# CustomerHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CustomerHero the right Survey solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153472/Startquestion/reviews --- CustomerHero 4.9 (175) [View alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CustomerHero Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MAYERLY G bachelorMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool.“ November 30, 2023 MZ Marek Z Doctor of sociology / Researcher / AnalystGovernment Relations, 2 - 10 employeesUsed the software for: 6-12 months. “Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to synchronize the effects of working with the browser with the server (to put it simply, sometimes a piece of work is not saved).“ September 13, 2021 IJ Iza J ResearcherCivic & Social Organization, 2 - 10 employeesUsed the software for: Less than 6 months. “nice life hacks how to save time, easy to copy-paste survey from the other document; useful and easy preview of appearance and filters during the creation“ May 30, 2022 PP Paulina P Customer ExperienceInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It is not possible to combine data into a large dashboard from different points of contact, e.g. conversion of 1 result for the indicator.“ September 19, 2021 MS Marcin S HR ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics.“ November 21, 2022 JS Joanna S Training and Talent DevelpmentLogistics and Supply Chain, 201 - 500 employeesUsed the software for: 1-2 years. “The fact that I do not use all the available options that are incomprehensible to me from the short description and I do not know how to use them, e.g. Widgets, tagging responses, etc.“ August 12, 2021 DL Dorota L Sales SupportMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate the ability to download the results in several formats - from an Excel table to a ready report in Power Point.“ August 6, 2021 Zuhairah A Marketing Communications SpecialistInternet, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There are not much choices that can be choose from the subscription price scheme, especially for a small companies, thus making them have to choose pricier premium plan then what their organization actually needs.“ July 13, 2021 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maciej L. HRBP Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Impressive usability and user friendly" February 10, 2023 5.0 I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation. Pros Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire. Cons The appearance of the data in the downloaded result file requires many transformations. Review Source NŚ Natalia Ś. Tech Support Automotive Used the software for: 2+ years ### "The uniqueness of Webankieta.pl " June 2, 2022 5.0 Webankieta.co.uk program helped me in my studies. It makes it easier for every student. Pros Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program. Cons I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions. Review Source AM Andrzej M. Customer Experience Manager Telecommunications Used the software for: 2+ years ### "Reasonable tool that does the job" August 11, 2021 4.0 Pros Rankings which allows me to compare NPS score for different data sources. Cons I have to filter each survey separately. Review Source DS Dawid S. Sales Manager Human Resources Used the software for: 2+ years ### "An Outstanding Survey Platform - StartQuestion" July 12, 2023 5.0 Pros StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market. Cons I think the rules for displaying questions could be a more intuitive feature. Review Source AT Aleksandra T. Research Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Webankieta review" June 8, 2022 5.0 Pros The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast. Cons What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire. Review Source JS Joanna S. Training and Talent Develpment Logistics and Supply Chain Used the software for: 1-2 years ### "Useful tools for surveys and tests" August 12, 2021 5.0 Useful tools - I mainly use surveys and recently a test. They are useful for various actions carried out by the HR and Marketing department - post-training surveys, satisfaction surveys, voting in contests, etc. Pros Generated reports on the collected results - I have a summary easily and quickly, filtering data is a very useful option. Creating surveys is simple and intuitive, you can also use ready-made templates, choose various types of questions, there is an option of individual settings in the survey (questionnaires, in-depth questions, etc.). I have access to archival projects. Cons The fact that I do not use all the available options that are incomprehensible to me from the short description and I do not know how to use them, e.g. Widgets, tagging responses, etc. I know that I could use Webinars on given topics. Review Source VR Verified Reviewer Co-Founder Internet Used the software for: 1-2 years ### "Smooth NPS tool" January 3, 2022 5.0 Pros Easy of implementation; helpful team; clear UX for both clients and admins Cons I have not identified any cons of the software. Review Source VR Verified Reviewer WPI Team Leader PSA Poland / Warranty Auditor Automotive Used the software for: 1-2 years ### "Great tool to science research" November 17, 2017 5.0 Pros \+ Pulling data from repeat groups + Easy to use interface and export to excel. + survey interface + Ease to set up the tool. Cons Maybe, the Nordic languages are missing. Review Source VR Verified Reviewer Owner Design Used the software for: 2+ years ### "World-class support" September 23, 2020 5.0 Pros — Tech Support — Easy of Use — Integrations Cons Lack of advanced question types, eg. conjoint analysis. Review Source VR Verified Reviewer Fotograf imprez, obróbka cyfrowa zdj Used the software for: Less than 6 months ### "Very easy, usfull and clear. I like this web very much. " March 5, 2018 5.0 Pros I like the most way how looks results. Figures, pictures, diagrams etc. Questionnaire looks really professional and modern. It's easy to use for everyone. Cons I'm very demanding client so it's hard to satisfy me, I find only one minus. Sometimes i have to wait to long for support. Review Source AZ Artur Z. Menager Tech Support Computer Software Used the software for: 6-12 months ### "The best tool to collecting feedback" May 25, 2022 5.0 A big plus for an intuitive user panel. The price of the tool is competitive with others. Pros The intuitiveness of this tool and the wide possibility of analyzing the results. Cons It's hard to find things that I don't like about this tool. Review Source HD Honorata D. HR Business Partner Chemicals Used the software for: 2+ years ### "Simple, intuitive, usable." August 22, 2021 5.0 Simple, intuitive, usable even by people who are not proficient in creating websites or other similar tools. Pros The possibility of reporting and processing the results. Cons I miss the option to attach a movie to the survey - not a link to the movie, but the short video file itself. Review Source JK Julia K. Scrum Master Insurance Used the software for: 2+ years ### "Transparent and intuitive." August 13, 2021 5.0 Pros Easily accessible statistics that are transparent, personalization (adding a background in the survey), quick change of the order of questions. It has many useful functions. Cons Difficulty in setting more advanced logic between questions. Review Source DL Dorota L. Sales Support Medical Devices Used the software for: 2+ years ### "Visually attractive and professional surveys" August 6, 2021 5.0 Invariably, I am very satisfied with the Startquestion tool, it has all the functions I need, it allows me to create transparent, visually attractive and professional surveys. Another advantage is the kind and always helpful support team. Pros In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate the ability to download the results in several formats - from an Excel table to a ready report in Power Point. Cons I did not have the opportunity to come up with an element that would not suit me or irritate me. Review Source DŻ Dorota Ż. Product Manager Broadcast Media Used the software for: 2+ years ### "Webankieta" October 29, 2020 5.0 Pros User-friendliness, up-to-date design, easy adaptation to mobile devices and great customer support. Cons Minor technical problems - reported to customer service on an ongoing basis. Review Source MS Malgorzata S. Employer Branding Specialist Banking Used the software for: 1-2 years ### "I am a satisfied user. It is functional and simple. You can quickly create a good looking poll." September 16, 2021 5.0 Pros Simplicity and clarity. I like this tool also because you can create skins and reuse or edit them. Cons I would have to think for a long time, but I don't have time. I can't think of anything right away. Review Source AB Aleksandra B. Menager Research Used the software for: 2+ years ### "Opinion" October 13, 2022 5.0 Pros Product is easy to use, very intuitive, simple and friendly user interface. Cons user is able to understand and use a design immediately Review Source AK Agnieszka K. Senior Brand Specialist Marketing and Advertising Used the software for: 2+ years ### "A very useful, easy-to-use tool" July 20, 2021 5.0 Pros Multiple options of setting survey. Ease of use. Cons It is not possible to bold / color the selected words in the question. In the case of questions with a similar weight and only one variable, such a distinction would greatly help in the quick understanding of the question by the respondent. Review Source AG Agata G. Senior HR Specialist Financial Services Used the software for: 2+ years ### "my choice" August 18, 2022 5.0 Pros intuitive tool extensive range of functionality advanced options for professional researchers efficient and quick service support Cons no free option, not even for student research Review Source KJ Katarzyna J. Coordinator of the Development Program Financial Services Used the software for: 2+ years ### "I use Startquestion more often than FB :) " July 2, 2021 5.0 In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers. Pros It is easy to use, intuitive. It includes a ready-made report panel. Cons There is nothing in particular I don't like. Review Source MB Michal B. Managing Partner Research Used the software for: 1-2 years ### "It's great software" August 7, 2021 5.0 Pros Simplicity of the tool. Ease of development surveys. Cons I don't like the graphics a bit. It seems a bit outdated to me. But it's probably a matter of taste, and I don't insist. :) Review Source ES Ewelina S. Workplace Partner Architecture & Planning Used the software for: 2+ years ### "I recommend!" July 6, 2022 5.0 I have been using webankieta.pl for several years, conducting surveys for my clients. It's a reliable tool with a clear interface that I'm happy with every time. Currently, when setting up a new company, I have also decided to buy webankieta.pl Pros Ease of use, quick help in any problems. Cons There is no cons for me. I'm very satisfied. For surveys which I conduct among my customers this software is ok. Review Source AT Alicja T. Coordinator for Development Projects & Student Initiatives Higher Education Used the software for: 1-2 years ### "A very helpful tool that allows you to apply more complex rules. I also really like the graphical pr" September 2, 2021 5.0 Pros Filtering, quick filters, cross tabs, graphics Cons Lack. Startquestion software is perfect Review Source ED Ewa D. Chief Specialist Civic & Social Organization Used the software for: 1-2 years ### "Startquestion \*\*\*\*\*" May 14, 2021 5.0 Pros Software is ease to use and intuitive. Company introduces updates and new functionalities friquently. The helpdesk responds quickly and always solves my problems. Cons I think introduction a timeline on the home page of each survey would be helpful. Software I used previously had got it. It is very useful functionality - one glance and you know how research is going, how many questionnaires have been completed in previous days. Reason for choosing CustomerHero Startquestion has very good GDPR agreement, compared with alternative providers - the responsibility is shared fairly between Startquestion and client. Review Source AM Anna M. HR Business Partner Banking Used the software for: 1-2 years ### "Intuitive and easy to use" July 22, 2021 5.0 Pros Tools is very intuitive and very easy to use. You can start within minutes. Cons The structure of reports and data in Excel sometimes makes data analysis difficult - compared to other tools on the market, reports are the least intuitive. Review Source Similar Products Featured