# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer support integration 96% positive reviews out of 191 Most reviewers indicate customer support is prompt, knowledgeable, and simplifies communication and onboarding for businesses. Pavel H CEO, 2 - 10 employees. "Simplicity, clarity, customer-specific setup, professional approach of EWAY staff during implementation." Frequent bugs and disruptions 71% negative reviews out of 76 Most users report bugs and issues cause crashes, synchronization failures, and interruptions, especially with Outlook integration. Aman V customer executive , 1,001 - 5,000 employees. "Sometimes I encounter with technical issues which is not good when I was working with this application." Efficient sales pipeline tracking 96% positive reviews out of 51 Most reviewers describe sales management as streamlining workflows, improving deal visibility, and supporting team collaboration. Edwin M Head of Contact Center Operations , 51 - 200 employees. "Ever since I started using eWay-CRM, it has ever been seamless to boost sales via combining leads and deals in one place." Slow performance and lag 65% negative reviews out of 72 Most reviewers find performance and speed issues include slow loading, delayed synchronization, and occasional freezing during use. Vlada J Owner, 11 - 50 employees. "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee." Centralized and accessible database 98% positive reviews out of 42 Most users comment database management enables quick information retrieval, efficient filtering, and seamless historical tracking. Animesh M Software Developer, 51 - 200 employees. "Best part of eWay is that it is build on single database and thus making convince for me." Limited custom field flexibility 37% negative reviews out of 60 Some reviewers indicate custom fields lack intuitive management, filtering, and restoration options, complicating administrative tasks. Gretchen R Vice President, 51 - 200 employees. "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." ## Showing most helpful reviews Showing 1-25 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source LD Lenka D. plant manager Retail Used the software for: 2+ years ### "evaluation " September 16, 2025 2.0 Simplified administration, clear documentation. Overall, I rate this accounting program as a good choice for small and medium-sized businesses, saving them time. Pros I am satisfied with the program. Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth experience. The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes. Cons I cannot find the original order number on the delivery note. When transferring the order to the receipt, it is not clear to which warehouse the goods are being delivered. Completely inadequate cash register overview – no suitable filter available. Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source JF Jiří F. Senior Consultant Human Resources Used the software for: 6-12 months ### "I am mostly satisfied" March 23, 2026 4.0 I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. Review Source GL Gabriela L. Back Office Staffing and Recruiting Used the software for: 1-2 years ### "Back Office" March 25, 2026 4.0 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review Source RC Radomira C. Sales Representative Higher Education Used the software for: Less than 6 months ### "My clever "external brain" integrated directly into Outlook" March 18, 2026 5.0 It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important Pros It is a very clever platform - Outlook integration, offline version. I like the mobile app - it gives me quick access. Cons The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go. Review Source KR Katerina R. Senior ELT Consultant Publishing Used the software for: Less than 6 months ### "Easy to use CRM" March 19, 2026 4.0 I've been using it only for a few months but so far, the online app runs very well, the offline app is sometimes slow. Pros Online access from any device, fast, easy to use. It allows to manage work smoothly and handle most tasks without any issues. Sometimes the data takes a bit longer to load. Cons Mobile app - it's useful for basic tasks, but it has limited features. For me it’s also not very intuitive. Review Source TA Tereza A. Online marketing specialist Consumer Goods Used the software for: Less than 6 months ### "I recommend eWay for smooth and easy team collaboration." March 18, 2026 5.0 Task creation and completion within individual sub-projects as part of e-shop marketing. Overview of agendas for internal meetings, and systematic setup of workflows for different types of recurring projects. Pros Overall clarity and ease of use. Easy linking of attachments across projects, and simple moving/editing of anything. Cons Completed tasks aren’t clearly distinguished from new ones, which makes it harder to navigate the task list. Review Source DJ Denis J. Sales Information Technology and Services Used the software for: 1-2 years ### ""Reliable and User-Friendly CRM"" June 11, 2025 5.0 Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. Pros I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. Cons Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing eWay-CRM We chose eWay-CRM because it offered seamless integration with Microsoft Outlook, which is central to our daily workflow. Unlike other CRMs that require switching between platforms, eWay-CRM works directly within Outlook, making it easier for our team to adopt. It also provided great value for the price, with the flexibility to customize fields and workflows without needing a dedicated IT team. The combination of functionality, usability, and affordability made it the best fit for our needs. Review Source PČ Patrik Č. Quality manager and service technician. Market Research Used the software for: 2+ years ### "It wouldn't be possible without eWay." June 12, 2025 5.0 eWay is pleasant to work with, has many options. Almost everything was adapted to our requirements. I am very satisfied with the support. Pros Working in projects and workflow. Actions associated with transitions between workflow states make my work easier. And certainly the ability to work in the web interface. Cons I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user. I saw that they are working on it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM Collaboration with Outlook client and product price. Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source DH Daniel H. CSO Information Technology and Services Used the software for: 6-12 months ### "Simply clever" June 4, 2025 4.0 We have been using the system for about a year within our sales team and are gradually adapting it to our needs with technical support. But it is already making our work much easier. Pros Integration with MS Outlook, clarity, and easy management. All of this optimizes our internal and external processes and communication within the sales team with minimal effort. As a result, everyone on the team has embraced it and uses it naturally. Cons I imagine greater flexibility of the system. But that stems from our approach before the introduction of CRM. For optimal configuration of modules and, above all, their relationships, programming of eWay technical support is necessary. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM We were impressed by the presentation of the solution. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source VC Veronika C. Operation Director Accounting Used the software for: 2+ years ### "Would recomend rather desktop than Online" July 7, 2025 4.0 Pros We have been using eWay since 2009 and have grown accustomed to it. We greatly appreciate the custom reports, as we use them in our daily business operations. Cons The online version feels overly spread out and modern, which is understandable. However, compared to the desktop version—where everything is clear and regularly sized—I find this to be a drawback. Additionally, many functions behave differently online and are less user-friendly. For example, something as simple as logging attendance now takes longer than on the desktop version. I understand this shift represents the future, but I would appreciate it if the user-friendly features of the desktop version were retained. Review Source CN Christian N. CEO Information Technology and Services Used the software for: 2+ years ### "eWay-CRM in Outlook" December 11, 2025 5.0 Pros I really liked how eWay-CRM feels like a natural part of Outlook—it makes managing emails, contacts, and projects so easy without switching tools. It’s great to have everything in one place and keep the whole customer journey organized and connected. Cons Setting up custom workflows for tasks, emails, or other eWay-CRM/Outlook elements currently requires coding skills, as low-code options aren’t available yet. Review Source FK Flore K. Compliance Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Simple CRM that keeps our records clean and traceable" December 3, 2025 5.0 eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long. Pros The Outlook integration keeps all communication tied to the right client record, which helps with internal audits. Sharing emails, tasks, and documents is straightforward, so it’s easier to track who handled what. Setup is quick, and the automations reduce manual updates. Cons The online version is not as clear as the desktop app and slows down some checks. Customization takes time for new users, and simple features like creating folders in project documents are still missing. Review Source LP Lukas P. Energy ingeneer Architecture & Planning Used the software for: 2+ years ### "My experience with CRm" September 12, 2025 5.0 We have been working in CRM for a long time, but we mainly use it as a database of projects, work, and tasks. Pros I generally like the clarity and ease of work in CRm. The system is very easy to navigate, monitor the progress of assigned tasks, and generally know the activities (tasks) of other colleagues. Cons No complaints. In the beginning, we had some problems with the steps of individual tasks, but with support, we were able to set it up to suit us. Review Source BK Bailey K. IT Manager Food & Beverages Used the software for: 6-12 months ### "Reliable CRM for Outlook Users" December 2, 2025 5.0 eWay-CRM works well for teams that rely on Outlook. As an IT Manager, I find it easy to roll out and simple for users to learn because it fits right into the tools they already use. Day to day work like sharing emails, tracking tasks, and managing customer info becomes smoother. Pros I like that it runs directly inside Outlook, so people don’t need to switch apps. Sharing emails, contacts, and project details is quick for the whole team. Setup is fast, and the automations help turn emails into deals or tasks without extra steps. Cons The online version feels less clear than the desktop app. Customization takes time for users who are not technical. Some simple features, like creating folders inside project documents, are still missing. Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source KŁ Karolina Ł. customer services Automotive Used the software for: 2+ years ### "A programme that makes everyday office work easier" July 1, 2025 5.0 I am generally satisfied, I have no complaints, work very well on it, I can find whatever I wants and filter everything I need. Pros that I can filter what I need to do, quickly search for things, write down notes to individual customers. Cons When I enter a new customer and then want to check whether I have already saved them, it does not show me, and then I have to close the eway-CRM and open it again to see new customer Review Source DK Daniel K. Sales Manager Industrial Automation Used the software for: 6-12 months ### "Extra level of complexity" October 3, 2025 2.0 Neutral or slightly negative. The daily use is IMHO not very convenient, it loads slowly and blocks normal use of Outlook. The menu doesn't include all the modules, so in order to go to Journal, I need to open the whole hub. Pros Adding an extra level of overview and structure to the conversations. Potentially a way to have one-stop overview for all communications. Cons Adding extra level of complexity, PC requrements, time to process, time to load. It does not provide any extra value to my work, only requires extra attention and work. But to be fair, a big part of the problem comes with sh\*tty Outlook, which fails to do the basic part - working with e-mails. Review Source LJ Ladislav J. Seller. Machinery Used the software for: 2+ years ### "Manage contacts in opportunities." September 28, 2025 5.0 I can search for information in opportunities based on multiple parameters: name, city, phone number... I am always satisfied with the customer support. Pros The ability to store information about my customers in opportunities and then easily search for them. Cons I don't see any disadvantages in my real-world use. I don't see any disadvantages in my real-world use. Review Source JO Jan O. Manager of preparation and implementation of orders Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Helper in the order overview" June 13, 2025 5.0 I use eWay every day. Since we have a lot of orders, it keeps me informed about their status. Handing over the order between colleagues who are handling specific parts of the order. Pros Create forms as needed, supplement them with others. Variability, connection with MS office applications and the possibility of storing other files and information about the order. Cons Maybe just problems with updates and if I have my computer on continuously for a week, I either have to log in again or restart outlook. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.