# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 AS Anastasiya S Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details.“ June 16, 2025 PC Petra C Operational DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “That feature was perfect for tracking time spent on calls, but it’s no longer available.“ March 30, 2026 LR Lubos R CFOPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.“ February 26, 2026 LZ Lucie Z Accounting ConsultantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source DJ Denis J. Sales Information Technology and Services Used the software for: 1-2 years ### ""Reliable and User-Friendly CRM"" June 11, 2025 5.0 Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. Pros I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. Cons Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing eWay-CRM We chose eWay-CRM because it offered seamless integration with Microsoft Outlook, which is central to our daily workflow. Unlike other CRMs that require switching between platforms, eWay-CRM works directly within Outlook, making it easier for our team to adopt. It also provided great value for the price, with the flexibility to customize fields and workflows without needing a dedicated IT team. The combination of functionality, usability, and affordability made it the best fit for our needs. Review Source LD Lenka D. plant manager Retail Used the software for: 2+ years ### "evaluation " September 16, 2025 2.0 Simplified administration, clear documentation. Overall, I rate this accounting program as a good choice for small and medium-sized businesses, saving them time. Pros I am satisfied with the program. Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth experience. The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes. Cons I cannot find the original order number on the delivery note. When transferring the order to the receipt, it is not clear to which warehouse the goods are being delivered. Completely inadequate cash register overview – no suitable filter available. Review Source MR Martin R. Solution Design Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" March 25, 2026 4.0 eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review Source RK Robert K. Senior consultant Information Technology and Services Used the software for: 2+ years ### "EDISS - marking" October 17, 2025 4.0 I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work. Pros I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is. Cons In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) It was more address book, not a project system Review Source RD Radek D. CEO Defense & Space Used the software for: 2+ years ### "Nice CRM solution for Outlook app" August 19, 2025 5.0 We like this CRM, and it is a very good value for money. Customer support is also very nice and helpful Pros CRM integration in Outlook makes working with information easier and faster, and everything is clearly organized. Cons The transition to the new version of the user settings section is somewhat confusing due to the combination of the old and new interfaces. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM A Czech company with nice customer support, running on MS Outlook for reasonable money. Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source AK Adam K. Business Development Specialist Accounting Used the software for: Less than 6 months ### "Good CRM with Outlook seamless integration" January 6, 2026 4.0 I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients Pros it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO. Cons sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Outlook integration and pricing was much better. Review Source HS Heiko S. Managing Director Logistics and Supply Chain Used the software for: I used a free trial ### "Very good solution if you want a full integreted system with Outlook." February 20, 2025 4.0 We did run a test for 3 weeks now and the experiance is very good. There is still a lot of work to be done to be able to generate and design the offers to be issued out of the system Pros The way you can customise the screen (Forms) with the Formular Designer. We will start with one licence to continue the setup. If the CRM works we will invetsigate the possiability to use the Project function to build our custom TMS System (Transport Management System) with project costing. Cons That you are unable to design the pdf and print layout. We have been told that this can only be done by e-way programming staff. Multi currency function for offers. Not very flexible to set up on your own. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM integration in outlook and easy customisation Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) pipedrive was not integrated in outlook, only limited access via add in on extra charges Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source CN Christian N. CEO Information Technology and Services Used the software for: 2+ years ### "eWay-CRM in Outlook" December 11, 2025 5.0 Pros I really liked how eWay-CRM feels like a natural part of Outlook—it makes managing emails, contacts, and projects so easy without switching tools. It’s great to have everything in one place and keep the whole customer journey organized and connected. Cons Setting up custom workflows for tasks, emails, or other eWay-CRM/Outlook elements currently requires coding skills, as low-code options aren’t available yet. Review Source DW David W. sales representative Food Production Used the software for: 6-12 months ### "Satisfaction with service" April 9, 2026 5.0 Overall, my experience with eWay-CRM has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. Pros I really like how intuitive and user-friendly eWay-CRM is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. Cons Honestly, I do not have any major complaints about eWay-CRM. If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. Review Source VM Vladimir M. Sales Machinery Used the software for: 1-2 years ### "sales, marketing" January 6, 2026 5.0 My overall experience with eWay-CRM has been very positive. It is reliable, easy to use, and well-suited for small and medium-sized companies looking for a practical and efficient CRM solution. Pros eWay-CRM is a very high-quality CRM solution that fits perfectly into daily business operations. It is stable, secure, and offers excellent value for money. The biggest advantage of eWay-CRM is its deep integration with Microsoft Outlook. It feels like a natural part of everyday work rather than a separate system. Cons Some advanced customizations may require initial setup or guidance, but the support team is always helpful. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source ZS Zbynek S. Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "eWay-CRM Add-on Review" June 13, 2025 5.0 Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... Review Source OB Olga B. sales Construction Used the software for: 2+ years ### "100% of satisfaction" August 6, 2025 5.0 Pros Perfect overview of project progress, ability to continuously clean up colleagues' messages, overview of emails and documents under one opportunity number. Cons I have no comments, it's perfect. It took me several weeks to learn how to work in e-way. Quite similar to Excel, if a person knows the basics of Excel, they will quickly find their way around e-way.. Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source VR Verified Reviewer Ownet Professional Training & Coaching Used the software for: Less than 6 months ### "Greart Crm" December 30, 2025 5.0 Pros The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems. Cons Needs more intergratoons to other systems .. Review Source BB Brandon B. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Eway for project management" February 20, 2026 4.0 It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. Pros It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. Cons When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. Review Source DK Dana K. Marketing Manager Building Materials Used the software for: 2+ years ### "Evaluation of CRM tools eWay" July 25, 2025 5.0 Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office. Thanks to the individual setup exactly for our needs, it is a key tool for the sales department. Pros Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background Cons changeover to the online environment - the desktop version of eway will be discontinued, outlook and eway separation in online version Review Source LZ Lucie Z. Accounting Consultant Accounting Used the software for: 1-2 years ### "Great shared contact database, but limited phone/caller ID integration" February 3, 2026 4.0 Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. Pros Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). Cons Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. 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