# Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Keela the right Donation Management solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Keela Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews SS Sean S IT and Grant ManagementNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications.“ November 15, 2024 TT Trevor T MarketingMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting.“ November 15, 2024 KH Karl H Executive DirectorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results.“ November 18, 2024 PB Peter B Marketing ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “No flexibility in email template customization -- can't export external templates“ November 13, 2024 TT Trevor T MarketingMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management.“ November 15, 2024 RR Ronnie R Marketing Communications SpecialistNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Not being able to add stock/ quantities to revenue forms.“ November 13, 2024 RA Rameel A Administrative AssistantReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “The integreatted forms and communications feature has been my faviourte part of keela so far.“ November 18, 2024 TD Tina D Marketing & Funding SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations.“ November 1, 2023 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mackenzie D. Watershed Education Lead Non-Profit Organization Management Used the software for: 6-12 months ### "A CRM that better fit our needs." August 27, 2020 4.0 Keela and their team has been exceptional in their customer service and getting back with answers to my questions. Pros Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts. Cons Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work. Reason for choosing Keela Intended for non-profit organizations, user friendly interface, friendly and helpful staff, and we got a deal on transferring data from our old CRM to Keela which was a huge bonus! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We weren't utilizing the features of CC and were looking for a better CRM to log interactions with our audience and colleagues. Review Source Response from Aplos February 19, 2021 Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team! RR Ronnie R. Marketing Communications Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great platform for non-profits to produce great fundraising results." November 13, 2024 5.0 I have been able to provide amazing benefits to the organization and give program managers to material they need to garner donations and further communicate with those donors. It has completed changed our donation process. Pros Being able to house all of our donors and easily communicate with them. Having a place to create forms for revenue and donations within minutes and share it out to the public. Processing fee cover option for donors. Cons Not being able to add stock/ quantities to revenue forms. Also formatting images to forms so that it looks professional and parts of the image aren't cut off. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) No way to keep contacts of donors and lots of fees being taken from donations. Review Source TH Teresa H. Director Legal Services Used the software for: 1-2 years ### "Keela rejects credit card payments for fund raising events/donations needed for operations, contacts messy" June 15, 2024 1.0 Extremely poor, there is no way to get timely human help. The program is not intuitive, contacts can't be cleaned up easily if there are duplicates (name of contacts are connected with company, company has a separate listing, deceased contacts can't be deleted, etc). By the time someone at Keela responds via messaging, our events are over and we've lost critical donors and contacts are frustrated. Bad for our brand of reliable legal service for the poor Looking again for better program like donor perfect maybe Pros Our \[sensitive content hidden\] liked the clean look of the interface, but beyond that, as the \[sensitive content hidden\], I have no pro and keeping the program is no sustainable because it glitches with credit card payments, usually in the clutch of a big fundraiser. I've had it with this program. Cons example: right now we're screwed by Keela. It stopped taking credit card payments in the middle of our fundraiser event. Totally unreliable credit card acceptance, Fundraising events need reliable links for donors, forms need to work without frustrating donors by rejecting all credit card payments. Our own tests of credit cards doesn't work. The form will work for awhile, and then we lose critical time and labor with all the calls that the link won't accept credit card numbers and we have to manually take payments. Its unsustainable. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) sales pitch to former \[sensitive content hidden\] promised ease of use Review Source TB Tasha-ann B. facilitator, social media Non-Profit Organization Management Used the software for: 6-12 months ### "A great platform for non-profits" November 13, 2024 5.0 Fairly good experience, a year on I am still learning more about how to use it in the best way for our non-profit. Pros Centralization of grant applications, donations, creativity, Cons Its time consuming when there are any trouble shooting. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) centralize all information. Fundraising, grant etc Review Source DK Doug K. Vice President/Treasurer Religious Institutions Used the software for: 2+ years ### "Very satisfied with Keela" May 18, 2023 5.0 Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool. Pros Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM. Cons There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Trail Blazer Non-Profit Manager](https://www.capterra.com/p/101648/Trail-Blazer/)[Eleo](https://www.capterra.com/p/157005/Eleo/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela Keela had the most functionality for the best price. So many features and functionalities integrated into one tool with a simple-to-use and intuitive interface. It was a clear choice for us. Review Source LA Laura A. Executive Director Music Used the software for: 6-12 months ### "Keela review to date" September 17, 2022 4.0 We have only just started using the software, so do not feel we have had enough time with it yet to review it. We have noticed a couple of glitches with the software which are unique to our two organizations, as mentioned earlier in this survey. Pros We are very new to the software, so our focus so far has been on data entry and setting everything up and developing convention for entry to ensure consistency. Cons We would love to see the ticketing software that integrates with Keela. We have been using TicketPeak and it is not a simply process to ensure we are accurately capturing contact info. One system for our CRM, fundraising and box office would be ideal. We would also like there to be a way in which we can issue tax receipts for each of our two charitable organizations without having to pay for two separate databases. They are essentially the same contact list, but donations are made to either or both organizations. It would be great to find a solution to this within just the one database. Reason for choosing Keela Seemed to be the easiest and most intuitive for an organization of our size and with limited staff. Switched from [Theatre Manager](https://www.capterra.com/p/30690/Theatre-Manager/) Theatre Manager was very expensive and very unwieldy for an organization of our size. Because of the intricacy and complicated nature of the software, we had to have regular / seasonal training and it was very expensive. As with Keela, we had to request customer support through booking a "ticket" and response time was too slow for our needs. Keela is better with response times and we have always found you very helpful. We still very much prefer speaking with a real live person over the ticketing system, as our questions almost always require quick responses. Review Source LC Linda C. Executive Director Mental Health Care Used the software for: 2+ years ### "Simple, fairly comprehensive but could use some upgrades" September 15, 2022 4.0 Overall we have been happy with Keela. We chose it above others because we could send our emails and keep up our mailing list in the same software. The emails are somewhat limited but do the job. I am not an experienced computer person, so the software needs to look inviting and be easier to understand and operate for me to like it. Keela was easier than most we looked at. Pros It is fairly easy to do the basic functions on Keela. Cons I don't often have to pull reports, but when I do it is cumbersome and challenging. It is better than the previous software we used but I like to use the Tags to identify different groups of people and it takes a while to figure out how to do this each time. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) The product we had was very difficult to navigate and I dreaded having to use it. Review Source LW Laura W. Resource Developer Non-Profit Organization Management Used the software for: 6-12 months ### "Very happy with our experience!" April 20, 2021 5.0 Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance. Pros As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well! Cons There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was very clunky and difficult to use and there was very little customer support. Review Source Response from Aplos June 21, 2021 Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you! RB Rochelle B. Executive Director Environmental Services Used the software for: 1-2 years ### "Keela keeps us organized" October 31, 2023 5.0 Our team has used Keela on a daily basis to stay organized as a team, manage volunteers and donors, track goals, and send out communications. The customer support is great whenever we encounter an issue and we love that new features are continuously being added. Pros Team access helps keep everyone on the same page regarding fundraising and communications. We love that we can see our volunteers, donors, campaigns and communications all in one place. Cons As we grow as an organization and gain more contacts we need to pay more for our subscription which isn't easy. It's a tool we use daily, and at this point, we need this type of software to operate and stay organized, but it can be challenging to find funding that will cover the cost. Switched from [Get Connected](https://www.capterra.com/p/145964/Get-Connected/)[Sumac](https://www.capterra.com/p/144095/Sumac/) Keela offered more features in one place and was completely online. Review Source VR Verified Reviewer Director of Development and Communications Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing product and customer service support!" October 30, 2023 5.0 I enjoy Keela as I used Blackbaud Raiser's Edge for many years and it was horrible. Pros The migration process was smooth and the customer service support is quick and efficient. It is also user-friendly and easy to for donations processing. Cons The access form a mobile app/iPhone is not super easy. MFA process is tedious and slow. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Most cost effective and way more user friendly. Review Source SB Shauna B. Director, Programs and Information Non-Profit Organization Management Used the software for: 2+ years ### "Review of Keela as an admin and user" October 31, 2023 4.0 Pros I like that it has features we can use on a daily basis all in one system. Cons Any new product enhancement isn't automatically added to your subscription. Often has to pay additional fee. Reason for choosing Keela Same reason we made the switch. Value for product. Review Source CR Christopher R. CDO Sports Used the software for: 6-12 months ### "Great team, great product" September 14, 2020 5.0 Overall our experience has been top-notch! Pros Easy integration with multiple other tools related to email, events and accounting. We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise. Cons Soft credits and ability to report on both the initiator and the final delivery vehicle would be super helpful. Minor- but an ability to track any premiums distributed through some form of inventory capture would be great. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Giveffect](https://www.capterra.com/p/146150/Giveffect/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Keela Keela fit our needs more directly and with less need for work-arounds. Switched from [Aegis CRM](https://www.capterra.com/p/172138/Aegis-CRM/) Needed a more current look, feel and functionality to our daily system. Review Source Response from Aplos February 19, 2021 Hi Christopher, thanks so much for your feedback! The Support Team is thrilled to hear our Support resources have been useful for you and your team. I'm curious about your recommendations for Soft Credit Reporting and 'Inventory Capture'. Our team would love to hear more about what you have in mind related to this. If you are interested in sharing your ideas with us, please reach out to support@keela.com. We are problem solvers, so we may even be able to help you report on some of the things you are hoping for in the system. Otherwise, you can always add your ideas into our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). Thanks again for your review, we look forward to hearing your ideas! CP Courtney P. Outreach and Education Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela Review" September 11, 2019 3.0 So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform. Pros I like the overall donor management options including importing donations from other sources, the ability to soft credit, adding volunteer hours, etc. The cost of the software if excellent and it links to several other programs we use. Customer Service is great when I do reach out for help. Cons I would the forms to be more dynamic, right now I have to create too many forms. An example if a campaign we did for a free sticker, within the campaign we wanted to offer the donor a chance to pay for the sticker shipping and possible donate something extra. I couldn't do this in one form, I needed a for ​the free part and separate from if they wanted to donate. Overall I think the forms could be improved to allow for more flexibility​, I would like to have some of the questions like "pay for the fee" to default to Yes. Pulling reporting from specific forms is not easy, we use this for tour registrations and it is cumbersome to get to the responses sorted by tour day, overall forms could be more efficient​ and enhanced. I would also like to see a mobile app. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[DonorView](https://www.capterra.com/p/162375/DonorView/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Keela Overall package, features, pricing and customer service during the process. We were also referred to Keela by another sanctuary who spoke highly of the platform. Review Source Response from Aplos September 18, 2019 Hello Courtney! Thank you so much for this wonderful feedback, we really appreciate you taking the time. I'm so glad to hear that you are happy with Keela! The Customer Success team have loved working with you too! We've got some really exciting enhancements to forms scheduled soon - I think you're going to love them! Stay tuned and thanks again. TT Trevor T. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Keela, Powerful Integrations that Simplify Nonprofit Management" November 15, 2024 4.0 Overall I am very impressed with Keela as a hub for organizational information. Pros The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management. It’s like having a Swiss army knife for organization, communication, and fundraising all in one place, without the need to jump between apps. Cons One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting. It’s more of a personal use issue, but it would make a big difference for streamlining specific workflows if all fields were accessible for mapping. Review Source KC Kristine C. Chief Executive Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Keela is a gem of a program for small Charities!" September 15, 2022 5.0 In six months we have done from a dozen donors to over 200, are seeing some monthly donors now and have used Keela to forward our stewardship processes. I highly recommend Keela as the donor management software of choice! Pros Keela truly is an "intuitive program" that made integration to our systems easy, and increased our ability to not only recruit donors but to foster a more robust stewardship program. In addition, I can rad through the step by step processes and they make sense - even for a non techy person who is a little shy of technology! Cons Keela has a ton of options so for me finding time to filter through to use the program to its maximum capacity is taking time. That said, the options are all there, the training, and the support. Reason for choosing Keela Best and most reasonably priced, unlimited emails, newsletter component (or communication tools), can use strip (which we already had in place), all features were accessible at any cost (so even for us small organizations), grows with the agency growth, based in Canada (huge influencer in our decision), possible crowdfunder feature. Review Source CB Cheri B. Director of Finance Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent experience with Keela!" August 4, 2021 5.0 We had excellent direction from the Keela team members who walked us through the process. They have gone above and beyond their duties to help. They cleaned up and imported our data into the Keela system in just seven days! Our questions were answered quickly and professionally. We were able to schedule training immediately. We were up and running on Keela within three weeks and our team is finding Keela to be very user-friendly! Pros Integration with our current business was seamless! We were up and running on Keela in less than three weeks. Keela offers all the functionality necessary for nonprofit management. Cons The only feature missing is a built-in events platform however, EventBrite integrates with Keela. We did not find any other software that offered all the functionality in one place. Review Source Response from Aplos September 16, 2021 Oh Cheri - this is absolutely wonderful to read and I want you to know that the feelings are mutual! We are so happy to have been able to give you such an excellent experience and I look forward to lots more interactions in the future! Thank you again for this fantastic feedback. MF Mark F. Executive Director Education Management Used the software for: 1-2 years ### "Accessible and cost-effective CRM for non-profits" September 12, 2022 5.0 This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect. Pros The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus. Cons Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged. Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Donor and Community Relations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Donor Software " October 30, 2023 5.0 Pros I like the ease of use and communication features. Cons The chat feature needs work. It is a good start. Review Source NW Niki W. accountant Non-Profit Organization Management Used the software for: 1-2 years ### "poor integration with Quickbooks" September 1, 2020 3.0 Disappointing, speaking from the perspective of the charity's accountant. Pros Good for donor management, however, I don't use it for that purposes because I'm the accountant, not the fundraising manager. Cons We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique customer in Quickbooks for every donation (with a long string of non-sensical text as the unique identifier), which doesn't help, since we just want all donations from a single donor under that single 'customer' in Quickbooks. Also, multiple donations are often combined in one deposit on one day, so reconciling Quickbooks with the bank statement is challenging when you see one deposit on the bank statement for $250, for example, and it comprises 10 different donations made over the previous week in Keela. The integration from Keela to Quickbooks shows each donor's donation separately in Quickbooks' bank general ledger account, so the individual donations don't match the consolidated donation amount deposited in the bank. Review Source Response from Aplos February 23, 2021 Hi Niki, thanks so much for your review! I wanted to address some of your concerns. With the new QB integration in 2.0, a new customer should not be created for each transaction. If you are still experiencing this in 2.0, please reach out to support@keela.com so we can look into this. As for lumping donations into one transaction, this is something that has been brought to our attention and we are looking into this. The integration was built in coordination with QB and their suggested best practices, but of course, there is always room for improvement! Please reach out to support@keela.com with any additional concerns, questions, or suggestions. I want to make sure everything is working as expected and that any additional feedback is noted! Thanks again for sharing your experience with us :) We look forward to hearing from you. AB Amber B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Small Organizations!!" October 30, 2023 4.0 Pros \- Cost - User Friendly - Ability to function on many levels Cons The only issue we have had is with the Peer to Peer Fundraising function. It's rather limited to other platforms on the market. Review Source AR Angela R. President Non-Profit Organization Management Used the software for: 6-12 months ### "Great experience and meets many of our needs, but there's still room for improvement." January 15, 2018 4.0 Pros The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc. Customer support is excellent. I get answers to my questions quickly, and they are always happy to help. Cons Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually. We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic. There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go. Review Source Response from Aplos February 13, 2018 We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM SB Susanna B. Stewardship Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great for tracking and managing our contacts for our non-profit" August 24, 2020 5.0 It is a great CRM for our needs. It has increased the ability to share contacts and all associated correspondence and information. As we move to track our donations and volunteer connections, I think it will be an effective tool to manage and track them. I have also been blown away by the awesome customer service when I have a question. Pros Keela is very easy to use. There is lots of support, training, and help available, both through a person, but also through online tutorial videos, etc. Makes storing donation (dollars and in-kind) and volunteer hour information easy. I love the smart list feature to tease out certain profiles and get some statistics. Being able to store correspondence information is great, especially for sharing the information with staff. Cons Keela is very tied to Google products, which is great for Google product users, but is lacking for other browsers and platforms (i.e. Mozilla Firefox). A method to do a bulk volunteer hour/donation input within Keela would be great. The spreadsheets for doing this are a bit confusing. Review Source Response from Aplos August 31, 2020 Hi Susanna, Thank you so much for your review. It is great to hear that Keela's support materials have been helpful for you in getting familiar with Keela. As for Volunteer Activity and Donation Imports, we have drastically improved our importing data process in Keela 2.0. Matching your spreadsheet columns to accepted fields in Keela is a lot more automated and straightforward. You also have a lot more options to customize how you want your data to be imported into Keela. We would recommend migrating over to Keela 2.0, this way you can explore our new import tool and several other enhancements. Reach out to support@keela.com if you are interested in migrating to our new system. We would be happy to introduce you to importing 2.0 style ;) Maggie Keela's Success Team KW Kat W. Outreach and Development Specialist Museums and Institutions Used the software for: 6-12 months ### "We love Keela!" February 8, 2021 5.0 Keela has fundamentally changed how I manage my organization's donors and how I communicate with our community. The interface is so easy to use and affordable for a small community museum like ours. Pros I love that Keela is Canadian based and offers a complete cloud-based CMS and donor management system. It's a great value for the money and their onboarding and customer service are fantastic. I know the name of the person who helps me when I run into problems. Cons Some features are still in development. I'd like to be able to customize receipts and automatic replies a little more than currently offered. However, Keela's development portal makes it easy to submit recommendations and see what's next for product roll out. Review Source Response from Aplos February 23, 2021 Thanks so much for your feedback, Kat! I think I can speak for Elsie and say you have been great to work with. You are both a patient and avid learner, making our jobs easier than ever! As for customizing receipts, we have options for customizing receipts for certain campaigns and impact areas coming - estimated for our 2.7.2 release. Keep an eye out for this! Addintally, custom automated emails are also on their way. We call these 'email drips' which have been added to the planned tab in our Portal. Feel free to jump in a vote (https://portal.productboard.com/keela/1-product-portal/c/24-email-drip-marketing-campaigns). There is lots more to come, all based on user feedback, so keep sharing those brilliant suggestions of yours. We look forward to continuing to work with you Kat :) Kymberly P. Executive Administrative Assistant Used the software for: 1-2 years ### "Keela has been great for our project management and keeping the team up to date. " January 15, 2018 4.0 Managing Projects easily, creating fundraising campaigns that look good and track metrics, CRM integration. Pros It is so easy to use! From the project management to running fundraising campaigns and eBlasts we have been able to do things with little to no learning curve. Customer Support is top notch - I have gotten answers quickly and have been able to resolve any questions I had. The company is very responsive! The whole BAHC team LOVES Keela! Cons That there is no mobile platform and not as much customization as we'd like in the Donation Page, email Templates etc. Review Source Response from Aplos February 13, 2018 We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. Re: customizations, we're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM DC Doug C. Donor Relations Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "First-class for customer support" September 16, 2020 4.0 Keela is allowing us to combine all of our donor and revenue data in one platform, with the ability to easily create new forms, send e-blasts, and track all revenues, and compile a complete profile for each donor to enable more intelligent and focused fundraising. You don't need to spend big bucks to have the features you need! Pros Keela is a mid-range platform that is relatively easy to use, with many useful features and a commitment to continuous improvement that is second-to-none. I have found their representatives very responsive to questions and concerns. The data onboarding process was relatively inexpensive and straightforward, though be sure to prepare your data properly, or you will end up having to correct a lot of issues. I have yet to fully explore the forms and e-blast functions, but these look to be robust. And the Contact Insights feature that identifies a donor's gift potential and suggests a gift range is simply brilliant. Cons There's nothing difficult to use. More advance coaching on the onboarding process would have been appreciated, but once we got started, everything fell into place. I look forward to the addition of new features such as a peer-to-peer fundraising module. Review Source Response from Aplos February 19, 2021 Hi Doug, it always makes our day to hear from you! Our Support Team appreciates all of your throughout and insightful questions that you send through. We appreciate the feedback on onboarding, we are always looking for ways to improve this process, so we will certainly take note of your experience and recommendations. Also, it sounds like you are in the midst of getting started with E-blast and Forms! Aside from our Knowledge base resources on these features, we would happy to support you with any questions you have or engage in brainstorming with you, so you can make your organization's ideas come to life. You know where to find us (support@keela.com) PS: peer to peer is on its way, stay tuned! Talk to a Capterra advisor for free and get results within 15 minutes.