--- title: "ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipMonk the right Order Fulfillment solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153768/ShipMonk/reviews/" page_type: "reviews" language: "en" --- ShipMonk 4 (140) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ShipMonk Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jackie S Self-EmployedRetail, Self-employedUsed the software for: 6-12 months. “What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure.“ August 5, 2025 AG Amitavo G OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. “ April 26, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often.“ February 9, 2025 LD Luke D CEOCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “They are sloppy and do not take care in packing boxes.“ September 12, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world.“ February 9, 2025 MT Michelle T Co-OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!“ April 23, 2024 EB Emmanuel B OwnerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “They have saved my business money and time, and have streamlined our shipping.“ February 9, 2025 LD Luke D CEOCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “There are regular billing errors.“ September 12, 2024 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mikel P. Founder, CEO. Apparel & Fashion Used the software for: 1-2 years ### "Affordable but high quality fulfillment service" January 16, 2019 4.0 All in all, very satisfied with their service and the timely delivery of the orders to my customers. Pros We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. Cons Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). Review Source MR Michael R. Senior Operations Coordinator Food & Beverages Used the software for: Less than 6 months ### "ShipMonk Review" July 26, 2019 5.0 We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can. Pros Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. Cons I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. Review Source LD Luke D. CEO Cosmetics Used the software for: 2+ years ### "Shipmonk is a sick dying company that does not care about you" September 12, 2024 1.0 The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org. My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are. Pros The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good. Cons They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks. Review Source Jack A. Co-CEO Consumer Goods Used the software for: 1-2 years ### "Jambys - They have been great to us" July 6, 2022 5.0 Great experience Pros Great UX/UI. The team is great and it updates really quickly. Cons We haven't had much issues. They allow us to import alot instead of manually doing it. Review Source Response from ShipMonk March 26, 2024 Dear Jack,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that our team has been attentive to you, and that you are satisfied with the UX/UI. Please let us know if there is ever anything more we can do to set up Jambys for success, and thank you for being a valued ShipMonk client.  Brooke S. Webmaster Wholesale Used the software for: 6-12 months ### "Ship Monk put Amazon to Shame when it comes to fulfillment." June 9, 2018 4.0 Pros ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service. Cons They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money. Review Source HW Hans W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Way too Expensive and terrible customer support" April 22, 2022 1.0 Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies Pros Absolutely nothing. Don't go with them because it can seriously destroy your business Cons Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipMonk Seemed like nicely people but similar price. Then there were all these hidden fees Review Source Response from ShipMonk July 7, 2022 Hi Hans, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Yuli A. CEO Retail Used the software for: 6-12 months ### "BAD COMPANY" October 21, 2019 1.0 Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently. Pros \- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way. Cons \- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products. Review Source Response from ShipMonk June 1, 2021 Yuli, we hear you and we sincerely apologize if your experience was less than perfect. Please know that we would to make this right and would love to be in contact with you directly. Please reach out to support@shipmonk.com for further contact. Thank you for taking the time to reach out, and we hope to hear from you soon. Brad B. President Used the software for: Less than 6 months ### "Every company claims to have great customer service, Shipmonk proves it every day." October 31, 2017 5.0 Using Shipmonk has streamlined our shipping and give me more time to work on development. The process is automated for both my web store and Amazon. No longer do I have to send hours getting packages ready to go out the door. The little bit I spend in fees is well below the amount of time I was wasting trying to do it myself. It's well thought out software that focuses on user experience. You're not digging through endless menus to find what you are looking for. Pros Interface is extremely easy to understand, and it has great integration into several platforms. I know if I need to look something up for a customer the information I'm giving them is accurate and up to date. Cons Review Source Trilok H. CEO Used the software for: 6-12 months ### "Excellent" July 26, 2018 5.0 Pros It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them. Cons None as far as I can tell. Review Source Maja S. Ecommerce Specialist Used the software for: Less than 6 months ### "Smooth run, easy navigation and home page, all information available on one page." November 3, 2017 5.0 Pros easy to create RMA, clone order, find inventory. Support staff is easy to reach and prompt with their responses Cons Sometimes takes too long to load the orders list. And sometimes I can't search returns by customer name or RMA Review Source WM Will M. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "ShipMonk Happiness Engineers to the rescue!" October 2, 2024 5.0 While I was initially unconvinced that this was a good fit for us, once I discovered the powerful tool of the Happiness Engineers - I changed my tune! Pros The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with \[sensitive content hidden\] on which we have talked through issues - which is sometimes the only way to reach a solution. Cons I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, \[sensitive content hidden\] has been great in streamlining this for us... Review Source Response from ShipMonk October 22, 2024 Dear Will, We are so glad that your experience with the Happiness Engineers from our support team has been fantastic. We know there are many complex layers to an ecommerce business and it is our mission to make every aspect of your operation as easy and stress-free as possible. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a part of the ShipMonk fulfillment family. We look forward to watching you grow! AG Amitavo G. Owner Retail Used the software for: 6-12 months ### "Decent warehouse staff, disastrous customer support. Say away." April 26, 2024 3.0 While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. Pros They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. Cons The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. Reason for choosing ShipMonk Mostly we wanted something that was separate from Amazon. This was probably a mistake. Review Source Response from ShipMonk August 6, 2024 Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. AR Andrea R. Co-Founder Apparel & Fashion Used the software for: Less than 6 months ### "Our onboarding specialist" June 28, 2023 5.0 Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience. Pros Our onboarding rep, \[sensitive content hidden\], went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - \[sensitive content hidden\] made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, \[sensitive content hidden\]. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one Cons There was nothing to not like! The process was so easy it was fun. Review Source Response from ShipMonk March 25, 2024 Dear Andrea,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team, particularly during your oboarding process and launch. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  AC Ana C. Customer Service Textiles Used the software for: 2+ years ### "Shipmonk's review" August 3, 2023 5.0 Pros The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received. Cons Nothing I can say, all the experience have been exceptionally smooth and pleasant. Review Source Response from ShipMonk March 25, 2024 Dear Ana,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  TA T.C A. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!" June 8, 2021 5.0 Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect. Pros This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue. Cons That I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own. Review Source RY Richard Y. President Consumer Goods Used the software for: Less than 6 months ### "Made to feel you are their only client" December 27, 2023 5.0 Pros I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, \[sensitive content hidden\], was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account. Cons I really can't think of any "cons." Connecting an on-line store with a fulfillment house calls for a very precise set of integration rules that have to be met. If you have a warehouse the size of a football field, filled with thousands of products, you had better know precisely what each product is and precisely where it is. It was a real learning process for me to come to grips with this, but fortunately the folks at ShipMonk helped me understand this and put every bit of information in the right place and in the right order. Review Source Response from ShipMonk March 25, 2024 Dear Richard, Thank you for this review! We are so glad that your journey with ShipMonk and our Client Experience specialists has been phenomenal. We'll be sure to share this feedback with the team. Please let us know if there is ever anything else we can do to set up Relaxed Travelers for success, and thank you for being a valued ShipMonk client.  AR Adrian R. Supply Chain & Logistics Manager Food Production Used the software for: 6-12 months ### "Shipmonk Provides a Great Customer Experience" June 18, 2021 5.0 Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us. Pros Shipmonk is user friendly, well organized, and easy to navigate. The filters are great for locating specific orders or order types, and the search features are very helpful. I also like being able to review the month's activities at a glance on the dashboard page. Cons Being in the nutrition supplement and vitamin industry, I would like to see a feature added allowing for "batch" or "lot code" traceability. I would also like to see some updates to the CSV/XLSX reports for visibility on the quantity of each SKU shipped on an order, if it is a multi-SKU order with multiples of each SKU being shipped. I would also like to see "batches" or "lot codes" added to CSV/XLSX reports. Review Source KM Katya M. Inventory Coordinator Retail Used the software for: 6-12 months ### "Snow Teeth Whitening " July 7, 2022 5.0 Shipmonk has been a great tool to have, especially when looking at inventory levels. Pros We get great use out of the "stock out days" metric, it allows us to plan for future inventory shipments to that warehouse. Cons The template for the ASN label is awesome because it allows for the warehouse receiving to know what is the quantities in the shipper box, however it would be nice if Shipmonk had a more efficient way of inputting that information instead of having team members hand write or edit an ASN slip per shipper box. Another thing is that one is not able to filter out the sales per SKU and inventory value per warehouse. Review Source AV Angelo V. Operations Manager Consumer Goods Used the software for: 2+ years ### "Shipmonk" June 7, 2021 5.0 Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go! Pros Easy to use portal, helpful team, fast fulfillment Cons there are no current issue we see using the software Review Source TS Tim S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Make sure you have a good happiness engineer!" July 6, 2022 5.0 Positive experience, it does what it's supposed to do. Pros Working with \[SENSITIVE CONTENT\] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues. Cons If you're stuck with a bad happiness engineer everything takes forever to accomplish. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Review Source Response from ShipMonk March 26, 2024 Dear Tim,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  CH Chloe H. Operations Manager Apparel & Fashion Used the software for: Less than 6 months ### "Awesome Third Party Logistics" May 19, 2023 4.0 Pros Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank \[sensitive content hidden\], who are amazing and give us the best customer experience. Cons Shipping pricing is very high.Some pricing for basic products is higher than other companies. Review Source Response from ShipMonk March 26, 2024 Dear Chloe,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our Client Experience team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, or if you would like to review your billing options with your direct account manager. You can always feel free to reach out to us at: support@shipmonk.com Thank you for being a valued ShipMonk client.  AL Alex L. President Wholesale Used the software for: 1-2 years ### "This is the worst provider we have ever dealt with" February 2, 2021 1.0 Slow - over and over again, it will take days sometime weeks to process an order; Inaccurate - they lost products multiple times and blame FedEx. We have products that was "lost" and magically reappeared; we have order lost and never found. We have more emails back and forth between our teams and their than ALL OF OUR OTHER VENDOR COMBINED. Overall - this company is terrible. The last time we complained, they offered to compensate our lost but we have to sign an agreement to never disclose how terrible their company really is. Pros Clean layout, looks good at the first glance. Cons Confusing when you start using the system. Review Source Response from ShipMonk July 7, 2022 Hi Alex, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. DC Don C. Chairman Food Production Used the software for: 2+ years ### "Great and Friendly Service" July 16, 2020 5.0 ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs. We found their pricing structure very easy to understand and we in fact realized substantial savings both in comparison to other fulfillment centers and in shipping costs by using their various locations. Pros ShipMonk was very easy to evaluate during the decision making process, the on-boarding was very efficient, and staff responsiveness is unsurpassed. Cons Hard to say. It really is very user-friendly so there is nothing notable on the negative side. Review Source BH Betsy H. Partner/Owner Apparel & Fashion Used the software for: 2+ years ### "Fix the inventory tab on the web interface at shipmonk" October 13, 2022 3.0 Pros Some stuff was easy to use with the software, there was lots of info that can be powerful, but the same is true with con Cons there is so much that is input, it takes a while to sort through to the info you really need Review Source Response from ShipMonk October 19, 2022 Dear Betsy, We appreciate the feedback and it has been shared with our Client Success team. Someone will be in touch shortly to hear more about your experience and discuss how we can best resolve the issues you are facing before the rush of peak season kicks in. KT Kelsi T. Merchandise Development Manager Consumer Goods Used the software for: 2+ years ### "Customer Service out of this world!" June 18, 2021 5.0 Software is easy to understand and I am able to get to my desired result quickly. The customer service is what makes Shipmonk stand out though! Pros Very clear steps when you need to complete a task, easy to track packages and use that information to communicate with customer. Customer service is great! Cons Can sometimes be glitchy (like all softwares). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.