# Page 5 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Birdeye ## Showing most helpful reviews Showing 101-125 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PS Pia S. Human Resources Manager Information Technology and Services Used the software for: 2+ years ### "Customizable As Per Our Needs And Great Customer Support" February 19, 2023 5.0 Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature. Pros The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. Cons They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. Review Source Response from Birdeye April 7, 2023 We are excited to hear how your loving Birdeye's competitive benchmarking feature! CA Camila A. Project Manager Real Estate Used the software for: 2+ years ### "Simple communication with customers" March 17, 2022 4.0 BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received. Pros BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time. Cons We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours. Review Source Response from Birdeye March 25, 2022 Hi Camila! We are pleased to hear that you are enjoying our features and seamless integration with Rent Manager! Birdeye is completely customizable so feel free to always reach out to support at support@birdeye.coms o they can customize how you want. Thanks for your feedback! JH Jennifer H. Office Manager Sporting Goods Used the software for: 6-12 months ### "Where have you been???" July 27, 2022 5.0 Our \[SENSITIVE CONTENT\] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats! Pros Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece" Cons We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye. Review Source Response from Birdeye September 2, 2022 Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye! AM Amanda M. Owner, Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent System with lots of Options" January 14, 2024 5.0 Excellent. The follow through and training has been great. Pros The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager. Cons I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high. Review Source VP Valerie P. Performance Coach Automotive Used the software for: 2+ years ### "Birdeye has been great " June 14, 2023 5.0 Overall, very helpful, friendly staff and super user friendly Pros I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place. Cons I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars. Review Source Response from Birdeye August 2, 2023 We appreciate you choosing Birdeye! JV Jack V. Past-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Sad Ending" June 4, 2022 5.0 Birdeye doesn't listen. My overall experience ended with my retirement, effective May 12, 2022. I'm being charged, post-retirement, through January 2023 on a 12-month contract. I no longer require Birdeye's services but Birdeye will not accept cancellation of my account. I can only assume Birdeye expected me to plan my retirement around the existing contract. I can't recommend Birdeye to my colleagues (as I always have in the past); in fact, I'll recommend an alternative platform. The way Birdeye has managed the end of our relationship shows a complete lack of class. Why would I recommend Birdeye to colleagues who are also friends? Pros The software produced the results we were after. Cons No complaints about the software, only policy and people. Reason for choosing Birdeye Recommended by like-thinking colleagues who're are members of the American Academy of Clear Aligners. Review Source OL Orlando L. President Renewables & Environment Used the software for: 1-2 years ### "Good, until you contact customer service" April 25, 2023 4.0 Their platform has its uses, but there are other options with much better customer support and that don't just see you as money. Pros It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month). Cons The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them. Review Source Response from Birdeye August 2, 2023 Hi Orlando, We appreciate your feedback. If you are ever needing assistance with cancellation, please reach out to me directly at ciera.saldona@birdeye.com. DN Deborah N. Orthodontisit Health, Wellness and Fitness Used the software for: 2+ years ### "Good for reputation management" November 10, 2022 4.0 For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing. Pros I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages. Cons We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge. Reason for choosing Birdeye Again the price point for Birdeye was superior for the same service. Review Source Response from Birdeye December 1, 2022 Hi Deborah, we appreciate your feedback. If you are ever having any concerns or facing any issues please reach out to us at support@birdeye.com so we can take care of your needs immediately. Thanks for choosing Birdeye! NB Nicole B. Social Media and Marketing Manager Medical Practice Used the software for: 2+ years ### "Terrific Business Software" May 7, 2019 5.0 They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you. Pros Review organization and management. Internet scanning for reviews. Cons I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!! Review Source Response from Birdeye May 8, 2019 Hi Mary, We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-). TA TRENT A. COO Marketing and Advertising Used the software for: 2+ years ### "Solid Review Management Platform" January 15, 2024 4.0 My overall experience has been mostly positive. I like the the flexibility the platform offers, but I think their pricing and their response times on certain things could be improved. Pros Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from. Cons I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space. Review Source VR Verified Reviewer VP Marketing Mining & Metals Used the software for: 6-12 months ### "Bad company which is made worse by bad customer support" July 7, 2023 1.0 Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others. Pros Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose. Cons Their services and support for those services are unbelievably poor Review Source Response from Birdeye July 10, 2023 Hi, I apologize for the experience you have faced. Can you please email me at ciera.saldona@birdeye.com with your account details so I can help resolve the situation for you as soon as possible. I am here to help. We look forward to better serving you. AS Amy S. Reputation Specialist Marketing and Advertising Used the software for: 6-12 months ### "Automated Reviews Made Easy!" April 30, 2021 5.0 Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction. Pros I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients. Cons There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times. More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO. Alternatives considered [RevuKangaroo](https://www.capterra.com/p/161535/RevuKangaroo/)[Grade.us](https://www.capterra.com/p/137378/Grade-us/)[ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation. Review Source MD Matthew D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Support is key and Birdeye gets that. " April 7, 2023 5.0 I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard. Pros The only software company that didnt hand me off to another account executive once they onboarded me. Cons As much as I love the UI. They could open it up a bit more for customizations Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[Yext](https://www.capterra.com/p/140176/Yext/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Reason for choosing Birdeye Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[Yext](https://www.capterra.com/p/140176/Yext/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Cost, complete software, support and simplified services. Review Source AC Ali C. Digital Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Birdeye Software" January 10, 2024 3.0 Fairly positive overall. Wish SMS marketing was an easier/better process. Pros Review management features, the social media integration is fantastic! Very easy to use. Cons SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reason for choosing Birdeye Well-rounded product, ability to manage social platforms within one software, AI integration for review responses. Review Source Eric R. Owner Construction Used the software for: 1-2 years ### "Their contract is outrageously misleading" March 14, 2024 3.0 see above. Overall, they are super responsive- until you try to cancel your contract. Pros Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost. Cons The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract. Review Source JG Jose G. Maintenance Supervisor Marketing and Advertising Used the software for: 1-2 years ### "Best Product Out" March 11, 2024 5.0 I would highly reccommend this product to all business. Pros How easy it was to see residents responses. Cons No cons. I currently love everything about the product. Review Source ES Evyn S. UX and SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Birdeye Platform Review" March 21, 2024 5.0 Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive! Pros Everything is in one place and there is a suite of products that can make everything all-encompassing. Cons Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) It wasn't my decision, but I think it was pricing. Review Source VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 2+ years ### "Reputation management made easy" December 21, 2021 5.0 In this day and age, reviews are important. Most of our potential customers will look us up online and check out our reviews before they decide to do business with us. Birdeye makes it easy to request reviews from our customers. It also makes it easy to respond to reviews on all of the many sites people leave reviews from one place. Pros Birdeye makes it easy to request, monitor and respond to reviews. Cons Setup and use is easy. I couldn't ask for anything more. Review Source Response from Birdeye February 16, 2022 You have the right idea! We love that Birdeye can be the platform where all of your tools are in one location. It saves time, it's efficient, and is convenient. :) MM Mariann M. Head of Operations Internet Used the software for: 1-2 years ### "Simple to Use, All-in-one Platform" January 24, 2024 5.0 We've been using it for a few years and I find that setup and ongoing use is simple and easy to use. Pros Everything can easily be managed, monitored, and updated in the platform. Cons It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though. Review Source AP Ansley P. Cellphone technician Telecommunications Used the software for: Less than 6 months ### "This product is the best I've ever encountered " July 29, 2022 4.0 Its has honestly been a game changer to me so far. Amazing product to encounter. Pros Smooth navigation, user friendly as well as an amazing support team at you service provided by Birdeye. Cons Well I have encountered a few delays from the responses from the program after selecting or clicking on the a tab for it to load and it does get better with time spent on it but important to suggest for Birdeye devloper to look into those delays ASAP because it does become a little bit frustrating at times. Review Source Response from Birdeye September 2, 2022 Hi Ansley! We appreciate your feedback and will most certainly look into this delay you are experiencing! Thank you for taking the time to review us! mR maria R. social media marketing Automotive Used the software for: 2+ years ### "birdeye has a great customer soport team " April 18, 2023 4.0 i think is a great tool for my marketing department is basically all that i use to engafe on customer feedback and questions Pros easy to use , easy to integrate other platforms great tool to chat and have all the real time feedback from customers Cons we are not able to communicate ont he negative reviews with customer and offer solutions Review Source RH Rebecca H. Marketing Assistant Financial Services Used the software for: 1-2 years ### "A game-changer for our company" August 30, 2022 5.0 Great experience! Easy to use and manage and has been really beneficial and time saving for our company. Pros Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service. Cons There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end. Review Source Response from Birdeye October 6, 2022 Thanks for sharing, Rebecca! Regina G. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "DON'T MISS OUT!!" January 16, 2019 5.0 In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision! Pros Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST! Cons Nothing! The only thing I can say is that I am sorry we didn't get this sooner! Review Source Response from Birdeye January 17, 2019 Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer! GB Gus B. PM Construction Used the software for: 6-12 months ### "An Integral Tool for Modern Customer Interactions" August 4, 2023 5.0 Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution. Pros One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights. Cons Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly. Review Source JH Jessika H. Dispatcher/Office Personnel Consumer Services Used the software for: Less than 6 months ### "Birdeye is fast and efficient!" December 1, 2022 5.0 Pros Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. Cons I have not experienced any cons yet, as this is a newer software to our company. Switched from [Swell](https://www.capterra.com/p/172802/Swell/) Automatic review requests is the main reason I know of, but I didn't make the decision for the company so I'm not sure of the other reasons. Review Source Response from Birdeye January 16, 2023 Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :) Talk to a Capterra advisor for free and get results within 15 minutes.