--- title: "ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipMonk the right Order Fulfillment solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153768/ShipMonk/reviews/" page_type: "reviews" language: "en" --- ShipMonk 4 (140) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of ShipMonk Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jackie S Self-EmployedRetail, Self-employedUsed the software for: 6-12 months. “What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure.“ August 5, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. “ April 26, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often.“ February 9, 2025 MT Michelle T Co-OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!“ April 23, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world.“ February 9, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “They were unable to fix basic problems, or take care simple issues in a timely manner. “ April 26, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “They have saved my business money and time, and have streamlined our shipping.“ February 9, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Worse, they charged us for an additional month of their minimum picking fee. “ April 26, 2024 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mikel P. Founder, CEO. Apparel & Fashion Used the software for: 1-2 years ### "Affordable but high quality fulfillment service" January 16, 2019 4.0 All in all, very satisfied with their service and the timely delivery of the orders to my customers. Pros We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. Cons Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). Review Source MR Michael R. Senior Operations Coordinator Food & Beverages Used the software for: Less than 6 months ### "ShipMonk Review" July 26, 2019 5.0 We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can. Pros Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. Cons I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. Review Source LD Luke D. CEO Cosmetics Used the software for: 2+ years ### "Shipmonk is a sick dying company that does not care about you" September 12, 2024 1.0 The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org. My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are. Pros The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good. Cons They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks. Review Source Jack A. Co-CEO Consumer Goods Used the software for: 1-2 years ### "Jambys - They have been great to us" July 6, 2022 5.0 Great experience Pros Great UX/UI. The team is great and it updates really quickly. Cons We haven't had much issues. They allow us to import alot instead of manually doing it. Review Source Response from ShipMonk March 26, 2024 Dear Jack,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that our team has been attentive to you, and that you are satisfied with the UX/UI. Please let us know if there is ever anything more we can do to set up Jambys for success, and thank you for being a valued ShipMonk client.  Brooke S. Webmaster Wholesale Used the software for: 6-12 months ### "Ship Monk put Amazon to Shame when it comes to fulfillment." June 9, 2018 4.0 Pros ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service. Cons They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money. Review Source Yuli A. CEO Retail Used the software for: 6-12 months ### "BAD COMPANY" October 21, 2019 1.0 Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently. Pros \- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way. Cons \- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products. Review Source Response from ShipMonk June 1, 2021 Yuli, we hear you and we sincerely apologize if your experience was less than perfect. Please know that we would to make this right and would love to be in contact with you directly. Please reach out to support@shipmonk.com for further contact. Thank you for taking the time to reach out, and we hope to hear from you soon. Brad B. President Used the software for: Less than 6 months ### "Every company claims to have great customer service, Shipmonk proves it every day." October 31, 2017 5.0 Using Shipmonk has streamlined our shipping and give me more time to work on development. The process is automated for both my web store and Amazon. No longer do I have to send hours getting packages ready to go out the door. The little bit I spend in fees is well below the amount of time I was wasting trying to do it myself. It's well thought out software that focuses on user experience. You're not digging through endless menus to find what you are looking for. Pros Interface is extremely easy to understand, and it has great integration into several platforms. I know if I need to look something up for a customer the information I'm giving them is accurate and up to date. Cons Review Source Trilok H. CEO Used the software for: 6-12 months ### "Excellent" July 26, 2018 5.0 Pros It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them. Cons None as far as I can tell. Review Source Maja S. Ecommerce Specialist Used the software for: Less than 6 months ### "Smooth run, easy navigation and home page, all information available on one page." November 3, 2017 5.0 Pros easy to create RMA, clone order, find inventory. Support staff is easy to reach and prompt with their responses Cons Sometimes takes too long to load the orders list. And sometimes I can't search returns by customer name or RMA Review Source James B. Chief Executive Officer Broadcast Media Used the software for: 6-12 months ### "Shipmonk" January 23, 2019 5.0 Pros Their software is easy to use and figure out. Cons Had some glitches. Kicked me out when trying to implement an order. Review Source kR kyle R. founder Food & Beverages Used the software for: Less than 6 months ### "thanks shipmonk, had fun" February 5, 2025 4.0 ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service, i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer. i will most likely stop using shipmonk in the next few weeks. Pros I found it rather easy to use, the help is always there should you need it. Cons if i needed help it was easy to get and everyone ive ever spoken with was really pleasant and helpful. :) Review Source RA Roberto A. Managing Director Retail Used the software for: 2+ years ### "Stay away from them... just fancy marketing and no quality!" November 24, 2022 1.0 Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their \[SENSITIVE CONTENT\], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them! Pros The interface looks nice but lacks in good reporting to keep track of stock movements. Cons I'd have given 0 star if it was possible. This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.Everything that you ask the standard answer is... we need to charge for a special project.Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs. We were sending pallets (single SKU) and they were unpalletizing the goods when not needed and placing them in X-Large bins that cost much more (the pallet cost when we joined was $25 that is quite reasonable for LA) but if they decide to spread your stock as they want it just brings an increase of storage costs and consequentially minimum charges. Reason for choosing ShipMonk On the paper it looked good and when we started it was okay, but in the last 18-24 months quality of service has gone in the rubbish... and their support reps are terrible. Review Source Response from ShipMonk December 1, 2022 Dear Roberto, We are sorry you have had difficulty with your 3PL experience. Your feedback has been brought to our attention and one of our Client Success team representatives will contact you as soon as possible to discuss your account and try to resolve any issues. Thank you for your patience. DL David L. President Consumer Goods Used the software for: Less than 6 months ### "2 Thumbs Up for Shipmonk" July 25, 2023 5.0 I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up! Pros Really helped our efficiency and allows us to focus on selling/marketing more! Cons Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far Review Source Response from ShipMonk March 25, 2024 Dear David,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  JD Jason D. Founder Sporting Goods Used the software for: 6-12 months ### "A year long disaster" November 28, 2021 1.0 Using shipmonk is my biggest regret of of 2021. Their warehouse is inefficient and incompetent. For a company that specializes in shipments they have misquoted me several times on shipments costing me more and more money. I have written them off as a learning experience, a very expensive one. Pros I did like their dashboard, though it was not customizable. They were able to actually fulfill orders, this is about the only positive thing I can say about my experience with Shipmonk. Cons I was mislead when I began with them, as I was told customers would have live shipping rates. Their inventory management is horrendous and my inventory was stored in far too many locations instead of being consolidated. I chose them as they had a program for shipping overseas but they did not mention this was an add on from another company that cost me more time and money to set up. They have not been able to put my product in correct packaging for any period of time. Reason for choosing ShipMonk For the features and cost, neither of which were any good. Review Source Response from ShipMonk July 7, 2022 Hi Jason, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. JD Jacob D. Co-Founder Consumer Goods Used the software for: 1-2 years ### "Stay away from Shipmonk! The company is a FRAUD" January 18, 2023 1.0 Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word. Pros Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company Cons Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face Review Source Response from ShipMonk January 23, 2023 Dear Jacob, We genuinely want to apologize for the stress you have experienced. This type of frustration is not up to par with the level of service we are committed to offering our clients at ShipMonk. Our Client Success team is working on all the above-mentioned issues you've dealt with and will be reaching out soon to do whatever we can to make things right. Thank you for your feedback and your patience. AE Arash E. Owner Sporting Goods Used the software for: 6-12 months ### "Horrible Company! Stay far away unless you want to ruin your business!" April 19, 2022 1.0 Pros Nothing about this software or company is good. Cons Stay far away!! One of the worst companies I’ve ever worked with. One problem after another. They messed up my pricing for weeks and had to go back and issue me credits, they lost my inventory twice, they are slow to fulfill, their prices are not good at all, they shipped my customers the wrong product three times now and I’ve only been with them a short while, and now they are charging me $10 for pick and pack fees because of some BS about my product being treated as wholesale. My product weight 2 pounds and is already boxed and ready to go. They literally have to slap a label on it and ship it. So I’m paying $20 to ship with slow economy shipping! I can ship from my house using Shopify for $8 and priority shipping’ I’ll be sharing this info with all my Facebook e-commerce groups as a warning. I Should have listened to the bad reviews. Review Source Response from ShipMonk July 7, 2022 Hi Arash, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon. LB Lauren B. CMO + Co-Founder Consumer Goods Used the software for: 1-2 years ### "The best DTC 3PL" June 12, 2021 5.0 We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business! Pros The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well. Cons Occasional glitches but customer service is quick to answer and help fix any errors. Review Source RF Rae F. Customer Service Manager Retail Used the software for: 6-12 months ### "ShipMonk is the wors" December 16, 2022 1.0 ShipMonk is NEVER reliable. Their 2day shipping takes 15days to get delivered. We get thousands of loses because of their incompetence. We lost baluable wholesale customers like Dick’s sporting goods because of their slow shipping. It was never a good experience. Their shipping costs ade rocket high, it’s unbelievable. We shipped most of our inventories to our engraving facility, and they treated it as a pullout and they don’t want to ship our order, and we still have 30k of inventory they are holding hostage. Bad experience and we will never recommend. Pros It can be easy to use but shipping is never reliable you have to choose the most expensive one to assure delivery. Cons Very slow. Review Source PL Peter L. CEO Cosmetics Used the software for: 2+ years ### "Essential to running a crowing D2C business" June 15, 2021 5.0 I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on. Pros Love the real-time reporting and routing of packaging. We came from a small 3PL where everything was manual, and we didn't realize how transparent and automated 3PL could be. Shipmonk works with smaller brands but is built for scale. Cons As with all 3PL suppliers, their go-to team members on the floor are transitional. This means there's always a ton of turnover with pickers and packers. But this is nitpicking because it's an issue with all companies big and small in this industry. Review Source NE Nick E. COO Retail Used the software for: 1-2 years ### "The Best 3PL for Rapidly Growing Brands" June 16, 2021 5.0 Great software platform backed by a great support team. They get packages out the door quickly (same or next business day 99%+ of the time). Pros Software is easy to use, easy to set up, and is backed up by a top-notch customer support team. The warehouse team scales easily with demand so we can meet extremely high daily orders during the busy season. Cons Nothing. Moreover, when there was a small feature we needed, the ShipMonk team was receptive to add it to their roadmap. Review Source DV Dave V. Vice President Environmental Services Used the software for: 6-12 months ### "Working with \[sensitive content hidden\]at ShipMonk" May 8, 2024 4.0 Pros Working with\[sensitive content hidden\]at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations. Cons None that I can think of at the moment... Review Source Response from ShipMonk May 13, 2024 Dear Dave,   Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success. GH Grant H. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shipmonk 3PL for health & wellness startups" June 8, 2021 5.0 The technology/software is top notch. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10. Pros I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. Cons I have yet to find any features in the software that I would improve on. Review Source ED Eu D. Inventory Manager Retail Used the software for: 1-2 years ### "Efficient 3PL" June 4, 2024 5.0 Pros On time shipments, inventory management, daily updates Cons it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive Review Source Response from ShipMonk June 10, 2024 Thank you for the review! We're so glad to hear that you are happy with your inventory management. Please let us know if you ever need any additional assistance. We've noted your feedback about the cartons and units, and will pass it on to the appropriate team members to see if something can be done. ND Nataly D. Back Office Specialist Food & Beverages Used the software for: Less than 6 months ### "Overall okay. Some projects need to be done faster." May 23, 2023 3.0 Pros The app is very easy and intuitive to use and it has many options and features! Cons The app is very easy to use as mentioned above. The thing that needs to be improved is communication with the warehouses - they don't always follow the instructions. Also, special projects have too long deadlines. Review Source SL Shazi L. Senior Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent software!" July 7, 2021 5.0 In general, we love working with the Shipmonk software and the support team! Pros Very easy to use, super intuitive UI, great color use and layout, especially appreciate the at-risk feature for tracking packages that haven't moved in a while. Awesome support from the team as well! They are open to emails, calls, and are very thorough in their communication. Cons Ship mapping is a little convoluted and makes it feel as if the shipping methods available cannot always be fine-tuned to your company's preference. 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