# Keela Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Keela Software - reviews, pricing plans, popular comparisons to other Donation Management products and more. Source: https://www.capterra.com/p/154358/Keela --- # Keela Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keela ## What is Keela? Keela serves as a comprehensive donor management system, seamlessly integrating fundraising and donor communications. Its robust solution effectively aligns fundraising strategies with communication efforts, empowering nonprofits to enhance donor relationships through tailored, multi-channel methods. Access vital donor data within Keela's platform for precise, targeted communications. Identify donation prospects, optimize timing, and personalize ask amounts effortlessly. ## What is Keela used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Donation Management](https://www.capterra.com/donation-management-software/)[Fundraising](https://www.capterra.com/fundraising-software/) Overall rating Based on 282 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Pros & cons Comprehensive donor management tools Collaborative nonprofit team platform Workflow disruptions from glitches Starting price $160 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Keela alternatives Highest Rated [4.7 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month [4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month [4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month [4.6 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/154358/Keela/alternatives/) ## Who uses Keela? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive donor management tools 94% positive reviews out of 94 Most reviewers find donor management effective for tracking donations, organizing contacts, and simplifying fundraising activities. Sean S IT and Grant Management, 2 - 10 employees. "The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications." Workflow disruptions from glitches 78% negative reviews out of 27 Most users report bugs and issues cause minor workflow delays, confusing processes, and occasional access difficulties. Amber B Executive Director , 1 employee. "The only issue we have had is with the Peer to Peer Fundraising function." Collaborative nonprofit team platform 97% positive reviews out of 39 Most reviewers indicate team collaboration enables shared access, task assignment, and efficient remote teamwork. Streamlined user experience 94% positive reviews out of 34 Most reviewers describe ease of use as making daily tasks, onboarding, and navigation straightforward and stress-free. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.4 (43) 58.14% of 43 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Donation Tracking 4.6 (43) 86.05% of 43 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Donor Management 4.5 (43) 67.44% of 43 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach For Nonprofits 4.5 (40) 72.50% of 40 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Fundraising Management 4.3 (33) 60.61% of 33 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Payment Processing 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Keela 75 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Provides a channel for team members to share media files, communicate, and work together Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Track and view detailed financial donation history made by contacts and members Search 3rd party databases to identify potential donors Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Track interaction history by documenting conversations for contacts Add, store and access information pertaining to members Database of members to track personal information of individuals and families Ability to make a donation from a mobile device/app Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources (human and/or non-human) to various projects and tasks Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (282) 4.0 Based on 282 reviews ## Pricing Value for money 4.4 (244) [View pricing plan details](https://www.capterra.com/p/154358/Keela/pricing/) Up To 1000 Contacts $160.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation 2501-5000 Contacts $315.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation 7501-10000+ Contacts $430.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation Value for money 4.4 (244) 4.4 Based on 244 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (253) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (253) 4.5 Based on 253 reviews ## User reviews Overall rating 4.3 Based on 282 reviews Filter by rating 5(126) 4(131) 3(19) 2(3) 1(3) Mentioned topic Sorted by most recent RA Rameel A. Administrative Assistant Religious Institutions ### "Keela as a Non-Profit (Mosque)" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 18, 2024 Pros The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. Cons So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Karl H. Executive Director Publishing ### "Ease of Use/Clarity of Information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2024 Overall, I have had a very good experience with Keela. Pros I appreciate that it is very easy to find information about individuals donors. The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results. I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble. Cons I would appreciate a Keela app for my phone. I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful. Also, streamlining reports creation would be helpful. As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly. I am not sure how to make this better but it seems like it could be. Switched from [CDM+](https://www.capterra.com/p/24586/CDM/) The previous software wasn't flexible enough for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shira G. Fundraising and Development Manager Research ### "Great self-serve solution for small and new shops" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 Pros Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Cons Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reasons for choosing Keela Keela was selected for considerations of cost and functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Trevor T. Marketing Marketing and Advertising ### "Keela, Powerful Integrations that Simplify Nonprofit Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2024 Overall I am very impressed with Keela as a hub for organizational information. Pros The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management. It’s like having a Swiss army knife for organization, communication, and fundraising all in one place, without the need to jump between apps. Cons One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting. It’s more of a personal use issue, but it would make a big difference for streamlining specific workflows if all fields were accessible for mapping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sean S. IT and Grant Management Non-Profit Organization Management ### "“Essential Tool for Non-Profits”" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 15, 2024 Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact. Pros What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful. Cons It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) better interface and allowed us to manage our CRM better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Liam E. Manager, Community Engagement Non-Profit Organization Management ### "Keela for Non-profit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Pros Keela software stands out for its user-friendly interface, making it easy for nonprofits like ours to manage their operations efficiently. It offers many donor management features, including tracking donations, managing contacts, and communications tools, all of which we use frequently. Additionally, Keela's timely customer support is always appreciated. The software also integrates easily with tools like QuickBooks and PayPal. Overall very pleased with Keela. Cons One thing challenge I've had with Keela is its contact merging feature. While it does help identify and merge duplicate contacts, the process can be quite cumbersome. Additionally, once contacts are merged, they cannot be unmerged, which means I have to be very careful during the merging process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HT Hien T. Admin Assistant Individual & Family Services ### "Good for it's intended use " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2024 Pros I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied. Cons The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gloria K. Executive Assistant Non-Profit Organization Management ### "The Best Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2024 Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising Pros The customer service, donor tracking, reports Cons Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically Switched from [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Keela has far superior donor management, task assignment and note taking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Karishma N. Outreach Volunteer Fund-Raising ### "Keela Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2024 Pros The accessibility of Keela was definitely a plus. Also, I appreciated the customer service when I needed help with the program. Cons The accessibility of Keela wasn’t completely applicable across different people - my colleagues had some trouble navigating the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Ronnie R. Marketing Communications Specialist Non-Profit Organization Management ### "Great platform for non-profits to produce great fundraising results." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2024 I have been able to provide amazing benefits to the organization and give program managers to material they need to garner donations and further communicate with those donors. It has completed changed our donation process. Pros Being able to house all of our donors and easily communicate with them. Having a place to create forms for revenue and donations within minutes and share it out to the public. Processing fee cover option for donors. Cons Not being able to add stock/ quantities to revenue forms. Also formatting images to forms so that it looks professional and parts of the image aren't cut off. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) No way to keep contacts of donors and lots of fees being taken from donations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154358/Keela/reviews/) Popular comparisons [DonorPerfect vs Keela](https://www.capterra.com/compare/2698-154358/DonorPerfect-Fundraising-Software-vs-Keela)[Givebutter vs Keela](https://www.capterra.com/compare/154358-172048/Keela-vs-Givebutter)[Bloomerang vs Keela](https://www.capterra.com/compare/131207-154358/Bloomerang-vs-Keela)[Neon CRM vs Keela](https://www.capterra.com/compare/102088-154358/NeonCRM-vs-Keela)[Bonterra Network for Good vs Keela](https://www.capterra.com/compare/111128-154358/Bonterra-Guided-Fundraising-vs-Keela)[DonorSnap vs Keela](https://www.capterra.com/compare/97513-154358/DonorSnap-vs-Keela)[MonkeyPod vs Keela](https://www.capterra.com/compare/154358-203848/Keela-vs-MonkeyPod) [Blackbaud Raiser's Edge NXT vs Keela](https://www.capterra.com/compare/154358-247647/Keela-vs-Blackbaud-Raiser-s-Edge-NXT)[Bonterra EveryAction vs Keela](https://www.capterra.com/compare/142421-154358/Bonterra-Development-Digital-vs-Keela)[Little Green Light vs Keela](https://www.capterra.com/compare/123954-154358/Little-Green-Light-vs-Keela)[Donorbox vs Keela](https://www.capterra.com/compare/154358-156860/Keela-vs-Donorbox)[iMIS vs Keela](https://www.capterra.com/compare/15885-154358/iMIS-vs-Keela)[Eleo vs Keela](https://www.capterra.com/compare/154358-157005/Keela-vs-Eleo)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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