# TracxTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TracxTMS the right Logistics solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153868/TracxTMS/reviews --- TracxTMS 4.8 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TracxTMS Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris B. Operations Manager Used the software for: Less than 6 months ### "Excellent. Couldn't say more about the customer service and customizable options for this product. " January 17, 2018 5.0 Ease of transition to electronic billing and the comfort of knowing help is a click away. Pros How the product fits our business and is customizable. This transition from paper billing to fully automated billing was daunting at first, but with the help from Rebekah and the team has almost been seamless and an excellent experience. Cons Not much. It would be better if I could customize the columns without having to ask. Also, the templates aren't easily sorted to be able to rename them. Review Source SM Shawna M. HR, Safety and Fleet Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Highly Recommended" October 9, 2025 5.0 Worked with Tracx for a few years now and it has been a great experience! Looking forward to our upgraded program in the New Year. Pros Tracx is the best software program out there for Trucking. They were able to customize the program for our needs. Their customer support team is also amazing ! Highly recommend this program! Cons Every program has issues from time to time, nothing major from Tracx, outages could maybe be reported to customers. Alternatives considered [Axon Trucking Software](https://www.capterra.com/p/19930/Axon-Trucking-Software/) Reason for choosing TracxTMS Customization was huge for us. Local company to support Review Source MP Marshall P. Operations Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Hickman Transport Co., Inc. review" June 16, 2025 4.0 Pros The team was very helpful in integrated our team into TracxTMS. We liked the ease of access and ability to edit trips. Cons TraxTMS does not always track very well with Samsara. Sometimes the API key does not translate well, and interruptions occur. Review Source Response from Tracx Systems June 19, 2025 Thanks for the review and kind words about our team and trip tools! We're actively working on improvements to reduce interruptions and ensure smoother syncing. We appreciate your partnership. FP Frank P. VP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Partner with us in our journey" June 15, 2025 5.0 It has been a journey from the start. Neither one of us totally knew what the USPS would be coming up with, but Tracx has been flexible to come up with new solutions every time we have asked Pros With the USPS changing their minds all the time, I like that Tracx is willing to be flexible with features to help us run our business to comply with the ever changing USPS landscape. Cons Sometimes I think that they need just a little more help with the support and day to day business. But the people they have are amazing. Review Source Response from Tracx Systems June 19, 2025 Thank you for the kind words and for partnering with us through the twists and turns of USPS compliance. We truly appreciate your flexibility as well—and your feedback on support is noted. Our team is always striving to improve, and we’re glad to have you on the journey with us. BS Bogden S. Business Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use, great support and customizations that suit my exact needs for dispatch software" November 1, 2017 5.0 Pros Virtually no loading time which makes an efficient process for my dispatch team. Can easily handle a large fleet that is constantly growing. The support team is always one call away and they always listen which makes solving any issues a breeze. They have really taken the time to get to know my business, and have made it so the program revolves around my company and how we like things done. Many innovative features and consistently new and useful additions to the software. I would definitely recommend this to any company in the industry. It's a web based application so it can be accessed anywhere, even by the drivers on the road. The fact that it covers the entire process is really unique, all possible integrations make sure that all of my dispatching and accounting bases are covered, and for the most part the entire dispatch process can be handled in one program. Cons Getting used to any new software is always a learning curve but with the help of the support at Tracx we have been able to benefit immensely from this upgrade. Review Source SG Steve G. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "This software has saved SO much time and man hours" April 8, 2019 5.0 The entire process was very communication positive, we had very specific needs and each step was addressed and programmed exactly as we wanted it. Pros I love the fact that TracxTMS reps worked so closely with my team to make sure that the end result was exactly what we were looking for. Cons Learning curves can always be difficult in adopting new software but the Tracx team really stepped up when it came to training Review Source TS Trevor S. Tansport Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Software" May 2, 2019 5.0 Pros Customizations and customer support were great. Pricing was very reasonable. Cons Nothing, we are happy with our purchase. Review Source TS Trish S. Transportation Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best business decision we could have made" April 9, 2019 5.0 Pros The ease of use and complete customization Cons nothing, we were very happy with the entire process Review Source TJ Tameka J. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "We are a fledgling trucking co and have found the Tracxtms very easy to use and the support great!" May 23, 2018 5.0 Small to midsize logistic companies Pros The software is laid out simply and has a very gentle learning curve. It's user friendly design is easy to acclimate to and allows you to move around intuitively in no time. Cons I don't have a true dislike. My knock would be something that's already being addressed. It is currently a web based ONLY product and that makes some of the software's features cumbersome when on the road and using a tablet or smartphone BUT an app is on the way and due out sometime in June as per the company. Review Source RM Rita M. Administration Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "USER FRIENDLY" August 21, 2018 5.0 Our overall experience was great! Any concerns we had were addressed quickly and efficiently. Pros Easy to navigate, user friendly, great support!! Everyone at the company was very accomadating and knowledgeable. Integrated well with Quickbooks. Cons We have no complaints , any modifications we needed were dealt with. Review Source CM Carrie M. VP of Sales and Marketing Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "First time use " August 20, 2018 4.0 We are still in the building portion, but so far I like what I see. Pros The ability to customize it to our specific needs in our industry Cons We haven't used it long enough yet to find something that we aren't fond of. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.