# The Flybook Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Flybook Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/154169/The-Flybook --- # The Flybook Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Flybook ## What is The Flybook? The Flybook is a powerful reservation management system built for operators who offer more than just one kind of experience. From ziplines and adventure parks to guided tours, lodging, and rentals, we help you manage it all from one unified platform. Our customizable booking flows allow you to package experiences, assign resources, and streamline guest check-in - all while providing a frictionless guest experience. Whether you're managing one location or many, The Flybook adapts to your business model with ease. Founded in 2006, we’ve spent nearly two decades supporting the unique needs of outdoor businesses with complex operations. Our platform includes staff scheduling, POS, waivers, and marketing tools, making it more than just a reservation system. Backed by an expert advisory team and US-based support, The Flybook is more than software - it’s a business partner. ## What is The Flybook used for? [Reservations](https://www.capterra.com/reservations-software/)[Rental](https://www.capterra.com/rental-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) Overall rating Based on 64 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## The Flybook alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing [4.8 (1,125)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/154169/The-Flybook/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Customer Support 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reservations Management 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Booking Notes 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Rate Management 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage The Flybook 71 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Pre-made examples and templates for emails Track the location of specific equipment at all times Plan an event's time and location Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Allows the calculation of fees for late rent payments Access software remotely via mobile devices Bookings that last more than one day Manage and support multiple locations Book meetings and appointments through a website or digital platform Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Track/optimize rates in relation to usage Ratings/Reviews Receive system updates as soon as any changes are made Designed to support renewals for recurring customers Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Length of rental Send messages via SMS Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.4 (64) 4.4 Based on 64 reviews ## Pricing Value for money 4.7 (61) ### Starting price Free trial available Value for money 4.7 (61) 4.7 Based on 61 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (62) 4.8 Based on 62 reviews ## User reviews Overall rating 4.6 Based on 64 reviews Filter by rating 5(43) 4(19) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kyle M. Owner Entertainment ### "Flybook Personal Review for my Rental Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2023 amazing experience. Pros Customer Service team, ease of use working the software. Cons None, awesome team. No complaints from me. Reasons for choosing The Flybook Referred by my mentor and quickly learned the people at Flybook really care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Robert W. Manager Recreational Facilities and Services ### "The Flybook key to the operations of our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2022 It has made managing our business in a professional way achievable Pros It allows our staff to get off the pencil and paper mode of managing our business. We can focus on the customer with professionalism. The support team is awesome and also quick to respond. Cons Integration of new software in your system is never easy, but The Flybook team is great on getting this accomplished. Reasons for choosing The Flybook Did my research Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Celie D. Operations Manager Recreational Facilities and Services ### "The Flybook drastically elevated our operations for the better." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,\[SENSITIVE CONTENT\]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership. Pros As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that I can manage it with little assistance. I am not a tech person but the design and use are intuitive and because there are multiple ways to do an action I am easily able to train staff to accomplish tasks or manage staff and reservations easily because they do not have to follow a strict "how-to" in order to be successful. I also really love that nearly all of our operations are managed within the Flybook (we are a full-service bike shop so our bike maintenance and service are managed outside of the Flybook). Cons Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Peek was costly and did not allow us to manage all of our offerings through it. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing The Flybook Other local companies had done the research we were doing and ended up choosing the Flybook and recommending them to us. Also, our experience with the Flybook sales and onboarding staff was awesome. They are really really great people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2022 Thank you for the review, Celie! We can't wait for the accounting center to launch, either. We appreciate your partnership (and friendship) so much! BN Benten N. owner Leisure, Travel & Tourism ### "Choose Flybook! Their team is on your team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2022 Pros Super user-friendly. The on-boarding team is great and they provide ongoing support. Cons The learning curve, but after you understand it... it is super user friendly on both back and front end. Reasons for choosing The Flybook The team was great/great selling presentation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Judson W. Owner Sports ### "Built for places like zip lines. Guiding not so much. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 29, 2022 Overall I have been generally happy with Flybook. It helped me grow my business. I am on here searching for a new platform. Mostly due to the issues above. Pros Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat\*\*) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful. Cons Reports: usually not compatible with excel (date format always wrong) You can only see financial reports for when the activity occurs. Not when the booking money was taken. Not compatible with QuickBooksScheduling: Need to be able to schedule multiple guided days with days off Ie. Guests who book a 4-day guided tour, with a 1-day break = should still count as a 4-day booking unable to assign guides to multiple trips! For example if a we want to schedule two different guides and switch the tours, Flybook will not allow us to do so. Guide availability Need the calendar to be able to view when guides are available Email Changes/Refresh Time-consuming Have to get Flybook to do an entire refresh Questionnaire Getting people to complete their forms/guests get annoyed/don't want to Group bookings everyone can see each other's answers (privacy breach) Not being able to have direct links in the booking forms Want the form to be presented before payment is taken Repeat Guest/Guest with multiple bookings just complete 1 form and have the opportunity to edit if needed repeat guests, has to fill out a questionnaire for every new booking. Instead, it should be the 1 attached their custom profile so she can just edit/update Medical conditions - are not added to each guest profile (but also visible on list printouts for guides) Reasons for choosing The Flybook It was recommended to me by another guiding company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Laurie S. Chief Marketing Officer Leisure, Travel & Tourism ### "Flybook for Nordic Ski Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2022 Pros Our organization appreciates that The Flybook's customer service is excellent. Cons It is very important that an organization have a point person who can take on the task of learning the many ins and outs of the software and be able to setup and manage the software internally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2022 Thanks for the great review, Laurie. We love getting to work with you & your team & look forward to the continued partnership! PP paula p. owner Hospitality ### "Love the functionality of Flybook" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 Pros I love Flybook! It has change my life and business in so many great ways. I use to do all my reservatioons by had. Once I learned how to use Flybook ( It was a learning curve for sure) It freed up so much of my time using online booking. Cons It was heard to initially learn the software, but support was there for me the whole way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2022 Thanks for the review, Paula. We are thrilled to hear that implementing Flybook really changed your business & life overall for the better. We are grateful for your partnership & look forward to working with you for many more seasons to come! SS Sami S. Assistant Director of Operations Non-Profit Organization Management ### "Best Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 12, 2022 It is overwhelming to use at first, but I feel like I really understand the system now and it has helped make our registration process easier. Thank you, customer support! Pros The customer support is the best part of the software. For our business I schedule activities often and I like that I can create different terminal experiences for an individual that signs up alone and for a group of people that are signing up. I can set a lead client for groups to help me "stay on top" of registration. Cons Sometimes there are instances where you have to adjust a setting in two different places (like promotions). It is not as straight forward for fixing a problem, but that is what customer support is for. They have helped me so much. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2022 Thanks for the review, Sami! We are happy to hear that you've grown confident with using the system & are pleased with our customer support. We look forward to continuing to work with you & your team! LW Lena W. Adventure Guide Recreational Facilities and Services ### "Flybook - versatile for a company offering tours and experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2022 Overall, flybook accomplishes a lot in one login! Pros Multiple ways to get the job done - so depending on one's work style, you can choose what makes the most sense to you. There are multiple calendar views and ways to edit tours on the spot - it can handle surprises. Cons The opposite side of the coin on the multiple ways to do something - some times people want it done in the way they do it. Have to ensure good communication within the team! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2022 Thanks for the kind review, Lena! We appreciate your feedback. If you need any assistance with training or communicating Flybook processes to your staff, don't hesitate to reach out to our Advisory Team for some resources! LB Lily B. Administrative Assistant Sports ### "Easy to Navigate " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 8, 2022 Pros I like this software because there's many different ways to navigate it. You can find different ways to get to the same place. Cons Putting new customers into the system could be confusing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2022 Thank you for your review, Lily. We're happy you have found the Flybook software helpful in your business. If you have any current struggles with adding or managing new customers, please reach out to our Advisory Team for some guidance! [View all Reviews](https://www.capterra.com/p/154169/The-Flybook/reviews/) Popular comparisons [Booqable vs The Flybook](https://www.capterra.com/compare/138689-154169/Booqable-vs-The-Flybook)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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