# Page 2 | Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Birdeye the right Reputation Management solution for you? Explore 701 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (701) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Birdeye ## Showing most helpful reviews Showing 26-50 of 701 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Susana L. Director of strategy Marketing and Advertising Used the software for: 1-2 years ### "Powerful SEO and Review Management Platform" May 20, 2025 5.0 Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. Review Source LH Lacy H. Office Manager Medical Practice Used the software for: 2+ years ### "Highly recommend" September 4, 2025 5.0 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review Source LG Lauren G. Client Manager Marketing and Advertising Used the software for: 1-2 years ### "Lauren's Review" June 12, 2025 5.0 I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. Pros How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Review Source JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source CS Cap S. Receptionist Medical Practice Used the software for: 1-2 years ### "Easier to connect with patients via Birdeye texting vs calls/emails." August 29, 2025 4.0 Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. Review Source TR Tara R. Director Marketing and Advertising Used the software for: 2+ years ### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients!" May 24, 2025 5.0 Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. Pros We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended! Cons Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. Review Source LM Lisbeth M. Marketing Manager Real Estate Used the software for: 2+ years ### "Great improvement in our reviews!" September 4, 2025 5.0 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review Source VR Verified Reviewer Brand Ambassador Construction Used the software for: 1-2 years ### "Excellent Platform for Reviews and Reputation Management" September 2, 2025 5.0 Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Review Source JS Jessica S. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Review Management " May 27, 2025 5.0 Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence! Pros Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also! Cons The customization of multi-locations within one account could be better, one account with multiple locations are only sending the primary logo Review Source SB Sean B. Operations Alternative Medicine Used the software for: 2+ years ### "DO NOT SIGN UP" April 1, 2025 1.0 Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. Pros Nothing. They are a terrible and outdated company. Cons Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. Review Source Response from Birdeye May 5, 2025 Hi Sean, We’re sorry to hear that your experience with Birdeye did not meet expectations. This is clearly not the standard of service we aim to deliver, and your feedback has been shared with our leadership and support teams for immediate review. We want to understand what went wrong and ensure you're supported moving forward. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns around cancellation, communication, and support response times. DV Dimos V. Leasing Director Real Estate Used the software for: 2+ years ### "BIRDEYE - open your eyes to a new look at your portfolio" September 3, 2025 5.0 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review Source ML Matthew L. Property Manager Warehousing Used the software for: 2+ years ### "In a review driven world, Birdeye is a necessity" August 29, 2025 5.0 I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features. Pros I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. Cons I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. Review Source JM JC M. IT Support Specialist Construction Used the software for: 1-2 years ### "Our Time with BirdEye" September 2, 2025 5.0 Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience Pros The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business Cons Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source CR Camila R. Case Manager Law Practice Used the software for: 1-2 years ### "Good experience" September 12, 2025 5.0 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review Source VR Verified Reviewer Digital Marketing Strategist Financial Services Used the software for: 6-12 months ### "Great product and even greater customer service!" August 29, 2025 5.0 From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment. Pros Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely. Cons So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service. Review Source SW Sean W. Hospital Manager Veterinary Used the software for: 2+ years ### "Online Reputation Builder" August 29, 2025 5.0 Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback Pros Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Review Source WK Wendy K. Marketing Hospital & Health Care Used the software for: 2+ years ### "Good for Our Biz" August 29, 2025 5.0 BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface. Pros The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Review Source SF Sasha F. Surgical Coordinator Medical Practice Used the software for: 1-2 years ### "Great for Surgical Practice " August 29, 2025 5.0 Our clinic staff loves it. Its a great service. Love that we can crate templates for quick use when needed Pros Communication with our patients. My favorite took is the internal messages. It allows for in office use. Cons It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. Review Source MR Maura R. Client Manager Telecommunications Used the software for: 2+ years ### "Customizing to the Stars!" May 20, 2025 4.0 Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews. Pros It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. Cons There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. Review Source KE Katie E. Buyer Retail Used the software for: 1-2 years ### "Great App!" April 17, 2025 5.0 Pros Compiles all our reviews and messages from our customers in one app. Cons When messaging a guest through the chat, pictures are slow to load. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Birdeye Used it before with Art Van and was great to have all of our reviews/messages in one spot Review Source Response from Birdeye May 5, 2025 Thanks for using the Birdeye App. We are thrilled you are loving it! KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source SB Sammy B. Client Manager Telecommunications Used the software for: 1-2 years ### "Birdeye Is A Must!" May 30, 2025 5.0 Pros The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier! Cons Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated. Review Source EM Emily M. Client Manager Marketing and Advertising Used the software for: 6-12 months ### "QR Codes are the best!" May 20, 2025 5.0 My experience has been so smooth! Whenever I have a problem, support is there to help and I always get answers quick! Pros The QR Code! It is very easy to set up and is a creative and easy way to gather reviews. I have created so so many QR codes. I was able to customize them with logos and colors. Cons Nothing! I do not have anything to share about a bad experience with Birdeye. Whenever I have a problem, support is there to help! Review Source JS Jaro S. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Stay away from Birdeye!" May 1, 2025 1.0 Stay away from Birdeye! It was a complete waste of time, energy, and money. Disappointing from start to finish. Pros Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. Cons They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad! Review Source Response from Birdeye May 6, 2025 Hi Jaro, We apologize for the experience you faced. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve this promptly. Talk to a Capterra advisor for free and get results within 15 minutes.