--- title: "NetSuite SuiteProjects Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NetSuite SuiteProjects Pro Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/153572/NetSuite-OpenAir/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # NetSuite SuiteProjects Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NetSuite SuiteProjects Pro ## What is NetSuite SuiteProjects Pro? From resource management and project management, to time and expense tracking, project accounting, and billing and invoicing, NetSuite OpenAir Professional Services Automation (PSA) software empowers your entire professional services business to gain real-time insights, increase project profitability and maximize billable resource utilization to make informed, data-driven decisions from a single, cloud-based platform. ## What is NetSuite SuiteProjects Pro used for? [Project Management](https://www.capterra.com/project-management-software/)[Expense Report](https://www.capterra.com/expense-report-software/)[Resource Management](https://www.capterra.com/resource-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 73% Neutral 9% Negative 18% Starting price $399 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetSuite SuiteProjects Pro?[Manage this product listing](https://www.g2.com/products/suiteprojects-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetSuite SuiteProjects Pro 3.9 (44) VS. [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $399 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (43) Ease Of Use 4.5 (14,818) Value For Money 3.6 (26) Value For Money 4.3 (10,129) Customer Service 3.4 (28) Customer Service 4.4 (9,865) ## NetSuite SuiteProjects Pro alternatives [4.4 (3,045)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,575)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,777)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [View all alternatives](https://www.capterra.com/p/153572/NetSuite-OpenAir/alternatives/) ## FAQs about NetSuite SuiteProjects Pro Overview ### Which roles and teams benefit most from NetSuite SuiteProjects Pro? NetSuite SuiteProjects Pro is most used by professional services leaders, operations managers, and project delivery teams that manage resource assignments, project timelines, and service delivery. Finance, accounting, and sales operations staff use it to track project costs, billing, commissions, and profitability, while technical teams support implementation and reporting. Answer based on 43 reviews Overview ### What company size and specific industries is NetSuite SuiteProjects Pro built for? NetSuite SuiteProjects Pro is designed for small to midsize businesses that need project management software. The vendor description does not name specific industries, so its intended audience is broad across sectors rather than limited to one industry. Features and Usability ### What are the key features of NetSuite SuiteProjects Pro? NetSuite SuiteProjects Pro offers project management features such as task management, project planning, Gantt/timeline view, and project templates, plus resource allocation and scheduling. It also includes time and expense tracking, billing and invoicing, project accounting, reporting and analytics, workflow management, and client portal access. Integrations ### Which third-party tools and platforms does NetSuite SuiteProjects Pro integrate with? NetSuite SuiteProjects Pro integrates with NetSuite for financial, operational, billing, invoicing, and project data workflows. It also connects with Salesforce Sales Cloud, supporting the exchange of customer and project-related information between professional services operations and CRM processes. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does NetSuite SuiteProjects Pro offer? NetSuite SuiteProjects Pro provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference, and videos provide self-paced viewing. Answer based on 1 reviews Getting Started and Support ### What customer support options does NetSuite SuiteProjects Pro offer? NetSuite SuiteProjects Pro offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as mixed, with some reporting long waits, scripted responses, and an outdated forum, while others rely on help resources for answers and basic guidance. Answer based on 2 reviews Features and Usability ### How easy is NetSuite SuiteProjects Pro to use? NetSuite SuiteProjects Pro supports core time, expense, project, and resource tasks, but its learning curve can be steep. Consulting and professional-services teams often find scheduled timesheet and utilization reporting useful after training, while others describe navigation, submitted-timesheet edits, filters, and complex report setup as cumbersome. Careful implementation and role-based training matter. Answer based on 20 reviews Features and Usability ### How user-friendly is the NetSuite SuiteProjects Pro interface? NetSuite SuiteProjects Pro provides a functional interface for recording time, PTO, and project data, but many users find it dated and difficult to navigate. Teams can benefit from customizable filters and integrations, yet resource scheduling, budgeting, dropdown behavior, hidden options, and the newer interface may require extra clicks and adjustment, especially for established users. Answer based on 16 reviews ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of Project Management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) NetSuite SuiteProjects Pro includes **Project Time Tracking** and **Project Time Tracking**. However, it does not include **Deadline Management**. Its **Project Time Tracking** functionality helps teams record billable and non-billable hours, monitor project effort, and keep work aligned with budgets, providing teams with clearer visibility into resource use and project progress. Collaboration Tools 3.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Billing & Invoicing 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Project Planning/Scheduling 3.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Reporting/Project Tracking 2.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Time & Expense Tracking 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing Accounting Integration 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system NetSuite SuiteProjects Pro 52 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Multiple Projects: Ability to handle several projects simultaneously - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Reports: Document and report the progress of ongoing projects - Project Accounting: Manage and track financials on a project-to-project basis - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Skills Tracking: Track employee skills, competencies, training & qualifications - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Utilization Reporting: Track the frequency of asset usage - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (43) 3.6 Based on 43 reviews ## Pricing Value for money 3.6 (26) [View pricing plan details](https://www.capterra.com/p/153572/NetSuite-OpenAir/pricing/) Basic $399.00 Per User,Per Month Value for money 3.6 (26) 3.6 Based on 26 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (28) 3.4 Based on 28 reviews ## User reviews Overall rating 3.9 Based on 44 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(16) 3(4) 2(7) 1(1) Mentioned topic Recent reviews first, then most helpful Zoe S. Sales Admin Used the software for: Less than 1 year ### "Netsuite was great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Not specifically Projects pro but Netsuite was great you had note sections and each document if it was tied directly linked and easy to get too. Pros It was very useful and easy to get around there was never any confusions or road blocks with Netsuite. Cons There really wasnt anything I didnt have issues with it was a great program and had cool features to get from each document. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrator Used the software for: Less than 1 year ### "Powerful in theory, but execution and performance are major letdowns" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 31, 2026 Overall, the transition to NetSuite has been a struggle. The combination of system lag and a failed implementation has hurt our productivity rather than helping it. It feels like we are paying for a premium enterprise solution but receiving subpar support and performance. Pros NetSuite is a comprehensive tool that technically houses all business data in one place, which is why we chose it. Cons "The system performance is extremely poor; we deal with constant lag that significantly slows down our daily tasks. Additionally, the functionality does not align with our actual business processes because the implementation team was not helpful. They didn't take the time to understand our workflows, and we were left with a system that feels like a 'round peg in a square hole.' We also received almost no training, which has made adoption difficult and frustrating for the entire team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Sales Commission Analyst Used the software for: 1-3 years ### "Great software for PM, time & expense " 4.0 June 14, 2018 Pros Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily Cons Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer App administrator Used the software for: Less than 1 year ### "NetSuite OpenAir Review from an admin perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2019 I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool. Pros One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department. Cons OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rufus R. Technology Business Consultant Used the software for: 3-5 years ### "Don't use unless you want to waste employee's time" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 28, 2024 Pros The API would automatically update the timesheet from Dev Ops if it wasn't broken (which it regularly was) Cons Clunky, unintuitive layout, boxes too small to read the values entered, too many buttons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Lead Functional Consultant Used the software for: Less than 1 year ### "Meh..." 4.0 February 4, 2019 Pros I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite. Cons the UX seems a bit outdated compared to many others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael N. IT Security Consultant Used the software for: Less than 1 year ### "its a typical tracking app" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 18, 2017 transparent time tracking Pros it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each Cons not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer tech lead Used the software for: 3-5 years ### "If you want to implement this, avoid if possible…" 2.0 November 23, 2023 Pros Not many good things to say in order to fit 40 characters, but I’ll try - it’s very feature rich and very configurable. Cons Poor implementation, extremely clunky, a classic Oracle corporate product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Sr. Director of Professional Services Used the software for: 1-3 years ### "Buyer Beware" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 9, 2018 Has good billing functionality Pros Timesheet and expenses approval workflows. milestone and T&M billing rules. Cons WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Product Owner Used the software for: 1-3 years ### "Hard to use but good features" 3.0 December 26, 2018 Painful at first, and even still to this day, but data is all organized and clean. Pros Great features and tracking of expenses, time, etc. Secure, we used it with SSO Mobile app Cons So hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153572/NetSuite-OpenAir/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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