# Connecteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Connecteam the right Employee Communication Tools solution for you? Explore 5162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153140/Connecteam/reviews --- Connecteam 4.6 (5162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Connecteam Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JC Julia C HRWarehousing, 11 - 50 employeesUsed the software for: Less than 6 months. “It offers a wide range of tools that help us manage scheduling, communication, and daily operations all in one place, which has been extremely helpful for our team. While we’re still learning all of its features and exploring everything it can do, the platform has already made a positive impact on how we stay organized.“ April 15, 2026 JS Justin S Operations ManagerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “There’s a lack of clear hierarchy and logical grouping between modules (time tracking, HR, documents, tasks, etc.), and the back-and-forth between admin view and employee view is not seamless.“ February 26, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Having scheduling, time tracking, task management, communication, and basic HR tools in one mobile‑friendly app made day‑to‑day operations more organized and efficient.“ April 23, 2026 BW Bree W Operations ManagerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small business plan has everything included so it felt like a sneaky trap and with the price charged in US $ it's quite expensive in the AUD conversion.“ January 6, 2026 KA KATHERINE A OFFICE MANAGERConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Users appreciate the features like clock in/out, GPS tracking, timesheets, templates for recurring shifts, etc.“ November 21, 2025 LW Laura W Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Periodic bugs and problems with the GPS-tracking might lead to payroll problems, and to establish granular user access to temporary weekend crew, it is necessary to call their sluggish customer service.“ February 23, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “All‑in‑one platform – Connecteam brings scheduling, time tracking, task management, communication, and HR tools into one app, reducing the need to juggle multiple systems.“ April 23, 2026 DH Denise H Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “inability to set up permanent recurring schedules. While things occasionally change due to illnesses and vacations, all of our staff always works the same schedule, and it's inconvenient to have to copy it over and over for several months, knowing I'll have to do it again every few months.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 5162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan K. Chief Marketing Officer Insurance Used the software for: 6-12 months ### "Excellent Employee Scheduling App with Powerful Features for Medium-Sized Teams" April 24, 2026 4.0 Overall, my experience with has been positive. It offers strong value for money because it combines scheduling, time tracking, communication, and onboarding in one app. Customer support has been helpful when needed, and once you get used to the layout, it becomes much easier to use. It’s especially great for medium-sized companies that need better organization and employee management Pros has a lot of useful features all in one place. I like the clock in/clock out tools, reminders, time off requests, and location tracking. It also helps with employee onboarding and keeping track of schedules, times, and important dates. It’s a great solution for managing staff efficiently. Cons The platform can be a little difficult to navigate at first because there are so many features and options. It takes some time to learn where everything is. Review Source AP Angela P. Administrative Assistant Facilities Services Used the software for: Less than 6 months ### "Streamlined many of our business practices!" March 16, 2026 5.0 Love it! As an Administrative Assistant to the Founder/CEO of a small business, I deeply appreciate how many problems solves. Rather than using multiple apps and leaving files in a cloud and managing them, Connecteam does it all. Pros has been so helpful for our small business. It handles everything from HR to training, and even streamlines inner-staff communications. It's genuinely been a life-saving tool for our company. The customer support and even the AI support have been excellent! If you have a question, it isn't long before you find an answer. They even give personalized video tutorials if necessary, and sincerely try to help. We've been able to abolish many bottlenecks and staff hurdles by using this platform. Once you get past the slight, initial learning curve, the platform is easy to use too. It's been wonderful! Cons They appear to be working on developing a bit more fluidity across the different sections, which will be super helpful. Alternatives considered [ContactMonkey](https://www.capterra.com/p/167756/ContactMonkey/)[Happeo](https://www.capterra.com/p/176777/Happeo/) Reason for choosing Connecteam Price, features, and high reviews were the deciding factor. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Drive](https://www.capterra.com/p/161425/Drive/) There were too many platforms, apps, texts, calls, emails, clouds - does it all. Review Source AZ Andrew Z. Operations Manager Furniture Used the software for: I used a free trial ### "Great at what it does but needs more" March 20, 2026 3.0 is absolutely great at what it does. It can handle many different industries and team types. It is just lacking some of the sales tools that could make it a complete solution that some competitors already have. Pros The dispatching tools are some of the best in the industry. The web based software is stable and has next to no bugs or network issues. Very easy to setup new users. Tracking hours and expenses are a piece of cake. 's customer support is always available and very helpful. Cons Still quite expensive for the low operating costs of such software. Competitors have many more features for the same cost or less. Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing Connecteam I actually chose FieldPulse over due to FieldPulse's many extra features. Review Source DM Daniel M. Business owner Accounting Used the software for: 1-2 years ### "The best time tracking software out there at an affordable price" February 28, 2026 5.0 Overall, I love . They make time tracking simple and easy to use! I am so glad that I found out about them! Pros It's amazing software, and they provide it free up to the first ten users. I recommend it to all my clients! Their support is really great as well, and they are always coming out with new features. It is really easy to use and intuitive. Cons I wish you could and subjobs after creating a job. Also, when filtering jobs in the timesheet, I wish I could just view the data entries for that job without having to export them to Excel. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) This is free for the first 10 users, and I worked at a company where they used it, and it was great! Review Source RF Ryan F. Customer Service Food & Beverages Used the software for: 2+ years ### "Great All-in-One App for Team Management with Only Minor Issues" April 2, 2026 5.0 Overall, my experience has been really positive since it has made managing schedules, tracking time, and communicating with the team much easier and more organized on a daily basis. Pros I like most of the application because it’s very easy to use, especially for the team on mobile, and the time tracking is reliable and simple. It also brings everything into one place, which makes managing schedules, communication, and daily tasks much more efficient. Customer Support is always ready to help as well. Cons There are a few downsides, like occasional small bugs or notification issues, and the pricing can increase as your team grows. The expense tracking is also a bit limited compared to the rest of the features, and setup can take some time at first. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Connecteam Well you cant hate on free, to help startup companies thrive and then upgrade and start paying later. Review Source TW Teresa W. Office Manager Construction Used the software for: Less than 6 months ### "Initial Review" April 23, 2026 4.0 Pros offers a solid solution for time tracking and employee location management, especially for teams working remotely or in the field. The time clock feature is easy to use, allowing employees to clock in and out directly from their mobile devices, which helps reduce time theft and manual errors. The GPS tracking adds an extra layer of accountability by showing real-time employee locations during shifts, which is particularly useful for managers overseeing distributed teams. However, some users may find the location tracking a bit intrusive if not communicated properly. Overall, it’s a reliable platform that improves workforce transparency and operational efficiency. Cons One of the main drawbacks I experienced with was its integration with Sage 100 Contractor. The connection between the two systems felt limited and not as seamless as expected, often requiring manual adjustments or extra steps to ensure data synced correctly. This created inefficiencies, especially when trying to streamline payroll or job costing processes. At times, discrepancies between the platforms meant double-checking entries, which defeated the purpose of having an integrated system in the first place. Improving this integration would significantly enhance the overall user experience. Alternatives considered [BusyBusy](https://www.capterra.com/p/132787/busybusy/) Reason for choosing Connecteam The flow of the platform and better suited for our company needs. Switched from [ExakTime](https://www.capterra.com/p/149379/ExakTime/) We decided to make the switch primarily due to cost. The previous solution was becoming too expensive for the value it provided, and it didn’t scale well with our growing team. Review Source TP Toby P. President Apparel & Fashion Used the software for: 6-12 months ### "Connecteam keeps us connected" March 27, 2026 5.0 Once it is setup for your specific operation and needs, the app just works. It saves time, improves accuracy, and has the most features of any comparable app. Pros can work with any company that tracks employees with hourly pay. With all of it’s different modules, the app can be setup exactly how it is needed to acomódate every business. Cons Some of the calculations can be challenging to setup, even for someone with advanced skills. Overtime pay combined with holiday pay took us a while to get configured but most other things are easy to configure. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing Connecteam Easier t use, more features, better workflow and reporting Switched from [PayClock Online](https://www.capterra.com/p/130793/PayClock-Online/) We needed a more robust and modern time clock. What we got with was so much more Now we are truly connected. Review Source CH Cary H. HR Manager Hospital & Health Care Used the software for: Less than 6 months ### "Mixed Feelings" March 13, 2026 4.0 It was great at first- and the parts that work- is super. I don't like the way that it turned out to be so different then what was presented- as I was very clear on what we needed. Pros Training videos, response time when initially inquiring about product, and the people I have talked to have been very friendly Cons Once we purchased this we found out that the portions we needed- syncing so that we could use the time clock feature, schedule feature and time off feature and was told it would all sync with BambooHR. Trying to get responses now that we are using the product has not been easy Alternatives considered [TimeTap](https://www.capterra.com/p/139709/TimeTap/) Reason for choosing Connecteam Because in my calls with them they said that the products we needed would integrate completely with BambooHR Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) When I Work did not sync with BambooHR, and we needed a product that we could use that would easily integrate with BambooHR for the time clock, the schedule and the time off. (however, this turned out not to be the case) Review Source SK Sese K. Manager Hospitality Used the software for: Less than 6 months ### "Connecteam Review, First Time User" March 16, 2026 5.0 I have been enjoying , especially since our business was coming from minimal organization before using multiple apps for our resources. I enjoy how easy it is to use, all of the different resources it can provide and I love being able to schedule out updates/ quizzes in advance to get things done ahead of time. Pros Having all of our team documents and communications in one place! It has been a smooth transition over from our previous process, and it seems like every day we learn something new we can do or add to make things easier and more accessible for our staff. I love the feature that reminds or prompts an update/task upon opening the app. Cons Learning the UI was a little bit of a catch, but after some use it has become very simple and easy. Our staff has mentioned it can feel overwhelming at times with the amount of updates or quizzes they have to do, but that is no fault to . Switched from [GroupMe](https://www.capterra.com/p/233886/GroupMe/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) We used GroupMe for group chats, and When I Work for scheduling and documents. We still use scheduling on When I Work, but for messages, updates and documents to have on hand we made the switch to have it all in one place. It has been an amazing switch over to have everything right on hand, not having to remember which app had which document. Review Source JF Juliette F. Front Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "All of the Resources all in One Place" April 9, 2026 4.0 I find to be a very valuable resource overall because of all of the features available and the streamlined operation of it. I can do most of the things I want in all one place, keep track of tasks, stay up to date with training, fill out all of my company forms, and so on. It's nice to be able to have it all together, with an easily navigated site. Pros I love the Quick Tasks feature in . It's so easy to use and I really appreciate the reminders of my tasks, when they're starting and when they're overdue. The pop ups help me to remember to look at all of my tasks so I can follow up on them and stay on track with them. Cons I am frustrated that I can't use some features on the web view. With my company, we use the survey's regularly but that feature isn't available on web, so I have to pull out my phone at my work computer. I find it distracting, it takes up a few more seconds/minutes that could be used elsewhere, and it can take my attention away from my patients that I am working with. Switched from [OnTheClock](https://www.capterra.com/p/130009/OnTheClock-com/) We wanted more features and more accurate tracking. We wanted a better functioning app that we could use for more than just clocking in and out. Review Source JE Jamie E. COO Security and Investigations Used the software for: 6-12 months ### "Great system for streamline your business " December 30, 2025 4.0 Overall I’m very pleased with how the system operates and have had a wonderful setup and transition team. I would definitely recommend it to anyone needing similar software for their business. I do, however, think the pricing and tiered structure make it more cumbersome than it needs to be. While there is a certain amount of “ala carte” selection and modification to the system to suit your needs, it can feel daunting and exclusionary for those needing various options. Pros I like how all facets are one one system. Time tracking, payroll, reports, learning, a communications are the key components to our business. The various facets have streamlined our business and made scheduling much easier and rescued the amount of time needed for scheduling drastically. Cons There are a few design elements and quirks to the system that I feel could be improved. Slider and navigation bars could be bigger, they are hard to get a hold of. Some buttons (like a save button) are covered from the AI assistant. Some features are not available in the tiered pricing, and I believe that if you have a good product, your shouldn’t need to parcel out sections of it as an “upgraded” feature when it’s a simple tool that helps improve business and performance. By making price tiers, you’re artificially creating demand that should already be included in a finished product. It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them. Alternatives considered [The Report Management System](https://www.capterra.com/p/149947/The-Report-Management-System/)[Belfry](https://www.capterra.com/p/10019717/Belfry/) Reason for choosing Connecteam Belfry reps never made contact, THERMS was a nice product but too advanced for some of our personnel and more inclined for public safety services. Switched from [GuardsPro](https://www.capterra.com/p/163920/Guardso/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Neither of the two systems had all the features we needed to grow and improve workflow. Homebase was good for timekeeping but that was it. GuardsPro was a means to an end, but it was cumbersome and not as user friendly or customizable as CT Review Source BW Bree W. Operations Manager Real Estate Used the software for: 6-12 months ### "Connecteam is Amazing!" January 6, 2026 5.0 We have loved using , the training videos, the support and how they listen to the needs of the customers and are constantly updating the features to make it better and easier. Pros We love that there is a small business plan. The system is easy to learn and set up for business owners adapting it to the needs of their business. Our staff find the mobile app easy to use with the information they need in the field to do their job. The new AI feature is great and the templates are very useful. We like how we can share the live schedule with our clients to see their bookings and when the shift tasks have been done. We have rarely had tech issues. The integrations with other software platforms is amazing, with new ones being added all the time. The platform has excellent visual accessibility. The layout is clean and is simple to navigate, the colour palette is easy on the eye. Cons When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small business plan has everything included so it felt like a sneaky trap and with the price charged in US $ it's quite expensive in the AUD conversion. We also pay our staff per job, so we are hoping there is an update soon for this option. It would be great to be able to export the courses and blank forms for a back up option or to send to a client. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Connecteam The free small business plan option to test it out. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Monday wasn't great on the mobile app view for our employees in the field. Review Source DR Danielle R. Senior Flat Roofing Project Manager Construction Used the software for: Less than 6 months ### "Connecteam has helped solve our scheduling issues. " December 9, 2025 4.0 So far it has been great. Customer service has been great. The tutorials have made learning each of the module very simple and easy. Pros It has helped with our scheduling and crew communication. It keep everything up to date in real time and I am able to access everything right from my phone, which is important because the managers in my department are always on the go. has so much more to offer than I first thought and I can't wait to implement some more of its tools. Cons It is not quite geared towards construction companies and having crews of people, but more to shift work. I would love to see better features for companies with crews and construction like project. Alternatives considered [Workyard](https://www.capterra.com/p/215558/Workyard/)[BusyBusy](https://www.capterra.com/p/132787/busybusy/) Reason for choosing Connecteam It was more comprehensive and offered tools to help multiple departments across the company. Though I would like to see expand some of their features towards construction companies as well. They could really draw in more business this way. So many companies have 10 different apps and programs to try and fill all their needs Connecteam can hit a lot of those needs Review Source JH Jessica H. CEO Individual & Family Services Used the software for: 6-12 months ### "Love the clean UI" February 3, 2026 4.0 Mostly positive. It does what I need it to do for my small caregiving agency without too many bells and whistles to distract from what is needed Pros I chose for the price and for the UI - it has a much cleaner look than competitors' platforms. Also, the app is straightforward for my lower SES (not technologically savvy) employees. Cons Pricing structure is very confusing. I also have a few feature requests, including ability to rectify schedule with timesheets for ease of invoicing. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Connecteam I seriously considered Homebase as their pricing for unlimited users ($30/month) is highly desirable. While is more expensive than Homebase, I liked the UI and the reports better. WellSky was my favorite but $$$ so I went with Connecteam due to price. Review Source VR Verified Reviewer COO Hospital & Health Care Used the software for: 2+ years ### "One Stop Shop for Employee Support" August 14, 2025 5.0 Pros We’ve been using for our company, and it’s been a game-changer for team communication and management. The app is intuitive, easy for employees to navigate, and has really helped us keep everyone on the same page. Features like scheduling, task management, and time tracking save us a lot of administrative work, and the mobile accessibility means our staff can stay connected even when they’re on the go. Overall, Connecteam has improved our efficiency and made daily operations much smoother. Highly recommend it to any team looking to simplify communication and workflow! Cons While is very powerful, some features can feel a little overwhelming at first, especially for employees who aren’t very tech-savvy. A few of the more advanced tools could benefit from extra guidance or simpler instructions. That said, once everyone gets used to the app, it runs smoothly and the benefits far outweigh the learning curve. Switched from [GoCo](https://www.capterra.com/p/149545/GoCo/) We switched from GoCo to because we needed a platform that was more intuitive for both management and employees, with stronger features for scheduling, task tracking, and mobile accessibility. Connecteam better fits our workflow and makes it easier for our team to stay connected and productive. Review Source DS Debra S. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Game Changer" July 5, 2025 5.0 This app has been a game changer for my business. It has taken a lot of stress off of me and my team. I love the continuous education, online videos, and live support! Pros I love the ease of my team being able to put their schedule so I can do what I can assign their gigs easier. Cons There are some feature suggestions I have made. But nothing that would keep me from using this. Love that they are constantly improving and seriously consider suggestions. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) It was too time consuming and I had to pay and upgrade constantly. Review Source AM Arielle M. Executive Assistant Security and Investigations Used the software for: 1-2 years ### "Security Companies approved " July 3, 2025 5.0 As a security company that extensively engages with various software solutions, we have found that stands out as a particularly effective platform. Despite not being specifically designed for security purposes, Connecteam consistently helps us meet our operational goals and expectations. Its user-friendly interface, robust features, and versatile functionalities enable our team to streamline communication, enhance collaboration, and improve overall efficiency within our security operations. This adaptability has proven invaluable in our pursuit of excellence in service delivery and client satisfaction. Pros We're thrilled about the ongoing updates, along with the amazing tips and tricks that enhance our team experiences! Plus, the lightning-fast responses and unwavering support from our team are truly remarkable! Cons Occasionally, the breadcrumb tracking system experiences inconsistencies and glitches, causing the employee's location to appear outside of the designated area. This unreliability can lead to confusion and potential miscommunication regarding their actual position on the map. Reason for choosing Connecteam It was the most affordable at the time of our search Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Our previous app shut down the following year I can't remember the name of the company Review Source TO Tim O. Partner Retail Used the software for: 6-12 months ### "Extremely pleased on Connecteam" February 13, 2026 5.0 Very positively surprised with the entire platform, mobile is great, desktop has all the features you want, price is exceptional for the value it brings. Pros Integration with Gusto, user friendly reports customized to how you want to see the data, positive employee feedback about the usability of the app, accurate and timely time clock function and ability to filter data relevant to my needs as an owner/operator. Cons Wish mileage had a way to export into Gusto, we have to perform this function manually which takes some time. There was the ability to export the mileage data into a customized spreadsheet which saved some time but full integration would be ideal. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not have the support needed to address basic concerns, many questions went unanswered for weeks. Review Source Brandon J. Chief Engineer Hospitality Used the software for: Less than 6 months ### "All-in-One Solution That Simplified Our Hotel Operations" August 7, 2025 5.0 Overall, my experience with has been excellent. As the Maintenance Manager at a busy hotel, I used to rely on multiple apps for scheduling, clocking in and out, requesting PTO, tracking tasks, communication, and handling forms. Now, everything is in one place, which has simplified and streamlined our workflow tremendously. The forms feature alone has been a huge upgrade, allowing us to digitize processes that used to be messy and time-consuming. It’s user-friendly, my team adapted quickly, and it’s improved communication across departments. I can confidently say it has made our day-to-day operations more organized, efficient, and stress-free. Pros It’s made my job so much easier by putting everything in one place — scheduling, clocking in and out, requesting PTO, task tracking, communication, and forms. Even the forms section has been a game changer for us. It’s simple, organized, easy to use, and the whole team picked it up quickly. It’s streamlined our processes, improved communication, and made our day-to-day more efficient and stress-free. Cons No real complaints. The app has a lot of features, so the first couple of days involved a little learning curve, but it’s been easy ever since. Switched from [Quore](https://www.capterra.com/p/169445/Quore/)[Trello](https://www.capterra.com/p/211559/Trello/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) We were using multiple apps before — BambooHR, Trello, and Quore. While each worked fine on its own, it meant our team had to constantly switch between platforms and keep track of different logins and processes. gave us the ability to combine all of those functions (and more) into one easy-to-use app. It’s streamlined everything, saved us time, and made it much easier for everyone to stay on the same page. Review Source CB Christine B. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" March 2, 2026 5.0 Overall, our experience with has been very positive. The platform is easy to use, well laid out, and simple for both managers and team members to navigate. We have only recently launched it within our organisation, but we are already seeing the benefits. It is helping to create more efficiency in the way our team communicates, accesses information, and completes tasks. Having everything in one place makes it much easier for staff to stay informed and organised. The mobile accessibility is also a big advantage for our team. So far, we are very happy with the product and look forward to continuing to use it. Pros What I liked most about is how easy it is to use, both from an administrator and employee perspective. The platform is very intuitive, which makes it simple to set up and manage without needing a lot of technical knowledge. One of the standout features is the ability to easily build education and training directly into the system. This makes it convenient to share important information, policies, and learning modules with staff in one central place. Employees can access training, updates, and resources from their phones, which is particularly helpful for teams that are not always desk-based. I also appreciate how everything is organised in one platform, including communication, updates, and learning materials. This helps ensure staff stay informed and engaged, while also making it easier for managers to track completion and participation in training. Overall, Connecteam provides a practical and user-friendly way to support staff communication, education, and ongoing professional development. Cons One of the things we liked least about was the training experience during implementation. The training sessions could have been improved, as the trainer moved through the material quite quickly and tended to jump between different sections of the platform rather than following a clear, step-by-step structure. This made it difficult for some members of our team to follow along and fully understand how to use the system effectively. As a result, there was some confusion about certain features and how to set them up correctly. To ensure everyone felt confident using the platform, we ended up revisiting the system ourselves and running additional internal training sessions for our team to clarify the key functions and processes. Review Source AA April A. Assistant Director Individual & Family Services Used the software for: 2+ years ### "Efficient and User Friendly" April 20, 2026 4.0 I've used for about five years at two different jobs. 95% of the time Connecteam is user friendly, efficient does what I need it to, enabiling me to schedule more efficiently. Pros 's customer support is always helpful. Their willingness to have phone/video appointments to help understand new processes has been helpful. The job scheduling is easier than other systems I've used and allows me to schedule succinctly and correctly despite having 5+ job sites. The ability to publish days or weeks at a time as well as the ability to copy the previous week's schedule simplifies and quickens the scheduling process for me. The chat feature has also increased communication between employees at all sites. Cons It is sometimes frustrating when what seems like a basic feature requires an upgraded plan. For example, time off requests are automatically approved unless the plan is upgraded. It is sometimes frustrating and over complicated to use some features. For example, forms I want to send to my employees cannot just be uploaded into . Once the form is created I can't send it to whomever I want without making a user group - some features just aren't user friendly. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Ease of use, better value for money spent Review Source HL Hannah L. Business Systems Specialist Security and Investigations Used the software for: Less than 6 months ### "Great Experience" February 5, 2026 5.0 has become a core operational tool for our company as we’ve scaled a 24/7, field-based workforce across multiple sites. We use it daily for timekeeping, training, task tracking, communication, and documentation, and it’s helped us bring structure and consistency to processes that used to live across too many systems. What’s really stood out has been the support. Between the AI chat feature that actually helps you learn the platform, the live webinars, the Facebook community, and the Connecteam setup team, we’ve never felt like we were figuring things out on our own. That level of guidance has made a big difference in how confidently and effectively we’ve been able to build and roll out the system. Overall, it’s been a great experience. Pros Everything in one place Flexible and customizable Great support and learning resources Works well for field and 24/7 teams Cons Takes time to set up properly A lot of features to learn at first Requires ongoing maintenance as you grow Not everything is intuitive without some training Review Source BB Brandy B. Business Office Manager Medical Practice Used the software for: Less than 6 months ### "ConnectTeam is fantastic" January 28, 2026 5.0 My overall experience with has been very positive. It has simplified scheduling, time tracking, and employee management in a way that feels efficient and easy to manage. The platform is user-friendly, reliable, and well-organized, making daily operations smoother for both management and staff. Everything works cohesively in one place, which saves time and reduces confusion. Overall, Connecteam has been a dependable tool that adds real value to our workflow and continues to exceed expectations. Pros has been an excellent tool for scheduling and managing my employees. The value for money is outstanding for everything it offers, especially compared to other platforms. The system is extremely easy to use, both for management and employees, which makes onboarding smooth and stress free. Time tracking and time and expense tracking are reliable and accurate, helping me stay organized and confident with payroll. User access controls are well designed, allowing the right level of access for each role without confusion. Customer support has been responsive and helpful whenever questions come up. Bugs and issues have been minimal, and when something does arise, it’s resolved quickly. Overall, Connecteam has streamlined scheduling, tracking, and communication in a way that genuinely improves daily operations. Cons At this point, there’s honestly nothing I dislike about . Everything I’ve used so far has worked smoothly and as expected. The platform is intuitive, reliable, and continues to meet our needs without issues. If anything, I’m still discovering features and looking forward to using even more of what it offers. Review Source KC Katie C. Onboarding Manager Apparel & Fashion Used the software for: 1-2 years ### "Onboarding Manager" July 17, 2025 3.0 The onboarding section in the Connect Teams app is a great resource for getting started. The instructions were clear, and the layout was clean and simple to follow. I liked how everything was in one place — from company policies to team contact info — which made the transition into the role much smoother. It also helped eliminate some of the first-day confusion that usually comes with starting a new job. However, there are a few areas that could be improved. The app occasionally lagged when switching between modules, and it wasn’t always clear where to find saved documents. A few sections felt repetitive, especially around company values, and might benefit from being consolidated. Still, overall, it’s an effective and thoughtful tool for onboarding. Pros The onboarding section on the Connect Teams app was incredibly helpful and easy to navigate. It provided a clear step-by-step overview of what new employees can expect, which made the entire process feel less overwhelming. I really appreciated how organized the content was — everything from policy information to team introductions was laid out in a logical way. The interactive features also made it more engaging than just reading through a packet. Overall, it gave a great first impression of the company and helped me feel more confident and prepared. It’s a fantastic tool for streamlining onboarding! Cons That said, there are a few areas for improvement. Some sections felt a bit text-heavy and could benefit from more visuals or videos to break things up. I also noticed a couple of links that didn’t open properly, which interrupted the flow. Despite those minor issues, it’s a strong tool that helps streamline the onboarding process and gives a great first impression. Review Source JR Jayla R. Manager Medical Devices Used the software for: 1-2 years ### "Clinical Manager experience with Connecteam" August 19, 2025 5.0 My overall experience with has been very positive. The platform is user-friendly, and it has significantly streamlined communication and task management within our team. I particularly appreciate the scheduling feature, which makes shift planning much easier and more transparent. The mobile app is intuitive, and the real-time updates ensure everyone stays on the same page. Overall, it's improved our operational efficiency and employee engagement. Pros In industries where employees are always moving, whether on job sites, in delivery vans, or across store floors, traditional workplace software usually falls short. fills that gap in a smart and practical way. It feels like it was designed not just for managers but for people doing the real work every day. It takes everyday tasks like clocking in, submitting forms, and chatting with coworkers and makes them easy and intuitive. While many platforms focus on control, Connecteam focuses on enabling employees. It gives teams in the field the tools they need to stay organized, stay connected, and stay productive, all without being overwhelming. That level of balance and thoughtfulness is what stands out most. Cons For teams that move between locations or finish shifts in the field, it's easy to forget to clock out — especially after a long day. While the GPS tracking and geofencing features are useful, they could be more proactive. A simple notification or automatic prompt based on location change would make a big difference in preventing inaccurate timesheets and unnecessary admin work. This kind of smart reminder would align well with how mobile and on-the-go the app already is. It feels like a small feature that could have a big impact. 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