# ShipMonk Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ShipMonk Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ShipMonk Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/153768/ShipMonk --- # ShipMonk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2025 Written byMolly Burke Molly Burke Molly Burke is a senior analyst and writer for Capterra. She covers customer experience and marketing in the retail and restaurant industries, with a focus on how emerging technology is transforming the way everyday people shop. Her insights o... [See bio & all articles](https://www.capterra.com/resources/author/mburke/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Molly Burke](https://www.capterra.com/resources/author/mburke/) Molly Burke is a senior analyst and writer for Capterra. She covers customer experience and marketing in the retail and restaurant industries, with a focus on how emerging technology is transforming the way everyday people shop. Her insights on generative AI, social media, and other tech trends have been featured in The New York Times, Vogue, BBC, CNBC, Forbes, and the Financial Times, among other publications. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipMonk ShipMonk Overview: ### Key takeaways Insights from verified Capterra reviews ShipMonk is a third-party logistics platform built for small businesses managing high-volume order fulfillment, such as eCommerce companies. Users highlight its dashboard clarity and fast onboarding, while pricing complexity and offboarding delays are common drawbacks. Recent updates like the Inventory Ledger Report and TikTok Shop integration show a push toward deeper visibility and multichannel support. ### Our verdict ShipMonk suits small businesses that need scalable fulfillment and shipping support, especially those selling across multiple channels. While users like its dashboard and onboarding support, buyers should prepare for billing complexity and slower offboarding. The platform’s value depends on how well your team can navigate its pricing structure and leverage its integrations and reporting tools. Top alternative Featured Overall rating Based on 139 user reviews Reviews sentiment Positive 75% Neutral 6% Negative 19% Pros & cons Intuitive and simple interface Comprehensive order fulfillment support Unexpected and high costs Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipMonk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shipmonk.com/&name=ShipMonk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipMonk 4.1 (139) VS. [4.1 (131)](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/reviews/) Starting Price Contact vendor Starting Price $599 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (139) Ease Of Use 4.2 (73) Value For Money 3.9 (128) Value For Money 4.2 (58) Customer Service 4.1 (137) Customer Service 4.1 (68) ## ShipMonk alternatives ShipMonk may not suit every business—especially if your team prefers a different dashboard layout, needs more flexible fulfillment workflows, or seeks clearer pricing structures. Explore other inventory management tools that better align with your operational style and budget expectations. [4.3 (88)](https://www.capterra.com/p/166930/ShipHero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.6 (16)](https://www.capterra.com/p/10014420/Item/reviews/) Starting price $833.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (415)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) ## Pros and Cons Intuitive and simple interface 97% positive reviews out of 33 Most reviewers describe ease of use as a major benefit, highlighting the clean, straightforward interface and quick learning curve that allows them to accomplish tasks efficiently without confusion. Unexpected and high costs 81% negative reviews out of 31 Most reviewers report pricing involves hidden fees, frequent billing errors, and unexpected charges, making the overall cost much higher and less transparent than initially anticipated. Michelle T Co-Owner, 2 - 10 employees. "Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!" Comprehensive order fulfillment support 96% positive reviews out of 24 Most reviewers indicate fulfillment services streamline e-commerce operations, offering automation, flexible packaging, and easy integration with online stores, which simplifies inventory and order management. ## ShipMonk's interface Users describe ShipMonk’s dashboard as visually clear and easy to navigate, especially for tracking orders and managing inventory. While most find the layout helpful, a few note a learning curve when handling complex workflows like shipment setup or SKU management. 2+ Molly Burke ShipMonk’s dashboard is considered straightforward for tasks like tracking orders or checking inventory levels. You should expect a short adjustment period if your workflows involve custom packaging or managing multiple SKUs with different storage rules. Ease of Use 4.3 (139) 4.3 Based on 139 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Molly Burke ShipMonk’s advanced tools give your team granular control over fulfillment workflows, from tracking costs to monitoring order status in real time. This level of visibility helps reduce delays, improve forecasting, and streamline operational decisions. Features 4.1 (139) 4.1 Based on 139 reviews ShipMonk offers a range of advanced features that cater to various aspects of order fulfillment and operational visibility. Order billing breakdowns 0 reviewers rated this feature Track fulfillment costs in detail using ShipMonk’s reporting suite, which includes shipping performance and inventory turnover reports to help manage expenses and optimize pricing strategies. End-to-end order logs 0 reviewers rated this feature Use ShipMonk’s API and reporting tools to monitor every stage of an order, ensuring full traceability and faster issue resolution. Advanced reporting 0 reviewers rated this feature Access real-time dashboards and exportable datasets to analyze sales trends, shipping efficiency, and inventory turnover, supporting strategic decisions across your supply chain. Order tracking 0 reviewers rated this feature Receive real-time updates on order status and shipment progress via ShipMonk’s API and dashboard tools, helping your team stay informed and responsive. Inventory ledger report 0 reviewers rated this feature Provides detailed tracking of inventory movements across fulfillment centers, helping teams reconcile stock levels and audit transactions more accurately. (Released July 2025) Multi-factor authentication 0 reviewers rated this feature Adds an extra layer of login security for ShipMonk users, reducing the risk of unauthorized access and supporting compliance with internal IT policies. (Released May 2025) ShipMonk Data Catalog 0 reviewers rated this feature Centralizes access to operational data, allowing users to locate, understand, and utilize key metrics across fulfillment workflows. (Released May 2025) TikTok Shop integration 0 reviewers rated this feature Connects ShipMonk’s backend with TikTok Shop, enabling automated order syncing and fulfillment for sellers using the platform. (Released February 2025) All key features (96) Outsource and manage third party logistics 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Access real-time dashboards and exportable datasets to analyze sales trends, shipping efficiency, and inventory turnover, supporting strategic decisions across your supply chain. 0 reviewers rated this feature Ship packages/goods by aircraft 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 30.00% of 10 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Manage customer orders that cannot be filled immediately due to out-of-stock items 0% of 0 reviewers... The ability to identify a barcode on or within an image or packaging 0% of 0 reviewers... Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... Identify and track items using barcode tags or RFID (radio-frequency identification) tags 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 100.00% of 1 reviewers that rated this feature as important or highly important Documents issued by a carrier to acknowledge receipt of cargo for shipment 0% of 0 reviewers... Find, compare, and select the most time/cost-effective freight carrier 0.00% of 1 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance 0% of 0 reviewers... Process of submitting and following up on claims with insurance companies 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 25.00% of 4 reviewers that rated this feature as important or highly important Shipping products/goods in containers 0% of 0 reviewers... Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Unload incoming material to outbound vehicles with little or no storage between 0% of 0 reviewers... Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Add customized logos and colors to align with company branding 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Import and export data to and from software applications 0% of 0 reviewers... Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 0.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data 0% of 0 reviewers... Manage order deliveries until they are received by the customers 0% of 0 reviewers... Track item deliveries through dispatch notifications, status and location tracking, and ETA updates 0% of 0 reviewers... Forecast customer demand using historical insights and simulations 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products 0.00% of 1 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another 0% of 0 reviewers... Use ShipMonk’s API and reporting tools to monitor every stage of an order, ensuring full traceability and faster issue resolution. 0 reviewers rated this feature Designed for third-party logistics companies. 100.00% of 1 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends 40.00% of 5 reviewers that rated this feature as important or highly important Shipping products/goods by land, sea or air 0.00% of 1 reviewers that rated this feature as important or highly important Visualize locations on a map 0% of 0 reviewers... Shipping products/goods by land 0% of 0 reviewers... Management of inbound and outbound shipments in the context of international trade 0.00% of 1 reviewers that rated this feature as important or highly important Cross-checking financial records with physical inventory counts and records 0% of 0 reviewers... Monitor product stock levels 66.67% of 9 reviewers that rated this feature as important or highly important Provides detailed tracking of inventory movements across fulfillment centers, helping teams reconcile stock levels and audit transactions more accurately. (Released July 2025) 0 reviewers rated this feature Track and manage inventory levels to maintain proper supply 58.06% of 31 reviewers that rated this feature as important or highly important Maintain and control the stock level of inventory 30.77% of 13 reviewers that rated this feature as important or highly important Track stock count levels to manage product reordering 0% of 0 reviewers... Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0.00% of 1 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Group and package individual but related items as one package set 80.00% of 5 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. 50.00% of 4 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Access software remotely via mobile devices 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0.00% of 2 reviewers that rated this feature as important or highly important Adds an extra layer of login security for ShipMonk users, reducing the risk of unauthorized access and supporting compliance with internal IT policies. (Released May 2025) 0 reviewers rated this feature Manage and support multiple locations 0% of 0 reviewers... Transportation of goods/products over long distances using ship 0% of 0 reviewers... Track fulfillment costs in detail using ShipMonk’s reporting suite, which includes shipping performance and inventory turnover reports to help manage expenses and optimize pricing strategies. 0 reviewers rated this feature Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries 41.18% of 17 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products 76.47% of 17 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases 50.00% of 20 reviewers that rated this feature as important or highly important Send / receive, process, and execute orders 0% of 0 reviewers... Receive real-time updates on order status and shipment progress via ShipMonk’s API and dashboard tools, helping your team stay informed and responsive. 0 reviewers rated this feature Track the parcel or consignment delivery status 100.00% of 1 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages 66.67% of 9 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Ability to link barcodes or serial numbers with specific items for identification 43.75% of 16 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity 0% of 0 reviewers... Generate quotes or estimates for customers 0% of 0 reviewers... Analyze and gain insights into data in real-time 0% of 0 reviewers... Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 80.00% of 5 reviewers that rated this feature as important or highly important Manage all receiving processes within a warehouse 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 42.86% of 14 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold 50.00% of 2 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 28.57% of 7 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... Track and assign specific serial numbers to products 0% of 0 reviewers... Calculation of shipment price based on size, weight, route, timeframe, and carrier. 46.15% of 13 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. 59.09% of 22 reviewers that rated this feature as important or highly important Centralizes access to operational data, allowing users to locate, understand, and utilize key metrics across fulfillment workflows. (Released May 2025) 0 reviewers rated this feature Generate or print labels that contain shipping information for packages 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers 50.00% of 18 reviewers that rated this feature as important or highly important Integrates with shipping services 100.00% of 1 reviewers that rated this feature as important or highly important Manage special order requested by a customer 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Manage the buying, selling, and holding of stocks 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 3 reviewers that rated this feature as important or highly important Connects ShipMonk’s backend with TikTok Shop, enabling automated order syncing and fulfillment for sellers using the platform. (Released February 2025) 0 reviewers rated this feature Organize and track the physical movement of goods from one location to another 40.00% of 15 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses 42.11% of 19 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Molly Burke ShipMonk’s advanced tools give your team granular control over fulfillment workflows, from tracking costs to monitoring order status in real time. This level of visibility helps reduce delays, improve forecasting, and streamline operational decisions. Features 4.1 (139) 4.1 Based on 139 reviews ## Pricing ShipMonk does not publicly list standard pricing; instead, it provides custom quotes based on order volume, storage, and service needs. SMB buyers should expect variability depending on fulfillment complexity. ### Starting price Contact vendor for pricing Free trial not available Molly Burke Senior Content Analyst ShipMonk’s pricing model scales with order volume and service mix, so your team’s monthly spend will depend heavily on fulfillment complexity, storage needs, and how often you ship. Value for money 3.9 (128) 3.9 Based on 128 reviews ## Integrations ShipMonk integrates with eCommerce platforms like Shopify and TikTok Shop to support order syncing, inventory updates, and fulfillment tracking. Popular integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/)[ SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Molly Burke Senior Content Analyst Connecting ShipMonk to your eCommerce platform helps your operations team reduce manual entry, sync inventory in real time, and track orders more efficiently, especially when managing high-volume storefronts. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (137) 4.1 Based on 137 reviews ## User reviews Overall rating 4.1 Based on 139 reviews Filter by rating 5(91) 4(13) 3(9) 2(4) 1(22) Mentioned topic Sorted by most recent Jackie S. Self-Employed Retail ### "Lots of options and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2025 Pros What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. Cons i don't have any cons at the moment, in general everything is running great with no problems whatsoever Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Emmanuel B. Owner Publishing ### "ShipMonk is great! Saved us MONEY and TIME! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2025 We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. Pros I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. Cons We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP James P. General Manager Consumer Electronics ### "Very Good and affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 8, 2025 Very good and affordable. The dashboards make the management of my inventory and orders easy. Pros Ease of use of the platform - especially the dashboards. Cons Chat support is not always available delaying response time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR kyle r. founder Food & Beverages ### "thanks shipmonk, had fun" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 5, 2025 ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service, i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer. i will most likely stop using shipmonk in the next few weeks. Pros I found it rather easy to use, the help is always there should you need it. Cons if i needed help it was easy to get and everyone ive ever spoken with was really pleasant and helpful. :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Will M. COO Health, Wellness and Fitness ### "ShipMonk Happiness Engineers to the rescue!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2024 While I was initially unconvinced that this was a good fit for us, once I discovered the powerful tool of the Happiness Engineers - I changed my tune! Pros The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with \[sensitive content hidden\] on which we have talked through issues - which is sometimes the only way to reach a solution. Cons I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, \[sensitive content hidden\] has been great in streamlining this for us... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Dear Will, We are so glad that your experience with the Happiness Engineers from our support team has been fantastic. We know there are many complex layers to an ecommerce business and it is our mission to make every aspect of your operation as easy and stress-free as possible. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a part of the ShipMonk fulfillment family. We look forward to watching you grow! LD Luke D. CEO Cosmetics ### "Shipmonk is a sick dying company that does not care about you" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 12, 2024 The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org. My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are. Pros The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good. Cons They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eu D. Inventory Manager Retail ### "Efficient 3PL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2024 Pros On time shipments, inventory management, daily updates Cons it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2024 Thank you for the review! We're so glad to hear that you are happy with your inventory management. Please let us know if you ever need any additional assistance. We've noted your feedback about the cartons and units, and will pass it on to the appropriate team members to see if something can be done. DV Dave V. Vice President Environmental Services ### "Working with \[sensitive content hidden\]at ShipMonk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2024 Pros Working with\[sensitive content hidden\]at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations. Cons None that I can think of at the moment... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Dear Dave,   Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success. AG Amitavo G. Owner Retail ### "Decent warehouse staff, disastrous customer support. Say away." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 26, 2024 While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. Pros They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. Cons The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. Reasons for choosing ShipMonk Mostly we wanted something that was separate from Amazon. This was probably a mistake. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2024 Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. MT Michelle T. Co-Owner Apparel & Fashion ### "Started good and turned BAD!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 23, 2024 Nice employees but it ends there. Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!! Pros Most of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!! Cons Losing many of our SKU's, which cost us over a thousand dollars and repeat business!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153768/ShipMonk/reviews/) ## FAQs ShipMonk does not make its pricing public. Costs vary based on order volume, storage needs, and service complexity. You must request a custom quote to receive accurate pricing details. Yes. ShipMonk allows businesses to use branded or custom packaging. These are billed as additional items during the pick-and-pack process, and setup is handled during onboarding. Yes. ShipMonk supports B2B and wholesale fulfillment, including EDI-compliant workflows. These services may require additional setup and are priced separately. ShipMonk is widely used by small businesses, but reviews show mixed experiences. Some users report strong onboarding and dashboard usability, while others cite billing issues and slow support during offboarding. ShipMonk integrates with over 100 eCommerce platforms and marketplaces, including native and third-party connections. These links support order syncing, inventory updates, and shipping automation. Yes. ShipMonk ships to over 200 countries using its Virtual Carrier Network. International orders are processed similarly to domestic ones, with no added complexity for the user. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ShipMonk’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Top-Rated Inventory Management Software for Small Businesses](https://www.capterra.com/resources/inventory-management-software-for-small-businesses/) Published June 27, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [Guide to Inventory Management Software Pricing Models](https://www.capterra.com/resources/inventory-management-software-pricing-report/) Published April 9, 2026 by ### [Category Compare: Inventory Management Software vs. Warehouse Management Software](https://www.capterra.com/resources/inventory-management-vs-warehouse-management/) Published August 18, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [5 Top-Rated Shipping Software for Small Business](https://www.capterra.com/resources/shipping-software-for-small-business/) Published May 20, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [InfoPlus vs ShipMonk](https://www.capterra.com/compare/153768-158602/ShipMonk-vs-Infoplus)[3PL Warehouse Manager vs ShipMonk](https://www.capterra.com/compare/86175-153768/3PL-Warehouse-Manager-vs-ShipMonk)[Easyship vs ShipMonk](https://www.capterra.com/compare/153768-170399/ShipMonk-vs-Easyship)[Finale Inventory vs ShipMonk](https://www.capterra.com/compare/149851-153768/Finale-Inventory-vs-ShipMonk)[SAP S/4HANA Cloud vs ShipMonk](https://www.capterra.com/compare/152293-153768/SAP-S-4HANA-vs-ShipMonk) [Zoho Inventory vs ShipMonk](https://www.capterra.com/compare/146241-153768/Zoho-Inventory-vs-ShipMonk)[Fishbowl vs ShipMonk](https://www.capterra.com/compare/123794-153768/Fishbowl-vs-ShipMonk)[NetSuite vs ShipMonk](https://www.capterra.com/compare/135757-153768/NetSuite-vs-ShipMonk)[ShipStation vs ShipMonk](https://www.capterra.com/compare/153768-155621/ShipMonk-vs-ShipStation)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)