# Vagaro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vagaro the right Yoga Studio solution for you? Explore 3634 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153752/Vagaro/reviews --- Vagaro 4.7 (3634) [View alternatives](https://www.capterra.com/p/153752/Vagaro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of Vagaro Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined business operations 94% positive reviews out of 718 Most users report ease of use simplifies business management, saving time and reducing operational complexity. Frequent technical disruptions 69% negative reviews out of 372 Most users comment that bugs and issues cause crashes, slowdowns, and interruptions, negatively impacting business operations. John C Owner, 2 - 10 employees. "There are so many bugs and glitches that it's very hard to actually use the software." Automated client communication tools 93% positive reviews out of 198 Most reviewers find appointment reminders minimize no-shows, save time, and improve client scheduling reliability. Elise W Esthetician, 1 employee. "The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing." Limited and inflexible payment options 50% negative reviews out of 252 Some users say payment processing lacks customization, alternative methods, and creates challenges reconciling transactions and payroll. Shannon B Cosmetologist, 1 employee. "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process." Consistently intuitive user experience 95% positive reviews out of 132 Most reviewers describe the user interface as highly intuitive, making daily business tasks straightforward and efficient. Complicated and restrictive card handling 60% negative reviews out of 209 Some reviewers describe credit card processing as confusing, with extra fees, hardware problems, and limited payment flexibility. Matt J Chiropractor, 1 employee. "The credit card processor did not connect well to multiple devices, and so I cancelled it." ## Showing most helpful reviews Showing 1-25 of 3634 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica D. OWNER E-Learning Used the software for: I used a free trial ### "Getting Started with Vagaro" January 4, 2026 5.0 Overall, it's been a great few weeks. I am about to complete my setup for two different companies under one login, on one platform, streamlined with Vagaro's payment processing. Pros What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not. Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments. Their system's ease of use is beyond comparison. I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing, API, and other technical items, helped save time. So, for $23.99, I get a base plan, but I can add on and delete as my company's needs change! Most of their add-ons are just $10.00. I can use the domain that I have already purchased. Their widgets and links, as well as the software's look and feel, are very professional. They have helped me to create a trusted and branded look and feel for my services and products! Cons Nothing. I have not encountered anything that they aren't willing to work on or help me with. I asked that they help me set up SOAP notes, and they were more than willing to walk me through "another" FREE tutorial class! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of use is important to me. I deal with patients all day. I don't want to fight with software. Review Source Response from Vagaro January 8, 2026 Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Vagaro’s flexibility, affordability, and ease of use have made a positive impact on your business—especially in a patient-focused environment. It’s great to know our support team, Vagaro University, and features like payments, integrations, and customization have helped streamline your setup across multiple companies. We truly appreciate your trust and are excited to continue supporting you as your business grows! TM Tasha M. Cosmetologist Consumer Services Used the software for: 1-2 years ### "Salon suit must have" April 8, 2026 5.0 I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro Easier to use and had other stylists recommend Review Source Response from Vagaro April 11, 2026 Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! TE Ty E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro is a great place to start" April 10, 2026 3.0 Overall, I've had a very positive experience with the software and would recommend it to many people. However, I don't think it is the most suitable product on the market for my company, at the moment - particularly for schedule and appointment management, inventory, and online booking. Pros I love that the company has sped up its features/updates release cycle. I feel like it's constantly improving. There is a lot of value for the money. I also think Vagaro has an extremely intuitive and user-friendly interface. Cons As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. As much as I love the software, this weakness really creates pain points that can't be overlooked or ignored. Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I loved that there was a free trial. Once using the software during the free trial, it was so easy to use, and had a version of so many of the features we desired, that we stuck with it. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a more comprehensive/robust system Review Source Response from Vagaro April 14, 2026 Love hearing that you’ve seen consistent improvements and that you find the platform intuitive and valuable overall. Great to know the free trial helped you get comfortable and see the range of features firsthand. We also really appreciate your detailed feedback around natural hair care workflows, as well as your thoughts on referral/rewards functionality. That’s really valuable insight and we’ll share it with our team as we continue improving the platform for different business types and specialties. Glad Vagaro has been a strong fit for your business overall, and thanks again for taking the time to share such thoughtful feedback! JG Jill G. Salon Owner Consumer Services Used the software for: 1-2 years ### "Salon owner review " April 8, 2026 4.0 I’m happy with Vagaro over all. Once you get use to it and all they offer it is very user friendly!! Pros I’m still learning all the things Vagaro offers. Everything is super user friendly and it makes my business run more smoothly. Cons I wish it was more affordable. You charge for everything you offer. That we can’t write our own memo in the text reminder. Service glitchy at time so I need to keep a secondary credit card machine. Needs to be a better way to void and refund. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro You had great salesmen. They convinced me to try Vagaro. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I needed my stylists to be able to hold credit cards for appointments without having a merchant ID. Salon iris didn’t offer this. Review Source Response from Vagaro April 14, 2026 Thank you for sharing such a detailed review—we really appreciate you taking the time to walk through your experience! It’s great to hear the platform is helping streamline your business and that you’re finding it user friendly as you continue learning all it offers. We also hear your feedback around pricing, customization in reminders, refunds/voids, and occasional processing consistency. Those are all valuable callouts. If you’re open to it, our team would love to walk through your current setup and show ways to optimize your workflow—there may be features or configurations that can help simplify some of those areas. You can reach us anytime at support@vagaro.com or 925-464-1932. We’re glad you chose Vagaro and appreciate you growing with us! DB Diane B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vagaro Review" April 10, 2026 5.0 Overall, Vagaro has been a great tool for running my business. The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While the system can be a bit slow at times and the online store categories could be more customizable, the benefits definitely outweigh the drawbacks. It’s a solid platform that supports both the day-to-day operations and long-term growth of my business. Pros I really enjoy using Vagaro, especially their customer support—it’s responsive, helpful, and makes a big difference when I need assistance. I also appreciate the wide range of reports and bookkeeping features. It makes tracking my business performance, income, and client data so much easier and more organized. Overall, it’s been a valuable tool for running my business efficiently. Cons What I like least about Vagaro is that it can be slow at times, which can be frustrating during a busy day. I also wish there were more flexibility with the online store categories—the current options don’t always fit my business needs, and having the ability to create more customized categories would make organizing products much easier. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing Vagaro Price point and ease of use for me and my clients Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) I recently switched from Fresha because of their 20% new client fee, which just didn’t make sense for my business long-term. As a small business owner, I work hard to build my brand and bring clients in, so giving up that much of each new booking really started to add up. Since switching to Vagaro, I’ve had a much better experience overall. I really appreciate the detailed reporting and bookkeeping features—it makes tracking my business performance and retail much easier and more organized. The only downsides I’ve noticed are that the system can be a bit slow at times, and I wish there were more customizable category options for the online store, as the current ones don’t always fit my needs. Overall, though, I’m happy with the switch. Vagaro gives me more control over my business without taking a percentage of my hard-earned clients, which makes a big difference. Review Source Response from Vagaro April 17, 2026 Thank you for such a detailed and thoughtful review! We’re glad to hear that our customer support, reporting, and bookkeeping tools have been valuable in helping you stay organized and manage your business effectively. We appreciate your feedback regarding system speed and online store customization. Insights like yours are important as we continue to enhance performance and expand flexibility within our features. It’s great to hear that Vagaro has been a strong fit for your business and supports both your daily operations and long-term growth. Thanks again for your continued support! KM Kenny M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vagaro Title" April 10, 2026 3.0 It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. Possibly looking for a replacement this year unfortunately. Pros All in one system (booking, payroll, credit card processing, etc). Mobile apps helpful for my providers. Cons Can't book a bundle using 2 different names (for example couples massage, it HAS to have one person's name on both). Register has been very finicky since last update as well. Paypro mini loses connection to paypro every day. Also cannot have 'preferred resources' for providers (Therapist A prefers Resource A, so book that first). Price is very expensive even after paying the credit card processing fees. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square left a lot to be desired as far as package and membership management. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience and feedback. We’re glad to hear the all-in-one system and mobile tools have been helpful for managing your business and providers. We appreciate you highlighting areas such as bundle booking, resource preferences, register performance, and PayPro Mini connectivity. Insights like these are important as we continue to refine functionality and improve reliability across the platform. We also value your perspective on pricing and feature needs, as well as your comparison to previous systems. Thank you again for taking the time to share such detailed feedback on your experience with Vagaro. AB Antoinette B. Owner Cosmetics Used the software for: 6-12 months ### "Happy customer here" April 10, 2026 5.0 Overall, I’m happy I plan to have Vagaro for a long time. As long as they continue to support Stylist and Artist the way they do I will support them. Pros I like that it was not just a scheduling app, but it included marketing and CRM. It very much help support you becoming a better business because it includes those things that as a newer artist or stylist, you may not have thought of and as an older Artist and Stylist it just makes it easier so you’re able to do it even when you’re busy with clientele Cons I think what I like least about it is the queue. I feel like I will post a promo with a specific time but then by the time it gets put out it’s thrown off the whole time and it doesn’t allow me to edit like if I post something on Sunday to end on midnight, but it doesn’t go out until 9 PM. It’s too late. I also wish that they did more advertising or marketing around highlighting businesses to help us get more clientele. I’ve never received any clientele through the Vagaro app. Every client I’ve had has been one that I’ve pushed through myself. Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) I was with acuity at another salon and I hated it. I switched because I wanted something that was easy. It offered all the services I want including subscription payment marketing in this worked. Review Source Response from Vagaro April 20, 2026 Love this! So great to hear Vagaro has helped support both the business and marketing side, making things easier whether you’re just starting out or managing a busy schedule. We also appreciate your feedback on the promo queue timing and visibility for client growth, our team would like to take a closer look at those areas for improvement. SH Shawn H. Therapist, Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great features, could use more Customization options" April 10, 2026 3.0 I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) The prior service did not offer enough customization for me Review Source AB Amanda B. Massage Therapist, Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Vagaro! " April 10, 2026 4.0 I’ve been using vagaro for 8-9 years now and I don’t think I’ve ever had to call customer service, and had very few frustrations. That’s saying something with today’s technology! Pros The ease of scheduling clients, the clean and concise look of the day, week or month calendar. And that it includes SMS reminders- it’s incredibly helpful! Cons That you have to pay extra for so many things including soap notes. As a massage therapist, I’d love to find a scheduling app that those are just included in the base price Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) The price was cheaper and it included the SMS reminders- big seller for me! Review Source Response from Vagaro April 20, 2026 Love this! So great to hear the scheduling, calendar layout, and SMS reminders have made such a difference for your workflow, especially over the past 8–9 years. We appreciate your feedback on SOAP notes and pricing. Just to note, basic SOAP notes are included in Vagaro, and custom SOAP notes do tie into our Forms add-on. Our team is always looking at ways to better support different industries like massage therapy. AMN Ana Maria N. Owner Consumer Services Used the software for: 2+ years ### "best mobile app for salon " April 10, 2026 4.0 Overall, I love the usability of this appt. Love that it's also a mobile app for when you're on the go and need to book an appt. Love the new look. Pros easy to use, scheduling management is great. beautiful interface and display. Love that you can see your whole schedule for the week, month, or day. Cons Please set up perpetual standing appt option. Painful to advance standing appts every 2 years. Please increase font size, not enlarging appt field. We need to see the client names. BIGGER LETTER SIZES! Lastly when searching future appts for a client, we need to see the one that's next first, not the one 2 years from now. We need to scroll a lot to find the next future appt. And would also like to see the day of the week when searching a future appt, not just the date. Day of the week is important. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo did not have a mobile app at the time about 12 years ago. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that you’re enjoying the usability, mobile access, and the updated look, and that having everything in one place helps you manage your schedule so easily. We also really appreciate the detailed feedback on standing appointments, search behavior, and display readability—our team would like to take a closer look at these suggestions for future improvements. KM Kasey M. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Streamlined, Efficient, and Continuously Improving Experience for Providers" April 10, 2026 5.0 I’ve had an overall excellent experience using Vagaro, as it continues to evolve in ways that make my workflow more efficient and streamlined as a provider. Pros What I like about using Vagaro for my aesthetics business is how it brings everything I need into one place and makes my day run smoother. I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. The online scheduling and automated reminders help reduce no-shows and keep my schedule full, while flexible payment options make checkout easy for my clients. I also like how it tracks client preferences and treatment history so I can provide a more personalized, high-end experience. On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. Cons The platform can sometimes feel overwhelming due to the sheer number of tools and menus, which may require a learning curve to navigate efficiently. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Vagaro Easier to utilize as I am not very tech savvy. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know Vagaro has been helping you run your aesthetics business more smoothly and keeping everything from bookings to marketing and client records in one place. We’re especially glad the automation, payments, and client history tools are helping you deliver that more personalized experience. We hear you on the platform feeling a bit overwhelming at times with the number of tools and menus, that’s really helpful feedback and we’ll share it with our team as we continue improving usability and navigation. Appreciate you choosing Vagaro over Jane for the ease of use, and we’re glad it’s continuing to evolve with your business needs! MW Madison W. Esthetician Consumer Services Used the software for: 1-2 years ### "Couldn’t rave more about vagaro!" April 10, 2026 5.0 I’ve used a couple other booking systems, and Vagaro has definitely been my favorite overall. It keeps everything organized and helps me run my business smoothly day to day. Pros Very easy to use! The interface is clean and makes booking, managing clients, and running my business seamless and efficient. Cons Can sometimes be glitchy, and certain features aren’t always the most user friendly for clients, especially when it comes to booking or navigating the system. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro The credit card reader perk upon signup and having my page displayed on vagaro if people looked me up! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Acuity didn’t have a built in POS system and aesthetic record was wayyy too complicated to use. Review Source Response from Vagaro April 14, 2026 Glad to hear Vagaro has been your favorite overall and that the clean interface is helping you keep bookings, clients, and day-to-day operations running smoothly. Great to know the POS setup and visibility on Vagaro were helpful factors in your switch as well. We hear your feedback on occasional glitches and the client booking experience feeling less intuitive at times. That’s really helpful and we’ll share it with our team as we continue improving usability on both sides. Appreciate you choosing Vagaro over GlossGenius and Acuity, and we’re happy it’s been a strong fit for your business! MS Matt S. Owner Cosmetics Used the software for: 6-12 months ### "Good bang for your buck " April 10, 2026 4.0 Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Vagaro It was the all-in-one solution for what we needed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was getting extremely expensive and having continue crashes Review Source Response from Vagaro April 14, 2026 Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! KG Kashockie G. Owner Apparel & Fashion Used the software for: 1-2 years ### "Vagaro App" April 8, 2026 4.0 Overall it’s a good app and I don’t plan to use another one no time soon. Vagaro has helped us gain a few customers with online booking Pros Online scheduling and booking appointments are all chef kiss. Customer support handles your questions very efficiently. Cons The app needs to be updated a lot to the newer versions. It sometimes lags depending on the version you have. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Vagaro Vagaro was included with out suite membership Review Source Response from Vagaro April 10, 2026 Thank you for your review, Kashockie! We love hearing that online booking has been a great experience for you and that our Support team has been helpful. We’re glad Vagaro is helping you attract new customers and support your business. We also appreciate your feedback regarding app updates and performance, as insights like these help us continue improving stability across versions. If you ever need assistance or want us to take a closer look at app behavior on your device, our Support team is happy to help at support@vagaro.com or 925-464-1932 Ext. 2. Thank you again for your feedback and happy booking! KS Kristin S. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Settling into at Vagaro" April 10, 2026 4.0 I was automatically signed up after Vagaro acquired Schedulicity and I find it’s definitely more complex to use but I am getting used to it and enjoying all of the new features. Pros The customer support experience has been amazing. I call all the time to get help and everyone I have spoken with is lovely and knowable. Cons There’s a lot of information and sometimes it doesn’t feel super user friendly to find the pathway to do something I haven’t done before. My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Schedulicity was not an option to choose in above question. They were acquired by Vagaro. It was not a choice I made. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your experience! We’re glad to hear our Support team has been helpful and that you’re enjoying exploring the additional features available in Vagaro. We appreciate your feedback regarding navigation and ease of finding certain workflows, as well as your clients’ experience. Insights like this are valuable as we continue to refine usability and improve the overall experience for both businesses and clients. We understand the transition from Schedulicity came through an acquisition, and we’re happy to hear you’re getting more comfortable with the platform over time. Thanks again for your continued support of Vagaro! LG Lyssandra G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "love it! BUT please add a 40 minute option for appointments!" April 15, 2026 4.0 Overall good at and easy to use once you get the hang of all the features with great capabilities and customer service. Pros Overall, I Vagaro is amazing. To have email marketing, point of sale system, booking, no fees on transactions, and 24 hr assistance is valuable. Customer support is always helpful. Cons The reason I give it a 4 star is that there are no 40 minute options for a service. It can't be that hard to add that as an option. It would tremendously help out my business and the way barbers work with their clients. 30 minutes too short and 45 too long and messes up booking by creating less availability throughout the day. I ask at least monthly for this to happen. Please change this as this would be the only reason I depart from Vagaro. Alternatives considered [Bisi Books](https://www.capterra.com/p/10019884/Bisi-Blvd/) Reason for choosing Vagaro no payment fees per transaction, has email marketing installed Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s booking, POS, email marketing, and 24/7 support have been valuable for your business and easy to work with once you’re familiar with the platform. We also really appreciate your feedback on adding a 40-minute service option—this is a great feature request, especially for optimizing barber scheduling and availability, and we’ll share it with our team for consideration. CA Chalande A. Owner Consumer Services Used the software for: Less than 6 months ### "Like the software a lot" April 8, 2026 4.0 Overall experience has been good.customer service had been great and easy to get in contact with. Excited for more improvements Pros Customer support is easy and accessible whenever I need them. Easy to use, online booking is nice and easy as well. Scheduling is easy to manage. Cons Wish clients could book easier, wish they did not remove the booking percentage where you can control how much booking you want to be displayed to clients. Wish when you activate forms it came with file uptown without having to pay extra for clients to send pictures through form. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Vagaro I felt like Vagaro had what I was looking for with the forms. Review Source Response from Vagaro April 14, 2026 Glad to hear scheduling and online booking have been easy to manage and that our support team has been there when you need them. We’re also happy Vagaro had the form features you were looking for when making your decision. We hear your feedback on client booking flow, visibility controls, and form file uploads. That’s really helpful and we’ll share it with our team as we continue improving the experience. Appreciate you choosing Vagaro and sharing your thoughts with us! DR Dess R. Master Loctician - Owner Cosmetics Used the software for: 6-12 months ### "Absolutely Happy" April 13, 2026 5.0 Super customizable and very user friendly site to use. I am able to cover all of my clients needs on here. Pros Easy to use and very manageable. My clients love it better than the site I was previously using and that makes me happy. Cons There is absolutely no cons that possibly come to mind when I think of vagaro. I am so happy with the switch. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed an app that was more customizable so I could fit all of my clients needs Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro has been easy to use, highly customizable, and a better fit for both you and your clients after your switch. We’re really glad it’s helping you cover all your clients’ needs and keep everything running smoothly. TB Tara B. Owner and Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best software for small business!" April 10, 2026 5.0 I’ve always been very pleased with customer service when a question has come up. I highly recommend! Pros This software is user friendly, easy to navigate, and top tier customer support with quick responses! Cons In general I have no complaints. I do wish the cost of mass text messages was more affordable for small scale messages. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Vagaro Had everything I needed for the price that worked for me. Review Source Response from Vagaro April 14, 2026 Love hearing this! Great to know the platform has been easy to navigate and that our support team has been quick and helpful whenever you’ve needed them. We hear your feedback on the cost of mass text messaging for smaller campaigns, that’s really helpful and we’ll share it with our team as we continue refining value for all business sizes. Really appreciate your recommendation and that Vagaro has been a strong fit compared to Square Point of Sale. JA Jamilah A. Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "It’s my point of view" April 8, 2026 4.0 I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Lower cost for my business. That helped alot Review Source Response from Vagaro April 10, 2026 First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! SB Sherri B. Owner stylist Accounting Used the software for: 2+ years ### "Happy with Vagaro" April 9, 2026 5.0 Good value. Customer support is always very helpful. One time all the salon had trouble and in the recording said they had a problem. That was helpful Pros I love that clients get a text/ email when you book appt and a reminder for appointment. Something I don’t need to do Cons I can’t make the words bigger. They go longer which doesn’t help US border line blind people. I would like to stretch it so it all is larger words Review Source Response from Vagaro April 14, 2026 Love hearing that the appointment texts and reminders are making things easier for you and helping take a task off your plate. We also hear you on the text size and readability. Being able to adjust or enlarge text for better visibility is really important and that’s helpful feedback we’ll share with our team. Glad support has been helpful when you’ve needed it and that system updates were communicated clearly during downtime. We appreciate you sharing your experience! LC Lili C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vagaro covers the bulk of our needs " April 10, 2026 4.0 Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. Review Source Response from Vagaro April 17, 2026 Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. DB Donielle B. Licensed esthetician CEO Retail Used the software for: 2+ years ### "Great and Easy-to-Use Booking System for Small Businesses" April 16, 2026 5.0 Overall, I’ve had a great experience using Vagaro for my business. It’s reliable, easy to use, and helps me stay organized with bookings, payments, and client management. Their customer service has also been very helpful whenever I’ve had questions or needed support. It’s been a solid system for running my day to day operations. Pros I really like how user friendly Vagaro is, especially for day to day use in my business. The layout is simple and easy to navigate which makes booking appointments, managing my schedule, and checking clients in very efficient. I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time. Cons One thing I wish Vagaro offered is the option to pass processing fees onto clients or at least have more flexibility with payment processing options. As a small business owner, those fees can add up quickly, so having that option would make a big difference. Other than that, the platform works well overall, but that feature would definitely improve it. Review Source Response from Vagaro April 20, 2026 Love hearing this! So great that Vagaro’s user-friendly layout has helped streamline your day-to-day operations, keeping bookings, payments, and client management organized in one place. We also appreciate your feedback on payment processing flexibility—especially the ability to pass processing fees onto clients. That’s a thoughtful feature request, and we’ll be sure to share it with our team for review. BL Barbara L. Owner stylist Cosmetics Used the software for: 1-2 years ### "Love Vagaro" April 8, 2026 5.0 My experience has been really great! That means alot because I’m not very computer savvy. A lot of the options I can figure out on my own because it’s self explanatory but if I had trouble customer service walked me through it Pros I love that you can call and talk to knowledgeable techs in the customer service department the best. I find the website very easy to navigate and it offers everything you need to operate your business Cons Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I think because of the west coast east coast time difference Review Source Response from Vagaro April 14, 2026 Thank you for such a thoughtful review—we’re so glad to hear our support team has been helpful and that you’re finding the platform easy to navigate, especially as you’re getting more comfortable with it! We appreciate you calling out the occasional slowdowns and deposit timing as well. Deposits typically follow standard processing timelines, but timing can vary slightly depending on banking schedules. Our team would be happy to review that with you anytime. It’s great to hear Vagaro has been a positive experience overall and that you’ve been able to confidently use the system—we’re always here if you need a hand along the way! JB Julia B. Owner Esthetician Massage Therapist Retail Used the software for: 2+ years ### "Vagaro review" April 10, 2026 4.0 it's functional enough not to encourage me to seek a different software, definitely room for improvement like with anything Pros Pricing compared to other platforms, HIPAA compliant, easy to navigate, easy to get a hold of support staff Cons One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified. I would also like to see more customizable booking options e.g. deposits on specific appointments above a certain dollar amount, (not deposits or no deposits), restrict the amount of specific service appointments booked by number per day or week or month e.g. only book 10 massages per week, only book 3 facials per day etc Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square was becoming entirely too expensive Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.