# Page 4 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Birdeye ## Showing most helpful reviews Showing 76-100 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Colin D. Director of Analyitcs Construction Used the software for: 6-12 months ### "Effective tool to boost your online reviews and keep customers happy" February 3, 2023 5.0 Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. Pros The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. Cons I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye the fact that it could do webchat and referral automation was what put me over the edge Review Source Response from Birdeye February 8, 2023 We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) TS Thad S. Director of Operations Marketing and Advertising Used the software for: 1-2 years ### "Good product, but flawed" August 24, 2022 4.0 The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions. Pros Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system. Cons We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts. Alternatives considered [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Reason for choosing Birdeye Birdeye's integration with our client's patient management systems was a game changer. Switched from [Yext](https://www.capterra.com/p/140176/Yext/)[Grade.us](https://www.capterra.com/p/137378/Grade-us/) Birdeye's integration with our client's patient management systems was a game changer. Review Source Response from Birdeye September 1, 2022 Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner! CM Chris M. Director of Customer Success & Analytics Marketing and Advertising Used the software for: 2+ years ### "Great for Dentists" August 24, 2022 4.0 Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well. Pros Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. Cons Support is all about closing tickets and not really about fixing problems. Alternatives considered [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/)[Weave](https://www.capterra.com/p/141842/Weave/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Birdeye had the most depth of dental system integrations of all the platforms Switched from [Yext](https://www.capterra.com/p/140176/Yext/) Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good. Review Source Response from Birdeye September 1, 2022 Thank you for sharing your feedback, Chris! HM Hattie M. Digital Marketing Strategy Marketing and Advertising Used the software for: 1-2 years ### "Great For Agencies" January 18, 2024 5.0 I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it. Pros I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through. Cons I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault). Reason for choosing Birdeye I think the final factors were cost, functionality, and that it was something that a lot of our customers could use as a value ad to other marketing packages. Review Source SM Samantha M. Digital Marketing Specialist Manager Marketing and Advertising Used the software for: 1-2 years ### "Birdeye: The Obvious Choice" February 4, 2022 5.0 Overall, I would recommend this to anyone who was looking to grow their business online. 10/10 Pros My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system. Cons I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Birdeye had all the features we were looking for, and more visually appealing and the team was much more helpful in assisting with issues. Review Source Response from Birdeye February 16, 2022 Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at support@birdeye.com. So happy the platform has been easy to use and that you find it visually appealing! JS James S. Senior IT Technician Furniture Used the software for: 6-12 months ### "Why Get Birdeye?" September 13, 2023 5.0 Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result! Pros Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons Not all company are perfect but they will try their best to help your company. Review Source RG Richard G. Chief Business Officer Construction Used the software for: 6-12 months ### "Birdeye to the Rescue" August 4, 2023 5.0 Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye. Pros Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far. Cons The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us. Review Source JD Jared D. Director of Marketing Consumer Services Used the software for: 1-2 years ### "Better Solutions Available. (BirdEye cares about their business not yours.)" August 4, 2023 3.0 The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices. Pros The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process. Cons Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions. Review Source NC Nicole C. Operations Assistant Commercial Real Estate Used the software for: 2+ years ### "User friendly. " April 24, 2023 4.0 Responding to reviews is easy and customer service is very helpful in answering questions. Pros Dashboard is user-friendly and replying to reviews directly or with templates is a breeze. Cons I wish it was compatible with our site software so review requests did not have to be uploaded by hand. Review Source OS Olivia S. Client Manager Marketing and Advertising Used the software for: 6-12 months ### "Great Reputation Management System " March 12, 2024 5.0 My overall experience is that it has helped me and my clients out a bunch. Pros I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied! Cons None really, I do think the site speed could be a little faster. Reason for choosing Birdeye Our company had it when I was hired, I was trained into it but love it! Review Source DB Daniel B. Director of Agency Operations Marketing and Advertising Used the software for: 2+ years ### "Great Product. Highly Recommend" January 11, 2024 5.0 Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets. Pros Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer. Cons Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating. Review Source Nick F. CEO Marketing and Advertising Used the software for: 1-2 years ### "Best choice for review management platforms" July 24, 2020 5.0 I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. Pros We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. Cons Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients. Review Source Response from Birdeye July 31, 2020 Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work! kK kyle K. owner Construction Used the software for: 2+ years ### "IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME" March 12, 2020 2.0 It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it. Pros So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this. Cons You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am. Review Source VR Verified Reviewer Client Manager Marketing and Advertising Used the software for: 2+ years ### "Review Management Simplified" March 27, 2024 5.0 Pros Ease of use, customizable campaigns and incredible customer support! Cons Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received Review Source MS Melanie S. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Birdeye Feedback" February 4, 2022 5.0 Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used. Pros The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well. Cons I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means. Review Source Response from Birdeye February 16, 2022 Yay! We really enjoy hearing customer success stories, so thank you for sharing Melanie. So happy the platform has been easy to use and was the solution that fixed the problem! JB Janai B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Great Product" February 22, 2022 5.0 I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them. Pros Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. Cons Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. Reason for choosing Birdeye One of our doctors was reading articles on best practices for your business and making sure your ratings are good in social media, and Birdeye was one of the companies that were highly recommended. Review Source Response from Birdeye March 4, 2022 Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer! SK Shrina K. Clinic owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software for any small business " March 28, 2024 5.0 My overall experience has been great and I would highly recommend it Pros Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Review Source MC Marah C. Marketing and Social Media Restaurants Used the software for: 2+ years ### "Great for gaining a head start on the competition by better understanding customer requirements" January 10, 2023 5.0 Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo. Pros Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to. Cons Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately. Review Source Response from Birdeye February 8, 2023 Thanks for your detailed feedback and sharing your success story with us! VS Vernon S. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Birdeye: Efficiently Collect Reviews and Manage Customer Engagement" February 3, 2023 5.0 We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email. Pros Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients. Cons Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel. Review Source Response from Birdeye February 8, 2023 Thank you so much for leaving us a review. We appreciate your feedback. :) LS Lisa S. Executive Assitant Construction Used the software for: 6-12 months ### "Multifaceted Solution for Digital Customer Engagement" August 4, 2023 5.0 Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye. Pros What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs. Cons On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm. Review Source AH Ashley H. Property Manager Management Consulting Used the software for: 2+ years ### "Property Manager" March 5, 2024 5.0 I have had a pleasant experience using the product and will continue to use in the future. Pros How user friendly it is. It allos easy utilization throught the product. Cons I currently do not have any cons pertaining to the software. Review Source JC Jacie C. Health Insurance Broker Insurance Used the software for: 6-12 months ### "Best Review Software on the market! " September 28, 2022 5.0 Increasing reviews online and communicating more efficiently with our cilents!! Love love love this program! Pros I tested out different review software before choosing Birdeye for my business. Birdeye stood out above the rest of the competition right away. Initially I felt the cost was high but have found it to be worth the investment. The software is user friendly and the support is amazing when I do have an issue. My favorite feature is just how easy it is to request a review from our clients and I LOVE simply texting our clients appointment reminders and allowing them to text our office since texting is the preferred method of communication these days! Cons I wish we could download the software on our desktop so that we could keep team chat open as well as the ability to shoot out review links quickly after each appointment. I dont like that it times out and I have to continue to login to read a message, send a review or start a team chat which is a new feature were going to start using. Reason for choosing Birdeye Features and Birdeye worked with me on pricing since I didn't need all the features. Review Source Response from Birdeye November 4, 2022 Thanks for choosing Birdeye, Jacie! We appreciate your feedback! MR Mark R. Senior Rept Mgmt Specialist Marketing and Advertising Used the software for: 2+ years ### "An Essential for Anyone with a Customer-centric Workflow" July 22, 2020 5.0 I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time. Pros I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in. Cons The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients. Alternatives considered [Opiniion](https://www.capterra.com/p/182277/Opiniion/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye While both products serve their certain purposes, Birdeye's consistent growth of their service/platform and connectivity to other things made it an easy decision. Truthfully, all of these platforms are nods away from being the "same thing" but Birdeye sticks out because of the support you get along the way. Review Source Fred P. Owner Marketing and Advertising Used the software for: 2+ years ### "Helping Your Customer Help Themselves" January 11, 2024 5.0 Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly. Pros Ability to have all clients fall under one account and dashboard. Cons Would like for the texting tool to be more robust. Review Source TS Tara S. AVP Marketing Real Estate Used the software for: 2+ years ### "Third year using Birdeye" July 1, 2022 5.0 Pros The product is easy to use and train others. Review response is a top priority for our company, and the efficiency of response management + analytics is key to our operations. Cons Integration is easy, both with our PMS and social media channels. I wish we could respond to Apartmentratings and Yelp via Birdeye, but the notifications do come in which is helpful. Reason for choosing Birdeye Birdeye offered the ability to integrate with our PMS and proactively ask for reviews (text and email) after touchpoints. Review Source Response from Birdeye July 6, 2022 Hi Tara! We are pleased to hear about the easy integration process with Birdeye! Thank you for sharing. Talk to a Capterra advisor for free and get results within 15 minutes.