# Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Homebase the right Payroll solution for you? Explore 1146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153076/Homebase/reviews --- Homebase 4.6 (1146) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Homebase Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews CG Chancey G Office managerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business.“ August 30, 2025 JR Jamie R Chief Operations OfficerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. “ April 13, 2026 Stenie O CEO AdminRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “It is secure for management to make their schedule, and for employees to access it on their mobile devices.“ March 12, 2026 JP Janna P ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The mobile app can be a bit glitchy or slow at times, and more useful features are only available on the paid plans.“ November 13, 2025 JC Jamie C OwnerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “One of the features I appreciated most was the ability to clock in and out online convenient and efficient, especially for remote or flexible work environments.“ June 5, 2025 Davinder T OwnerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. “ January 23, 2026 Julie D Operations ManagerMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Also the time sheets are great for tracking my employees time and adding manager notes!“ November 10, 2025 Dm Devin m OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed“ December 6, 2025 ## Showing most helpful reviews Showing 1-25 of 1146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Manager of EMS - previous employer Hospital & Health Care Used the software for: 2+ years ### "Best employee scheduling app/software" February 18, 2025 5.0 I have been a homebase user for over 5 years and have recommended it to several other workplaces and employee managers. Tech support has always been great to work with and issues are handled in a timely manner. I love the ease of use and user friendly mobile application. Pros Ease of creating shifts, schedules. User friendly interface. Easy drag and drop shift assignments. Reasonable costs. Cons I don’t really have any cons about this product. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Sling](https://www.capterra.com/p/142542/Sling/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Homebase Price, ease of use. Customer support. Mobile application. Review Source RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Different, uncomplicated and the tool is great too." June 11, 2025 5.0 Process flows, communication and messaging between departments. Recruiting, employment contracts, communication with employees and much more. Pros Centralized management of all employees data, with numerous configuration options for working time and contract types. It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. Cons We would like to see more export options configurable via the GUI, for example, for creating performance reports based on time tracking. It would also be nice to be able to centrally export and archive all employees data into a single document. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Personio](https://www.capterra.com/p/158622/Personio/)[HRlab](https://www.capterra.com/p/168681/HRlab/) No specific reason for my switch but I wanted to test other platforms and I really like Homebase. Review Source Davinder T. Owner Restaurants Used the software for: 1-2 years ### "Good and Easy, but..." January 23, 2026 3.0 We use homebase for two different businesses. Overall it is good and easy to use, however they have some back end problems. When logging out of one of my accounts and into another, things get messed up. Sometimes it logs me into the wrong account. Sometimes it logs me into the right account but won't show any data. On the PC I can use incognito mode to log in and it is all good, but the app doesn't work that way, so I have to use the app for just one of my companies. That is a bit of a pain. The pricing is fair, but if the backend issues don't get resolved, I will look for a different solution. Pros Homebase is a easy software to learn. It covers the basics of what we need to do to schedule our team and communicate with them. Cons There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. For example, overtime calculation across sites. Or another example would be attaching documents to team members. These things would help, but the price jump to turn them on is too extreme. Review Source Response from Homebase January 27, 2026 Hi — thank you for your thoughtful feedback. We’re glad to hear Homebase has been easy to use for scheduling and team communication across your businesses. We appreciate your notes on feature access and pricing, as well as the backend issues you’ve experienced when switching between accounts. That’s understandably frustrating and not the experience we aim to provide. We’d love to help get this resolved. You can reach our team directly via in-app chat or email, and we’ll be happy to take a closer look at your setup. Thanks again for sharing your experience — we truly value the feedback. — The Homebase Team BC Brandon C. LLC Member Restaurants Used the software for: 2+ years ### "Homebase for Stand Alone Businesses " April 3, 2025 4.0 We like Homebase we use it for two of our businesses. Its easy to understand. Best used for stand alone business not idea for a mobile food truck because there is lot a locations section. Pros The interface. Ease of understanding the software. Easy to train a manager or assistance manager. If you use Clover it is already tied into their software making it easy for clocking in. Hard to get another clocking in program into Clover. Cons Main con is I don't think you can't use it for multiple locations even if its within your same one business. You have to purchase a second or third subscription for multiple locations. Not ideal for a mobile food truck. Much more for stand alone business. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase Scheduling Ease, documents from our hiring software load right in. Review Source TC Tom C. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase is FANTASTIC!" March 3, 2025 5.0 The very best decision we have made that reduced our time with payroll and improved our recored keeping! Both management and our staff have been very happy with our move to Homebase! Pros We used ADP for 6 years. When we moved to Homebase we decreased our time doing payroll and onboarding. The system is rock solid and very easy to use. When I have a question, they are very responsive. The Homebase team is fantastic! Cons In our business the government requires breaks every 4 hours and in order to make sure that time is deducted by the system, we have to manually enter it for each employee's shift. While it does not take too long, it could easily be automated and I know other payroll system do it automatically. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP cost too much and had poor integrations with scheduling and remote onboarding and poor document storage. Review Source AM Alexandra M. Manager Retail Used the software for: 1-2 years ### "Homebase is TOP TIER" March 31, 2025 5.0 Great app, fantastic, gets a lot of use by us and our team! Pros User-Friendly, Clean Interface, Many Features Cons Signing up for plans can be a little confusing! Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Homebase Homebase is light years better than all of the other apps we tried, the cleanest and easiest to use!!!! Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Crew was bought out and the new app interface replacing it was nowhere near what crew was, so we had to look for something new that matched our needs! Review Source Response from Homebase April 2, 2025 Hi Alexandra, We're so happy to hear that Homebase stands out as a top-tier solution for you and your team. Making team management simple and user-friendly is our goal, so it’s great to know that our clean interface and features are helping you stay on top of things! We appreciate your feedback on the sign-up process and will keep working to make it even smoother. If you ever need assistance or have suggestions, don’t hesitate to reach out. We're grateful to have you on board! MP Melissa P. Owner Restaurants Used the software for: 1-2 years ### "A+ choice, glad I switched" February 5, 2025 5.0 Excellent. Would 100% choose again. Have been using Homebase for over a year after switching from a large competitor. So happy I switched. Pros Ease of use; support staff is easy to contact, knowledgable, and extremely nice. Love all the features- payroll, tax collection and payment, ability for staff to exchange shifts, messaging feature, data gathering, scheduling, organization of onboarding. Homebase also works with MD/Dc tax reciprocity. Cons Geo-fencing doesn't always work with off-off brand old phones Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Homebase Tax reciprocity filing between Md and DC Switched from [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Initially because 7Shifts could not file with holding in two jurisdictions. We have employees in Maryland and DC Review Source KM Kay M. Office Coordinator Architecture & Planning Used the software for: 1-2 years ### "Best Friend of Small Businesses" April 30, 2025 5.0 Homebase was extremely helpful when I was doing franchise openings with multiple locations for restaurants. It allowed each location to have chats, announcements, schedules, and had everything neatly separated. The payroll feature was very cool for the short time we used it. Pros Extremely intuitive UI; easy to use for both administrators AND employees. The communication features, and security admin features were instrumental for the company I used it for. Cons The only complaint I ever had was that terminated employees could still use the messaging feature after termination as it would take some time to update and remove them. It created a few...situations for us, with disgruntled terminated employees. Alternatives considered [Workyard](https://www.capterra.com/p/215558/Workyard/) Reason for choosing Homebase Pricing and features were simply better and more easily accessible on Homebase. Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Pricing and features were simply better and more easily accessible on Homebase. Review Source LP Lina P. Office Manager Mental Health Care Used the software for: 6-12 months ### "Great program" June 19, 2025 5.0 We really liked it overall. We have very few problems and multiple users. I could easily see my staffs hours. Pros Easy to use. Easy to adjust time, log in, lock user log in. Ability to add and change times as well as verify if they were correct. Cons Sometimes logging in could be a challenge but it wasnt overall bad at all. We had genuinely good luck using this program. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Ease of use. This program was much easier overall Review Source JS Jejuan S. Owner Banking Used the software for: I used a free trial ### "Software Evaluation " July 12, 2025 2.0 Needs upgrade in software. Not something I would subscribe too. Got a lot of things need to work on. I give it 4 Pros Timesheets and worksheets. You get to create work schedules in advance and keep track of employees time and hours. Cons Payroll, it's not integrated in the mobile app. Only for desktop version. I had hard time trying get it on mobile app Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Better payroll and it's global. More features I can do with this payroll Review Source AG Alia G. Owner Construction Used the software for: Less than 6 months ### "Great Product " April 16, 2025 5.0 My overall experience was very positive even though it was my first time using the software and i didnt know very much it originally Pros The ease of use with the intergration of my scheduling, payroll and time clocks with my business and employees Cons Im not sure what I would say i liked the least the software was all around produvtive and essential for me Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wanted to try and see if there was a product that was a better fit for me and my business Review Source GP Gabriela P. Manager Hospital & Health Care Used the software for: 1-2 years ### "Love! - Just occ app crashes " November 15, 2024 5.0 Loved homebase for group communication, as we needed to keep everyone informed. Pros Scheduling and posting jobs was very easy! Cons Sometimes the app wouldn't show that someone had privately messaged - group chats always showed up though so it was a bit odd Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Reason for choosing Homebase We knew someone else who was using homebase (another local business) so we decided to give it a shot Review Source CC Chris C. Payroll Manager Hospitality Used the software for: 2+ years ### "Gets the job done" December 26, 2025 4.0 Overall, it was good. We had a small employee base using it and it got the job done. It was a bit manual since we use a different payroll provider and had to manually input the hours. I'd recommend it for smaller businesses. Pros My favorite feature is that everyone could see who was currently clocked in. This made sure no one was contacting others during a time while they were off the clock. Our new timekeeping system through payroll's time and labor does not have this feature. Cons It did not have the ability for employees to update their own time cards with a request to an administrator. As the admin, I had to ask for a correction and manually updated versus receiving a request and simply approving. Review Source Response from Homebase January 5, 2026 Thank you for sharing your experience. We’re glad to hear the visibility into who was clocked in helped support better communication across your team, and that Homebase worked well for your small employee base. We also appreciate your feedback around time card adjustments and payroll workflows. Input like this helps us understand how teams use Homebase alongside other systems, and we’re grateful you took the time to leave a thoughtful review. KB Kimberly B. Office Manager Insurance Used the software for: 2+ years ### "Nice time tracking software, but clunky. " September 15, 2025 4.0 Nice time tracking software, but clunky. The reporting is barely satisfactory, and we are still having to make calculations. Pros Easy tracking software for employee time off. It is simple for employees to use, and includes GPS validation if the employee uses their mobile device. Cons The website is not well organized at ALL. I am constantly having to click into multiple menus to find what I need. Nothing is where it feels natural to be, and there are too many options across a bunch of different places that all should be in the same menu. Holidays can be programmed for if an employee clocks IN for the day, but not for a holiday that isn't worked. Review Source KR Kelley R. Assistant Sales Manager Retail Used the software for: 2+ years ### "EASY EASY EASY!!!!" January 3, 2026 5.0 Easy to make schedules, easy to clock in and out of, easy to make adjustments as needed, easy to get help if you need it Pros Ease of use. It is very easy to teach new employees how to use this app. All types of phones work with this app the same way. Cons Sometimes even if you are right next to the central log in area, an error will state that you are too far away. Review Source Response from Homebase January 6, 2026 Thank you for the review — we’re glad Homebase is easy to use for your entire team. It’s great to hear that new employees can quickly learn the app, that Homebase works consistently across different mobile devices, and that scheduling, clocking in and out, time tracking, and making adjustments are all straightforward. We’re also happy to know our customer support has been easy to access when help is needed. We appreciate the feedback on occasional location-related clock-in errors and will continue improving accuracy and reliability. Thanks again for sharing your experience. SK SAMANTHA K. Grants Development Non-Profit Organization Management Used the software for: 6-12 months ### "Homebase Feedback" January 12, 2026 4.0 I liked it overall, I feel that the software could have been a bit more advanced with how quickly it updated and registered outgoing and incoming punches. But overall a good value Pros It was easy to use and to get set up. I loved that it had a cash advance feature and that it showed how much you owed. Cons Sometimes the hours didn’t show until 24 hours later, or if you clocked out it didn’t register so the supervisor had to go back in and manually change it Review Source Response from Homebase January 14, 2026 Thanks for sharing your experience! We’re glad to hear the platform was easy to set up and that features like cash advances and clear pay visibility were helpful. We appreciate your feedback around punch updates and syncing delays—our team is continually improving time tracking accuracy and real-time updates to reduce the need for manual adjustments. Thanks again for your thoughtful review and for highlighting the overall value of the software. DI Drew I. General Manager Food & Beverages Used the software for: 2+ years ### "Great for what it is" May 28, 2025 5.0 I was happy with it. We used it for several years across multiple properties. Their customer service was always very friendly and helpful as well. Pros My favorite feature was the dashboard that combined sales and labor in real time to give me percentages and data at a glance. It was also very easy to fix timesheets or clock issues with my phone. Cons I don't dislike anything about it. Their UI was clean and for what it is, it worked very well. I felt the software we moved to has more features for the business as a whole that includes the features homebase has. But homebase, for what it is, worked great! Review Source CG Chancey G. Office manager Automotive Used the software for: 1-2 years ### "All-in One app to schedule and communicate " August 30, 2025 5.0 This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business. Pros This app allows me and my entire to collaborate on everything from scheduling to specific task for each individual along with allowing them access to their pay. Cons The only downside I have found with this app is that some of my employees have had trouble downloading it. Review Source CS Curtis S. Manager on Duty Retail Used the software for: 1-2 years ### "Effortless scheduling and time sheets for the whole team" June 16, 2025 4.0 Overall Homebase was a very easy, and reliable workplace app that made scheduling and time sheets a breeze. Pros Very relatable time clock, with zero hiccups over the years. Quite easy scheduling and also for booking time off. Cons Location access was not always accurate, and was easy for employees to falsely modify hours. Customer support eventually helped! Review Source NM Natasha M. Founder Apparel & Fashion Used the software for: 1-2 years ### "Great time-keeping and clockin system for a start-up " November 21, 2024 4.0 Overall it was great, i liked clocking in and out and found the system to be efficient and useful. I wish the time-off and holiday were on the free plan too. I think that would make more people want to sign up. Other than that I enjoyed it for two years. I would highly recommend this even if your new. Pros If your new to the whole productivity/time-keeping area then homebase is great starting point. It has some great features which as a startup i have used, such as building my own rota for the month and scheduling timeoff. also it comes with a free plan so you can make most of it before paying into a monthly subscription. Cons I would like some of the paid features to be free hence why i left and cancelled the account. Other than that if it had those i would have stayed. Review Source EQ Emma Q. Barista Food & Beverages Used the software for: 1-2 years ### "Homebase Rocks" March 28, 2025 5.0 Pros I like how accessible and simple the system is. It is easy to access from my phone as well as my computer, or POS system. Cons I love everything about homebase and all its functionality. Review Source Response from Homebase April 2, 2025 Hi Emma! Thank you for your amazing review! We're thrilled to hear that you find Homebase accessible and easy to use across all your devices. It’s great to know that our platform is making things simpler for you! If you ever have any questions or need support, we're always here to help. Thanks for being a part of the Homebase community! AT ANDREW T. Owner Restaurants Used the software for: 2+ years ### "Great for hour tracking" January 24, 2025 5.0 Great, we use it as a time sheet tracker Pros Lots of options but works if you just want timesheets Cons not a great way to distribute credit card tips Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Homebase Home base has a free option, gusto did not Review Source EH Emily H. PCC Medical Practice Used the software for: 6-12 months ### "I like this product!" March 21, 2025 5.0 It is really a COOL tool! I just wish we used it more than we do. Pros I like that you can post notes to your coworkers!! Cons We don't use it for time clock purposes or anything other than showing our current schedules. Review Source Response from Homebase March 28, 2025 Hi Emily, Thanks for your review! We're so glad you’re enjoying Homebase, especially the ability to share notes with your coworkers. It’s a powerful tool beyond scheduling, and we’d love to help you explore more ways to make the most of it! If you're ever interested in learning how Homebase can support your team even further, our support team is always happy to share ideas. Let us know how we can help! BZ Bill Z. Managing Director Civic & Social Organization Used the software for: 6-12 months ### "Good scheduling app, easy to use" February 20, 2025 4.0 It was generally easy to use - and I really do enjoy the easy notification for employees. Pros It provides notification for employees and it has scheduling that's easy to access Cons I didn't like the fact that I couldn't do anything else on Homebase other than scheduling - I already have QB for accounting. Review Source NH Nathan H. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Great time tracking software" March 11, 2025 5.0 Pros Ease of use for time clock tracking and employee scheduling. Cons It works as promised with no issues to the interface. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.