized in one place helps keep work moving and reduces confusion. It has been a big improvement over anything I’ve used in the past. Cons Like any system, it takes time to fully set up and learn. As I continue using it, I’m still working on refining workflows and using more of its features to improve communication and delegation within the shop. Review Source Response from TechVOX April 22, 2026 Thank you Darrin, Looking forward to seeing how you grow your shop! EG Emma G. Graphic Designer Printing Used the software for: 1-2 years ### "Great Platform for Print Companies" February 5, 2026 5.0 In general, I enjoy the platform, and I like how quickly I can receive help through the live chat support and help documents. It is a great management system for print companies. Pros I really like the eCommerce features and proofing system. I also like how you can track workflows between departments. It is very convenient how eCommerce orders can be converted into sales orders. Cons While I like the eCommerce features, there are some limitations. I wish web stores could allow for orders to be placed without payment, as we typically charge additional art, shipping, and installation fees. It would also be nice for customers to be able to choose quantities for shipping to multiple locations. Currently, I have to set a custom field with all locations, and have the customer specify in the additional notes the quantity per store. Some sort of grid might be a better option? There are some other issues I have experienced, but I can't think of them at the moment. We also use the platform OrderMyGear for web stores, and it would be nice to have these systems talk, but it requires writing an API currently. Review Source Response from TechVOX April 21, 2026 Angela, Thank you for your feedback, that feature is going to be updated this year! KC Kamyrn C. Administrative Assistant Retail Used the software for: 2+ years ### "We love ShopVOX!" January 7, 2026 5.0 My experience with shopVOX has been mostly positive. If I were to nitpick, I would say that it isn't always user-friendly, especially with niche needs. However, the support team at shopVOX more than makes up for its flaws. Pros ShopVOX makes it streamlined for both our company and our clients when it comes to even the most challenging orders. ShopVOX is a great tool that is easy to understand with a gentle learning curve. I learn something new about this program every day. Cons ShopVOX isn't always very user-friendly when it comes to user error. It can sometimes be difficult to undo actions and issue discounts. I would also love to see a section where our company could put examples of jobs we have completed so that we can send them to clients straight through the system-- no extra folders necessary! Review Source NG Nar G. CEO Printing Used the software for: 1-2 years ### "#TEAMSHOPVOX" November 25, 2025 5.0 Shopvox user it has been a great experience using Shopvox and just to have a peace of mind that if we have any questions issues or concerns it's just a chat away from having a live person helping you through whatever issues you might have. Pros Shopvox is a very important part of our business and we rely on Shopvox every single day. The Customer Support has been second to none compared to other companies. We have dealt with in the past the features and upgrades just keep on getting better if you're a small medium or large print shop I highly recommend using Shopvox as it will scale with you regardless of what stage of business you're in we have been using Shopvox for about nine years now. #Shopvox Cons The Customer Service when we first started, it was not the best but throughout all these years, they have really stepped up their game to be on top of their product. I wish we had an open API system so I can integrate it with our AI business, software, and integrate, sending, and getting in receiving invoices and estimates. Review Source JL JAYE L. owner Apparel & Fashion Used the software for: 6-12 months ### "Started out ok" November 27, 2023 3.0 Was decent at first then we started to experience the bugs that everyone talks about in the group. Just wasn't happy overall for the money im paying Pros integrated with my payment processor & my vendors Cons lots of bugs, shopvox branding on emails, quotes, etc even though i pay $99 a month for the service, Not even sure if you can remove the branding. Lots of repetitive clicks, finish a sales order, then have to close it out, click for invoice, click to post to account, who has time for all that. Alternatives considered [InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing shopVOX thought it was going to be a cheaper better alternative Review Source LG Loye G. Office Manager Printing Used the software for: 6-12 months ### "ShopVOX Rocks!" July 26, 2019 5.0 Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service! Pros This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about. Cons Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important. Reason for choosing shopVOX It was tailored to our industry specifically, the interface was great and it had pretty much every feature we could think of that we would ever need. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our system was extremely out outdated - it was just time to make a move and to make all of our lives easier! Review Source Response from TechVOX August 4, 2019 Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne LM Laura M. Owner Graphic Design Used the software for: 1-2 years ### "User Friendly and Top Notch Customer Support" March 30, 2020 5.0 ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore. Pros I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience. Cons The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators. Alternatives considered [Sighted](https://www.capterra.com/p/176045/Sighted/)[Cyrious](https://www.capterra.com/p/80952/Cyrious/) Reason for choosing shopVOX We chose ShopVox for the user interface, trial period, and pricing. Review Source Response from TechVOX July 7, 2020 Thanks for the great review Laura! Wonderful that shopVOX is user friendly for your team! cA cassandra A. account executive Construction Used the software for: 1-2 years ### "Shopvox for me " March 11, 2025 5.0 Shop vox is how we keep up with our customers and how we keep up with active and past jobs. Pros I like shopvox is tailored to the sign company I work for. Cons There is not nothing I dislike about shop vox the only thing i can say i wish would change is the fact of having to sign in often. Review Source JG Jeff G. Principal Consumer Services Used the software for: 2+ years ### "Shopvox Rocks...." March 17, 2025 5.0 Overall it has been great. Whenever we need help or support, they are available by chat or email. Pros Its ease of use and many different areas it covers within our company. Cons The learning curve, but now feel like we are pros. Like anything, something new is difficult to change too and adopt. Review Source Response from TechVOX March 20, 2025 Thank you Jeff! JK Jeff K. Owner Graphic Design Used the software for: Less than 6 months ### "No brainer" December 13, 2024 5.0 Very good. Haven't needed customer support which says a lot. Pros Easy to use, has everything our small sign shop needs and affordable. Cons Would be nice if the app acted more like the website with all of the functionality, right now you can just see jobs and can't edit anything. Review Source VR Verified Reviewer MD Marketing and Advertising Used the software for: 2+ years ### "Poor Poor Service" May 15, 2023 1.0 Absolute poor service, that permeates from the top, I've tried to resolve an issue for 3 months now, and whilst our account was suspended, I'm told the only time they will not charge is if I cancel.Had a message from the \[sensitive content hidden\],who's response is if you don't like it, go elsewhere. I agreed and asked for my data, to which the request was ignored.Your business is at risk with this company. Pros Very basic costing system,not compatible with most systems Cons Poor customer service, with an inability to understand English. Reason for choosing shopVOX At the time we didn't do our research Review Source Response from TechVOX May 18, 2023 Thank you for your feedback. We are sorry you did not have a positive experience with our product. Our subscription terms state that monthly subscription rates will be billed every month ongoing and will cease once a customer cancels the account. We give our customers the ability to cancel at any time; there are no long-term contracts. And if any issues or problems occur with your subscription, we recommend contacting our billing team right away. After investigating the details of your experience, it was discovered that your account had several past-due invoices. After many attempts that our billing team made to settle the matter, there was still an unpaid balance that remained unresolved after several months. We apologize for any confusion that may have occurred throughout this process. We strive to provide excellent service and support for all our customers and avoid miscommunication. CC Colleen C. Manager Used the software for: 6-12 months ### "shopVox is an excellent product which has had a big impact on how we run our business. " February 20, 2018 5.0 Pros shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable. I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity. The business intelligence dashboards are excellent and give a daily snapshot of where the business is. ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox. We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper! It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter. Support via Chat is good. shopVox is improving the program regularly and systematically so it is getting better all the time. Cons Along with comprehensiveness of the program comes a steep learning curve. Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable. There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places. Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox. Review Source RF Randy F. Owner Used the software for: 6-12 months ### "Overall a great product with the exception of Management Reporting which leaves much to be desired." November 4, 2017 3.0 Pros \* Relatively easy to setup and configure \* Powerful pricing and product development engine \* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly \* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue. Cons \* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation \* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard. \* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone. \* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:) Review Source Response from TechVOX November 15, 2017 Wow - Randy thanks for the detailed feedback. Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day. I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier. If you're interested - please shoot me an email and we'll set up a time to speak. WB Warren B. Managing Director Graphic Design Used the software for: 6-12 months ### "1st 6 Months using ShopVox" May 24, 2019 4.0 Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows. Pros We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded. Cons There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much. Review Source Response from TechVOX June 6, 2019 Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren! shawn M. Partner / Production Manager Used the software for: 1-2 years ### "This software has dramatically increased our profitability" February 7, 2018 5.0 Efficiency in production and sales has drastically improved, nothing gets missed when invoicing, Pros \-how to videos and webinars are extremely helpfull -customer service is bar none -able to suggest new features (they actually implement suggestions!!) - Import customer lists -import catalogs from vendors -able to easily track costs of material and labor -you can have the shopvox team customize forms that suit your needs -total shop awareness of all outstanding jobs -job board automatically updates -easially track any jobs progress -our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes. - Cons \-it can be very intimidating to start with all the different options -can be expensive if you have a very large team that needs access to the program - Review Source Matt D. Vice President Printing Used the software for: 6-12 months ### "ShopVOX is a MUST for your small business!!" February 26, 2021 5.0 Would definitely recommend to other shops, this will help save you a LOT of time and energy by having your information all in one place and able to check on at any time! DO IT!!! Pros I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files! We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!! You need to check them out! Cons Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program. Alternatives considered [Printavo](https://www.capterra.com/p/154421/Printavo/) Review Source BP Ben P. Owner Consumer Services Used the software for: 2+ years ### "Takes your business to the next level" May 16, 2019 5.0 I don't know how I could run this business without shopVox or something like it. Going from hand written work orders to this was a tremendous leap forward. Everyone at shopVOX will do what every it takes to get you started. And support is always fast and very knowledgeable. Pros It allows me to track every aspect of the business. It is so easy to look up anything on existing customers. Invoices, orders, status etc. Having everyone here on the same system makes it effortless to be in tune with what is going on. Cons The only problem I have with the software is I don't use it to it's fullest capabilities. Not being a real computer genius and not having the right person on staff to do it for me, everything is not set up to take advantage of the system. Like any software platform the information coming out is only as good as what you put into it. I have not be able to do put everything in to make this even better. One day I hope to change that. Review Source Response from TechVOX July 15, 2019 Appreciate your review Ben! Awesome that you take advantage of our awesome support team. We will continue to offer exceptional support to you! Paul W. President/Owner and Founder Business Supplies and Equipment Used the software for: Less than 6 months ### "We are a ShopVox fan!" December 16, 2018 5.0 Improved our customer and product data management , product tracking and management overview processes 100%. Without ShopVox, our future growth would be limited. We have over 140 orders (projects) underway at one time, and manual tracking was becoming impossible. ShopVox will allow us to double out size to $4M in sales in 3 or 4 years. Pros Provides end-to-end management from initial inquiries (sales leads) through product shipping, including quotes, sales orders, invoices, pricing, design, production,and shipping. Good analysis and dashboards for overview, also details on customers, design, and production processes. I have 6 of our managers (sales, design, production, finance) making inputs to ShopVox, no more sticky notes, Excel spreadsheets, etc. Integrates data bases and all processes. Very good training and implementation/configuration support, including 24 hour chat box. Cons Pricing models, while very comprehensive (we have very over 20 complex products each with up to 40 features that have to be priced) could be more flexible. Configuring ShopVox for our rather complex dimensional and carved sign & plaque manufacturing business is time-consuming; we opted for the one-week support option, and it was well worthwhile, within 2 weeks we were using ShopVox at nearly full capability. Review Source CB Collin B. CEO Marketing and Advertising Used the software for: 1-2 years ### "shopVOX Review" January 2, 2020 5.0 Previously we had no idea what we were doing and had no way to manage our processes, deadlines and billing. Goods were delivered without invoices, jobs was left behind due to volume and processes were missed - processes like quality control and final testing. This mainly was mainly because we had no idea what was done when and what the job queue looked like. ShopVOX's job board is a very important part of our management tools. Pros Simplified workflow control. The fact that all the process are intergraded gives me complete control to manage deadlines and possible bottlenecks in the manufacturing stages. I am able to manage my customer's expectations on the rush jobs and expedited work. Cons I'm not to be able to change the currency symbol due to international operations. This is a constant challenge. Some development in smaller areas is needed. Reason for choosing shopVOX ShopVOX gave me exactly what I needed - no need to look for more options. Review Source Response from TechVOX March 9, 2020 Collin, thanks for your great review. We are so glad you are able to manage deadlines better and are seeing the benefits of the shopVOX job board. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.