# RoboVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RoboVet the right Veterinary solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152986/RoboVet/reviews --- RoboVet 4 (45) [View alternatives](https://www.capterra.com/p/152986/RoboVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RoboVet Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews JF Julie F RVN/ Practice AdministratorrMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Any one who is familiar with Microsoft Word will find the software easy to use as it has similar layout and functionality.“ February 15, 2022 LS Lucy S Project ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Not integrated with all suppliers and labs.“ February 10, 2022 AB Annalisa B DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price.“ February 10, 2021 AB Annalisa B DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Some features are so difficult none of my staff can use them, such as the repeat prescriptions.“ February 10, 2021 AB Annalisa B DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It is intuitive but I find other companies PMS are more flexible.“ February 10, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Technician Veterinary Used the software for: 6-12 months ### "Good Basic Software" July 23, 2019 3.0 I have had an amazing experience with RoboVet at this point. It does everything that my small clinic needs. I couldn't ask for any better. Pros The whole idea around this RoboVet is amazing. This software is quite easy to train, learn and use. It doesn't take very long to teach new users how to navigate it. I love that it has appointment options, this makes scheduling much easier. Customer support is fantastic, anytime I have run into an issue they have been quick to solve it. Cons I have not really had any issues with the software as of yet. So far everything has been great. Review Source Response from Covetrus Software Services July 31, 2019 A sincere thank you for your wonderful review from our whole team. We really appreciate the time taken to provide us with your feedback, it is invaluable to us. We are delighted to hear that you are pleased with RoboVet and that our training and support team have been on hand to guide and support you through the process. We will share your feedback with our team and as always, please don't hesitate to get in touch with us if we can assist your practice in any way. EC Emma C. Practice Manager Veterinary Used the software for: 2+ years ### "Robovet Review" June 20, 2024 5.0 Great support from \[sensitive content hidden\] at the outset (even working beyond his working hours to help with the initial set up) \[sensitive content hidden\] for his continued support and check-in's. Pros Ease of use, simple reporting, library import very quick, Cons Restriction on the diary - for example a locum vet cannot be added for a 2 week period, they have to be put onto the diary indefinitely. Reason for choosing RoboVet We have supported Robovet since 2009 and have found it to be the most versatile system to use. Review Source AB Annalisa B. Director Veterinary Used the software for: 2+ years ### "I would not recommend" February 10, 2021 2.0 I am moving away from them. Too expensive for the quality. I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price. It is fairly easy to use but it is overall an old system. It is very obvious Covetrus is trying to get as much money out of it before letting it go. Pros The PMS itself is easy to use, or at least, after 15 years we find it easy. There are very few new features. The updates that really count are very rare. They only really do updates to fix bugs and minor problems. There is never anything excitingly new. They did say the system is build on an old platform and can't be updated any further and it shows. It is intuitive but I find other companies PMS are more flexible. There isn't a kennel system. The account part is very rigid and difficult. Finding missing payments or wrong entry take ages and experience. It does integrate with Idexx and NVS well, not so much with Dragonfly. It does not integrate with any accountancy systems, card machines or telephone systems. Cons I have used Robovet for 15 years. I have seen it growing from the original \[SENSITIVE CONTENT HIDDEN\] to the two following corporates. The major difference has been the customer service decline. They do answer to the phone immediately or near enough but the quality of the answer is sometimes questionable. An example is taking 3 days to install a new computer in reception because nobody could it and paperwork to sign. They charge for absolutely anything and everything. Nothing is included in the monthly maintenance contract. Account for that in the future. No other company does that. I have shopped around now 5 other companies and they have come up the most expensive and the one offering the least amount of features. The system lags behind in many ways, unless you wish to dish out thousand of pounds extra per month. The system has improved over the years but not as much as it should have. Some features are so difficult none of my staff can use them, such as the repeat prescriptions. Absolutely impossible to use it and even customer service often can't explain it to you. Reporting system is vast that once again becomes confusing and again customer service can't help you. You can't use Rapport yourself, you have to ask them every time. Over the pandemic only 1 person in the whole of UK was assigned to it and every posting was taking 7 to 10 days to go live. Appalling. The \[SENSITIVE CONTENT HIDDEN\] wasn't interested in the complaint either. Review Source RI Rachel I. Practice Manager Veterinary Used the software for: 2+ years ### "Ease of use" December 3, 2019 4.0 Overall we find it very easy to use and it was easy to set up with assistance and adding to it, new services or drugs from the built in libraries is really easy. There are still features on it that we don't yet use as the system continually develops. Rapport as an additional add on it great for all reminders and to run campaigns. Pros The easy to use diary system and with Rapport the online booking facility. Its also great and easy to set up our practice pet health plans within schemes. Its easy to navigate through making it easy to use for the day to day use for booking and charging clients and the ability to release the client so that can pay allowing more time to write up clinical notes. That clients remain in the work with area until cleared which makes it easy to refer back to clients that you have already accessed and may need to go back to. Cons The accounts page is probably the hardest page to deal with, allocating and de- allocating payments, removing credit notes which has caused some issues if they are not removed correctly. Understanding part payments, removing payments. It lost some of the good features that Premvet had. There isn't a report that gives you the ATV and the reports in the business barometer you can't print out or even copy and paste. Reason for choosing RoboVet The partners wanted to stay with Vetsolutions Review Source Response from Covetrus Software Services December 5, 2019 Sincere thanks for taking the time to leave your review Rachel, we really appreciate your honest and detailed feedback. We are delighted to hear where your team have benefited and the features that contribute to a smoother day to day for your practice. I have passed your feedback regarding the accounting system on to our product team, who are working on improvement plans for 2020. If our team could assist in any way to help you utilise newer features, please don't hesitate to get in touch. Kind regards, The Covetrus Team JF Julie F. RVN/ Practice Administratorr Medical Practice Used the software for: 2+ years ### "Robovet Review" February 15, 2022 4.0 The software is easy to use and the support team are always on hand to help solve any problems which may arise. Pros It's designed with a veterinary practice in mind and doesn't seem to be a tweaked version from another industry. The features are relevant to what we do. Any one who is familiar with Microsoft Word will find the software easy to use as it has similar layout and functionality. Cons There are many features which I'm sure exist but that I have not found to use. A search function within the help section would be very useful. Review Source NL Nika L. Admin and Marketing assistant Veterinary Used the software for: 2+ years ### "Review" February 15, 2022 4.0 there are a few glitches with it and we had a big issue with setting up 2 step verification on our main email which Robovet did not support so we couldnt email or fax to Robovet. We had to set up an App Password in the end to get around it but this is something that needs to be updated. Another issue atm is exporting statements with footers, we need our main office address on the statements but Robovet will not save the data in the pdf when we export, meaning we have to print and scan back in some statements. Pros It is easy to use once you know how to use it Cons There are no similar programs i can compare to so cannot say what i like and dont like Review Source RJ Ron J. Practice Manager Veterinary Used the software for: 2+ years ### "Must do better" December 3, 2019 4.0 Awkward, difficult, everything takes too much effort to do. When printing bills, our last system (VetSys) produced an INVOICE, STATEMENT and BATCH REPORT for every farmer. Robocop has the Batch Number mixed in with the INVOICE, a stupid idea. Farmers want the Batch report separate to keep in their medicine books for inspection. They don't want to trawl through invoices for it and despite saying his to Vetsolutions for the last 6 years, nothing has changed. Forget the fancy corporate stuff and get it working properly. Pros It works most of the time. It's probably as good as anything else on the market, which isn't saying much. Cons Having spent over £13,000 on a new file server, it is SLOWER. Reports are cumbersome and have to be formatted EVERY TIME. Stock reports include zero quantity items which have to be removed manually (painful). Additional information on an invoice has to be created as a JPEG then uploaded repeatedly until you guess the right size (MADNESS). The old file server printed consent forms DUPLEX, the new one takes twice as long and print two single sheets. Vetsolutions spend too much time on fancy crap like logging in with a Microsoft account instead of fixing the basic faults. Reason for choosing RoboVet Because of the link with Henry Schein and Dunlops of Dumfries Review Source LC Lara C. Veterinary Surgeon Veterinary Used the software for: 2+ years ### "Robovet easy to use" February 18, 2022 5.0 Great system Pros The system slows you to follow your work flow through easily. Cons It’s not cloud based, our internet and server system did not work well between sites. Review Source MS Martin S. Director - Veterinary Surgeon Veterinary Used the software for: 6-12 months ### "Robovet - An Essential Move" February 23, 2017 4.0 We were looking at what PMS to move to from PremVet 5, and started looking around. Winning the Vetsolutions monthly conversion competition made up our minds, and we leapt in both feet first with Robovet, as the interface looked tidy and Windows-based, and the sales patter was persuasive. Now we are up and running, and things are gradually coming together, and we are starting to see the benefits. However, personally, I did not find the setup phase intuitive, and am still getting my head round certain behind-the-scenes functions which need to be set up. Some things are not logical, but getting advice from the helplines and a different viewpoint can help make some things clearer. Some things are straight forward, but the process is sometimes a bit laborious for input and extracting information. This may be because I am not using processes every day, so forget between applications, but some things definitely require regular access to the Help Files which are comprehensive, but odd in that scroll arrows do not function and use of the scroll wheel moves the type on one window but the scroll arrows work in the other window. As with most things, use breeds familiarity. A moment of enlightenment came when I was told we might take six months to get to where we want to be, and then might find we don't like the set up and can decide to change how background processes work. So the system has some flexibility. We are still learning but can see the system has great potential in helping in the financial and recording processes of the business. Ask us again in a couple of years how we are getting on. Pros Flexibility. User Interface Cons Not intuitive. You are expected to grasp things by trainers when you might not have any idea what they are talking about. Some clients not keen on format of invoices Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your insight Martin - it's great to hear that you've made the move and are seeing the benefit. I have asked our Training and Implementation manager to get in touch to get a little more information from you around some of your concerns. We want you to be getting the absolute most out of the system and you need to be able to use it to do that. TB Tina B. Practice Manager Medical Practice Used the software for: 2+ years ### "Robovet Software" December 3, 2019 4.0 Benefits have been to ensure that clients are being charged accurately and clients are being contacted regularly in an automated fashion that requires no input from staff. This has increased bonding with clients. Pros Product list and set up allows for automatic discounting, POS ensure everything is charged, on line appointments reduces phone calls and allows reception more time with clients, lab results connect automatically to client records as do xrays. Rapport automates reminders and is capable of professional marketing. Cons Durabooks issued to large animal vets have had nothing but issues which has taken hours and hours of time - glad they are being replaced by an app. Review Source Response from Covetrus Software Services December 5, 2019 Our sincere thanks to you Tina for taking the time to provide us your honest feedback, which is hugely valuable to us, our team and plans for next year. We are delighted to hear your practice has recognised benefits from our automated solutions and features - which have led to freeing up time for your team, more time with clients and client bonding. We also appreciate your feedback regarding issues experienced, if you would like an update on development in this area please don't hesitate to reach out to us. I have passed on your feedback to our development team in the meantime. Many thanks again. Kind regards, The Covetrus Team PW Paul W. Vet Veterinary Used the software for: 2+ years ### "Robovet review" February 16, 2017 4.0 I have been a robovet customer / user for 18 years, I have generally been pleased with the product but in recent months new developments have been added at extra cost which previously would have been included in our monthly fee. These new developments promise a lot but are also not bullet proof and have various issues and so are relatively poor value Pros Stable Cons Poor value for money Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your feedback Paul. I'd be interested in finding out more about your comment on the new product developments and the issues you have experienced with them to see what I can help with. I'll be in touch to discuss. SF Samuel F. Vet Veterinary Used the software for: 6-12 months ### "Generally Good" March 19, 2021 4.0 Showing signs of its age, Robovet has a bit of a learning curve but once you get to grips with it there is a lot of functionality to be found. Pros Robovet has a lot of functionality within it for scheduling, billing and case management/record keeping. Cons The user interface is outdated and the software is a little clunky. It can be slow and sometimes the server crashes under the load of people using it. Review Source FM Francesca M. Veterinary surgeon Veterinary Used the software for: Less than 6 months ### "Good but not easy" December 16, 2019 4.0 Ok Pros A lot can be done, but you just have to figure out how. Cons hard to use, not very IT friendly, a bit confusing. Review Source Response from Covetrus Software Services January 9, 2020 Many thanks for leaving us your feedback Francesca, we appreciate your honest review. We are sorry to hear that you find certain elements hard to use, we would really like to discuss which elements in particular and offer help to explain or train where it might benefit you and your team. If you are interested to discuss any areas of training please get in touch with our team or visit our website to review our training options https://softwareservices.covetrus.com/emea/training-option/ Many thanks again JS Jonathan S. Used the software for: ### "Park Veterinary Hospital." February 16, 2017 5.0 The service desk experience needs to improve significantly. The process does not appear to follow the ITIL model or any similar methodology. Customer feedback is poor and we have to ring again and again to get an update on issues logged. There is no apparent SLA on calls logged resulting in poor management of customer expectations. A facility to electronically log service desk calls and provide customers with updates and an estimated completion date/time would help in my opinion. The staff are very helpful however and try to resolve issues immediately when possible. Where this does not happen the process seems to fall down from a customer experience point of view. Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your feedback Jonathan. I have passed it on to our Head of Operations and he will be in touch to discuss your concerns on the technical support desk. WS Wendy S. Used the software for: ### "Vet Solutions Robovet" February 24, 2017 5.0 Robovet is easy to use, if your not sure about something support are always available to help and guide you through Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your review Wendy - I'm delighted you are so pleased with RoboVet and the Technical Supporrt team. I will pass your feedback on. RF Rebekka F. Director Used the software for: 2+ years ### "functionality seems slow to be developed. Internally built items seem good but bolt ons often don't " July 25, 2017 4.0 Pros The support team are very good, really appreciate that problems are often fixed while your on the phone. It would be nice if practices were asked what they wanted developed. Cons The inability/ reluctance to work with 3rd party companies. Incompatibility with iPads and other mobile devises that would make reception flow better. No tappi interface Difficult merging clients On line booking is not as good as it should be Review Source Response from Covetrus Software Services December 11, 2019 Many thanks for taking the time to leave your feedback Rebekka, your review is hugely valuable to us. We are delighted to hear that you find our RoboVet Support team helpful. We do currently, actively seek feedback from our customers on what they would like to see developed and would really like to hear from you on what your practice would like our team to introduce. We encourage you to visit our RoboVet Product Suggestions section within our new RoboVet user portal where you can make suggestions for our team and review/support suggestions for others. We have also recently introduced a new mobile app which syncs seamlessly to your RoboVet system and can be used on any device. I'll ask our team to reach out to you with more information should this be of interest to your practice. Many thanks again. If you have any questions at all please don't hesitate to reach out to us. SP Stephen P. Director Veterinary Used the software for: 2+ years ### "Robovet" December 3, 2019 4.0 Overall quite good, as I realise no system is perfect. There are still a few issues that need resolving. Pros Widely used throughout the industry and recommended by other practices Cons Can be difficult to navigate, training was very minimal. Alternatives considered [Teleos](https://www.capterra.com/p/99979/Teleos/) Reason for choosing RoboVet Owned by wholesaler Review Source Response from Covetrus Software Services December 5, 2019 Thank you for taking the time to leave your feedback Stephen, we really appreciate your honest review. We'd like to reach out to you to discuss our new RoboVet Portal and training material you might find useful. Our team also offer one to one training so if you were interested in our online training packages or how-to materials we can set you up with an intro to our training team. Kind regards, The Covetrus Team TH Tom H. Vet Veterinary Used the software for: 2+ years ### "It's alright, but could do with a bit more functionality/support " February 17, 2017 3.0 We've used the system for 5 years and found it practical and much better with dealing with our stocking levels than previous systems, however there doesn't seem to be a mad rush to make it easily compatible with other systems (for instance Petlog's Microchip database - surely we could click on a button to 'upload to petlog' all the details already recorded, rather than requiring vets/receptionists to duplicate all the information already on our systems). Just things like that - the people involved are generally great, but we'd sometimes query why we have a printer server doing nothing when a first time setup would have resolved minor issues. Pros It works, generally Cons A bit clunky, fails once in a while, security settings controlled by another party make it difficut to get problems resolved in-house. Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your feedback Tom. I'll pass your comments to the relevant areas for action. They may be in touch with you for more detail if required. Re your comment on Petlog integration, this is offered as part of our integration with Vet Envoy which was released in Feature Pack 24. If you would like to be upgraded please contact our support team. TP Tim P. Director Veterinary Used the software for: 2+ years ### "Long term user " February 16, 2022 4.0 One of the original 30 users. Support can be average and it’s expensive with lots of extras that have to be paid for rather than included. However, it is stable and very rarely crashes. Pros Stable. Rarely crashes. Fairly easy to learn. Cons Expensive add-ons Integration with imaging not great. Reason for choosing RoboVet Sophisticated at the time but no feels dated. Review Source LS Lucy S. Project Manager Veterinary Used the software for: 1-2 years ### "Robovet" February 10, 2022 4.0 Pros Diary and appointments work well, old fashioned display but users become familiar with it. Client and animal data is recorded well. Secure. Integrated with our main pharmaceutical supplier which is useful. Invoicing and accounts section is easy to learn. Cons Not integrated with all suppliers and labs. Reminders set up could be improved, currently manual processing required to send reminders. Review Source AR Alasdair R. Director Veterinary Used the software for: 2+ years ### "Robovet" December 10, 2019 5.0 Pros Intuitive features . Automatic saving of notes. Ability to move between clients without shutting them down . Clear graphics Cons The account statements cause a lot of confusion to clients Review Source Response from Covetrus Software Services December 11, 2019 Thank you for your feedback Alasdair, your review is hugely valuable to us and it's great to gain insight into how our clients find the system day to day. Also great to hear your positive comments around automation, time saving and function. We'd be really interested to hear more around your thoughts/feedback around the accounting system and where we might focus improvements first. We'd encourage you to visit our RoboVet Product Suggestions section in our new RoboVet user portal on our website where you can make suggestions and review suggestions for new features and development from others. Many thanks again. lG luisa G. Director Veterinary Used the software for: 2+ years ### "Great help clinical wise but not so much administratively" February 24, 2017 3.0 Compared to working the old manual way it is amazing and very helpful. However, for being such a robust program I find it lacking of important administrative modules. It is a program that leads you to think you would be able to fully manage a practice when in reality you need to run a complete and separate administration program to achieve that. The system helps you get an idea of a growth, only based in incomes and client/animal registration but you cant see a full panorama of the expenses, fix assets etc. Pros I like the clinical aspect of it, history management, reminders, stock management, appointments management, etc. Cons Very weak, almost zero administrative tools to relate the "practice growth" with real life expenditure, taxes, fix assets, etc. Technically it is impossible to speak of Business Growth without having the full scope. Review Source Response from Covetrus Software Services January 10, 2020 Thanks for your feedback Luisa, it's really useful. I have asked our Product Development team to make contact with you to discuss areas for improvement. DS Debra S. Head nurse Veterinary Used the software for: 2+ years ### "Robovet user" December 9, 2019 5.0 Easy to use everyday. A lot of functions not utilised with us as not explained Pros Easy to use and adjust to practice needs. Support staff very helpful Cons Accounts,invoicing and billing difficult Review Source Response from Covetrus Software Services December 11, 2019 Sincere thanks for your feedback Debra we are delighted to hear your positive comments around ease of use and our support team. We have specialist training consultants, material and helpful content within our RoboVet user portal on our website which could help your team make full use of the features available. If you'd like to discuss training options for your team please don't hesitate to get in touch with us and we encourage you to sign up to our RoboVet user portal and to our newsletter to make sure you always receive the latest updates on features and releases from us. Many thanks again. BG Ben G. Director Veterinary Used the software for: 2+ years ### "A really neat system" December 9, 2019 5.0 Pros Looks lovely and intuitive. Appearance is much better than alternatives. Cons Not as flexible or as tweakable for individual practices as others. Review Source Response from Covetrus Software Services December 11, 2019 Thank you for taking the time to leave your feedback Ben we really appreciate your review. We are very pleased to hear you have found RoboVet intuitive and I have passed your feedback around flexibility to our product development team. We'd also encourage you to visit our product suggestions section within our RoboVet user portal if you'd like to suggest specific areas you'd like to see greater flexibility. Many thanks again, don't hesitate to get in touch with us should you have any questions. kG kathryn G. director Veterinary Used the software for: 2+ years ### "robovet review" December 12, 2019 5.0 good day to day software Pros The software is easy to use on a day to day basis. Cons It can be difficult to access specific analytics. Review Source Response from Covetrus Software Services January 9, 2020 Many thanks for taking the time to leave us your review, your feedback is so important to help us identify areas for development. We'd be interested to talk to you about accessing the specific analytics you need and offer help or training which may assist with reporting and analysis for your practice. Do get in touch with our team if you'd like us to help you with any questions or check out our training options here - https://softwareservices.covetrus.com/emea/training-option/ Many thanks again Similar Products Featured