# ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipMonk the right Order Fulfillment solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153768/ShipMonk/reviews --- ShipMonk 4.1 (139) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipMonk Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jackie S Self-EmployedRetail, Self-employedUsed the software for: 6-12 months. “What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure.“ August 5, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. “ April 26, 2024 AR Andrea R Co-FounderApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers.“ June 28, 2023 MT Michelle T Co-OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!“ April 23, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often.“ February 9, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “They were unable to fix basic problems, or take care simple issues in a timely manner. “ April 26, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world.“ February 9, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Worse, they charged us for an additional month of their minimum picking fee. “ April 26, 2024 ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mikel P. Founder, CEO. Apparel & Fashion Used the software for: 1-2 years ### "Affordable but high quality fulfillment service" January 16, 2019 4.0 All in all, very satisfied with their service and the timely delivery of the orders to my customers. Pros We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. Cons Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). Review Source DS David S. Director of Operations Consumer Goods Used the software for: 2+ years ### "2+ Years and Going Strong" February 10, 2020 5.0 They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. Pros Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. Cons I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. Alternatives considered [Shipwire](https://www.capterra.com/p/105628/Shipwire/) Reason for choosing ShipMonk Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology). Switched from [ShipBob](https://www.capterra.com/p/166529/ShipBob/) I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.). Review Source AG Amitavo G. Owner Retail Used the software for: 6-12 months ### "Decent warehouse staff, disastrous customer support. Say away." April 26, 2024 3.0 While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. Pros They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. Cons The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. Reason for choosing ShipMonk Mostly we wanted something that was separate from Amazon. This was probably a mistake. Review Source Response from ShipMonk August 6, 2024 Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. AC Alexander C. Owner Consumer Electronics Used the software for: 1-2 years ### "Love working with Shipomonk" June 7, 2021 5.0 Great Pros Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. Cons Occasional fulfilment errors, not being able to view case log Switched from [ShipBob](https://www.capterra.com/p/166529/ShipBob/) ShipBob had a glossy facade for sure but just fell apart operationally. I just couldn't keep up. Review Source MR Michael R. Senior Operations Coordinator Food & Beverages Used the software for: Less than 6 months ### "ShipMonk Review" July 26, 2019 5.0 We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can. Pros Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. Cons I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. Review Source HW Hans W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Way too Expensive and terrible customer support" April 22, 2022 1.0 Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies Pros Absolutely nothing. Don't go with them because it can seriously destroy your business Cons Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipMonk Seemed like nicely people but similar price. Then there were all these hidden fees Review Source Response from ShipMonk July 7, 2022 Hi Hans, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Yuli A. CEO Retail Used the software for: 6-12 months ### "BAD COMPANY" October 21, 2019 1.0 Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently. Pros \- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way. Cons \- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products. Review Source Response from ShipMonk June 1, 2021 Yuli, we hear you and we sincerely apologize if your experience was less than perfect. Please know that we would to make this right and would love to be in contact with you directly. Please reach out to support@shipmonk.com for further contact. Thank you for taking the time to reach out, and we hope to hear from you soon. Jack A. Co-CEO Consumer Goods Used the software for: 1-2 years ### "Jambys - They have been great to us" July 6, 2022 5.0 Great experience Pros Great UX/UI. The team is great and it updates really quickly. Cons We haven't had much issues. They allow us to import alot instead of manually doing it. Review Source Response from ShipMonk March 26, 2024 Dear Jack,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that our team has been attentive to you, and that you are satisfied with the UX/UI. Please let us know if there is ever anything more we can do to set up Jambys for success, and thank you for being a valued ShipMonk client.  Brooke S. Webmaster Wholesale Used the software for: 6-12 months ### "Ship Monk put Amazon to Shame when it comes to fulfillment." June 9, 2018 4.0 Pros ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service. Cons They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money. Review Source Brad B. President Used the software for: Less than 6 months ### "Every company claims to have great customer service, Shipmonk proves it every day." October 31, 2017 5.0 Using Shipmonk has streamlined our shipping and give me more time to work on development. The process is automated for both my web store and Amazon. No longer do I have to send hours getting packages ready to go out the door. The little bit I spend in fees is well below the amount of time I was wasting trying to do it myself. It's well thought out software that focuses on user experience. You're not digging through endless menus to find what you are looking for. Pros Interface is extremely easy to understand, and it has great integration into several platforms. I know if I need to look something up for a customer the information I'm giving them is accurate and up to date. Cons Review Source CG Chelsea G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happiness Engineer is a INCREDIBLE BUSINESS PARTNER" April 16, 2024 5.0 Pros I want to take a moment to express my gratitude for the exceptional service provided by \[sensitive content hidden\] at Shipmonk's Fulfillment warehouse. Every time I ship my products, \[sensitive content hidden\] goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets\[sensitive content hidden\] apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have \[sensitive content hidden\] as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. Cons Happiness Engineer is KEY! I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from. Currently they have to be the same. If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT) I am not able to just have this run in the warehouse where this is in stock. But this is VERY MINOR compared to my satisfaction with Shipmonk. Review Source Response from ShipMonk June 13, 2024 Dear Chelsea, Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts/free gifts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need. JC Jim C. Corporate Fulfillment & Logistics Manager Consumer Goods Used the software for: 2+ years ### "\[sensitive content hidden\] Truly Care" October 13, 2023 4.0 Pros Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, \[sensitive content hidden\] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. \[sensitive content hidden\] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; \[sensitive content hidden\] - you were all amazing as well!) Cons ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on. Review Source Response from ShipMonk March 26, 2024 Dear Jim,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our team. We appreciate the feedback, and we hear you regarding B2B fulfillment services. As you note, we are in the process of leveling up those offerings, and we look forward to sharing that info with you soon. If you have any questions, you can always feel free to reach out to our team at: support@shipmonk.com  Please let us know if there is ever anything more we can do to set up BruMate for success, and thank you for being a valued ShipMonk client.  lA ludovic A. Founder Cosmetics Used the software for: 2+ years ### "Stay away" December 13, 2022 1.0 Pros Easy integration, but nothing else Good storage Cons Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.One thing they know it s to charge your credit card! Review Source Response from ShipMonk December 16, 2022 Dear Ludovic, We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and attention they deserve. We definitely don't view feedback like this as complaining; our job is to make your life easier with quality fulfillment. Rest assured that your comments here have been passed on to the proper support team members and someone will reach out soon. Thank you for your patience and for being a ShipMonk client; we will do everything in our power to try and resolve any outstanding issues. KM Katie M. Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Shipmonk put my small nonproft out of business" July 10, 2022 1.0 Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later. I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped. The current shippings rates I’ve been quoted are nearly triple what \[SENSITIVE CONTENT\] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk. The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand. Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience. Pros the only good part of the experience was the friendliness of the happiness engineer. He tried his hardest but the company is dishonest and has destroyed my business. Cons I'm copying and pasting the Shipmonk values from their website: Our Values We help companies STRESS LESS and GROW MORE We are TRANSPARENT We prioritize GROWTH We are SERVICE ORIENTED We champion NEW TECHNOLOGY We PROMOTE DIVERSITY We are MULTINATIONAL We are YOUR PARTNER THROUGH THICK AND THIN We GET SH\*T DONE As it is, the amount of time, and Stress I have spent over the last 3 months just to get a shipment of 110 boxes packed and prepared for shipping greatly outweighs the time I would have spent doing it myself. There was a lack of Transparency that this was going to be the case, my company is imploding, not Growing, I have not received the Services I signed up for, whatever New Technology you're using, it's not working, I don't care about the gender or color or Diversity of the people I'm working with, I care about the results, Shipmonk has been an absolute disaster for my business, not a Partner and Shit is Not Getting Done. \[SENSITIVE CONTENT\] was the salesperson I spoke to about signing up. I began speaking with her in February about having Shipmonk take over my Cratejoy-hosted subscription box. I was told this would not be a problem and was quoted shipping rates that were comparable to to the ones I was already having. I thought this was going to be great and that it would streamline the shipping of my 501 (c) (3) nonprofit subscription box. All of my products arrived at Shipmonk in Pennsylvania at least 10 days before the shipment was supposed to go out: June 1st. Review Source Response from ShipMonk July 12, 2022 Hi Katie, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. AV Andre V. Head of Design and Operations Consumer Goods Used the software for: 2+ years ### "Has gone badly in the past 8 months" November 30, 2022 2.0 After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them. Pros it worked well but now is not working anymore Cons Right now we are just disapointed as all is going down the drain Review Source RM Raul M. Marketing Operations Associate Consumer Goods Used the software for: 1-2 years ### "Quality in Operations" June 25, 2021 5.0 The experience with Shipmonk and our account manager Joraina allow us to provide great customer service. I am very happy working with you guys. Pros It is very easy to use overall. It is very easy to use overall. It is very easy to use overall. Cons The tracking numbers could be added to the order faster and have easy access to tickets or claims opened Review Source JP Jessica P. Customer Service Manager Cosmetics Used the software for: 1-2 years ### "Quality of shipments is not the best all of the time for our products" November 9, 2022 5.0 Pros I like how quickly they ship out our orders and how much insight is in their platform. Cons I do not like the quality of some of the packages. We have received feedback from customer complaining about the packaging being damaged. Review Source Response from ShipMonk November 14, 2022 Hello Jessica, Thank you for taking the time to offer feedback about your experience as a client with ShipMonk. We're privileged to have your business and look forward to assisting the continued growth of your brand. We will forward over your feedback to our support team to see where we might be able to improve on your concerns surrounding packaging and follow up soon. Thank you! FP Frankie P. Logistics Apparel & Fashion Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] is great!" July 7, 2022 5.0 Pros \[SENSITIVE CONTENT\] is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. Cons Receivings are sometimes difficult to keep track of. Review Source Response from ShipMonk March 26, 2024 Dear Frankie,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. We see you have had some difficulty tracking receivings in the past. Please feel free to reach out to our team at support@shipmonk.com if you'd like to discuss that in more detail. And be sure to let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  BL Brian L. Founder / CEO Food & Beverages Used the software for: Less than 6 months ### "Fantastic Onboarding Support" October 4, 2022 5.0 Pros Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. \[SENSITIVE CONTENT\] from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. \[SENSITIVE CONTENT\] personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to \[SENSITIVE CONTENT\] and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team! Cons Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). Review Source SP Sean P. Director Apparel & Fashion Used the software for: 1-2 years ### "The worst company I have interreacted with in 20+ years" June 24, 2022 1.0 Shipmonk are very good at selling their services and giving you false confidence in their abilities and execution. Nothing promised to us transpired. We launched our store without our fulfilment ready despite several reassurances that it would be ready. Three days in and three days after we were told our inventory would 100% be ready they hadn't even started the unpacking the boxes. We cancelled on the spot and arranged another 3PL company. This was March 2021. We're still negotiating to have some of our goods returned. We have already paid them $250 for zero service and they now want more despite having done nothing for us. 15 months now of trying to negotiate the return of a few dresses and trousers. They would offer a price and then rescind the offer only to increase it. Just this week they have asked for over $4000 for the storage of a few items of clothes that we've been trying to have returned to us for over a year. Not only this, but they have an account closing contract with a clause that prevents negative reviews of their business. This says all you need to know about them as a firm. Excellent at sales, clueless about anything else. Pros Stopped using software after the first couple of days Reason for choosing ShipMonk Great telephone manner Review Source Response from ShipMonk July 7, 2022 Hi Sean, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. GH Grant H. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shipmonk 3PL for health & wellness startups" June 8, 2021 5.0 The technology/software is top notch. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10. Pros I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. Cons I have yet to find any features in the software that I would improve on. Review Source RW Remy W. Owner Consumer Goods Used the software for: 6-12 months ### "Big Risk for Small Businesses - Steer Clear of Shipmonk! " May 1, 2019 1.0 Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career. I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement. If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with! Pros After using the program a few times, I found the application fairly intuitive. Cons If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business! Review Source Response from ShipMonk June 1, 2021 Remy, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@shipmonk.com for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon. ND Nataly D. Back Office Specialist Food & Beverages Used the software for: Less than 6 months ### "Overall okay. Some projects need to be done faster." May 23, 2023 3.0 Pros The app is very easy and intuitive to use and it has many options and features! Cons The app is very easy to use as mentioned above. The thing that needs to be improved is communication with the warehouses - they don't always follow the instructions. Also, special projects have too long deadlines. Review Source SL Shazi L. Senior Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent software!" July 7, 2021 5.0 In general, we love working with the Shipmonk software and the support team! Pros Very easy to use, super intuitive UI, great color use and layout, especially appreciate the at-risk feature for tracking packages that haven't moved in a while. Awesome support from the team as well! They are open to emails, calls, and are very thorough in their communication. Cons Ship mapping is a little convoluted and makes it feel as if the shipping methods available cannot always be fine-tuned to your company's preference. Review Source AT Augusto T. CFO Apparel & Fashion Used the software for: 2+ years ### "Thanks \[SENSITIVE CONTENT\]" July 15, 2022 4.0 Pros \[SENSITIVE CONTENT\] has really helped in order to navigate Shipmonk since he took care of our Customer Service. Cons Shipmonk might be getting too big too fast, thanks to \[SENSITIVE CONTENT\] we are being able to cope with change. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Order Management](https://www.capterra.com/order-management-software/)