# JW Player Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JW Player the right Video Management solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154911/JW-Player/reviews --- JW Player 4 (40) [View alternatives](https://www.capterra.com/p/154911/JW-Player/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JW Player Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews AA Arshad A Media StudiesHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “JW player is a good tool to show audio visual content in your web page and liads pretty quick relative to its competitors.“ February 5, 2022 AV Anton V FounderE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “Next to this, the customization in settings, player and solution is limited.“ October 9, 2025 Revanth S Application engineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Video hosting and delivering content was quite flexible and with low cost.“ February 11, 2022 AD Andrea D AccountantMedia Production, 501 - 1,000 employeesUsed the software for: More than 2 years. “Over 6 months after sending cancellation emails they are still charging the credit card. When I tried to contact them regarding it, they sent very rude responses and I feel like they are stealing our money at this point.“ July 23, 2020 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Revanth S. Application engineer Information Technology and Services Used the software for: 6-12 months ### "Reliable and Flexible Video Hosting software" February 11, 2022 4.0 Overall experience with Video Hosting was good. From uploading videos to Analysing the Audience engagement, were all easy and reliable. Embedding videos was Easy and fast. Viewer Audience can use CAST option for screen sharing directly, which we liked. Pros First of all I liked its simple and clean working Interface. Uploading and Managing videos or video playlists, Publishing videos and analysing them are all included in Home Page itself, which I liked. Embedding or publishing videos in Websites was very helpful. Video hosting and delivering content was quite flexible and with low cost. Video Control bar is customisable with many colours which I think might impress viewers. So, JW player will be an good option for smooth Video Hosting. Cons I don't remember any issues or problems while using it. I think they can update few more features to make video hosting more advance. Switched from [Viloud](https://www.capterra.com/p/236565/Viloud/)[YouTube](https://www.capterra.com/p/237905/YouTube/) For proper video hosting. Review Source RR Roya R. Creator, Top Head Administrator, Media Producer Entertainment Used the software for: 2+ years ### "Localized Playback: How JW Player Affects the Online Viewing Experience for Foreign Websites" August 19, 2020 4.0 I have limited usage with JW Player, due to only having really used it on platforms such as the Canada Exclusive Global Network TV website and Japan's NicoVideo (following the upgrade to their player circa 2015), alongside local news stations that also use it for their websites; in the time that I have used it, it is heavily considered by me to be a media player that works but must not be considered as a universal solution for online video playback, despite the fact that it has allowed for me and millions of others to be able to access television and online programming that we would otherwise be unable to view elsewhere on a platform such as YouTube, Dailymotion, or Vimeo. While JW Player is able to allow you to view the videos that you set out to watch, its coding imperfections and playback handicaps make it harder to justify over players from other groups, which is why I can only give this a Four Star ranking in my review; if you need a player for your website and can't afford nor make something that is more effective, then you may find residence with this, using it will give you a better insight on how all media players are not made equal while also allowing for the footage you put on your platform to be viewed with limited issues, you could use this as a holdover until you find a resource more efficient and still get the most out of your investment until you make the switch proper. Pros ~ Capable of reasonably decent playback of video footage in plentiful formats and resolutions. ~ Easy adoption for online platforms in plentiful countries. ~ Continued development helps refine the player for future API updates to websites and also improves overall stability. Cons ~ Loading Times for Online Video playback can sometimes cause serious hanging that requires the user to press Play/Pause; once to pause the video, and once again to re~enable the register that allows for the video to load. This happens even on the fastest of Internet connections. ~ Inexplicable Crashes and Error Screens that abruptly stop playback, which can happen even on video files that are not corrupted. ~ Video Framerate is locked to 024 Frames per Second on certain online platforms (Global Network TV, most notoriously), even if the uploaded video has a higher framerate. ~ Certain Playback and Menu Features (Resolution Switch, Closed Captioning, and others) are natively disabled on plentiful online platforms that use the player, with virtually no way to get them to display without modding the relevant website. Review Source AV Anton V. Founder E-Learning Used the software for: 2+ years ### "Highly overcharging & lack of customization" October 9, 2025 1.0 The first few years were fine, there was a lack of competition in this space for private video storage. For us, this was the only possible way that was secure at that time. However, compared to 8 years ago, both the product ánd pricing have not changed. It's outdated, overcharged and overall not developer friendly. Pros It's stable, and encryption is fine. We've used it for 8 years and didn't have any significant technical issues with it luckily. Cons We have been using JW player for about 8 years, thinking it was fine. Partially because of their statistics that they showed, we assumed the migration wouldn't be a significant change. How could we be wrong. First of all, there is a significant lack of integration possibilities and modern tools. For example, they offer transcribing - at 1$ a minute. Alternatives do this for around 0,10$ at most. Next to this, the customization in settings, player and solution is limited. It's not developer friendly at all. Secondly - their pricing is insane. First of all, they work with packages. This means you always pay, also if you don't use the allotment. More importantly tho, their pricing is inflated. For current customers - be aware, they charge you for original video file sizes, while they are not being stored. JW charged us for 22TB of storage, but after migration it turns out (including all variants that come with it), we are sub 7TB stored. Keep this in mind if you make calculations - their storage allotment is inflated insanely. We have migrated eventually - and can only recommend to do this. It only took us 1 week to migrate but it's a 78% reduction in expenses. We literally save 14k per year now. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[YouTube](https://www.capterra.com/p/237905/YouTube/) Reason for choosing JW Player At that time, it was the most enterprise ready solution, with better terms & conditions surrounding ownership of video files. Review Source Yanick T. CEO Manager Food & Beverages Used the software for: 1-2 years ### "You have to try It..." June 21, 2022 4.0 Pros JW Player has an eloquent interface. The quality of the videos broadcasted on JW Player are of high quality. Offers a free version and a free trial. Cons Very little flexibility, less functionality. Review Source Ryan P. Student Hospital & Health Care Used the software for: 2+ years ### "Fantastic media player" August 25, 2021 5.0 Pros Easily deployable Incredibly easy to use and share content to reach endless users Very responsive and fast Cons Could stick at times causing a bit of lag in streaming but easily overcomes and resets itself Review Source DZ Danny Z. Head of Revenue Publishing Used the software for: 2+ years ### "JW player & usage" October 14, 2024 1.0 Unfortunately very poor. CS was not helpful and continued to gaslight Pros The easy of uploading videos was rather simple and effortless Cons 1) The inability to generate significant revenue from the player 2) The ability for anyone out there to steal our Player ID and use it on their own site, while we are pressured into paying for the theft. 3) Lack of customer support 4) Lack of data options Alternatives considered [Kaltura Video Platform](https://www.capterra.com/p/121484/Kaltura-Video-Platform/)[Brightcove](https://www.capterra.com/p/182078/Video-Marketing-Suite/) Reason for choosing JW Player Over 2,000 videos are stored on their servers. Review Source Giovanni M. CTO Information Technology and Services Used the software for: 2+ years ### "Best Player in Market" February 3, 2022 4.0 Pros One of the best players in market, ease of use, integration, compability. Cons Not at all, all the features works god for my team. Review Source Amenda G. writer Used the software for: 1-2 years ### "Promising" March 14, 2018 4.0 Pros It is one of the fiercest competition to youtube integration on other websites out there and that's a fact I appreciate. Cons I do dislike that you're being limited quite a lot with it. Also the fact that your link cannot be downloaded isn't so great. Review Source MS Mobeen S. CEO E-Learning Used the software for: Less than 6 months ### "JW Player does not work correctly for the international audience" March 31, 2019 1.0 In 2016 we signed with JW Player for medical education videos. Our clients were international. JW Player will not load for the majority of them. Just a buffering sign will stay on the screen. Students will purchase the product, not able to watch they will ask for a refund. We had a small team, we will work the whole day long with the customers and JW Player's support to individually figure out the issues. Finally a few months into the service, we canceled the service. I had asked their salesperson before signing the contract if we could cancel if the service did not work. He had said that he doesn't think that JW Player will come after me if I canceled. On top of this, we were given API bills for the API integrations that never happened. After incurring thousands of dollars of customer refunds and unhappy customers we decided to move on from JW Player. We moved to another company and never had the player issues. Three years later, JW Player has surfaced again. Threatening to report us to credit and asking for the $2800 for which we never received any service neither did we receive integration. Even their support team members told us that they understood that our international customers are having a bad time and it makes sense for us to move on. Not only we had terrible service, we had brand damage, unhappy customers, loss of the payments we made to JW Player and now they want more money for the remaining months in the year. Pros Great support. (They need it though, considering the bad product.) Cons They will get you in a year long contract. Product will not work for the international customers. You will have to refund, support, and have your support team be consumed with JW Player issues all the time. However, JW Player will continue to bill you with their less than ethical pricing and billing behavior. Review Source jefferson O. Software analyst Computer Software Used the software for: 6-12 months ### "Jw player" January 10, 2019 5.0 My experience with the jw player is nice due to the fact that its easy to edit media files the way i want Pros I like the fact that the software was designed to play all types of media files Cons The design is poorly done which makes it less attractive Review Source AD Andrea D. Accountant Media Production Used the software for: 2+ years ### "Worst Customer Service Ever" July 23, 2020 4.0 Horrible. We tried to cancel, they just simply won't allow it. Over 6 months after sending cancellation emails they are still charging the credit card. When I tried to contact them regarding it, they sent very rude responses and I feel like they are stealing our money at this point. Pros The end of use customer service was so bad, I can't even state something I liked about it. This horrible experience overshadowed everything. Cons The customer service was horrible!!!!!!!! Review Source VR Verified Reviewer \- Internet Used the software for: I used a free trial ### "Software affidabile per la gestione video" October 31, 2023 4.0 Pros Affidabile per lo streaming al pari di software utilizzati da tutti come YouTube o twitch, supporto multipiattaforma ottimo Cons Costoso per alcune opzioni avanzate, potrebbe richiedere competenze tecniche per configurazioni complesse. Review Source WW Warren W. Webmaster Non-Profit Organization Management Used the software for: Less than 6 months ### "very good" February 1, 2022 5.0 Pros it is very good and ease of use is nice for my live stream Cons i do not like the dashboard i like brid tv dashboard Review Source PM Presley M. Media Manager Entertainment Used the software for: Less than 6 months ### "Delivers Much Less Than Advertised" September 8, 2018 1.0 This promotion was misleading. It's 50 videos\* or 25GB of files, whichever comes first. ALSO, JW uses your tiny storage to store your video and other data JW uses in order to function. So if you have 2 videos that are 2GB each, you'll be using up almost 8GB of your storage. Worst part is I've reached out for support twice and haven't heard back. Wishing I had gone with Vimeo or IBM or anyone but JWPlayer. Pros The price seemed to be the only thing JWPlayer had going for it. For 60/year I could host 50 videos\*. Cons Storage caps at 50 videos or 25GB. A 2 GB video takes up almost 4GB of storage for some reason. Zero customer support. Review Source VR Verified Reviewer Undergraduate Sstudent Mechanical or Industrial Engineering Used the software for: 2+ years ### "My Experience On JW Player" October 29, 2019 5.0 I am an undergraduate Engineering student and I used to watch movies, music videos and also listen to the music usually. So this JW player is the software I had chosen for that because it has many options to ease my settings as I wish and also it very eye favorable. Pros I am a music and film lover. So I used to watch movies all the time and also usually I used to listen to music and I am huge interested on watching music videos. So this JW Player helps me to watch movies, Music videos online as well as downloaded ones. It is very easy to handle and also the interface is very attractive and very eye favorable. Cons I am using this JW player for more than 2 years till now but I did not get any bad impression on this. Review Source VR Verified Reviewer Operations Manager (i.e. too many hats for one title) Computer Software Used the software for: 2+ years ### "Player is awesome, platform can be pricing/limited" September 20, 2018 4.0 Great player, make sure you look around if you're not a company that's OK spending a lot of money on the platform if you choose to use JW platform. Pros They've come a long way, staying up-to-date with best practices, and we haven't had a problem with our videos for years now. Very stable and highly recommended. Cons They're player is great and would use it any day, their platform is fairly limited in storage and plays etc without paying high enterprise rates that every year we have to negotiate to keep it where we are, the prices seem to skyrocket. Review Source AA Arshad A. Media Studies Higher Education Used the software for: 2+ years ### "JW Player" February 5, 2022 5.0 JW player is a good tool to show audio visual content in your web page and liads pretty quick relative to its competitors. Pros JW Player is a free multimedia player plugin itintegrated in web browsers to view multimedia content. It easily response to HTML5 and provides shared functionalities tha are built-in to the player. The videos uploaded to the JW player provides automatic multiple image frame options for selecting video thumbnails. It also allows you to enable playlist functions and players which you can easily customize for specific uses accordingly. Cons It is not very customizable and you have to adjust your AV accordingly to the limitations of JW before proceeding. Review Source BC Bryan C. Digital & Video Specialist Publishing Used the software for: 2+ years ### "Daily user of JWPlayer" September 10, 2019 5.0 I think it does exactly what it is setup to do. Manage and host video. Pros It does what it's suppose to do, manage video and audio. They have made improvements on the analytics and that has been helpful. Cons I would like to see "podcast" functionality to the site. Wherein someone can download the podcast if they wanted to. Manage podcasting better. Video, they are desperate for an EASY way to add clickable functionality to the videos we upload. Right now it is cumbersome and awkward. It does not work very well. More "YouTube-like" when it comes to adding a clickable link to me, is a key component missing Reason for choosing JW Player It actually was not my choice, that was made by another person in management. Review Source MS MADHUR S. Owner Hospital & Health Care Used the software for: 6-12 months ### "Worth every penny" June 15, 2021 5.0 It helps in building my website with all patient related experience videos, review videos etc and takes my website to another level. And playing my contents to all screen in my clinic really enhance patient's clinical experience. Pros Continuous video play with my curated content on reception room where my patients wait for their turn, this really kept my patients engage with it without loosing their cool due to extra waiting. And further more feature that make my website really interactive and elegant. Cons Only thing I didn't like is its cost though it is worth your every penny spent but still I had to think twice before making purchase. Review Source VR Verified Reviewer Search Manager Computer Software Used the software for: 2+ years ### "Very easy to implement and customize" September 19, 2018 4.0 It's our video player of choice on one of our main websites, and it has proved to be flexible enough to do anything we need it to. Pros This may have been the easiest implementation of a tool I've ever experienced. Beyond that, it's so easy to use, you barely have to think about it after a while. Cons I honestly can't think of anything I don't like. We really haven't run into any problems at all. Review Source vM viji M. Technical Sourcing Staffing and Recruiting Used the software for: 1-2 years ### "Sourcer Review" January 9, 2023 5.0 3 years experience. Pros JW Player is proprietary software..JW Player software is suitable for my carrier Cons Reliable and Flexible Video Hosting software.. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Misleading Promises" October 19, 2018 1.0 Pros Nothing really differentiates this product from other options that are available. You can do much better for less money and fewer headaches. Cons They sell that they are "business" ready, there servers are on blacklists for adult content, their policy is they don't have any, but try telling that to your client that won't allow you content through their firewall. When I discuss it with them, they won't move the servers or do anything about it.. To add insult to injury, after cancelling they still renewed my annual subscription and I now need to fight to get that charge fixed.. A big bag of headaches. Review Source JH Joe H. Partner Internet Used the software for: 2+ years ### "This was my video player of choice until recently" March 14, 2018 4.0 Pros I used JWPlayer for many years in our custom applications. From back in the Flash days and well into the HTML 5 craze, this player served us well. It's extremely robust and the API is better than any other player I've used which makes it a great choice for customization. Cons After buying a license several years ago, I find an email last month in my spam folder from Longtail informing me they would start charging me monthly. For what? They were not hosting my media files and I wasn't even using their CDN. I had a few other less than pleasant experiences with their support team so I finally decided to drop JWPlayer. Review Source VR Verified Reviewer Web Designer/Journalist Used the software for: 2+ years ### "JW Player is the best in its class, but is it good enough?" February 11, 2018 5.0 Pros JW is the #1 solution for most companies who make it a priority to host videos on their own servers. Users can track the video's analytics, similar to the YouTube analytics page, as well as customize the video players. Cons However, there are some negatives. The website is sometimes hard to navigate, given the wealth of features. Also, you have to take into account the costs that come with having a feature-rich account. You have to wonder, is hosting your own videos with custom video players really worth the cost of using JW Player? Review Source VR Verified Reviewer self employed Internet Used the software for: 6-12 months ### "jw player" January 8, 2019 5.0 generally it reduces the damage of your content like videos being taken without your permission Pros it is a great software especially if you want to protect you content online like videos from unauthorized downloads it makes it more difficult for people to take content on your blog without your permission Cons however it does not completely secure your content there can still be unauthorized downloads if people use some other tools on your site Review Source Similar Products Featured