# Salesforce Field Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce Field Service Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/153526/Field-Service-Lightning --- # Salesforce Field Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce Field Service ## What is Salesforce Field Service? Salesforce Field Service, built on the world’s #1 CRM, empowers teams to provide a connected experience. By connecting the back office to the field, organizations can elevate employee interactions and exceed customer expectations. Meeting customers on their digital channel of choice with real-time appointment updates, mobile worker details, and virtual troubleshooting to make every moment memorable. ## What is Salesforce Field Service used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 88% Neutral 6% Negative 6% Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Field Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Field Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Field Service 4.3 (33) VS. [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $50 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (33) Ease Of Use 4.5 (408) Value For Money 4.0 (26) Value For Money 4.5 (401) Customer Service 4.2 (28) Customer Service 4.7 (404) ## Salesforce Field Service alternatives [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Highest Rated [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/153526/Field-Service-Lightning/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.3 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Forms 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Billing & Invoicing 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Dispatch Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Salesforce Field Service 102 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Track all personnel who operate company vehicles Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Create, save, and store files Store and access documents, forms, and photos in one centralized place Form predictions based on past and present data/trends Monitor fuel consumption and optimize fuel usage Monitor and track fuel consumption and costs Visualize locations on a map Determines the location of a device using GPS or an IP address System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Ability to chat online in real time Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Track/log the amount of time employees worked per job using a timer Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan and schedule the use of production resources Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track past routes to better plan and optimize repeat trips Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Identify and assess hazards to ensure the well-being of employees, assets, and the environment Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage the planning and execution of supply chain activities Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track and document the history, application, or location of an item or activity Organize and track the physical movement of goods from one location to another Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (33) 4.3 Based on 33 reviews ## Pricing Value for money 4.0 (26) Free Trial [View pricing plan details](https://www.capterra.com/p/153526/Field-Service-Lightning/pricing/) Contractor $50.00 Per User,Per Month It includes: - Mobile Productivity Tools - Mobile App for Offline Work Order Management Contractor Plus $75.00 Per User,Per Month It includes: - Dispatcher Web App - Selling and Service Solution Dispatcher $165.00 Per User,Per Month It includes: - Job Scheduling Optimization - Resource Management - Work Management - Workflow Automation Technician $165.00 Per User,Per Month It includes: - Mobile App - Productivity - Offline Access Field Service Plus $220.00 Per User,Per Month It includes: - Work Order Management - Asset Management - Product Tracking - Android & iOS Mobile Apps - Scheduling Einstein 1 Field Service $600.00 Per User,Per Month It includes: - Appointment Assistant - Visual Remote Assistant - Feedback Management - Multiple Digital Channels - Slack Support - Generative AI - Analytics - Data Cloud Value for money 4.0 (26) 4.0 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (28) 4.2 Based on 28 reviews ## User reviews Overall rating 4.3 Based on 33 reviews Filter by rating 5(17) 4(12) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent Nataliya T. owner Arts and Crafts ### "Review for Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 2, 2026 At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy Pros I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. Cons It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dionne Joy M. Service Hub Representative Higher Education ### "Salesforce Field Service excellent Customer Support for Business and value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 My overall experience with Salesforce has been amazing, the ability to connect with everyone. Excellent customer support for business and provide value for money. Pros Salesforce is great for customer support, easy to use and provide updates and improvements. Great value for money for business, provides invoice and estimate also fix bugs and issues. Cons My least like was the learning stage, Salesforce is super excellent for customer support and easy to use for everyone. providing great invoicing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lance L. Service coordinator Internet ### "Easy to use and deploy across multiple teams!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Very good! Easy to use across all departments and outstandingly easy to deploy across teams as a whole Pros Super easy to use. Great value for the money and allows multiple teams to collaborate. Can be buggy at times but never dead in the water. Cons Sometimes the amount of updates needed for our techs is a bit overwhelming. They are easily frustrated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User VP, product and services Capital Markets ### "Great platform for field management and customer connection" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2025 Pros One platform for employee productivity, field management and customer info management. Also able to download data into spreadsheet Cons Lack of full training and ability to generate analysis using AI. The price is but expensive as well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rashvinder S. Tax preparer Accounting ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Pros I loved when I could find all the history for transaction at one place and can find so many different ways like phone number, name etc.. Cons i can not think of anything about least favorite feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Gabriel A. Sales Engineer Information Technology and Services ### "Smart & efficient tool for technicians on the field" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 5, 2025 Used to assign tasks/appointments for technicians on the road Pros Very intelligent & efficience task distribution system based on availability, skills, inventory, location, etc. Cons It can be challenging to manage people calling sick last-minute Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kay B. Global Tech Support Machinery ### "Extrem schlechte Entwicklung " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 17, 2025 Ich frage mich, wie man so etwas zur Benutzung freigeben kann. Nach dem Absturz muss die App neu installiert werden, alle eingegebenen Daten sind dann verschwunden und müssen erneut eingegeben werden. Zur Synchronisation benötigt man eine extrem schnelle Internetverbindung, sonst dauert die Synchronisation ewig. Wer sich als Unternehmen überlegt, diese App zu nutzen, sollte sich lieber vorher die Lösungen von kompetenteren Entwicklern ansehen. Pros Leider gibt es nichts positives über diese App zu berichten. Cons Stürzt ständig ab und ist wohl in der Bedienung die mit Abstand schlechteste App, die ich je gesehen habe. Völlig überlagerte und unübersichtliche Menu-Führung Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Cherryl N. Human resources Electrical/Electronic Manufacturing ### "Saleforce field services is a good software and enables one to save time cost and schedule their work effectively , its the best app. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost Pros It has alot of features that are helpful to me and also there analytics and reportings. Cons Performance issue and subscription plan is alittle bit to high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV ASHLEY V. Office Manager Information Technology and Services ### "Love this! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 10, 2025 Overall, i enjoy using Salesforce Field services in my company. Pros I enjoyed using this platform in my business. Cons The price was higher than other platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Balamurugan P. System Engineer Medical Devices ### "The Best Field Service Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 I have a total of 2.5 years experience in Salesforce Field Service Pros Salesforce FSL helps our team to provide solution for end customers with its AI driven scheduling & Optimization. Further, it helps to track the work orders by using service reports. Overall I like the Mobile app since its really helps the technicians to track their orders. Cons Sometimes the mobile app crashers and it affects the technicians to complete their orders on time. Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reasons for choosing Salesforce Field Service Because of less pricing and AI driven features we choose Salesforce FSL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153526/Field-Service-Lightning/reviews/) Popular comparisons [FieldPulse vs Salesforce Field Service](https://www.capterra.com/compare/153475-153526/FieldPulse-vs-Field-Service-Lightning)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)