# Page 9 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Birdeye ## Showing most helpful reviews Showing 201-225 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Ben S. Owner Construction Used the software for: 1-2 years ### "Great experience " July 1, 2022 5.0 100% happy with Birdeye Pros The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have Cons We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Awful customer service Review Source Response from Birdeye July 6, 2022 Hi! We appreciate your feedback and will look into the notifications for internal chat. Please reach out to support@birdeye.com for any additional assistance. Thank you for leaving us a review. MH Mario H. Content Marketing Specialist Tobacco Used the software for: 6-12 months ### "Changes you can see!" April 13, 2023 4.0 Pros Automation on review response. Ease of communication with some of the functions like negative reviews. Cons The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates. Review Source SW Samantha W. Director of Growth Retail Used the software for: Less than 6 months ### "We are loving Birdeye!" April 13, 2023 5.0 Pros It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales. Cons Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked. Review Source MH Molly H. Digital Marketing Speciliast Marketing and Advertising Used the software for: 1-2 years ### "Thank you." June 28, 2022 5.0 The Birdeye team is great at timely and effective responses. Always willing to help with clear and concise detail. Pros Birdeye is extremely easy to use on a daily basis. It has high functionality and great offers great opportunities for its users. Cons This software is great. I have no negative feedback other than the occasional glitch which is usually quickly fixed. Review Source Response from Birdeye September 2, 2022 We love hearing customer success stories! Thank you for sharing, Molly! JB Jacquelyn B. Sales Manager Retail Used the software for: 2+ years ### "Birdeye Review" November 28, 2023 5.0 Pros I love the live chats as they are in real time. It is a great way to get quick answers to clients. Also being able to attach a photo to the chat is great. Cons The live chat doesn't always reload/ upload new chats. If on it for too long you need to log out, log back in and then they will be displayed. Review Source TS Tim S. General Manager Construction Used the software for: 1-2 years ### "Greatly increased our online reviews!" June 26, 2020 5.0 We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it. Pros I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies. Cons We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye I liked the ease of use and the pricing was right for us at the time. Review Source Response from Birdeye July 22, 2020 600 reviews, that's awesome!! Thank you so much for sharing and keep up the great work! GG Gabriela G. Database Manager Real Estate Used the software for: 2+ years ### "We love it!" August 24, 2022 5.0 Birdeye has helped our company manage our reviews letting other customers know what great business we do. Pros We understand the value of reviews to our business and utilize Birdeye as integral part of our business. Cons It would be great if it integrated with our CRM Review Source Response from Birdeye September 1, 2022 Thank you for sharing, Gabriela! FS Fadia S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Why walk if you can fly!!!! Use Birdeye" January 10, 2019 5.0 Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions. Pros The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically. One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product. Cons I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick. I wish I knew about Birdeye sooner. The sky will be the limit Review Source Response from Birdeye January 11, 2019 Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer! VR Verified Reviewer Social Media Manager Restaurants Used the software for: 1-2 years ### "Simple systems // immense impact" January 16, 2019 5.0 It's been a positive experience that provides us with a fantastic (and powerful) platform to connect with guests. I think the support and account management teams are great, and this service has definitely filled a niche purpose that needed filling. Pros I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too. Cons I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well. Review Source RD Russ D. Sales Automotive Used the software for: 1-2 years ### "Great Reveiw Managment Site " April 6, 2019 5.0 Birdeye has really giving us a sense of how were doing as a company it allows us to view incoming reviews so we can approach them and answer a clients concerns quickly We also really enjoy how it emails us the reviews that were submitted there star rating and the customers comments and concerns . I would highly recommend this software to any one looking to get a handle on there business from the reveiw stand point Pros Its easy to use my company started using the software about a year ag and we really enjoy it, were pretty competitive in my office so we all really like that it tracks who sent them there average review rating and how many were opened and submitted it really gives you a feel for how your doing on the customer service front Cons I wouldn't say its a con per say but we have noticed the site runs a bit slow and submitting a review request does take a few moments, but other then that were happy with it Review Source SJ Sarah J. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Highly recommend Birdeye!!!" August 23, 2022 5.0 I’ve had nothing but a great experience with birdeye! Pros I love how customizable everything is! And the customer support is very responsive! Cons I wish clients were able to leave reviews on Google without having to login Review Source Jen Z. Wellness Administrative Supervisor Medical Practice Used the software for: 6-12 months ### "Birdeye is like a breath of fresh air." March 27, 2018 5.0 Pros With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch! Cons No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner! Review Source IM Isabella M. Content Marketing Specialist Furniture Used the software for: 6-12 months ### "Birdeye Review" July 6, 2022 3.0 Pros I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive. Cons It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time. Review Source Response from Birdeye July 22, 2022 Thank you for taking the time to leave us a review, Isabella. Gurvinder K. Internet judge Information Technology and Services Used the software for: 1-2 years ### ""Awsome reputation management platform"" November 30, 2022 5.0 Pros Very easy and intuitive. I can do so much thing with tool . Best feature in this is customer support and level of help. They have best solutions for social media review mantainance and sales marketing. Cons I can't found any dislike in this best tool till now . Review Source Response from Birdeye February 8, 2023 Thanks for leaving us a review. We really appreciate it! SB Sherri B. Broker/Owner Real Estate Used the software for: 2+ years ### "Review for real estate company" May 3, 2022 5.0 Very good. Pros Ease of sharing of reviews through multiple portals. Cons The access is not easily figured out. Hard to decide which category we are selecting. Review Source Response from Birdeye June 10, 2022 Hi Sherri! We are happy to hear about the ease of use Birdeye has been for you! Thanks for sharing! EE Elyse E. Social Media Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Review Generation in the Healthcare Industry" May 7, 2019 4.0 My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed. Pros I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices. Cons Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution. Review Source JC Jihad C. Human Resources Manager Facilities Services Used the software for: Less than 6 months ### "BirdEye is a game changer for reputation management. " March 16, 2022 5.0 Overall, my experience with Birdeye has been a great one. The culture of the team at Birdeye matches their mission. Pros It saves time and increases our presence on the web and in searches. Cons There are not any cons that I have came across yet. Review Source Response from Birdeye March 25, 2022 Hi Jihad! We are happy to hear that you have been able to experience our culture and how it reflects our mission here at Birdeye. We always strive to provide the best authentic atmosphere for our customers. Thanks for being a Birdeye customer! TF Tom F. Managing Member Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Job in providing a review solution" March 7, 2024 5.0 Pros Results and accuracy as well as flexibility Cons cost it is expensive and sometimes hard to learn and connect everything Review Source IB Ian B. Site Director Sports Used the software for: 1-2 years ### "Excellent Tool for Reputation Management" March 10, 2020 5.0 I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review. Pros The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard. Cons If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool. Review Source Response from Birdeye March 12, 2020 They say time is money, and we are happy to hear that you have been able to gain back time by utilizing the platform. Thank you for using BirdEye as your online reputation management! DP Denise P. Owner Marketing and Advertising Used the software for: 1-2 years ### "review request from dpm" April 5, 2023 5.0 online reviews Pros reviews and chat with the app to see who asks questions Cons customer service too many emails and too many rep changes as a partner a different rep every so many months Reason for choosing Birdeye thought the customer service and product offering were better Review Source Response from Birdeye April 7, 2023 Thanks for taking the time to review us! MP Madison P. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Love this system!" June 28, 2022 5.0 I have had a great experience with BE Pros User friendly and easy to have many different users Cons sometimes the businesses get deleted and are hard to get back Review Source Response from Birdeye September 2, 2022 Thank you for sharing, Madison! We appreciate you being a Birdeye partner! CC Cathi C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service " July 25, 2022 5.0 Always helpful Pros Automated requests, so easy , they add to all our resources Cons Cost , as a new business we are on a small budget . But definitely worth the price Review Source Response from Birdeye September 2, 2022 Thanks for sharing your success story with us, Cathi! YP YOVANA P. Executive Assistant Real Estate Used the software for: 2+ years ### "Greatest Investment for our Company" April 7, 2021 5.0 We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience. Pros You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch! Cons Make it easier to log in from different browser engines. Alternatives considered [Firebase](https://www.capterra.com/p/160941/Firebase/) Reason for choosing Birdeye Better price and outstanding perks. Review Source CS Chad S. Website Administrator Marketing and Advertising Used the software for: 1-2 years ### "Birdeye is very good at what they do, but getting everything set up can be challenging" August 24, 2022 4.0 Pros When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed. Cons Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet. Review Source Response from Birdeye September 1, 2022 Thank you for your feedback Chad, Please reach out to me at ciera.saldona@birdeye.com for immediate assistance when needed. KL Karen L. General manager Medical Practice Used the software for: 2+ years ### "Great Reviews Easily Posted by your Patients" April 5, 2019 5.0 We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office. Pros This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review. Cons I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.