# Showpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Showpass the right Ticketing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153637/Showpass/reviews --- Showpass 4.7 (406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Showpass Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JM Jessica M Marketing ManagerChemicals, 10,001+ employeesUsed the software for: Less than 6 months. “I liked that it was integrated with the event website I was on, and that I was able to save my passes to my apple wallet.“ August 29, 2024 LK Landon K Communications AssociateMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “It was almost impossible to transfer event registration to other guests because there was no way to switch job titles or company names when transferring a ticket.“ November 16, 2023 JW Jon W VP of Business DevelopmentEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The looking glass through which they see the venue, festival, and direct-to-artist ticketing marketplace is thoroughly refreshing compared to the old monopolistic ways of a soon to be by gone era.“ December 2, 2024 ov oscar v Software Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “all the extra ads i get when purchasing a ticket“ December 11, 2024 JW Jon W VP of Business DevelopmentEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “With Showpass's industry leading technology and service, we feel that we can trust ShowPass not only as our platform but as apart of our Team, always striving for our mutual success!“ December 2, 2024 SB Samantha B Administrative SupportHospital & Health Care, Self-employedUsed the software for: More than 2 years. “I am unable to make a donation with the company that I want“ December 2, 2024 RV Robert Bob V President and CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Bob was able to explain the product to the rest of the team and once they were trained, it has become the #1 enabler for our plans to expand our Holiday Magic productions throughout the Maritime Provinces starting in 2024.“ November 15, 2023 AP Ashlee P OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “It can be a bit pricey if you have to build more then one event within the event to manage different groups“ November 15, 2023 ## Showing most helpful reviews Showing 1-25 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin H. Marketing and Graphic Designer Sports Used the software for: 1-2 years ### "A great alternative to the big ticketing platforms" November 15, 2023 5.0 Our overall experience is positive and the platform works and reports well. Pros Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in. Cons We have lots of demands and some of the features are not there or slow to implement or complete. Reason for choosing Showpass Ticketmaster is the answer. It is not an option in the dropdown on the above question. Local business and better faster local customer service. Review Source JW Jon W. VP of Business Development Events Services Used the software for: Less than 6 months ### "Innovative and Technology Centric" December 2, 2024 5.0 Overall the communication has been excellent! Responsiveness to urgent matters have always been addressed in a timely manner. With Showpass's industry leading technology and service, we feel that we can trust ShowPass not only as our platform but as apart of our Team, always striving for our mutual success! Pros Showpass is a technology first company who values relationships and new ideas. The looking glass through which they see the venue, festival, and direct-to-artist ticketing marketplace is thoroughly refreshing compared to the old monopolistic ways of a soon to be by gone era. Cons We would like to see their old App version removed from the App/Play stores as it is confusing to end users on which one to use. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/) Reason for choosing Showpass eTix did not have the technology we were looking for. While they had a roadmap of features "coming soon", ShowPass was light-years ahead. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Not nimble enough for our needs. Costs were also high for the technology delivered. Review Source DK David K. CEO Performing Arts Used the software for: 6-12 months ### "Needs work" November 16, 2023 3.0 50/50. Sometimes events i make dont appear. Pros It is cheaper than eventbrite. Pretty simple. Cons The app needs work. Sometimes i cant find events i already set up. Its overly complicated at times. Reason for choosing Showpass Canadian and cheaper. Works pretty well Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Costs increases from eventbrite annoyed me. Review Source DD Darrel D. Operations and Technical Manager Entertainment Used the software for: 2+ years ### "Definitely recommend, and that's the highest praise" December 4, 2024 5.0 Excellent, I had never set up a ticketed event before, there was lots of help, and it just keeps getting easier and easier. Pros That it is Canadian, and located in the same province as our business. Any time I have a problem, there is help right away. Cons There are a couple things in the reports I wish I could find, but to be fair, I have not asked and maybe I'm just not looking in the right spots. Reason for choosing Showpass Pricing, location, able to use in a box office format, friendly and professional help. Review Source Response from Showpass December 11, 2024 Hi Darrel, Thank you so much for the kind words! We’re thrilled to hear that Showpass has been a great fit for your business and that our team has been able to support you every step of the way. It’s been awesome having you as part of the Showpass community, and we look forward to helping make your events even easier to manage! Thanks again for choosing us—we’re always here to help! EL Emily L. Sr. Marketing and Events Coordinator Events Services Used the software for: 2+ years ### "Awesome Client Support Team!" December 16, 2024 5.0 Overall, Showpass has been great to work with and has elevated our ticketing experience. Pros Their client support team is very quick to respond and help with anything that we need! Additionally, they have been able to innovate and build new features that have greatly improved our event set up. Cons We've had a bit of trouble with scanning in the past but the Showpass team was helpful in finding solutions for our issues. Alternatives considered [TicketSauce](https://www.capterra.com/p/159474/TicketSauce/)[Tixr](https://www.capterra.com/p/250289/Tixr-Creators/) Reason for choosing Showpass Our team wanted to use a local provider and build on our working relationship with the Showpass team. Review Source Response from Showpass December 20, 2024 Hi Emily, Thank you so much for your thoughtful review! We’re thrilled to hear that our client support team has been quick to help! We truly value the relationship we’ve built with you and your team. It’s been a pleasure working together, and we look forward to continuing to support your events. We’re always looking for ways to adapt and create new solutions for our event organizers, so it’s incredibly rewarding to know that we’re hitting the mark. Thank you for being a part of the Showpass community! BL Bea L. Director Entertainment Used the software for: 2+ years ### "Showpass is my go-to event listing provider!" December 11, 2024 5.0 They have been attentive and have great customer service representatives Pros Affordable fees and easy use interface. The metrics are easy to interpret and are helpful when booking future events. Cons I would like the mobile app version to be able to access the same dashboard as a laptop browser. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite’s fee structure changed and does not support small businesses and events. Review Source Response from Showpass December 20, 2024 Hi Bea, Thank you for the amazing review! We're over the moon to hear that Showpass has become your go-to! Thanks for choosing Showpass. We’re excited to keep supporting your events and small business! Cheers, The Showpass Team DJ Dwayne J. President Performing Arts Used the software for: Less than 6 months ### "Proud to be a customer" December 2, 2024 5.0 Showpass has honored everything they’ve said and are continually seeking input for improvement. Pros The vast flexibility it gives us and the customer service experience. Cons Over featured and because of too many extras took a bit longer to train. That’s not really a con though Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) More functionality and less expensive. Also better customer support to grow with. Review Source Response from Showpass December 11, 2024 Hey Dwayne, We’re over the moon to hear how much you’re enjoying your experience with Showpass! Flexibility and exceptional customer service are at the heart of what we do, and it’s so rewarding to know they’ve made a difference for you. We can’t wait to see all the incredible things you’ll accomplish with Showpass. Your feedback inspires us to keep improving and innovating to support your success. SB Samantha B. Administrative Support Hospital & Health Care Used the software for: 2+ years ### "Great Website" December 2, 2024 4.0 Pros Their software is easy to use and I love the explore feature. And I like that they are a Canadian company employing fellow Canadians. Cons I am unable to make a donation with the company that I want Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Because I want to support a smaller business and they have a good track record of not price gouging. Review Source Response from Showpass December 11, 2024 Hi Samantha, Thank you for your kind words! We’re committed to providing a fair and transparent service, and it’s wonderful to see that resonating with you. Thanks for being a part of the Showpass community—we’re here to ensure your experience continues to be seamless and enjoyable! DH David H. Co-Founder Construction Used the software for: 2+ years ### "My Great Adventure with Showpass" October 11, 2025 5.0 Pros I like that Showpass allocates a wide array of event management tools in one place. In addition, Showpass has payment processing tools that makes it an exceptional tool since most ticketing tools lack such features. Cons Even though Showpass pricing is higher than most basic ticketing tools it has the most robust features. Review Source NW Nico W. Product Operations Educator Apparel & Fashion Used the software for: 2+ years ### "Showpass is amazing! " December 10, 2024 5.0 Great! All the events I go to in Calgary primarily use Showpass and it's nice to not think or stress about getting tickets. Pros Convienence! Showpass is super convienent for all the shows that I go to. It's easy to log in find tickets and download then even right outside venue entrances. Cons Logging in can sometimes be a pain, but other than that it's easy to use. Review Source Response from Showpass December 12, 2024 Hi Nico, Thank you for the awesome review! It’s fantastic to know we’re your go-to for events in Calgary, and we’re excited to continue making ticketing stress-free for you. Thanks for being part of the Showpass community—we look forward to many more events together! MK Marla K. Marketing and Operations Manager Events Services Used the software for: 2+ years ### "Using Showpass for consumer show ticketing" November 16, 2023 4.0 Not bad, could be worse. They have good customer service. Pros Easy to set up, I like the live event tracking for ticket scanning Cons extra fees. I hate that we are forced to use it because of agreements with the venues that we rent. Reason for choosing Showpass We were forced to use Showpass within the venue. Switched from [tix123](https://www.capterra.com/p/75674/tix123/) We were forced to by the venue we were renting Review Source EM Erin M. Director Sales & Marketing Food & Beverages Used the software for: 6-12 months ### "Small Business Events" March 11, 2020 5.0 We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost! Pros We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great! Cons I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass We loved that Showpass was a local business and that a representative from their team called us in person to discuss working with them. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We wanted to support a more local business. Review Source MW Mallory W. Marketing & Brand Manager Food & Beverages Used the software for: 2+ years ### "Highly Recommend " December 9, 2019 4.0 Pros The software is very user-friendly and has eased some hiccups with our event ticket sales. From creating the event, customizing and now implementing into our social platforms we find Showpass to be a crucial component with all of our events. Cons I haven't found anything that I've disliked currently as the updates recently have changed any pain points. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Cost and user experience from customers and the organization. Review Source oV oscar V. Software Support Specialist Information Technology and Services Used the software for: 1-2 years ### "showpass is good " December 11, 2024 5.0 pretty good and seamless experience , overall i’m happy Pros easy to use, i can always rely on having my ticket to show up Cons all the extra ads i get when purchasing a ticket Review Source Response from Showpass December 12, 2024 Hi Oscar, We really appreciate your feedback! It’s great to know that Showpass has made ticket purchasing easy and reliable for you. Thanks for choosing Showpass—we look forward to helping you with many more seamless events ahead! TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 2+ years ### "Showpass Review" November 5, 2024 4.0 pretty good, sometimes inconvenient to access tickers Pros works well for getting tickets, not the best but not the worst Cons pretty easy system to use for accessing concert tickets Review Source TH Taryn H. Teacher Education Management Used the software for: 6-12 months ### "I <3 Showpass" December 14, 2024 5.0 Positive experience! Fast and easy check out Pros Quick and simple to purchase event tickets! Cons There are not enough local vendors/events. Review Source Response from Showpass December 20, 2024 Hi Taryn, Thank you for the awesome review! We appreciate you being a part of the Showpass community! PV Poupe V. Mortgage Professional Banking Used the software for: I used a free trial ### "Happy Customer " December 18, 2024 5.0 Easy to do business with, convenient, up to date technology Pros Easy to navigate ticket purchase. Prompt Cons Nothing bad to say, fees, nobody likes fees but I understand the nature of the business Review Source Response from Showpass December 20, 2024 Hi Poupe, Thank you for the wonderful review! Happy customers make us happy! We’re thrilled to hear that your experience with Showpass has been so smooth and convenient. We’re always working to keep things up to date and easy for you. Cheers, The Showpass Team MG Michele G. Senior Researcher Research Used the software for: 1-2 years ### "A Great Event Management Solution For Business " July 10, 2024 5.0 Pros I like the ease of booking events with the help of Showpass The software makes ticketing and general event management easy Deploying and using Showpass is straightforward Cons We have all features we require and Showpass has been effective Review Source RBV Robert Bob V. President and CEO Entertainment Used the software for: 1-2 years ### "Showpass raises the bar for all other event management companies" November 15, 2023 5.0 \[sensitive content hidden\] was able to train Bob Van Wart, the President and CEO who is the least techie person on our team within less than 2 hours over a Zoom call! Bob was able to explain the product to the rest of the team and once they were trained, it has become the #1 enabler for our plans to expand our Holiday Magic productions throughout the Maritime Provinces starting in 2024. Pros Intuitive, the before purchase and after purchase support has been industry setting. Our relationship manager, \[sensitive content hidden\], is so hands on and understands our business so well we had an absolutely seamless set up. The training for our people has to be the best in the industry. Cons I have to be honest and tell you that we have have 100% satisfaction rate with Showpass and the tech support we've had. The Foundation I work with has moved all their ticketing requirements now to Showpass. Review Source SD Shannon D. Game Day Coordinator Sports Used the software for: 1-2 years ### "Great system, easy to use" November 15, 2023 5.0 Mostly good experience and easy to use. Have recommended to other organizations Pros That allows you to set up individual and packages Cons The ease of set up of packages having to redo stuff could be improved on Reason for choosing Showpass Canadian company and seemed to be what we needed Review Source MJ Michele J. Social media and marketing Entertainment Used the software for: 1-2 years ### "Hosting a Showpass event is simple and effective" December 12, 2023 5.0 Pros Ease-of-use, excellent customer service support, very flexible and easy to use for both the customer and the host. Cons Some customers were unable to purchase tickets with their credit cards. Review Source TD Tyler D. Filmmaker Motion Pictures and Film Used the software for: Less than 6 months ### "Great Personalized Service" March 12, 2024 5.0 My experience has been excellent so far. I had a great customer service representative help sign me up. Then another great representative helped me sort out a challenging location issue as my event was on a college campus, and the building the event was in was a long ways away from where the map was directing people using the College's address. The representative spent the time working with me using the longitude and latitude of where I needed the audience members of the event to be directed to, ensuring that no one would get lost and miss the event. Pros Excellent personalized customer service. My event was on a college campus and the only address for the campus took event goers to the main college entrance, which was 2 Km away from the building where the event was occurring on campus, which would be a huge problem on the day of the event as people would a long ways away from where they needed to be, and be wandering around aimlessly, possibly missing the event Customer service representative \[sensitive content hidden\] worked with me to use the longitude and latitude coordinates to make sure that my event goers would be taken directly to where they needed to be. Cons Haven't found anything I don't like yet. Review Source Response from Showpass March 14, 2024 Hey Tyler, We are simply over the moon to hear that you had such an awesome experience! We're confident that this is the first of many amazing experiences you'll have on Showpass. P.s. Your shoutout for Brandon has been passed along to the entire team, it's reviews like yours that keep us going! Pieter H. Owner Arts and Crafts Used the software for: 1-2 years ### "Useful, but some features are suboptimal" July 18, 2019 4.0 Pros Great software and ticketing system. You can upload any individual seating configuration and effectively track ticket sales and purchaser demographics. Very useful for small auditorum ticket sales. Cons Sometimes the program fails to have the visual representatiom on the theatre seats show up, and there are too many individual menus to enter, which can deter purchasers from following through with an online purchase. Review Source TM Tammy-Jo M. Operations Manager Music Used the software for: 1-2 years ### "Korora Choir Association showpass" November 20, 2023 5.0 Good - easy to use, has most of the features we need. Pros Ease of use, especially for the volunteers. Cons Sometimes the max. number of tickets has behaved strangely. We also don't like that we can't see our donor report. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Showpass Reasonable cost and features that we wanted Review Source EC Ellen C. Treasurer Entertainment Used the software for: 1-2 years ### "Volunteer organizations benefit" May 2, 2022 4.0 People like the convenience of buying online. It's easy to advertise with a link. Pros Tracking sales. When several volunteers have tickets, it is important to know how many tickets are sold, and what money is collected. Cons There is no longer a Quick POS function. I have trouble getting reports to do what I want them to do. Employee stats - there is not a function to zero them out when money is collected. And of course, people don't like the fees. Reason for choosing Showpass Social Media integration, ability to text patrons, direct deposit, patron information is kept. Review Source Response from Showpass September 22, 2022 Thanks for your honest feedback, Ellen! New reporting features are being released by our dev team soon and we are so excited to share these new updates with event organizers. Stay tuned!