# Page 7 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Birdeye ## Showing most helpful reviews Showing 151-175 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Norman M. Dentist Hospital & Health Care Used the software for: 2+ years ### "BirdEye at the Dental Office, I'm a fan." January 17, 2019 5.0 Pros BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general​ our profession is appreciated​. :) Cons Yelp does reach out to our office on occasion​ asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Automatizacion simplificada." August 22, 2023 5.0 Pros Me encanta que puedo personalizar las reseñas para cada uno de los clientes. Cons No tengo quejas me gusta este aplicativo. Review Source NH Nyla H. Office Manger Hospital & Health Care Used the software for: 1-2 years ### "Thanks for all your help Birdeye :)" February 18, 2022 4.0 Excellent service with Birdeye and always learning something new that benefits our 2 dental clinics Pros It allows us to connect with our patients , receive google reviews to further build our practice Cons Having difficulty getting our recently added second location integrated as we are awaiting the needed code from google - birdeye support is very helpful with all zoom calls and very patient with me as I always tell them I am not tech savy :) Review Source Response from Birdeye February 22, 2022 Hi Nyla! We love that Birdeye has been a great innovation tool for you and your practice! Thanks for sharing your experience and being a Birdeye customer. :) RT Ryan T. Sales and Partnership Manager Marketing and Advertising Used the software for: 1-2 years ### "Review Machine" August 25, 2022 3.0 Pros I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request Cons I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience. Review Source Response from Birdeye September 1, 2022 Thank you for sharing your feedback, Ryan! We appreciate your partnership with Birdeye! MD Melisa D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "From a Marketing Agency Perspective" March 10, 2022 5.0 Again, super impressed with everyone and everything. Pros As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! Cons If there were any complaint it woudl be the cost. As an agency margins are important. Reason for choosing Birdeye For all of the above mentioned reasons. Review Source Response from Birdeye March 15, 2022 Hi Melisa! First and foremost thanks so much for being a Birdeye partner, here at Birdeye we value our partnerships! We are pleased to hear our service was a great experience. Thanks for sharing! LB Lisa B. Book Keeper Automotive Used the software for: 1-2 years ### "Lisa " June 30, 2022 5.0 Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. Easy to communicate information thru Birdeye Pros I like the ability to speak back and forth with customers without having to call on the phone and play phone tag. Cons I don't really have a con or anything I don't like about the product. Review Source Response from Birdeye July 6, 2022 Thank you for taking the time to leave us a review, Lisa! PW Paula W. Owner Construction Used the software for: 2+ years ### "Great customer service!" February 17, 2022 5.0 Wouldn’t use any other Pros They have the best customer service ever! They call immediately and get things fixed quickly! Cons Nothing negative. They will chat, email or call vey quickly so business is not affected Reason for choosing Birdeye Podium Review Source Response from Birdeye February 18, 2022 Hi Paula! Customer obsession is a core value to us. We look forward to continued success with your business and thank you for sharing! Pamela K. Online Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "BirdEye Substantially Built Clients Businesses" July 22, 2019 5.0 As a reseller of the product, not only is there money to be made, it really works. I look like a superstar to my clients growing their businesses substantially.... Pros The ease of use and the technical support are my favorite aspects of the software. Simple to set up and whenever in need, the technical support department is wonderful!!!!! I deal with a number of third party companies - tech support here is above and beyond. Best of all, the software really makes a difference for my clients as everyone thrives and flourishes on good reviews if so deserving! Cons In some ways it is a bit basic. Would like more control over the look and feel of the product - sometimes being told a change cannot be made. Also, would prefer more control on my end - rather than having to rely on tech support - although again they are a pleasure to work with. Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Does what is says it does well" January 9, 2024 5.0 Pros Effective and well run tool to drive online reviews. Cons Had a billing issue that has since been resolved. Reason for choosing Birdeye Size and credibility of the company for long term viability Review Source MO Makenna O. Receptionist Real Estate Used the software for: 1-2 years ### "Birdeye makes my day easier" September 7, 2023 5.0 It has been great! Pros That I can text links to inquiring clients Cons That it logs me out everyday and I have to re sign in Review Source KN Kandi N. Practice Manager Veterinary Used the software for: 1-2 years ### "Love!" November 6, 2021 5.0 I love Birdeye! The best way to manage your online presence. Pros Easy to use, dashboard shows everything you need to read and respond quickly to every review. Cons I can’t think of anything I dislike about Birdeye, it is very easy to use and a real time-saver. Review Source VR Verified Reviewer President Music Used the software for: 6-12 months ### "A very positive experience, overall, so far" December 7, 2017 5.0 Pros Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients. Cons Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions. Review Source EC Evan C. Director of Patient Engagement Mental Health Care Used the software for: 1-2 years ### "Birdseye is great for patient engagement!" June 14, 2022 4.0 Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected. Pros The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it. Cons As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Overall functionality and price point. Review Source VK Valerie K. Efda Medical Practice Used the software for: 1-2 years ### "Birdeye is a great product!!" July 26, 2022 5.0 I love that we can see our reviews in real time and I love being able to send mass texts or emails to clients. Pros I love this product for ease of us and it helps us keep track of reviews! Cons I don't have any issues either the software. I find it easy to use. Review Source Response from Birdeye September 2, 2022 We love to hear that! Thanks, Valerie! CB Charly B. Media Manager Marketing and Advertising Used the software for: 1-2 years ### "Great product and affordable" January 11, 2024 5.0 Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy. Pros So many additional features without having to hire another partner. Cons So far after a year we have had great success. Switched from [Synup](https://www.capterra.com/p/153053/Synup/) Originally, price but also features. So many additional features. Their product seems more stable than the past company. Review Source MC Mallory C. Client Service Manager Veterinary Used the software for: 1-2 years ### "Easy to use" June 29, 2022 5.0 I appreciate being able to respond to all reviews. Pros I like that with one login, I can see all my reviews in one place and respond to them from the same screen. Cons My only complaint is that it's hard to filter down to find a specific review, but it seems there have been some new features added that have taken care of that issue. Reason for choosing Birdeye All in one place. Review Source Response from Birdeye July 6, 2022 Hi Mallory, we appreciate you taking the time to leave us feedback, please reach out to support@birdeye.com if you need any assistance with the platform. Thanks! AT Amy T. Owner Marketing and Advertising Used the software for: 2+ years ### "Excellent choice for reputation management with a few other bells & whistles too" July 27, 2020 4.0 I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too. Pros Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites. Cons Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop. Review Source Response from Birdeye July 31, 2020 Hi Amy, thanks for sharing your feedback! We love that our support team has been taking great care of you. Customer happiness is a core value of ours, so this makes us happy to hear! VR Verified Reviewer Chief Executive Officer Marketing and Advertising Used the software for: 6-12 months ### "Birdeye - Good But Overpriced" August 23, 2018 2.0 Our experience wasn't bad. We got what we paid for. It is just that the software is on the extreme end of being overpriced. (For our purposes.) And it was pretty annoying when they started to call our clients individually, but I suppose that should be expected to a certain extent. Pros The software works. They keep it updated. It is easy to use. They pay attention to the industry and make changes when necessary. Whenever we had a customer service issue, the problem was resolved. Cons Even with the discount they give agencies, it is still expensive for low volume small businesses. I can see the value for a higher volume business. But most of our clients only had 3-5 reviews to request per month. We were able to find an alternative that works just as well but at a far lower price. (We can offer all of our clients this service for the cost of a single client with BirdEye.) If you are an agency and cancel your agreement, they will go after your customers. It created a headache on our end because all of our clients were calling us wanting to know what the deal was. Just something to be aware of. There were a few features missing that seemed like they would be included. But BirdEye is improving their system frequently. So I imagine that is just where the company is at rather than a reflection of their intention to put out a good product. Review Source Response from Birdeye September 8, 2018 Thank you for your feedback. Customer happiness is our top priority, so I'd like to discuss your concerns with you. Can you please reach out to me directly at jennifer@birdeye.com. -Jennifer Campisi, Mgr Customer Happiness LB Lisa B. Merchandising Manager Retail Used the software for: 2+ years ### "Excited to be using the Birdeye platform" March 6, 2023 5.0 Pros Reviews are the main reason Birdeye works for us. Seeing our reviews significantly increase is a quite exciting and helps other potential buyers read other consumers great experiences with shopping at our stores. Cons That it seams like you can not choose truly the features of their software separately. Review Source Response from Birdeye April 7, 2023 Amazing! We are so happy to hear that, Lisa. Thanks for choosing Birdeye! aR angela R. Bookeeper Automotive Used the software for: 1-2 years ### "One stop shop " June 30, 2022 5.0 We have had a good experience, despite the minor hiccups. Pros The emails I get daily, help me keep track of what is going on at the shops, and how customers rate their experiences. Cons our product has been hacked a lot recently with fake reviews, I would like for their to be a way to negate these before it negatively impacts our ratings Review Source Response from Birdeye July 6, 2022 Hi Angela, Thank you for leaving us a review, if you are facing any issues, please reach out to support@birdeye.com for assistance. Thank you for sharing! AM Amy M. Market Manager Marketing and Advertising Used the software for: 1-2 years ### "Reputation Solicitation Is Fantastic" August 23, 2022 3.0 Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text. Pros It is very easy to integrate practice mgmt systems with the birdeye review solicitation API. Cons integrating with multiple locations or locations on cloud based servers Reason for choosing Birdeye integration with PMS system capability. Review Source Response from Birdeye September 1, 2022 Thank you for taking the time to review us, Amy! JE Julie E. COO Facilities Services Used the software for: 1-2 years ### "Amazing Platform to Grow Your Business" June 28, 2022 5.0 Amazing platform, great customer service, and easy to use. Pros Automation of review requests to customers. Cons I thought the pricing was a bit high at first but after using the software it's well worth every penny. Review Source Response from Birdeye September 2, 2022 Thank you for taking the time to leave us a review, Julie! :) MS Mario S. Business Analyst Consumer Services Used the software for: 2+ years ### "Ease of Navigation" September 28, 2022 5.0 The ease of navigation is really nice with already familiar and user-friendly type of features. Pros I like how this app fits to the needs of the business. Cons Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue. Review Source Response from Birdeye November 4, 2022 Hi Mario, we appreciate you taking the time to leave us a review! Thank you for your feedback! and we apologize for the inconvenience you experienced with logging in! sR shervin R. President Health, Wellness and Fitness Used the software for: 2+ years ### "Review management is great" March 17, 2022 4.0 Great experience. Communication with patients is very fast and simple. Pros Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention Cons Direct feedback feature needs a new set up. It can be confusing to patients. Review Source Response from Birdeye March 25, 2022 Hi Shervin! Thanks for taking the time to leave us feedback. We are happy to hear that the platform has been user friendly. :) CD Chris D. Healthcare marketing Hospital & Health Care Used the software for: 6-12 months ### "Good experience " January 10, 2024 5.0 I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them Pros Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service Cons Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.