# Fusion Operations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion Operations the right Inventory Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153796/Fusion-Operations/reviews --- Fusion Operations 4.7 (84) [View alternatives](https://www.capterra.com/p/153796/Fusion-Operations/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fusion Operations Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process.“ November 19, 2024 James P Quality ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process.“ December 17, 2024 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place.“ November 19, 2024 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “However, to be fair, those requirements are very specific to our business needs and might not apply to most users.“ November 19, 2024 LS Lester S Director of OperationsMaritime, 51 - 200 employeesUsed the software for: 1-2 years. “The low overhead and speed with which we could implement and begin capturing data about our production performance, stood out in my experience.“ October 30, 2024 NH Nick H Inventory Control ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system.“ November 22, 2024 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James P. Quality Manager Construction Used the software for: 2+ years ### "Fusion Ops" December 17, 2024 5.0 My overall experience with Fusion operations has been a very positive one, i cant describe enough how well the fusion team have helped us through the years! i have enjoyed working with \[sensitive content hidden\] and meeting with him on a fortnightly basis to discuss any issues, improvements and suggestions we have. Pros while working with Fusion operations i have found the following to be super easy to use and user friendly. The software is a nice and easy software to use all allows all the shop floor to easily log on, insert production, downtime etc. this has also allowed us to incorporate quality check sheets into the products to get full traceability of quality checks all contained on the production order. Cons I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process. Review Source Response from Autodesk December 19, 2024 Thank you James for providing feedback on Fusion Operations, we are happy to see it is matching your expectations and helping you with your everyday tasks. Regarding the communication of updates, we have been reinforcing our internal processes to ensure that any changes which may have an impact are communicated in advance, either by our Support team or through your dedicated Customer Success Manager. We have also recently rolled out a "Release Notes" page, where all changes, new features and improvements to our product are listed and explained. We hope these actions help improve communication in the future. JW Josh W. Plant Manager Automotive Used the software for: 1-2 years ### "Honest Feedback" November 1, 2024 4.0 My customer service rep ( \[sensitive content hidden\]) is top notch. he listens to everything that I need and tries to get me where I need to be. At times though we cannot get what we need just because the engineering department is not looking to make those specific changes even though the request \[sensitive content hidden\] is making would benefit all of Fusions customers. Pros Inventory utilization is easy to use when entering, but this process can still be improved. it is very easy to enter inventory on the wrong press. The system should be able to scan the product number on the label as a verification to make sure inventory is put in correct product code. This needs to be dummy proof to make it give me 100% confidence in what is scanned into system. Cons labels. you have to make production orders just to print labels even when product is in inventory. this makes to where I have to go in and manually remove the production orders so production does not try to either make the product or use the wrong production order when a new order is created. Also, Fusion is advertised as a manufacturing software, however on all the work instruction demos it has examples of all bakery's making cakes. I would recommend changing to manufacturing so people can see how the system would best suit their needs. Reason for choosing Fusion Operations pricing was much better than what it is now. Once it was purchased by autocad the price went up 50%. If the price was this when we looked at the system we probably would not have purchased it due to the cost. Now we have too much invested to move to another product. Review Source Response from Autodesk November 21, 2024 Thank you for your honest feedback. We are pleased to hear that our Customer Service team is meeting your expectations. While all customer feedback is collected, reviewed, and taken into consideration as we grow the capabilities of Fusion Operations, we prioritize the improvements that bring the most benefit to our customers overall. We value your continued input as it helps us to grow and build the best solutions to meet your business needs. Regarding your suggestion on moving inventory with the use of a label, this is indeed possible with Fusion Operations. Your Customer Success Manager will discuss this further with you in your next meeting. In our Help Center, we often use simple examples to illustrate the logic being used in Fusion Operations, so that our customers can adapt it to a diverse range of industries with varying production environments. However, you make a great point - we will review your feedback with our team and consider changing our approach in the future. Thanks VR Verified Reviewer Industrial and Production Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "User review" November 12, 2018 4.0 save time with reports understanding of production problems in time knowledge of real productivity in time Pros User friendly good adaptation to different industrial realities Cons Accumulation of unnecessary information. It is hard work to have to turn of the productions and them close them. Review Source Response from Autodesk May 23, 2019 Hello! Thank you for your review! We are very glad that you are experiencing such great benefits! :) NH Nick H. Inventory Control Manager Building Materials Used the software for: 2+ years ### "Unmatched in their dedication to their customer's success" November 22, 2024 5.0 Overall, my 3.5 yrs experience with Fusion Operations has been great and I am glad I made the choice when I did. Their customer success team is dedicated to solving your unique needs. Pros I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system. I also really appreciate how easy it is to import and export from excel. The inclusion of production floor worker input is very nice to see in a product at this price point. Cons The only thing needed to perfect this product is either a direct addition of full accounting features (it already has great costing and valuation features) or a sister accounting software that was built around perfect integration with the production/inventory side. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Fusion Operations It has production floor worker input. Easier to use. Better Customer Success support...and I mean MUCH better. Review Source ET Eric T. Co-Founder Oil & Energy Used the software for: 1-2 years ### "Great product" February 21, 2025 5.0 The product is really good the customer service is outstanding! Pros It is easy to use. The customer service is great. Anytime we have a question or need the software to do something else, they are great to work with. Cons There are still some things that would be nice to be able to drill down on more. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Fusion Operations Our group decided Fusion had the most features of what we needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed more features. Fusion had the features we needed Review Source MS Matt S. Founder Machinery Used the software for: Less than 6 months ### "Fusion Ops is a Game Changer!" February 11, 2025 5.0 SUPER HAPPY! Sales and support staff are amazing and eager to assist. Never have I seen a software system with such quick and responsive support. Pros Super fast implementation! Ease of use. Easily customizable. Cons Coming from a more in depth system we don't have the "depth" of system but the trade off is a much less cumbersome day to day experience. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Fusion Operations We use Autodesk Fusion (CAD/CAM) already and decided to try Fusion Ops based on our satisfaction with AF. Switched from [M1 ERP](https://www.capterra.com/p/228330/M1/)[JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Cost and poor customer service on the part of ECI. Review Source LS Lester S. Director of Operations Maritime Used the software for: 1-2 years ### "Fusion for our Future " October 30, 2024 5.0 I think the product is great and the support/service that comes with it is even greater. Pros The low overhead and speed with which we could implement and begin capturing data about our production performance, stood out in my experience. The customer success manager we worked with, and that model for support is amazing for us. The live chat support was also amazing. Cons There are some features that did not quite align with the needs of our production operations, and we had to do some work arounds. There are still some small limitations in flexibility which we would like improved. Alternatives considered [VisualFactory](https://www.capterra.com/p/181333/VisualFactory/)[FactoryLogix](https://www.capterra.com/p/9586/Aegis-FactoryLogix-MES/) Reason for choosing Fusion Operations Trial and Support manager made it seem like this was easy to try and low initial investment with high upside. Review Source VR Verified Reviewer Manufacturing Engineer Furniture Used the software for: 1-2 years ### "ProdSmart" October 23, 2020 5.0 My overall experience has definitely been really good. The support provided not just by customer service but also the developers and the \[SENSITIVE CONTENT HIDDEN\]. Having the opportunity to have the \[SENSITIVE CONTENT HIDDEN\] fly out and met with our team to help understand our current process and the best way to implement the Prodsmart software was very helpful. The use of the software has added value to our floor and made a lot of our workflows easier and more efficient. Pros Definitely the ease of use of the system and its ability to really customize the software to work with our manufacturing and production workflow. Cons Upon initial setup, there were few bugs and issues we had faced with the software, which slowed down production or caused the production team to lose a little faith in the software. This is something that is expected with a new software. Thankfully the issues were fixed in a timely manner and we haven’t faced any bugs/issues for a while now. Alternatives considered [RFgen](https://www.capterra.com/p/127445/RFgen/) Reason for choosing Fusion Operations We choose Prodsmart for the fabrication and production tracking, while using RFGen only for warehouse management. The reason for this is the ease of customization with Prodsmart. For RFGen the cost of development to implement to our production side was too high. Review Source CB Craig B. Production Analyst Mechanical or Industrial Engineering Used the software for: 2+ years ### "Fusion Operations" December 19, 2024 5.0 Overall I am extremely happy with Fusion. My only gripe would be the Autodesk roadmap does not give us as much freedom as when it was Prodsmart with updating our improvements that we have tried to update. Pros My experience with Fusion both in the back office and shop floor users is very easy to use, operators can move between all screens within Fusion with no fuss. Big displays especially when welding operators are using tablets to use Fusion Cons From the back office the reporting side is probably my least favourite, I am always deleting unwanted words/figures that are not needed for excel exporting. Review Source LA Luis A. Process Manager Machinery Used the software for: 1-2 years ### "Fusion Operations" November 19, 2024 5.0 Overall a good experience, it’s the combination of simplicity, efficiency, and the ability to make data-driven decisions quickly that stands out to me. It’s not just software—it feels like a comprehensive operations partner. Pros What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process. The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place. Cons While the platform is feature-rich, some advanced analytics or integrations with niche third-party tools might not be as seamless or readily available. However, to be fair, those requirements are very specific to our business needs and might not apply to most users. Review Source SM Steven M. Vice President Tobacco Used the software for: 1-2 years ### "Tangiers Ltd review" October 25, 2024 5.0 Over all we’ve had a great experience with fusion operations. We are in an industry that requires tracking of highly regulated goods and this has helped tremendously. Pros The support structure. At any point you can get into contact with a support member via email or chat. Cons At times the front end of the software can be a little overwhelming. Review Source Response from Autodesk November 6, 2024 Thank you Steve, for your great feedback. We’re happy to learn that you value Fusion Operations and we will keep doing our best to support you and your business. VR Verified Reviewer Principal Accounting Used the software for: 6-12 months ### "Prodsmart Review" February 18, 2021 5.0 The Team at Prodsmart is better than any other software team I have worked with in my career. The team not only knows their software but also manufacturing process and how it integrates with the rest of the organization. They understand that each company has its own nuances, and they are accommodating. The software is easy to understand for the shop floor to the back office and management. Each person interacting with Prodsmart using the tablet can see what they need and no extras, clicks are at a minimum and the screens are clear and intuitive. Prodsmart is an effective solution to automate and integrate the shop floor, warehouse, inventory, and accounting. Pros Working with the team, fast solution to issues, good communication, Prodsmart development comprehensive understanding of manufacturing process, its connection to the back office (accounting) and overall ability to have an open mind to individual companies' ways of doing things Cons 500 errors, having to go to multiple places to track a transaction - I usually have 6-8 open Prodsmart tabs at a time. 😚 Review Source José G. Systems Analist Automotive Used the software for: 1-2 years ### "ProdSmart at Sonafi" November 12, 2018 5.0 Being myself an IT Manager, IoT was always a must to have in my company. ProdSmart appears in the right moment at the right time. Young and Ambicious Team, with knowledge to lift up any kind of company willing to invest in the so called Industry 4.0. Pros ery easy to use , user friendly access, full integration with our ERP as also the provided API's, in order to get realtime data. The webchat is also a key value, support anytime, anywhere. Cons Until the moment, nothing to point as cons. Keep up the great job! Review Source Response from Autodesk May 23, 2019 Hello Jose, thank you for your review! We are glad to be Sonafi's partner in this Industry 4.0. Journey! :) Davide Silva M. Production Manager Machinery Used the software for: 1-2 years ### "Prodsmart Improves Operational Knowledge" December 26, 2018 4.0 We are very happy to work with Prodsmart. We already updated our subscription. Pros Its ability to adapt to each client Manufacturing Process allows access to data adapted to every Niche Production that standard Softwares do not allow. A very dedicated and motivated support team also comes with the package! Cons Because it is always a work in progress we expect a more user friendly front panel. Review Source Response from Autodesk January 11, 2019 Hello Davide, thank you for your review! The usability of our solution is one of our main concerns and we are always trying to improve it! Luís M. Manager Textiles Used the software for: 2+ years ### "Prodsmart review" February 25, 2021 5.0 Since approximately 1 year, the experience with the software has been great. The Prodsmart team is always ready and willing to solve the challenges that appear as the system on the shop floor is implemented. Pros The customer service has been great, specially after the beginning of 2020. Cons Nothing in particular to mention as of now. Review Source Kevin B. Senior Prefab Process Engineer Construction Used the software for: 6-12 months ### "Prodsmart - For Prefabricated Electrical Construction" September 14, 2020 5.0 The software has been good mostly bug free. We are able to get the reports/exports/imports that we need working. I’m happy with that. Also the weekly meetings are a great way to keep us improving. The customer success team has been a huge help getting us set up and providing multiple options to meet our goals. Thank you! Pros Most of it is very intuitive and easy to use. The pages load fast and are kept as simple as possible. Cons Sometimes it is tricky to get it to match our business but I realize we have a pretty unique scenario. Reason for choosing Fusion Operations Ease of startup, features, availability, API integration, CSV Loading of data. Review Source Scott A. Vice President Architecture & Planning Used the software for: Less than 6 months ### "Prodsmart is very versatile" February 18, 2021 5.0 It’s been great. \[SENSITIVE CONTENT HIDDEN\] was a great help during the trial and gave us enough understanding of the system to believe it could work, and \[SENSITIVE CONTENT HIDDEN\] has done an excellent job of understanding our process and finding a way to fit it within the system. \[SENSITIVE CONTENT HIDDEN\] has worked very well with our team here, and I’m happy that we have him as a resource to help us make this software a success. Pros Versatility – there are many ways the information can be organized to make it fit our process, so I don’t need to change much about our process to conform to the system Cons It was relatively easy to learn the nuances of products, BOM, operations, but I still don’t have a understanding of the data relationships between production orders, sales orders, shippings, lot numbers, and material staging. A high-level data relationship map showing the whole system would help. Review Source JF Jonathon F. Programmer Automotive Used the software for: 6-12 months ### "Prodsmart Review" April 29, 2021 5.0 A very progressive and forward thinking company that (unlike many ERP software companies “our way is always right” approach) actually welcomes feedback from their customers and honestly looks to make improvements and changes based on that feedback. Pros The outstanding customer support as well as the adaptability, and the willingness to sometimes modify certain components of the software according to the customer’s need. Cons Not a whole lot to hate about this software as so much is adapted to suit the customers needs. Stability issues here and there, but that is to be expected with almost any software. Review Source Cynthia V. Manager Furniture Used the software for: Less than 6 months ### "Manufacturing Blessing!" November 13, 2018 5.0 I am super happy with their business, from excellent live customer service to the inputting of data and exporting reports. This is exactly what our company needed to track goals, efficiency, productivity and raw material for forecasting. Pros Love that this software allows me to see live time, generates reports with ease at any given time, with the filters and information I need. It has been so helpful for our company, they now understand where everyone stands on the goal and the achievements. Cons I don't have anything that I dislike about the software, but am excited in the near future of new additions they come up with. Review Source Response from Autodesk May 23, 2019 Hello Cynthia, Thank you for such a nice review and for considering us a "Manufacturing Blessing" :) AG António G. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "Prodsmart is the great help in the productive organization" November 12, 2018 5.0 Overall our experience with Prodsmart is very positive, the solution was easily customized to our needs and accomplishes our main goals Pros Prodsmart allows us to track our production in real-time and that's very important for us. Having full insight of our production process also makes a huge difference Cons : Sometimes we have some difficulties interpreting our reports. Nevertheless the support team is always ready to help us. Review Source Response from Autodesk May 23, 2019 Hello Antonio, Thank you for such a nice review. We are very glad that your overall experience with Prodsmart has been very positive! LC Luke C. Inventory Manager Consumer Goods Used the software for: Less than 6 months ### "Review from Snapdragon Hemp" November 24, 2021 5.0 Our experience with Prodsmart has gone exceptionally well. Their staff has been quick to respond and help us during every stage of integration to this new software and all of it's features. They are more than willing to meet with us on a weekly basis to track our progression and help improve our experience; even the online customer support responds to us daily with smallest of questions. Pros The software is extremely user friendly and customer support is incredibly quick and understanding. They have all of the features we need for our company to excel, and are willing to create more that we need. Cons There really haven't been any serious issues with the software. Anytime we run into a problem they are willing to accommodate our needs. Review Source TR Telmo R. production manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### " Prodsmart is the easiest and most intuitive software I've ever worked with!" November 12, 2018 4.0 The system is very reliable and secure do customize to our needs and demands Pros It's possible to have access to production ratios in real-time It's easy to use, even for workers with little or no technological savviness It's possible to receive a notification about a deviation We can always check in real time the workers' status and machines' status Cons The planning features still can be improved Review Source Response from Autodesk May 23, 2019 Hello Telmo, Thank you for your review! Our planning feature has been under huge developments for the last couple of months :) DC Dan C. VP Finance Construction Used the software for: 1-2 years ### "Prodsmart Antamex" July 13, 2020 5.0 We are in the process of implementing but the biggest benefits are the automating of production tracking and the managing of engineering revisions on production. Pros Very flexible and easy to use and adapt to our business. Cons There is nothing that has impacted us so far. Review Source SJ Stephen J. Management Accountant Construction Used the software for: 6-12 months ### "Prodsmart Review" November 12, 2018 5.0 From first introduction all the way to been fully rolled out on the shop floor the experience has been very refreshing how adaptable Prodsmart were as we have moved the goal posts several times on this project but they have always replied with solutions to our questions. Pros How adaptable Prodsmart was to change in order to fit in our processes. Cons We struggled to get our API working through PowerBi although this was the first time Prodsmart had used this and have been very helpful. Review Source Response from Autodesk May 23, 2019 Hello Stephen, thank you for your review! We are very glad to know that IGMSS considers Prodsmart an helpful tool! SS Svetoslav S. Production Manager Printing Used the software for: 6-12 months ### "DARS' Prodsmart Review" November 7, 2018 4.0 We, @ our company are happy to be using it! Pros It is very suitable for a production company. Easy to use, very intuitive to set up. In details reporting. Cons It is not actually a "con", but to fit our needs, we had to find a way around to accommodate the software, with their support helping us. Review Source Response from Autodesk November 16, 2018 Hello! Thank you for your review and words. We are glad to know that everyone at DARS is happy to be working with Prodsmart! Similar Products Featured