# RAKEN Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RAKEN the right Contractor Management solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153591/RAKEN/reviews --- RAKEN 4.6 (248) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 18th, 2026 # Reviews of RAKEN Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews AT Austin T Project ManagerCommercial Real Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “This allowed for my updates on that site to be seamless, up to date, and added with daily pictures it kept things concise in meetings.“ March 4, 2026 AS Andrew S PresidentConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Your are then passed on to a ‘Customer Success Manager’ who processes your set up and sends it off to IT coders in what they call “I generated a ticket”. But coders are absolutely inexperienced in construction cost coding. And cannot deliver what sales committed to.“ August 3, 2024 JB Joshua B project managerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Reagan has been a great app for us, but our favorite feature by far is the ease of uploading photos by just selecting them from the gallery.“ July 23, 2025 KO Kourtany O Saftey CoordinatorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “that there isn't a osha part for JSS and PPE as well as no change orders or drawings or being able to collaborate with our subcontractors forms or share checklists“ October 1, 2024 KP Kent P Project ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The daily reporting feature makes it easier for our site supervisors to efficiently provide clear, accurate reports.“ October 1, 2024 RG Rich G General ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The integration is not as complete as we had hoped with our job costing system.“ July 30, 2025 JB Joshua B project managerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Still new to the app learning quite a bit about it so far very enjoyable i’m reviewing the training videos and trying to learn a bit more about it a bit more complex than Procore but fairly simple“ July 23, 2025 BM Benjamin M Project ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “For example, adding a new employee requires switching to a desktop, which can be inconvenient in the field.“ July 22, 2025 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aneisha L. Chief Operating Officer Civil Engineering Used the software for: 2+ years ### "Do we love Raken? Yes, let me count the ways!" October 24, 2018 5.0 Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past! Pros 1\. Cloud based (no expensive servers, no storage limits) 2. Extremely easy to use 3. Allows Foremen/Superintendents to have very detailed field reports 4. Can share photos, recordings, weather, and reports with a link vs. large emails 5. Can track jobs by crews, employee, and cost codes 6. Easily document weather delays 7. Voice recording allows for a LOT of flexibility and complete detail 8. Phone, ipad, tablets or desktop are part of the accessibility with just a logon 9. All this at an affordable price 10. If you need to go to mediation and/or court, this is quite the electronic storage 11. Allows for employee to sign the time/work performed and no accidents 12. Easily modify your daily field report for different jobs. Cons 1\. We started when it first launched and it didn't have all the features but they were listening and added new things constantly 2. Would like to see more gps functions later for time card validating Review Source Response from RAKEN October 30, 2018 Thanks for your time writing this review and feedback, Aneisha! This is very exciting to hear. We have built Raken based on customer feedback and will continue to do so. Thank you! AC Amber C. Health and Safety Officer Construction Used the software for: Less than 6 months ### "10 Stars!!" May 22, 2025 5.0 Amazing! We are finally getting site and field workers using it. Its easy to use and easy to report from. Pros The onboarding team. Although 99% of my start up was with \[sensitive content hidden\] I also felt that \[sensitive content hidden\] was helpful. \[sensitive content hidden\] is the reason we went with . Cons I have no complaints thus far. I am happy with te response and the service from your companies team. Alternatives considered [SALUS](https://www.capterra.com/p/178999/Salus-Pro/)[SiteDocs](https://www.capterra.com/p/143579/SiteDocs/) Reason for choosing RAKEN The customer service from Cian was a huge reason. Review Source KW Kathy W. Administrative Assistant Construction Used the software for: Less than 6 months ### "Needs improvement" December 2, 2024 3.0 It's okay but unfortunately, I have worked with better systems. Pros It's an okay system for timecards, however, you have access to everyone's timecard in this system. It also doesn't allow you to sign your timecard daily. Cons I stored my signature on file however I get an email notice every week to review and sign my timecard, however, it does not allow me to just insert my stored signature so I have to write it every time. It is very annoying and time-consuming. Review Source EB Ephraim B. COO Construction Used the software for: 1-2 years ### "Awesome Customer Service" October 28, 2024 5.0 Very positive all the customer service reps have been very positive and easy to work with. Pros The ease of access and the usability of the app. Cons No clock in clock out time clock option. Alternatives considered [TimeTrex](https://www.capterra.com/p/67868/TimeTrex/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[BusyBusy](https://www.capterra.com/p/132787/busybusy/) Reason for choosing RAKEN Usability and familiarity Cost and Implementation team Review Source JM John M. PM Construction Used the software for: 1-2 years ### "HAPPY with Raken and support" November 4, 2024 4.0 Good customer service and fairly easy to use product Pros Daily and Super daily Reports. Cons Connecting to other software for reporting/dailys etc Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing RAKEN Cost was much more inexpensive to go with for similar tools that we use Switched from [Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) Better software. Review Source CG Clarence G. Supervisor Construction Used the software for: 6-12 months ### "My personal review of Raken " October 15, 2024 5.0 It’s simple it keeps track of all daily scopes of work, hours,manpower and delays it’s a personal quality control system simple app easy to learn saves time and money Pros Keeping up with scope of work hours and manpower Cons No cons All pros Digital Secretary at your fingertips A blessing definitely help you stay organized Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Expensive and complicated and don’t have all the features you need Review Source MB Michael B. Safety Coordiantor Construction Used the software for: 1-2 years ### "Best Construction App by far!" October 1, 2024 5.0 I have about 20 pounds less paperwork on my desk week to week thanks to !😂 Pros After getting into the app it has changed the way we monitor our jobs. It’s been a great addition to our company! Cons I can’t say what I like least. It’s a really good app with great customer support. Alternatives considered [SALUS](https://www.capterra.com/p/178999/Salus-Pro/) Reason for choosing RAKEN is just better all the way through Switched from [Dataforma](https://www.capterra.com/p/130599/Dataforma/) Dataforma was very difficult to use and support was non existent Review Source BM Benjamin M. Project Manager Construction Used the software for: Less than 6 months ### "Buono Construction Raken Review " July 22, 2025 5.0 One standout aspect of our experience has been the support from \[sensitive content hidden\]. She’s been absolutely amazing—responsive to all our inquiries and consistently providing detailed guidance on the application's features and best practices. Her support has made our onboarding and continued use of even smoother. Pros has been a fantastic addition to our toolbox. Its ease of use—from project budgeting to scheduling—has streamlined our daily operations. The ability to send detailed reports to our primary contractors provides a clear visual of progress and activities on-site. It’s made communication and documentation much more efficient. Cons One area for improvement would be mobile access for administrative tasks. For example, adding a new employee requires switching to a desktop, which can be inconvenient in the field. Expanding mobile functionality would make an already strong platform even better. Review Source JN Jeffrey N. ceo Construction Used the software for: 1-2 years ### "Top Teir Team" July 23, 2025 5.0 very friendly and knowledgeable support team. easy to navigate and learn the system. Pros is user friendly, easy layout and functionality. anytime ,yes ANYTIME i needed support it was seconds away, respectful helpful and real (not a BOT). Thanks Team Raken Cons deciding to use work log or timecard. Review Source VR Verified Reviewer Superintendent Construction Used the software for: Less than 6 months ### "Superintendent " July 30, 2025 5.0 Would recommend even just to get daily information on multiple projects. The information flows to the entire team. Pros \[sensitive content hidden\] was great to work with. Very responsive/ knowledgeable and easy to speak to. Customer service was on point Cons Was tough starting from scratch but with the team we worked out issues easy. It was a bit of an issue to connect with our accounting software. Review Source ME Miranda E. Coordinator Construction Used the software for: Less than 6 months ### "Coordinator Review" April 2, 2024 4.0 I find to be extremely useful. It provides logging and "eyes in the field" from the office. Pros I like the ease of use, training tool and data logging options. Cons I do not like that I have to contact Tech Support if one of the Techs has found themselves locked out of the app. It would be quicker/easier if I had the option to reset the password link for them. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing RAKEN I am unsure, the owners went with as it worked best with their vision/needs. Review Source TT Theodore T. Superintendent Construction Used the software for: 2+ years ### "Easy to use" October 14, 2024 5.0 I have been a user of for nearly 10 year and have introduced and used in two different construction companies. Pros I find the app easy to use and navigate. It is only limited to what you input into the app. Cons I cannot think of any cons at this time. Review Source MO Marika O. Admin Executive Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Raken is great!" October 28, 2024 5.0 Very easy app to use, it has a lot of great tools to report whatever is needed in the field. The tracking of safety is great just in case we get audited. Pros We are using it for the ease of the JHA feature, it's simple and easy for the guys! Cons We are a small company so cost matters to us probably more than a larger company, so the price was what make us take a pause before ordering. Review Source KS Kenny S. Chief Operating Officer Management Consulting Used the software for: 2+ years ### "Change Equipment Logs" September 25, 2024 4.0 We have used for many years and overall have been satisifed. Pros The ease of use for logging information. Cons The changes to the Equipment section and reports. Review Source TH Tonja H. Weatherization Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Coordinator" October 24, 2024 5.0 We were pleased with the system, but we are government funded and were required to use their system. Pros User friendly. The system provided us with all the data that was required to report out on Cons Unable to integrate with other systems, the state required us to use their system and they would not pay for another system plus it would require dual entry. Review Source AS Andrew S. President Construction Used the software for: Less than 6 months ### "Does NOT integrate with Sage300" August 3, 2024 1.0 Terrible!! Complete disconnect from the sales person who made all the promises. Your are then passed on to a ‘Customer Success Manager’ who processes your set up and sends it off to IT coders in what they call “I generated a ticket”. But coders are absolutely inexperienced in construction cost coding. And cannot deliver what sales committed to. Rakens left hand does’t talk to the right hand. Sales make commitments that are not achievable. And there’s no response to “who can I contact to resolve this problem?” 21 weeks still waiting. Pros I was sold a time card app that would integrate with our Sage300 cost coding and it would be up an running in 6 weeks Cons 21 weeks later and counting and has not delivered a working app! I’m still waiting. More frustrating, they’ve completely refused to refund, address, fix or otherwise acknowledge this problem, except to say “I will look into your request” I have no working app. Yet they have my money. I am happy to share all docs to prove this, contact me I’ll gladly publish/provide all emails. Review Source SH Steve H. Resource Manager Construction Used the software for: 1-2 years ### "A Resource Manager's Perspective on Raken" April 8, 2024 5.0 I would say it has been a good overall experience. Especially since this is the first and only construction app that we checked out and immediately put to use. We were able to add about 9 jobs in a two week period as it was being put into use. Pros It consolidated into one program that we could utilize for tracking job costs, work done, employee hours and materials used on the job. Cons At times, it does seem to be a little pricey when adding a new "seat at the table." Review Source JW Jennie W. Managing Director, PM Construction Used the software for: 1-2 years ### "Functional Program that has the potential for so much more." November 10, 2022 4.0 Pros It is easy to start using and requires minimal instruction. The daily report is nice once it is processed. Cons The updates that occur seem to down grade the system. There has not been an update that we have been excited about. The last one wiped out many of the things we liked. Review Source MC Mark C. Superintendent Construction Used the software for: 1-2 years ### "Program is very adaptable" April 4, 2024 4.0 It’s the next step in evolution for both the construction and management whether that be from an office side or a site side Pros With very little training, anyone, and everyone can at least use some function of the app, and be useful and productive with it Cons Good is not cheap and excellent is even more expensive Review Source JM John M. Sr. Project Manager Construction Used the software for: 2+ years ### "Great for construction management " May 11, 2023 5.0 I have used it daily for 13 years between the 2 companies I have worked for Pros You answer questions and upload pictures and the format of the report is put together for you Cons It can be glitchy. I don’t like that you can’t add pictures to the equipment if you have already passed that day Review Source JM Julie M. Facilities Manager Education Management Used the software for: 1-2 years ### "Success with Raken for construction management" May 12, 2023 5.0 We have been really happy with customer support. Pros allows for easily uploading field notes and progress photos. We also have created customized checklists that we use for project initiation, preconstruction and progress meetings and punch list. Cons It would be better if the checklists were available right from the main screen where the daily report is listed. I think that would help team members remember. They are a little bit buried and not intuitive to find. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Review Source PF Patrick F. Account Manager Construction Used the software for: 1-2 years ### "Pat Fricko's Review" April 3, 2024 5.0 I like it other that It takes a long time for pictures to load on the app and on the desktop. Pros I like all the pictures. but they do take a long time to load on the app and desktop. Cons It takes a long time for pictures to load on the app and on the desktop. Review Source JS James S. Supt Construction Used the software for: 1-2 years ### "Excellent " April 5, 2024 5.0 Excellent I really enjoy logging on from any device and it all keeps trac k. Pros Customer support and accuracy I like the way it keeps track of the hours even on other jobs Cons Rollover. And the way it carries over I have no problem and if there is I call customer support Review Source skip S. Sr Superintendent Construction Used the software for: Less than 6 months ### "Construction Technology Trends 2018" October 26, 2018 4.0 I have not been using it that log and am just getting started on a new project, so not that many subs are on board. I think it is adequate but could have a few more features where you can customize tabs. It doesn't seem like it is not that easy to filter and search topics (but i'm not completely familiar with all features). Pros is fairly simple to use. Its feature are not complex or convoluted, and it covers enough to reflect accurate daley activities. I use the software mostly through my phone, but you have the option to do it from a PC. Cons Depending on network coverage using from your phone can be negative. When you go into the photo app you can't see the dates photos were taking making it difficult to select correct date range. If sub contractors are inputting info, it would be nice if it showed within specific area (subs work log) real time, so that it can be integrated within licensed users Log (not separate) Review Source Response from RAKEN March 15, 2019 Thanks for your feedback, Skip! Please stay tuned as we're about to release an app version which supports offline. We will be sure to discuss your feedback regarding subcontractor data inputs with our Product team. For the meantime, feel free to use the 'Dashboard' functionality from either the mobile or web app. It includes a newsfeed of activities from inputs from the field - GC and subcontractor alike. Please contact us at help@rakenapp.com if you need assistance. Thank you! JW Jon W. Project Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Awesome product for field accountability" November 10, 2022 5.0 The software has allowed our company to keep an eye on the daily installations at the jobsite. If a PM sees a picture they have a question about, they can immediately reach out to the field workers and discuss it. Having the gallery to go back to if the GC has questions later on in the project has been invaluable on numerous occasions. Pros We have all of our Foremen, Superintendents, and Project Managers using this software. It's perfect for keeping up with what is going on in the field, and provides accountability for each crew to make sure their installs are up to standards and specs. Cons It would be great if the software could integrate more with the device's GPS for features such as time cards. It already uses GPS when setting up a project in the field by using your current location as the project address. Knowing where the employees are when they clock in would be helpful as well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.