# EnjoyHQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EnjoyHQ Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/152953/NomNom --- # EnjoyHQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EnjoyHQ ## What is EnjoyHQ? EnjoyHQ is Your Teams Collective Brain. Centralize feedback, interviews, testing sessions, research notes and more in one place to build a single source of truth for your research organization. Organize your research in collaborative projects to streamline your analysis and discover insights faster. Uncover patterns and build connections between learnings to have a constantly up-to-date understanding of your customers. Share insights throughout your organization to scale learning. ## What is EnjoyHQ used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EnjoyHQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getenjoyhq.com&name=EnjoyHQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EnjoyHQ 4.8 (14) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $200 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (14) Ease Of Use 4.6 (260) Value For Money 4.7 (10) Value For Money 4.6 (224) Customer Service 5.0 (14) Customer Service 4.7 (210) ## EnjoyHQ alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Highest Rated [4.8 (12)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Data Collection 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collect information from multiple sources Reporting/Analytics 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Idea Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback EnjoyHQ 33 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Organize and group data or items based on various criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Combining elements of both quantitative and qualitative data to conduct research Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables creation, management, and tracking of product requirements & features during product production/development Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Track user's interaction with the prototype Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Analyze and gain insights into user experience Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $200.00 Per Feature,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (14) 5.0 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(11) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Moa P. UX Designer Airlines/Aviation ### "Easy to use, share and grow your insights over time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2021 We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great. Pros I very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic. Cons I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing EnjoyHQ We had a great demo with their \[SENSITIVE CONTENT\] and we felt that Enjoy had the best tools, a ton of knowledge and documentation, and simply followed the workflow we're looking for. They listen, they improve, and they are researchers by heart.Data aggregation tools was our main buy-in with stakeholders, as well as using those tools to report and share. Something we'd been looking to get done efficiently, and now thankfully can say we've achieved. During our time with Enjoy they've had the best customer service I've ever experienced: fast, empathetic, helpful, and instructive. I don't know you do it, but you are simply soooo good! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2021 Thank you so much for such a lovely review. We really appreciate it AU Anonymous User Product Manager Computer Software ### "Great feedback management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 3, 2021 Good, but can be improved. Trust their development team will get the missing things done Pros The tool is quite simple, which means that the on boarding and the learning curve is quite short. It gets the job done Cons Lacks integrations Tagging is kind of cumbersome and could be improved… automatically tag based on ML would be ideal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2021 Thanks for your review! We really appreciate it. More ML is coming soon! JC Jackie C. Director of Product Computer Software ### "Perfect Research Repository" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions. It also helps me share pertinent information with my UX and Dev teams to help collaboration. Pros Effective Product Management requires understanding the market, competitive landscape, potential customers and existing users. I've found EnjoyHQ has the perfect flexibility for me to capture notes from a variety of resources (articles, books, interviews, customer feedback, etc). More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns. It's easy to share with members of my team and to go back and revisit research through the tagging and search feature. Much more efficient and actionable than using a Google doc. Cons Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Brittanie J. Director of UX & Product Design Consumer Services ### "Still Getting Acquainted" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 19, 2020 So far, it's been great, but we're still in the setting up stage. Pros I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started. Cons I wish I could allow all viewers to search through the archives and discover trends on their own. Reasons for choosing EnjoyHQ I enjoyed that possibility to grow into EnjoyHQ with the vast amount of integrations. We won't use them to start, but a tool like this has a high cost to switch so knowing we can grow into in the long term as we become a more mature product design team is great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mathias C. UX Research Construction ### "Great product, amazing team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2020 So far so good. Pros Product works great, numerous valuable features. But what is most important for me is the quality of the team, always there to support you. Always available and always keen to find a solution to our problem. Great stuff. Cons sometime the product could appear technical, so its difficult to onboard but great when you start to know how to play with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andreas M. Head of CX & Insights Food & Beverages ### "Super smart tool for customer research and insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2020 Pros It's super easy to set up and to connect with data sources etc. Cons Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Eszter P. UX Researcher Information Technology and Services ### "An easy to use research repository " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2019 Pros With EnjoyHQ it is easy to create a research note, highlight and tag the most interesting and relevant insights and group them. Though, for me, the most useful part is the search engine, I enjoy the powerful and flexible filtering option. Stories is also a nice option for sharing research insights and iterations with my team. Cons Although the design is nice, sometimes I feel the screen a bit overcrowded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Eszter K. UX researcher Computer Software ### "EHQ for UX research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2019 We needed to gather all research notes in one place so that not only us (UX team), but everyone in the company could easily find them and can easily conduct research on them. They also can upload their insights so finally we have a comprehensive collection of insights. Pros All our notes are in one place so it is easy to find what one is looking for - property/tag system is a great help. Cons Link in the email notification works weirdly: it is difficult to find the exact notes the notification refers to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2019 Hi Ezter, thank you so much for your review Regarding the link to notes, we're sorry about that, we discovered a little bug and it's going to be fixed today Please let us know if we can help in any other way. Have a wonderful day! CO Caroline O. UX designer Computer Software ### "Review EnjoyHQ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2019 We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs. Pros The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody. Cons At this moment (I am using this software for a month now) I have nothing I dislike Reasons for choosing EnjoyHQ Best functionalities and EnjoyHQ really met our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2019 Thanks for your review Caroline! We are here to help you succeed \\o/ ZV Zsombor V. UX Research Lead Computer Software ### "Experience with EnjoyHQ as a B2B marketing platform with 1000 employees." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge. Pros We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow. Cons Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation. Switched from [Productboard](https://www.capterra.com/p/160651/productboard/) ProductBoard charged us for each user about $30-$50. Which was ok until only UXers and PMs took part in the game. But then, when we wanted to share that knowledge with 300 developers, it wasn't worth it anymore. It directly contradicted our collaborative approach, where UXers, PMs, and engineers work together to solve customer problems. Where everyone needs to understand the customer needs inside-out. EnjoyHQ provides us an unlimited number of read-only users for a fixed price. Apart from this ProductBoard is also a prioritization, roadmapping tool. User research was only part of their vision, and we felt this on the feature offering and usability. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reasons for choosing EnjoyHQ Airtable (Polaris) was really not a good fit for our qualitative research efforts. When you come out of a good customer interview, you have all the context and richness of that conversation. That context is gone the moment you are trying to break the picture up into 100 different pieces to fit into cells. Dovetail seemed to be an excellent tool, but we had the impression that they are targeting small startups in mind. Most of what they had couldn't support our team, when we have 10-20 research projects going on simultaneously, in different product areas, different product teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2019 Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week! [View all Reviews](https://www.capterra.com/p/152953/NomNom/reviews/) Popular comparisons [Dovetail vs EnjoyHQ](https://www.capterra.com/compare/152953-174077/NomNom-vs-Dovetail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)