# Birdeye Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Birdeye the right Reputation Management solution for you? Explore 703 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152997/BirdEye/reviews --- Birdeye 4.7 (703) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Birdeye Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 IO Isobella O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review.“ August 5, 2024 EP Eric P VP of SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights.“ August 29, 2025 IW Isla W Marketing ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office.“ April 11, 2026 BH Bradley H Senior Business Intelligence AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond.“ September 2, 2025 MM Matt M Vice PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support.“ June 10, 2024 JC Julie C OwnerAutomotive, Self-employedUsed the software for: More than 2 years. “We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline.“ September 1, 2025 MR Maura R Client ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious.“ May 20, 2025 ## Showing most helpful reviews Showing 1-25 of 703 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Director, Digital Strategy Marketing and Advertising Used the software for: 1-2 years ### "Birdeye a well-priced option for local listings management" March 12, 2024 5.0 Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. Pros The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) We made the switch based on cost and interface. Review Source JC Julie C. Owner Automotive Used the software for: 2+ years ### "Boost Reviews & Communication with Birdeye" September 1, 2025 5.0 Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. Pros The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. Cons Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) More features for less dollars and better customer service by far. Review Source IW Isla W. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good for managing online reputation" April 11, 2026 5.0 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review Source Response from Birdeye April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. jR jason R. manger Automotive Used the software for: 1-2 years ### "Not what it seems " June 11, 2025 1.0 In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. Pros The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. Cons The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) I like the idea it sounded good, but was a mistake Review Source Response from Birdeye November 13, 2025 Hi Jason, We apologize for the experience you have faced. We want to make this right. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns as soon as possible. CV Clara V. HR Coordinator Automotive Used the software for: 2+ years ### "Makes a Difference" April 1, 2026 5.0 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review Source EP Eric P. VP of Sales Retail Used the software for: 2+ years ### "Long Term Customer + Fan!" August 29, 2025 5.0 We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. Pros I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience. Review Source SV Sammi V. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Great service for getting quality reviews!" May 20, 2025 5.0 Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. Pros The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) I am not sure, I wasn't at the company for that. Review Source VR Verified Reviewer Sr. Reputation Manager Marketing and Advertising Used the software for: 6-12 months ### "Strong Partner Opportunity with Birdeye for Agencies" May 21, 2025 5.0 Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc Pros The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers. Cons They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing. Alternatives considered [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Reason for choosing Birdeye Better pricing and relationship than other companies out there. They have the top product reputation in this industry Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) We needed better features and better support. Our last software doesn't improve their software nearly enough Review Source BD Bobby D. CEO Marketing and Advertising Used the software for: 2+ years ### "Agency growth with Birdeye" May 27, 2025 5.0 My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had. Pros I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly. Cons Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Integrations and growth opportunities that Birdeye offered. Review Source DK David K. Brand Manager Retail Used the software for: 1-2 years ### "Best Review Platform Ever!" May 20, 2025 5.0 Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox! Pros Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) We needed something customized to our needs and modern in function. Review Source VR Verified Reviewer Marketing Manager Veterinary Used the software for: 6-12 months ### "Birdeye within the Vet World " June 21, 2023 4.0 Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. Pros I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. Cons Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Birdeye Due to price and trying to have everything in one location. Review Source Response from Birdeye August 2, 2023 Amazing! Thank you for sharing how much you love utilizing Birdeye Social! JP JR P. Director of Sales and Support Marketing and Advertising Used the software for: 1-2 years ### "10 years and counting" May 21, 2025 5.0 We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. Pros Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. Cons Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. Review Source JM Jason M. President Computer & Network Security Used the software for: 2+ years ### "Birdeye Satisfaction, Birdeye Growth" May 21, 2025 5.0 Overall, I have been exceedingly happy with this service. I've watched Birdeye grow over the years and I'm confident they will continue to grow and use AI tools to their advantage Pros I really like the attention to detail and the strong customer service. All requests are handled within 24 hours. I have several clients using Birdeye and they have been for many years now. It's really the best review management software out there. Cons I would love to be able to have my clients who have multiple locations be able to manage all of their Google Maps business locations within one Birdeye account rather than having to switch the Google Business accounts every few months to a different location. Review Source LC Lischna C. Senior Client Manager Marketing and Advertising Used the software for: 2+ years ### "Positive Experience with Birdeye!" May 23, 2025 5.0 My overall experience with Birdeye is positive. The customer support team is responsive, knowledgeable, and very helpful! Pros I like how Birdeye includes features that make the reputation management campaign process seamless for creation and integration. Cons There's nothing I like least about Birdeye but there is always room to improve such as adding new customizable reports and integrating more AI features! Review Source KO Krystina O. Client Manager Consumer Services Used the software for: 1-2 years ### "Birdeye is the key to consistent reviews" May 30, 2025 5.0 overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform. Pros Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Review Source EM Emily M. Client Manager Marketing and Advertising Used the software for: 6-12 months ### "QR Codes are the best!" May 20, 2025 5.0 My experience has been so smooth! Whenever I have a problem, support is there to help and I always get answers quick! Pros The QR Code! It is very easy to set up and is a creative and easy way to gather reviews. I have created so so many QR codes. I was able to customize them with logos and colors. Cons Nothing! I do not have anything to share about a bad experience with Birdeye. Whenever I have a problem, support is there to help! Review Source CB Christoph B. COO Hospitality Used the software for: I used a free trial ### "Easy to adopt solution to gain visibility and manage reviews" October 10, 2025 5.0 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review Source CG Chasten G. Loan Officer Financial Services Used the software for: 1-2 years ### "Great one stop shop social media manager. " December 23, 2024 5.0 Great one size fits all approach to social media management Pros It gave a good overview off all online standing in one place. Cons Didn't always show that I had replied to all posts. Review Source Response from Birdeye May 5, 2025 Thanks for choosing Birdeye for your social media management! AH Anne H. Broker Real Estate Used the software for: 6-12 months ### "Do NOt waste your money" August 13, 2024 1.0 I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with. I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!! I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page! I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!! Pros Absolutley nothing, what they promised sounded good but they did not deliver at all! Cons They lied and lied just to get me to sign up Review Source Response from Birdeye August 22, 2024 We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at ciera.saldona@birdeye.com so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services. CB Carissa B. Bookkeeper Automotive Used the software for: 2+ years ### "Birdeye is Great! " September 4, 2024 5.0 My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review. Pros Birdeye is easy to use. It has an app, which is super helpful. Cons I can seem to get the app to show me when I have notifications. Review Source KR Kenny R. Move coordinator Consumer Services Used the software for: 6-12 months ### "Birdeye review" September 19, 2024 5.0 My overall experience is very good and pleasant Pros Birdye is very easy and convenient, makes getting reviews more effective Cons there is not much to dislike. sometimes it does not load properly but i enjoy the app Review Source TQ Thomas Q. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients" June 3, 2024 5.0 Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. Pros AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations Cons Cost. This product comes at premium price. Review Source MM Matt M. Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolute Nightmare" June 10, 2024 1.0 Pros Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places. Cons Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business. Review Source AG Alexander G. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Why Birdeye Is The Best " June 3, 2024 5.0 Pros It is very helpful for payment processing It offers great reputation management comes with a live chat feature Cons Well, Birdeye has lived to its promises and no issues. Review Source Response from Birdeye September 3, 2024 Thanks for using Birdeye Payments and choosing Birdeye! CH Christian H. CMO Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent consumer facing experience. " June 14, 2023 5.0 Overall, we are very happy with what Birdeye offers. Pros We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Reason for choosing Birdeye The customer-facing experience and the review request automation is very robust. Review Source Response from Birdeye August 2, 2023 Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! Talk to a Capterra advisor for free and get results within 15 minutes.