# Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Homebase the right Payroll solution for you? Explore 1147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153076/Homebase/reviews --- Homebase 4.6 (1147) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Homebase Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Streamlined daily operations 95% positive reviews out of 236 Most users report ease of use enables quick setup, straightforward navigation, and efficient task completion for all. Limited payroll management options 45% negative reviews out of 102 Some users comment pay and wages features lack flexibility, require upgrades, and complicate managing roles, rates, and PTO tracking. Davinder T Owner, 11 - 50 employees. "There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. " Integrated team messaging tools 94% positive reviews out of 87 Most reviewers indicate team communication features facilitate group messaging, schedule sharing, and keep teams engaged and informed. Chancey G Office manager, 2 - 10 employees. "This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business." Recurring app glitches 51% negative reviews out of 78 Some reviewers describe bugs and issues like app crashes, login errors, and inaccurate timekeeping disrupting daily workflow. Efficient employee hour tracking 93% positive reviews out of 84 Most users comment time tracking is reliable, simple to manage, and helps monitor schedules and labor costs accurately. Ben F Owner, 1 employee. "As a member of a team that uses Homebase for scheduling and time tracking I find it very self explanatory and easy to get up to speed with quickly. " Frequent lag and slow loading 83% negative reviews out of 41 Most users report performance and speed issues cause delays, slow page refreshes, and frustration during schedule or timecard updates. Emir I Dispatch Operations and Quality Manager, 11 - 50 employees. "One area where Homebase could improve is the occasional lag in the app, which sometimes made it difficult to update schedules in real-time." ## Showing most helpful reviews Showing 1-25 of 1147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Manager of EMS - previous employer Hospital & Health Care Used the software for: 2+ years ### "Best employee scheduling app/software" February 18, 2025 5.0 I have been a homebase user for over 5 years and have recommended it to several other workplaces and employee managers. Tech support has always been great to work with and issues are handled in a timely manner. I love the ease of use and user friendly mobile application. Pros Ease of creating shifts, schedules. User friendly interface. Easy drag and drop shift assignments. Reasonable costs. Cons I don’t really have any cons about this product. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Sling](https://www.capterra.com/p/142542/Sling/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Homebase Price, ease of use. Customer support. Mobile application. Review Source KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Great employee management software for small business" July 17, 2025 5.0 This platform has been a game changer for my small business. It is easy to use, their support is always prompt and helpful, and it saves me several hours of work every week! Pros Homebase has easy to use features, I didn't feel like I needed a long training session to learn how to use the platform. It's intuitive, user-friendly, and packed with features. We love the fact that scheduling, timecards, payroll and employee messaging are all in one system, our previous system only offered payroll. Cons The auto-scheduling tool seemed so exciting, since I run a daycare and we have constantly changing schedule needs. However, it never worked well at all. I tried putting in all of the information but it would schedule people all over the place, leave classrooms without a teacher, or schedule staff for times they weren't available. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto gave us so many headaches with the system going down at random times, and their customer support was never very helpful. Review Source Davinder T. Owner Restaurants Used the software for: 1-2 years ### "Good and Easy, but..." January 23, 2026 3.0 We use homebase for two different businesses. Overall it is good and easy to use, however they have some back end problems. When logging out of one of my accounts and into another, things get messed up. Sometimes it logs me into the wrong account. Sometimes it logs me into the right account but won't show any data. On the PC I can use incognito mode to log in and it is all good, but the app doesn't work that way, so I have to use the app for just one of my companies. That is a bit of a pain. The pricing is fair, but if the backend issues don't get resolved, I will look for a different solution. Pros Homebase is a easy software to learn. It covers the basics of what we need to do to schedule our team and communicate with them. Cons There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. For example, overtime calculation across sites. Or another example would be attaching documents to team members. These things would help, but the price jump to turn them on is too extreme. Review Source Response from Homebase January 27, 2026 Hi — thank you for your thoughtful feedback. We’re glad to hear Homebase has been easy to use for scheduling and team communication across your businesses. We appreciate your notes on feature access and pricing, as well as the backend issues you’ve experienced when switching between accounts. That’s understandably frustrating and not the experience we aim to provide. We’d love to help get this resolved. You can reach our team directly via in-app chat or email, and we’ll be happy to take a closer look at your setup. Thanks again for sharing your experience — we truly value the feedback. — The Homebase Team Stenie O. CEO Admin Restaurants Used the software for: 1-2 years ### "Homebase- Great Scheduling System and Payroll Integration for Small Businesses." March 12, 2026 5.0 It is a great place for chat and communication. Provides real-time clock-in and clock-out for employees. It is secure for management to make their schedule, and for employees to access it on their mobile devices. It is great for management as it also offers payroll integration. It provides checklist, and task reducing making communication easy. Pros Homebase can be accessed from anywhere with just a few clicks. Homebase helps reduce a lot of manual labor. It is definitely value for money as it can be accessed for free. If not, Homebase also has flexible pricing based on the company's needs. It has readily available customer support. Cons It is simple to use, so really nothing to like least about Homebase. Considering that the Basics is free, a lot of small businesses can benefit from it. However, if you have more than 10 employees, for example, you can pay for their next cheaper version, and pay a few extra cents to add each extra employee, and benefit more of its features. Review Source Response from Homebase March 12, 2026 Thank you for the kind and detailed review! We're glad Homebase is helping reduce manual work and that our flexible pricing makes it accessible for businesses of all sizes. It's great to hear the scheduling, communication, and payroll integration features are all landing well for your team. We appreciate you taking the time to share your experience! RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Different, uncomplicated and the tool is great too." June 11, 2025 5.0 Process flows, communication and messaging between departments. Recruiting, employment contracts, communication with employees and much more. Pros Centralized management of all employees data, with numerous configuration options for working time and contract types. It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. Cons We would like to see more export options configurable via the GUI, for example, for creating performance reports based on time tracking. It would also be nice to be able to centrally export and archive all employees data into a single document. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Personio](https://www.capterra.com/p/158622/Personio/)[HRlab](https://www.capterra.com/p/168681/HRlab/) No specific reason for my switch but I wanted to test other platforms and I really like Homebase. Review Source DM Devin M. Owner Construction Used the software for: Less than 6 months ### "Sad sight for any client based company " December 6, 2025 3.0 Not one that I will ever be able to give a chance for my use again. Paid $500!” Roughly for a year. Used it less that 30 days and asked to cancel and refund and 4 month now and have yet to receive my refund. Pros Unfortunately not a highly recommended use for anything. Highly priced for the quality of service to help answer any question or provide any additional assistance on guidance. Cons When setting up payroll for a new business they will not allow you to fully account for state/ federal taxes on payroll until you obtain a UI rating which cannot be done until you pay your first employee $1500+ in payroll payments. So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Cost effective for a small new business but was not worth the money I spent and lost sadly. Review Source Response from Homebase January 5, 2026 Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to outline the challenges you encountered with payroll setup and billing. Feedback like this is important for helping us better understand where expectations were not met, and we thank you for sharing your perspective. BC Brandon C. LLC Member Restaurants Used the software for: 2+ years ### "Homebase for Stand Alone Businesses " April 3, 2025 4.0 We like Homebase we use it for two of our businesses. Its easy to understand. Best used for stand alone business not idea for a mobile food truck because there is lot a locations section. Pros The interface. Ease of understanding the software. Easy to train a manager or assistance manager. If you use Clover it is already tied into their software making it easy for clocking in. Hard to get another clocking in program into Clover. Cons Main con is I don't think you can't use it for multiple locations even if its within your same one business. You have to purchase a second or third subscription for multiple locations. Not ideal for a mobile food truck. Much more for stand alone business. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase Scheduling Ease, documents from our hiring software load right in. Review Source TC Tom C. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase is FANTASTIC!" March 3, 2025 5.0 The very best decision we have made that reduced our time with payroll and improved our recored keeping! Both management and our staff have been very happy with our move to Homebase! Pros We used ADP for 6 years. When we moved to Homebase we decreased our time doing payroll and onboarding. The system is rock solid and very easy to use. When I have a question, they are very responsive. The Homebase team is fantastic! Cons In our business the government requires breaks every 4 hours and in order to make sure that time is deducted by the system, we have to manually enter it for each employee's shift. While it does not take too long, it could easily be automated and I know other payroll system do it automatically. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP cost too much and had poor integrations with scheduling and remote onboarding and poor document storage. Review Source AM Alexandra M. Manager Retail Used the software for: 1-2 years ### "Homebase is TOP TIER" March 31, 2025 5.0 Great app, fantastic, gets a lot of use by us and our team! Pros User-Friendly, Clean Interface, Many Features Cons Signing up for plans can be a little confusing! Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Homebase Homebase is light years better than all of the other apps we tried, the cleanest and easiest to use!!!! Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Crew was bought out and the new app interface replacing it was nowhere near what crew was, so we had to look for something new that matched our needs! Review Source Response from Homebase April 2, 2025 Hi Alexandra, We're so happy to hear that Homebase stands out as a top-tier solution for you and your team. Making team management simple and user-friendly is our goal, so it’s great to know that our clean interface and features are helping you stay on top of things! We appreciate your feedback on the sign-up process and will keep working to make it even smoother. If you ever need assistance or have suggestions, don’t hesitate to reach out. We're grateful to have you on board! KM Kay M. Office Coordinator Architecture & Planning Used the software for: 1-2 years ### "Best Friend of Small Businesses" April 30, 2025 5.0 Homebase was extremely helpful when I was doing franchise openings with multiple locations for restaurants. It allowed each location to have chats, announcements, schedules, and had everything neatly separated. The payroll feature was very cool for the short time we used it. Pros Extremely intuitive UI; easy to use for both administrators AND employees. The communication features, and security admin features were instrumental for the company I used it for. Cons The only complaint I ever had was that terminated employees could still use the messaging feature after termination as it would take some time to update and remove them. It created a few...situations for us, with disgruntled terminated employees. Alternatives considered [Workyard](https://www.capterra.com/p/215558/Workyard/) Reason for choosing Homebase Pricing and features were simply better and more easily accessible on Homebase. Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Pricing and features were simply better and more easily accessible on Homebase. Review Source SR Sue R. Office Manager Veterinary Used the software for: 2+ years ### "Great App and don't plan on changing." November 4, 2024 5.0 I find the app easy to use for administrative and the employees find it easy to use for employment information. Pros The schedule building part. So easy to make a schedule for over 30 people! The copy from a past week is a great time saver. We also use the timeclock. Very easy to correct those who forget to clock in or out. Also can tell by the dashboard who hasn't clocked in or isn't here. Cons Can't think of anything. We have had it for quite awhile now. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Homebase Adp's sceduling was more difficult to use. The employees like the color for different departments. Review Source HH Heather H. Owner, Operator Arts and Crafts Used the software for: 1-2 years ### "Great customer service & easy platform " December 31, 2024 5.0 Great! Customer service is what stands out by far. The few times that I have had to call for help, your team has been warm, friendly and very knowledgable. My employees can get help too! Pros Easy to figure out. Great customer service. Cons Nothing yet. I don't think that I have used all of the features, but everything that I have tried is great. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Homebase Customer service, easy for employees to use. easy to schedule Review Source GP Gabriela P. Manager Hospital & Health Care Used the software for: 1-2 years ### "Love! - Just occ app crashes " November 15, 2024 5.0 Loved homebase for group communication, as we needed to keep everyone informed. Pros Scheduling and posting jobs was very easy! Cons Sometimes the app wouldn't show that someone had privately messaged - group chats always showed up though so it was a bit odd Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Reason for choosing Homebase We knew someone else who was using homebase (another local business) so we decided to give it a shot Review Source KT Karen T. Vet Tech Veterinary Used the software for: 2+ years ### "Great tool for Vet Practices" January 3, 2026 5.0 We use Homebase daily in a small Veterinary Hospital. With Homebase, we are able to track our hours worked and look at our schedule from our personal phones. We also use it as a communication tool, we have created channels where we can discuss team with one or many people from the team. Pros My favorite thing about Homebase has got to be the ease of having it all in one place. I can look at my timecard and my schedule on my day off. I'm always connected to my team wherever I go. Cons I like everything so far, I have not encountered any issues with security or any bugs or other issues. Review Source Response from Homebase January 5, 2026 Thank you for the positive review. We’re glad to hear Homebase has been helpful for managing your schedule and improving team communication. Supporting small businesses with easy-to-use workforce management tools is exactly what we aim to do, and we appreciate you taking the time to share your experience! SC Sheena C. Commercial janitorial service Consumer Services Used the software for: 2+ years ### "Homebase is efficient and easy to use ! " December 14, 2025 5.0 Overall my experience was very good with homebase. I used it for 4 years until my business was closed due to the need and economy. I would recommend it to business owners with small teams. It made annual record keeping a breeze. Pros Homebase was user friendly, easy to add and remove employees, and great for record keeping. It was easy to share with my new hires and utilize for time keeping. Cons The location feature for clocking in was sometimes a little wonky. Manual edits were required for clocking in when it didn’t detect locations accurately. Review Source Response from Homebase January 5, 2026 Thank you for sharing your experience. We’re glad to hear Homebase has been user-friendly and helpful for onboarding, timekeeping, and record keeping over the years. It’s great to know it supported your team through multiple stages of your business. We also appreciate your feedback around location-based clock-ins and manual edits. Thank you for taking the time to leave a thoughtful review and for recommending Homebase to other small business owners. Sierra H. Leasing manager Marketing and Advertising Used the software for: Less than 6 months ### "Make going to work great again ! " January 29, 2026 5.0 My overall experience is one that has been great so far , and my employees love the fact that they are able to clock in from their phone Pros What is like the most is that I’m able to keep up with my worked hours throughout the week . I also love the feature where once I’m clocked out , I’m able to pull money from that days pay which is extremely helpful Cons Nothing . The platform is very self explanatory and user friendly . I created an account and was able to immediately navigate the system . Review Source Response from Homebase February 10, 2026 Thank you so much for the thoughtful review! We’re really glad to hear that Homebase makes it easy for you to track your hours throughout the week and that same-day pay access has been such a helpful feature for you. It’s great to know the platform felt intuitive right from the start—that’s exactly what we aim for. We also love hearing that your team enjoys clocking in from their phones. Thanks for sharing your experience, and we’re excited to keep supporting you and your employees! MV Manuel V. General Manager Food & Beverages Used the software for: 1-2 years ### "Way to go Homebase! You guys are an A+" January 1, 2026 5.0 Expedite and easy way to communicate across our different concepts and teams. Creating a fluid way to communicate with our staff and leaders. Pros Easiness of usage of the product. Great customer support and not have experienced any bugs and issues yet during our use of the platform. Cons Our team have not experience any issues that would create a negative impact from Homebase to our performance. Review Source Response from Homebase January 9, 2026 Thank you for the feedback! We’re glad to hear Homebase has been easy to use and reliable, with responsive customer support. Helping teams communicate clearly across locations and roles is a core part of what Homebase is built for, and we’re happy it’s supporting your day-to-day operations. We appreciate you taking the time to share your experience. AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great for single locations" September 10, 2025 4.0 Overall, we used Homebase for 5 years at this location. It worked when we needed it and we have simply outgrown it. Pros Homebase has a generally easy to use platform. It does a good job of allowing people to clock in and out for shifts and to create their schedule. Cons Homebase did not allow us to track hours across multiple locations unless we paid extra for it. It was not able to limit number of people on a shift, to our knowledge. Review Source KG Kylee G. Director of youth and internship ministries Non-Profit Organization Management Used the software for: 1-2 years ### "Great program that’s easy to use!" August 24, 2025 5.0 Overall I have been very impressed with Homebase and its ease of use. It doesn’t require a ton of training for new employees and easy to edit time clock errors from my phone! Pros I love using Homebase for my time keeping program for a college internship I run. I love the feature that I can see where they clocked in and out from so I can make sure they truly were at work when I have a day off. The ability to message all employees at once is very convenient when we have an important message to get out. I do feel like it’s a good value. Cons You are not able to download specific costs of roles which I wish you could. I do several grants and need then information for reporting. Review Source JW Jatori W. Owner Food & Beverages Used the software for: 1-2 years ### "Homebase 10/10" December 15, 2024 5.0 My overall experience with Homebase is a 10/10. I would recommended Homebase to any business. Pros The ease and simplicity of using Homebases features is what makes it a phenomenal product for our company. It's excellent solution for our company because of all the features it offers. Homebase is a part of our daily operations, not just for its timeclock functionality, but we use homebase to communicate as a team. Cons The only thing that I do not like about Homebase is when a new hire already has a profile with a previous company that uses Homebase. Review Source TD Tammy D. executive assistant Construction Used the software for: 1-2 years ### "From a small business view point" February 26, 2025 4.0 We are a very small company and do not have a need for most of the program. With that in mind, the parts of the program that we do use has been awesome. We can keep track of employee wages, sub contractors hours, Pros I like the easy layout. Even someone with limited computer skills can understand use this program. Cons You can not always resend an invite to a worker. If the worker does not accept and add it to their phone the first time, it is not always available to resend the invite to the worker a second time. Review Source JB John B. Treasurer Civic & Social Organization Used the software for: 1-2 years ### "Homebase is a solid timekeeping option for small businesses." January 31, 2025 4.0 Homebase has been excellent for our small business, it offers the basic timekeeping tools that we need, plus many other features that can be added to your subscription. Pros It's easy for new users to get set up. Users can log time for multiple jobs or projects. Cons The only option for capturing time by a worker is to use a timeclock system, they can not manually enter time worked for a specific date. Review Source MN Melody N. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Homebase- helpful scheduling and communication software for employees! " September 4, 2025 5.0 Overall it's been a great experience, customer service has been very helpful when needed, and the platform is easy to use, along with the mobile app. Pros It's ease of use! Super helpful for scheduling, communication and accessing team contact information quickly and effectively. Cons I exclusively use it for volunteers right now, it'd be really helpful if there was a setting that was specifically for volunteers, so that they didn't get a bunch of information that didn't pertain to them. Review Source VR Verified Reviewer Instructor Education Management Used the software for: Less than 6 months ### "Excellent Payroll Platform" August 16, 2025 5.0 Pros Homebase is an excellent payroll platform that is convenient for team collaboration as well as individual use. It allows for easy clock in and out, time tracking, scheduling, and direct messaging. Cons Homebase will not allow clocking in or out a few feet away from your company location. You must adjust your position precisely when attempting to clock in or out. Review Source DW Dee W. owner Restaurants Used the software for: 6-12 months ### "AW Restaurant owner" December 17, 2024 5.0 good, easy to add employees, easy to navigate on. Pros Very easy to use. I love the scheduling tool Cons That you cant have a manager for each business that i have on here. Switched from [Crew](https://www.capterra.com/p/165481/Crew/) they closed their business, so not in use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.