# Greenlight CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Greenlight CRM Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/152888/Greenlight-CRM --- # Greenlight CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Greenlight CRM ## What is Greenlight CRM? Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. ## What is Greenlight CRM used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Greenlight CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.greenlightcrm.com/&name=Greenlight CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Greenlight CRM 4.9 (18) VS. [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price £99 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (18) Ease Of Use 4.8 (308) Value For Money 4.9 (17) Value For Money 4.7 (235) Customer Service 4.9 (18) Customer Service 4.8 (300) ## Greenlight CRM alternatives [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Greenlight CRM 41 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.9 (17) [View pricing plan details](https://www.capterra.com/p/152888/Greenlight-CRM/pricing/) Greenlight CRM £99.00 Per User,Per Month It includes: - Agent Monitoring - Automated Compliance - Blended Agents - Call Recording - Campaign Voicemail - CRM Platform - Customizable E-Mails - Customizable Wallboard - Data Deduplication - Data Recycling Rules - Diary Management - Inbound Callback Requests - Inbound IVR - Internal Messaging & Memos - Itemized Billing - Live Call Transfers - Multiple Dialing Modes - Multi-Site Operation - Mystery Shopper - Out of Hours Call Handling - Real-Time Reporting - Report Builder - Scheduled Reports - Script Designer - Ticketing - Timesheets - Website Integration API - Work Item Management Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Lead Forensics](https://www.capterra.com/p/156889/Lead-Forensics/)[ Signable](https://www.capterra.com/p/150325/Signable/)[ FLG](https://www.capterra.com/p/130021/FLG-360/)[ i-Underwrite](https://www.capterra.com/p/165670/i-underwrite/)[ omniSign](https://www.capterra.com/p/10006082/omniSign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(16) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NW Nick W. director Consumer Services ### "Your Brand Cover" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2023 excellent Pros The Greenlight team....legends. They work so hard and are excellent at their jobs Cons i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice. Switched from [Connex One](https://www.capterra.com/p/179275/Connex-One/) The outbound dialler didn't work very well Reasons for choosing Greenlight CRM Previous experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Richard R. Operations Director Financial Services ### "I'd never use any other CRM/dialler solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2021 Amazing! I've removed other dialler & CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider. Pros Its does everything we need in one system Cons To be honest...nothing! It's never let me down and the support team are always on hand to make changes as and when I need them Switched from [Connex One](https://www.capterra.com/p/179275/Connex-One/) Reliability, service and all in one solution Alternatives considered [MaxContact](https://www.capterra.com/p/156506/MaxContact/) Reasons for choosing Greenlight CRM Service provided Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gary S. Head of Training & Brand Marketing and Advertising ### "Greenlight - Our "Go To" CRM Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2018 I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform. Pros The software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development. Cons Not Applicable.... to date, we haven't found any weaknesses of the platform! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK James K. Finance Director Financial Services ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2018 Excellent CRM for small to medium businesses. Would strongly recommend. Pros Access to instant support. All very friendly and take time to help rectify any problems. The services are also great value for money. Cons The speed of implementation can sometimes take longer than required due to the complexity of our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Asha A. Director ### "A magic software and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 7, 2018 Pros Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM. Cons not any. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ryan P. Sales Director ### "Always there to help with any issues and always within a reasonsble timescale. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2017 Pros Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse. Cons There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kate R. ### "10 out of 10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2016 Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business. Pros Can be adapted to individual business needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Keith P. ### "It does what it says on the tin. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 22, 2016 Easy to use, productive, compliance software with good support when needed. I would recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Tommy F. Director ### "Greenlight - a great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2016 Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time. Pros Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all. Cons Really - I dont have any ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Carl W. Sales Manager Information Technology and Services ### "Consumer Helpline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2016 Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bhupinder S. Managing Director ### "CRM for Precision Financial Ltd" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2016 Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours! Pros Ease of use, reporting, excellent support team, price, direction it is going. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Ohiunkunofan A. Managing director ### "Will never change dialler provider and recommend Greenlight to anyone that asks me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2016 I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort. Pros I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS James S. Head of Data and Risk Marketing and Advertising ### "An amazingly flexible and customizable call centre solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2016 My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance. Pros As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations. Cons The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Arif H. IT ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2016 Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result. Pros Quick and easy to launch new campaigns and the full support provided by the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Baden P. Team Manager Telecommunications ### "Fantastic product and service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2016 I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient. Pros Easy to use, Everything i need to do and good service. Cons Non. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alison D. Director Legal Services ### "Very helpful team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2016 Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system. Pros Synchronisation with our case management system. Helpful and approachable team. Cons Would like to see more rigorous testing before a project goes live Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Lee W. Director Telecommunications ### "Greenlight Review - The Consumer Helpline Ltd " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2016 We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving. The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum. Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs. Lee Watson Pros Ease of use and flexibility to work around your requirements. Cons None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Darren M. Sales Centre Manager ### "Greenlight " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 14, 2016 The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently. Pros Easy to use Cons lack on management control over functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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