--- title: "RAKEN Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RAKEN the right Roofing solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153591/RAKEN/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- RAKEN 4.6 (250) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of RAKEN Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews AT Austin T Project ManagerCommercial Real Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “This allowed for my updates on that site to be seamless, up to date, and added with daily pictures it kept things concise in meetings.“ March 4, 2026 RG Rich G General ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The integration is not as complete as we had hoped with our job costing system.“ July 30, 2025 JB Joshua B project managerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Reagan has been a great app for us, but our favorite feature by far is the ease of uploading photos by just selecting them from the gallery.“ July 23, 2025 BM Benjamin M Project ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “For example, adding a new employee requires switching to a desktop, which can be inconvenient in the field.“ July 22, 2025 JB Joshua B project managerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Still new to the app learning quite a bit about it so far very enjoyable i’m reviewing the training videos and trying to learn a bit more about it a bit more complex than Procore but fairly simple“ July 23, 2025 AS Andrew S PresidentConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Your are then passed on to a ‘Customer Success Manager’ who processes your set up and sends it off to IT coders in what they call “I generated a ticket”. But coders are absolutely inexperienced in construction cost coding. And cannot deliver what sales committed to.“ August 3, 2024 CW Candace W DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] has been really helpful in accommodating in getting zoom meetings set up around our schedule.“ July 22, 2025 KO Kourtany O Saftey CoordinatorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “that there isn't a osha part for JSS and PPE as well as no change orders or drawings or being able to collaborate with our subcontractors forms or share checklists“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 250 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Austin E. COO Utilities Used the software for: Less than 6 months ### "Raken - Eidson Underground Experience" July 22, 2025 5.0 I would use this software again if i ever went to another company. Hope to continue to utilize it for the years to come. Pros Customer service was exceptional. \[sensitive content hidden\] was a huge help, and the software has met all of our needs exceptionally. Cons Took a little bit to understand and learn, but the work flow is easy now that i understand it. Just a little bit of a learning curve Review Source EB Ephraim B. COO Construction Used the software for: 1-2 years ### "Awesome Customer Service" October 28, 2024 5.0 Very positive all the customer service reps have been very positive and easy to work with. Pros The ease of access and the usability of the app. Cons No clock in clock out time clock option. Alternatives considered [TimeTrex](https://www.capterra.com/p/67868/TimeTrex/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[BusyBusy](https://www.capterra.com/p/132787/busybusy/) Reason for choosing RAKEN Usability and familiarity Cost and Implementation team Review Source RM Ryan M. Owner Construction Used the software for: Less than 6 months ### "Great when it works." March 12, 2025 1.0 Pros The features and interface were exactly what we were looking for. Cons The mobile app did not always work as expected. Review Source JM John M. PM Construction Used the software for: 1-2 years ### "HAPPY with Raken and support" November 4, 2024 4.0 Good customer service and fairly easy to use product Pros Daily and Super daily Reports. Cons Connecting to other software for reporting/dailys etc Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing RAKEN Cost was much more inexpensive to go with Raken for similar tools that we use Switched from [Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) Better software. Review Source TM Tom M. Corporate Safety Director Construction Used the software for: 2+ years ### "Preferred document management platform." April 5, 2024 5.0 Very positive. Much preferred to other platforms I have used or reviewed. Pros Easy to use. Our field team has created reports that have proven to be significant down the road. Cons Difficult to implement changes to the templates. Templates are not very flexible. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing RAKEN Procore is the Devil! They claim to be all things to the contractor and force departments to embrace inferior subsets. Review Source AT Austin T. Project Manager Commercial Real Estate Used the software for: Less than 6 months ### "Makes job tracking a breeze " March 4, 2026 5.0 It was a net positive for me. The reporting for our jobsite was easy to read and simple to convey in a quick meeting. This allowed for my updates on that site to be seamless, up to date, and added with daily pictures it kept things concise in meetings. Pros I used Raken as a General contractor so I tracked reporting from our subcontractor who utilized the app. The amount of information and communication a single pdf could provide was incredible. The features they used kept me in the loop and allowed for update meetings to run efficiently. Cons I didn't experience any cons as the GC who used their reports. The subcontractor appeared to utilize most of the functions on their daily reports which made my job easier. Review Source Response from RAKEN March 11, 2026 Thank you for the detailed feedback! We love hearing that our reporting helped streamline your communication with your subcontractors. Our goal is to make those update meetings as seamless as possible, so it’s great to know the PDFs and daily photos hit the mark for you. We appreciate you choosing Raken to keep your jobsite connected! BM Benjamin M. Project Manager Construction Used the software for: Less than 6 months ### "Buono Construction Raken Review " July 22, 2025 5.0 One standout aspect of our experience has been the support from \[sensitive content hidden\]. She’s been absolutely amazing—responsive to all our inquiries and consistently providing detailed guidance on the application's features and best practices. Her support has made our onboarding and continued use of Raken even smoother. Pros Raken has been a fantastic addition to our toolbox. Its ease of use—from project budgeting to scheduling—has streamlined our daily operations. The ability to send detailed reports to our primary contractors provides a clear visual of progress and activities on-site. It’s made communication and documentation much more efficient. Cons One area for improvement would be mobile access for administrative tasks. For example, adding a new employee requires switching to a desktop, which can be inconvenient in the field. Expanding mobile functionality would make an already strong platform even better. Review Source JN Jeffrey N. ceo Construction Used the software for: 1-2 years ### "Top Teir Team" July 23, 2025 5.0 very friendly and knowledgeable support team. easy to navigate and learn the system. Pros Raken is user friendly, easy layout and functionality. anytime ,yes ANYTIME i needed support it was seconds away, respectful helpful and real (not a BOT). Thanks Team Raken Cons deciding to use work log or timecard. Review Source VR Verified Reviewer Superintendent Construction Used the software for: Less than 6 months ### "Superintendent " July 30, 2025 5.0 Would recommend even just to get daily information on multiple projects. The information flows to the entire team. Pros \[sensitive content hidden\] was great to work with. Very responsive/ knowledgeable and easy to speak to. Customer service was on point Cons Was tough starting from scratch but with the team we worked out issues easy. It was a bit of an issue to connect with our accounting software. Review Source RG Rich G. General Manager Construction Used the software for: Less than 6 months ### "New to Raken" July 30, 2025 4.0 We are pleased with the software and hope to be able to utilize it more as we increase our understanding of how it can help our production flow better. Pros The dashboard feature allows me to see what is going on with all of our projects. It is a great tool to communicate information across all levels of our team. Reporting and quality control features are helpful Cons The integration is not as complete as we had hoped with our job costing system. Observations are not shown on the dashboard activity and need to be found in the project file. Review Source JH Jonathon H. Safety Administrator Construction Used the software for: 1-2 years ### "The best Platform I have ever Encountered." December 13, 2024 5.0 11/10. You cant beat Raken. Tell your competition to start laying off their workers. Pros I love that their system is constantly being upgraded to give more power to their customers. Cons My least favorite part of raken, is the delay between mobile and PC platforms. Mobile seems to update alot more frequently. Though this is not problem for me. We Love raken! Review Source SH Steve H. Resource Manager Construction Used the software for: 1-2 years ### "A Resource Manager's Perspective on Raken" April 8, 2024 5.0 I would say it has been a good overall experience. Especially since this is the first and only construction app that we checked out and immediately put to use. We were able to add about 9 jobs in a two week period as it was being put into use. Pros It consolidated into one program that we could utilize for tracking job costs, work done, employee hours and materials used on the job. Cons At times, it does seem to be a little pricey when adding a new "seat at the table." Review Source BB Bret B. Estimator Utilities Used the software for: 1-2 years ### "Raken Review " April 3, 2024 3.0 Works well for the most part besides for a few issues here and there. Your team does a good job being accessible and reaching out to help. Certain features we would like to see implemented that don't seem to be on your teams' plans have us looking for solutions elsewhere. Pros Accessibly and the simple interface makes the integration into using very simple for employees new to online softwares. The surveys are also very helpful and allow for easy to compute data being accessible for everyone to see. Cons Isn't much that can be tailored to our needs specifically. We have discussed with members of your team on certain features or abilities we would like to have available that you are unable to meet. Reason for choosing RAKEN Passed on from our parent company who had worked with Raken previously. Review Source VR Verified Reviewer Design, Estimate, and project Coordinator Construction Used the software for: 2+ years ### "Construction is Hard, But Daily Reporting Does Not Have to Be" March 5, 2019 5.0 Raken was the solution to our Daily Report Delema. Years of filing paper dailys left us with mountains of papers to file, lack of information, and inconsistent reporting. On the surface this is OK until something happens down the road that you need to look back. Sometimes a job that is over 5 years old needs to get dusted off and dredged out from the bowels of the filing cabinet. Raken solves that with its easy to use interface, cloud storage, and impressive looking reports. What sold us the most on the product was its ability to incorporate photos into our reports. It is well worth the upgrade in the account. Since our companies owner is not around all the time it allows him to log in at the beginning of each day and quickly get a visual feel for how each of our jobs are going. And we all know that a picture is worth a thousand words. This is paramount when an issue arises; photographic proof is money- be it going into your pocket, keeping it from coming out of your pocket, or in the monetary value of time. Although I would not say that Raken takes our employees less time in the field than our traditional reports (as their product promises) it does provide us with consistent reports that are easy for us to send to clients when needed, asses for subcontractor billing and most importantly: They guys USE it. Nothing is harder than getting your construction crew to follow a clerical procedure. Raken solves that with its easy to use mobile interface. Pros It is a software my guys in the field will and do use. It is simple as that. Cons Although constant updates are good, Raken does change their online site up relatively frequently as they roll out newer and better options for the product. Although the end result is good, for those who do not adapt to change in the technology world, or are not tech savvy it can be a bit frustrating. Review Source Response from RAKEN March 7, 2019 Thank you for your review and feedback! We really appreciate this information as it helps with further development of Raken. If you need any assistance with using Raken in the most efficient way possible, please feel free to reach out to us at help@rakenapp.com or give us a call at 866-438-0646. We would be happy to help. Thank you! Chris C. CIO Construction Used the software for: 1-2 years ### "Raken has made life easier" December 15, 2022 5.0 Raken has been an excellent partner during the entire journey. From the pitch, through proof of concept, license negotiations, implementation, and production, Raken has been very easy to deal with the entire way. Pros The struggle to produce quality daily reports at construction sites used to be real. Raken gave us an "Easy" button. It is almost hard to imagine life before Raken. Cons Raken has some extremely nice checklist features to collect data on the mobile app. The only con, is that getting to the data behind these checklists is not possible beyond the PDF report that the checklist produces. Review Source GL Gretchen L. Project Controls Construction Used the software for: 1-2 years ### "Raken construction" August 18, 2022 5.0 There have been some frustration with the program, however the customer service is excellent. Pros The date stamped - time sheets - imported cost codes Cons Can't custom very well - mobile application - signing timesheets or toolbox talks Review Source MS Matt S. Project Mgr Construction Used the software for: 2+ years ### "Raken is Perfect Tool for Small Subcontractor!" April 3, 2024 5.0 Pros Our small company is able to do all necessary project documentation and tracking in Raken. Cons WE would like to have a more seamless integration with our Quickbooks accounting software. Review Source JM Julie M. Facilities Manager Education Management Used the software for: 1-2 years ### "Success with Raken for construction management" May 12, 2023 5.0 We have been really happy with Raken customer support. Pros Raken allows for easily uploading field notes and progress photos. We also have created customized checklists that we use for project initiation, preconstruction and progress meetings and punch list. Cons It would be better if the checklists were available right from the main screen where the daily report is listed. I think that would help team members remember. They are a little bit buried and not intuitive to find. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Review Source LD Larry D. QC Manager Mining & Metals Used the software for: 1-2 years ### "Not the right product for mining construction" September 15, 2022 2.0 I am a Quality Control manager. In addition to the inefficiency of its daily use, Raken has CAUSED us a loss of information on many of our daily reports. Raken puts me and my company at risk of supplying incomplete information to our client. This is unacceptable and I would not recommend this software. Use of this product has been mandatory between contractors on this Federal underground project, but we have found it to impede our work and not be as time-saving and efficient as the company claims. Pros Ability for all users to edit or add data to the same document Cons Glitchy. Not stable. Raken is limited to Internet Explorer and doesn't work well with that. I use other browsers by choice and Raken forces me to use I.E.. Much data has been lost due to Raken's inability to save attachments consistently. Sometimes they save, sometimes they pretend to save and disappear. Raken does not work well without internet or phone signal (like in an UNDERGROUND MINE). If one user is logged on, another user's interface with Raken is slowed down significantly.Editing equipment and crews is tedious and has to be repeated every day for every report. Reason for choosing RAKEN No choice. Federal project requirement. Review Source TL Tung L. Accounting and HR Assistant Construction Used the software for: Less than 6 months ### "Raken System" August 3, 2024 3.0 Raken seems somewhat helpful in keeping the details for different jobsites. Pros Raken help keeps track of details at different project locations. Cons Obtaining an invoice from Raken system is challenging. Review Source VR Verified Reviewer Partner Construction Used the software for: 6-12 months ### "Awesome Product" April 20, 2024 5.0 Pros It was simple and combined multiple platforms into one. Cons There is nothing I can think of to list here Review Source Isauro G. Project Engineer Construction Used the software for: 6-12 months ### "Raken Review" January 10, 2019 4.0 We have been using the Raken app now for almost 8 months. We have found that this greatly cuts on paper waste, and improves response time by having uploads available in real time. Pros We are a commercial wood framing company. The best feature of this app is the ease of use for all of our foremen. The speak-to-text works great, and uploading pictures are simple. This gives us plenty of real-tie information. Cons Once you have multiple projects going, sometimes it is difficult to find a specific log that mentions a key item you are looking for from a month or two ago. A keyword search feature to sort through the daily logs would be nice. Review Source Response from RAKEN February 4, 2019 Thanks for the feedback, Isauro! Really glad to hear that Raken has been working out well. In regards to the keyword search, you can actually use the 'Dashboard' tool from the app to search through all your old reports. Once in the 'Dashboard', there's a search icon in the top right, feel free to contact our support if you need any help@rakenapp.com if you need assistance. Thanks again! JW Jon W. Project Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Awesome product for field accountability" November 10, 2022 5.0 The software has allowed our company to keep an eye on the daily installations at the jobsite. If a PM sees a picture they have a question about, they can immediately reach out to the field workers and discuss it. Having the gallery to go back to if the GC has questions later on in the project has been invaluable on numerous occasions. Pros We have all of our Foremen, Superintendents, and Project Managers using this software. It's perfect for keeping up with what is going on in the field, and provides accountability for each crew to make sure their installs are up to standards and specs. Cons It would be great if the software could integrate more with the device's GPS for features such as time cards. It already uses GPS when setting up a project in the field by using your current location as the project address. Knowing where the employees are when they clock in would be helpful as well. Review Source JM Jason M. Superintendent II Construction Used the software for: 2+ years ### "The Barton Malow Review " October 24, 2018 4.0 I can hold people accountable for there actions of projected dates vs delivered dates. I can log deliveries as well as the inventory sheets of these deliveries. Pros I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions. I also like that I can email the uploaded and signed report to anyone I need to. Cons I would like to see my subs reports prior to having to sign the report as it generates the signed report. I would also like to have an option to upload videos as well. I would like to be able to search the reports making it easier to look up documentation as we move through the project., Sometimes we are required to supply dates and times of activities and or documented issues. It makes it a long investigation period when searching an issues or log that was done 8months in the past. Maybe there can be a key word search added and or task, unless there already is one that I dont know about. Review Source Response from RAKEN October 30, 2018 Thanks for your review and feedback, Jason! Please contact us at help@rakenapp.com, we will be happy to assist you with the observations you¿ve described. Thank you! MW Mason W. VP Construction Used the software for: 1-2 years ### "Raken Review " April 5, 2024 4.0 Easy to use and the customer service has been good. Pros The pictures and reports tagged to each day and job. Cons The mobile app isn't as functional as the web. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.