# Worksuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Worksuite the right Onboarding solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152721/Worksuite/reviews --- Worksuite 4.3 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Worksuite Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews AN Antoine N Sr. HR Business PartnerOnline Media, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Ability to organize contingent workers and see clear process stages, ask questions, share feedback, and get clarity to realize solutions around contracts and then sign those in a central place is an amazing tool to have in place.“ July 12, 2023 RK Rebecca K Resource ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: 6-12 months. “The interface is not very intuitive for freelancers and managers are often spending large amounts of time walking freelancers through every step of the process, even if freelancers have been through the process in the past.“ August 14, 2023 KQ Kate Q Senior Procurement CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 6-12 months. “A very customisable system which ticks all the boxes of data storage compliance and process as well as having a user friendly interface.“ July 6, 2023 CJ Christina J Resource ManagerWriting and Editing, 11 - 50 employeesUsed the software for: 6-12 months. “I do like that I can change the filters but they can't be used again with the same name, which doesn't help with new versions of a database overhaul.“ August 18, 2023 Trinidad M Learning managerE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “We seamlessly utilized the platform's marketplace features to offer tasks to freelancers.“ August 16, 2023 DD Dhara D Operations ManagerE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “As a startup, we have certain budget limitations, so we cannot integrate Worksuite APIs with our systems.“ June 27, 2023 DT David T Production CoordinatorBroadcast Media, 51 - 200 employeesUsed the software for: 1-2 years. “As a one-stop portal for managing vendors and invoicing, it is pretty seamless.“ August 3, 2023 GN Gabriella N Legal AssistantConsumer Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Lastly, there are two TeamBoards, which result in missed messages.“ June 20, 2023 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elliott R. Used the software for: 1-2 years ### "Excellent product" April 19, 2016 5.0 I've been using Shortlist for over a year now, and have found in extremely useful tool for managing our agency's workforce. I've recommended Shortlist not just for my own company but to other teams that I now consult with. What it comes down to is that it solves a major issue for me when it comes to managing your workforce in one central location. Before Shortlist came around, there wasn't really any decent options to solve this. I notice also that the Shortlist team has made major steps forward with the UI/product design over the last few months. It's looking great and the new clean dashboard design will be a welcomed addition for our team. Pros \- I think value for money - you cannot go past this. It's priced extremely well for software in this category. - Nice design. Lets face it - most of these tools look like they've been design and built by the finance team! Shortlist looks more like an Apple product. - Great customer service. When we first tried it out we were having some small issues onboarding , but Shortlist got straight back to me and helped us immensely. Review Source CJ Christina J. Resource Manager Writing and Editing Used the software for: 6-12 months ### "Database organization" August 18, 2023 4.0 Fantastic customer service! I could easily book a one-on-one customer support session online and ask questions. I never felt like an idiot asking questions, I was always taken seriously, and everything was explained really well. I feel that the DropBox Sign (previously HelloSign) works really well and I love that I can get an email every time an Agreement is filled out. Pros I like that your Customer Service is so responsive and easy to meet with. I never felt like my questions are ever unanswered and I've had several brainstorming sessions via video chat that have been super helpful. I like that I can manipulate the filters to my liking. Cons I dislike how the resumes require downloading. I much prefer when they are embedded for a quick view. I now have a work around but it's very frustrating to click the back button and lose your search results. The weird glitch with the "sharing profile" option that made me lose half my database temporarily was a bit panic-inducing. I don't really use that feature (I think I thought it was something else), so it's not a dealbreaker that was just a tough day. I do like that I can change the filters but they can't be used again with the same name, which doesn't help with new versions of a database overhaul. I wish the "Skills" section could be manipulated on our end. For example, it doesn't have all the languages we need to list for our super vendors, so I have to create a tagging workaround. I also wish the "Skills" section was more user-friendly on the user side. I also wish I could make a more elaborate Workflow that could branch a little better. I also tried implementing Zapier with Worksuite and/or SmartSheet but it was too limiting for what I needed to do. Review Source Response from Worksuite August 24, 2023 Hi Christina, thanks so much for the honest feedback! We're sorry you experienced a glitch with your profile sharing that one day, but glad it's all resolved in short order. We do have the ability to edit Skills & Services fairly easily for you. Are there new values you'd want us to add in? Happy to help configure it to your specific needs. Please let us know how we can support! BP Bonnie P. Recruitment Manager Entertainment Used the software for: 1-2 years ### "WorkSuite - Is it up to scratch?" January 25, 2024 1.0 Not good. No customer support. Send an email and await a response. Not acceptable. Pros The cost. Inexpensive for a basic database. Cons It is a manual system which needs overhauling to suit the needs of contractor management. Review Source Response from Worksuite January 30, 2024 Bonnie, we’re sorry to hear this feedback and would like to address your frustrations asap. As mentioned in our calls over the past weeks, our team is here to help, and we’d love to optimize the platform to suit your unique needs. I will follow up directly and hopefully we can discuss further! - Pavel BF Ben F. Accounting Associate Newspapers Used the software for: 1-2 years ### "Worksuite has given me the ability to focus on other aspects of my job" November 29, 2021 5.0 Distributing payments internationally was an issue before using Worksuite. It also speeds up distribution of domestic payments as well. Management of freelancers has been divvied out between several teams and the documentation is automated. The customer service has been generally great. Pros The payments system has helped so much. That combined with the ability to integrate with Salesforce has saved me hours of processing time every day. Additionally, automating the onboarding of our freelancers has been so helpful and taken the stress off of me as our company doubled over the past year and our freelancer base multiplied by at least 20. Worksuite has helped me reduce the amount of data entry I do, and allowed me to focus on other things. Cons When starting to learn the software it was very overwhelming and complicated. There is a lot to learn and understand about the software and its many intricacies and capabilities. Also, searching through the freelancers in the onboarding page is very difficult and I sometimes have to scroll through 100's of freelancers before I find the one I'm looking for. Review Source KM Kristian M. Ops Manager Financial Services Used the software for: 1-2 years ### "Great value for money" August 10, 2023 4.0 The customer service has been amazing and whatever we have asked they have done for us. Pros I like the onboarding capabilities the most. We need an easy way for people to apply to work with us. It is easy to see what stage everyone is at. It has saved us many hours compared to doing it on email. Cons Sometimes it is harder to navigate and get our team to update it. I would like to highlight what I have added to someones profile vs what they have done themselves under skillsets. Review Source Response from Worksuite August 14, 2023 Wow thanks so much Kristian! It means a lot. So glad to hear Worksuite is saving you a lot of time and eliminating emails. We appreciate your feedback, and your continued partnership! VR Verified Reviewer Expert Network Program Lead Utilities Used the software for: 1-2 years ### "Overall, the Shortlist team has exceeded my expectations! I look forward to my interactions w/ them." October 28, 2017 5.0 \-Effective process techniques for recruiting, onboarding, growing, and managing our network of partners -Enables our business to scale Pros \-The Shortlist software enables us to do our business and be successful -User interface (UI) is intuitive to use -Friendly and personable customer support, they want to help us grow (awesome!) -Open to accommodating and exploring our needs (e.g. updated search functionality based on our needs & feedback) -Shortlist team has the technical capabilities to support our industry-specific needs -Most of our users accept and fill out their profile in <24hrs of us sending the invitation (Indicates this process doesn't take too much of their time and is easy to work through) Cons Not much to note here, but I'll get into the weeds so I can provide constructive feedback: The process for adding a partner to multiple groups can take a little more time than I would like. Besides that, setting up a partner profile takes a minimal amount of my time, which I value. Review Source Response from Worksuite October 31, 2017 Thank you for your review! VR Verified Reviewer VP, Global HR Online Media Used the software for: 6-12 months ### "Helpful automated workflow tool" June 21, 2023 5.0 Transparency, automation, consistency in process Pros Coming from a decentralized, non-automated process to worksuite has been VERY helpful for our team. The team needs the transparency and automation to be the most productive/efficient. Cons There are a few views that feel unnatural and I dont quite know how to navigate or find the same information 2x, but I know that the info is there, but I just need to search sometimes... Review Source Response from Worksuite June 22, 2023 Thanks so much! We're happy to hear the automated workflows are helping your team be more productive, and gain transparency in one centralized place. We appreciate your feedback so we can constantly improve and build the world's best workforce management platform for your organization's needs! VR Verified Reviewer Growth Logistics and Supply Chain Used the software for: Less than 6 months ### "Super customizable, perfect for our unique business needs." November 25, 2021 5.0 Obviously the platform itself is great, but if we're being honest - a great product is nothing without a great team. We are lucky enough to have \[SENSITIVE CONTENT\] as our Solutions Architect and he is great at listening to what our actual needs are and then instantly and effortlessly piecing together what the strategy and execution would look like. You can literally see his brain working as you explain the different paint points that you are trying to solve for. Side note: I've had the pleasure of dealing with \[SENSITIVE CONTENT\] as well, he was equally brilliant and on top of things. If you ask me, the Worksuite team is definitely hoarding all of the top talent. Pros Worksuite doesn't do the "one-size-fits-all" approach. Nearly every feature is developed in such an easy-to-use, yet highly customizable way that it's kind of mind blowing. At the moment, we utilize their platform for automating a large part of onboarding for each of our independent contractors (think gig economy), and then maintaining compliance. I can see us utilizing more features as our needs increase which is another thing that makes this platform a huge plus. Moving our processes to Worksuite was a strategic move that will make scaling a piece of cake. Cons It would be nice if we were able to have a kanban/ board type of view for managing workflows. Review Source VR Verified Reviewer Senior Editor Media Production Used the software for: 1-2 years ### "Worksuite serves our purposes well" August 18, 2023 5.0 Pros The design is clean and easy to navigate. Cons Integrating with our payroll process could be a bit easier. Review Source Response from Worksuite August 21, 2023 Thanks so much for the kind review! We're happy to hear you've found it easy to navigate and helpful in optimizing your production. Team Worksuite is working hard on improvements to our integrations as we speak, especially with payroll processing tools. More to come on that soon! VR Verified Reviewer Co-Founder & CMO Used the software for: 6-12 months ### "Fantastic !!! This is a future proof product that every Agency will need in the coming years" March 23, 2018 5.0 Pros 1\. Easy project setup. Get a project ready to be shared with vendors in no time. - with a possibility of setting up deadlines for proposals and final submissions. - Templates included in the software makes it easy to find the type of project you will use it for. 2. Super easy to onboard freelancers, consultants, and vendors. 3. Payment through the platform also possible. 4. Great Customer Support to help during onboarding and while using the product. Cons Can't think of any Cons. Reminders sent to participating people and or companies to keep things moving along. Review Source MS Maria S. Content Developer E-Learning Used the software for: 6-12 months ### "Working with Worsuite" July 7, 2023 4.0 My overall experience is great! Its truly helped manage my contractors and all their work. Pros Worksuite is easy to use. The features like creating projects and tasks is easy to use. I also know its being used to onboard certain people which is great. It's really easy to approve hours and generate invoices. It has the option to share files, but I don't really use that. Cons The features that are missing include formatting in the description box. I would like to be able to add links, have multi layer bullets, numbered bullets. It would be great to paste into the box with included format (right now it paste as plain text, which is annoying to fix). Also, under tasks, where we see all tasks, it would be AMAZING to filter the list by contractor. Review Source Response from Worksuite July 11, 2023 Thanks so much Maria for the kind review! We're happy to hear Worksuite has been easy to use for project creation, onboarding, approving and generating invoices. We also really appreciate the feature requests you listed here. Our team is always improving the product to make your life easier! AS Agnes S. Content Manager E-Learning Used the software for: 6-12 months ### "The perfect tool for handling a lot of people" November 19, 2020 5.0 As the only content manager at the team I am responsible for around 100 people. I have to hire, onboard new talent, and give out tasks to the already existing team of translators and voice talents and run projects parallel for many languages. Shortlist made this insanely huge and complex task mindblowingly easy. Steps that I had to do 30-50 times per project can now be done with 3 clicks. The site is super easy to use, the contractors had no problem applying, registering or later using the site and its functions. Pros Using Shortlist made it so much easier to handle our whole translator and voice talent team. I could move away from emails and have everything in one place from job ads, hiring, actual projects and task management to invoicing. I don't have to search back anymore in endless emails, every person and project has all the information on one site. I also love how many things can be integrated, especially the Slack notifications. We also got outstanding support from the Shortlist team, from setting up our account to monthly check-ins and personalisation. Cons A bit more bulk editing options would be great for the tasks, I have to enter and edit info one-by-one now for all. Review Source Response from Worksuite November 23, 2020 Thank you! ML Maria L. COO Consumer Services Used the software for: 6-12 months ### "Worksuite Review" August 14, 2023 4.0 Pros Ease of use! The product is simple to user from both the administrator and the user experience. Cons I wish i didn't have to manually add a task for reach new contractor and they were added as an option instead through onboarding. Review Source Response from Worksuite August 18, 2023 Thanks so much Maria for the kind review! We're happy to hear you're finding Worksuite easy to use. Regarding the automated task creation for onboarding new contractors, this is totally possible! We can help you set this up. Our team will reach out to you to walk through it. Thanks again! DN Dave N. Production Management Events Services Used the software for: Less than 6 months ### "Really useful piece of software / app for our industry " June 27, 2023 5.0 Very impressed Pros Central place for our Freelancers to update and upload latest information to help manage IR35commitments , contact database and availability Cons we only use a small part of its functionality Review Source Response from Worksuite June 30, 2023 Thanks so much for the kind review, Dave! We're so happy to hear you're finding Worksuite useful, especially engaging contractors at scale in compliance with IR35. Konrad and the team are excited to help your organization unlock even more value from our other features, too! CJ Christopher J. Owner Photography Used the software for: 1-2 years ### "Impressed over and over again" September 1, 2020 5.0 The Shortlist team has gone above and beyond many times. Most recently I had a few urgent questions that I needed answered and Soobin Kang personally called me outside of typical business hours and made sure I got everything I needed figured out. He continues to check in and make sure that my experience is nothing but the best. The product is amazing, but the customer service is even better. I can't say enough great things about the Shortlist team. Pros It is like a dream come true. I needed a product like this for many months and finally decided on Shortlist. Shorltist is everything I needed from a contractor management software. they keep improving and listening to their customers and I am always impressed. Cons The cons, not many cons here. The only thing I would say is its so secure that sometimes It can take a little bit to log in if you forgot your password like myself:) But I ultimately look at this as a positive as Shortlist is holding lots of sensitive information. So security is a huge plus. Review Source AH Aimen H. Senior Advertising Operations Manager Airlines/Aviation Used the software for: 1-2 years ### "Worksuite review" August 14, 2023 3.0 Pros Managing resource and tasks in one place is very useful in Worksuite Cons Reporting can be quite difficult and restricted, also the limitations on users is a challenge for us Review Source Response from Worksuite August 21, 2023 Hi Aimen, we're glad to hear you've found it useful to manage resources and tasks in one place! We're proud to have helped your team save time and costs when managing your global content team at scale. In terms of reporting, would you be up for a discovery call to learn more about how we can help make improvements here? I'd love to show you how to get the most value out of our Reporting features. Thanks for the feedback. - Konrad LF Louise F. COO, APAC Marketing and Advertising Used the software for: 6-12 months ### "Highly recommended" September 7, 2018 5.0 We managed to bring our APAC freelance team onboard (over 400 individuals) within a three month period. This enabled us to align all documentation, share resources, identify gaps, distribute work in a much more efficient and organized manner. The whole experience with the Customer Success team was a huge positive! Solution focused, responsive and overall an incredibly nice team to work with. Pros User friendly, great customer support, provides innovative business solutions. Being able to see our freelance talent's portfolio in one easy-to-use platform was such an advantage for our teams to ensure the right talent was engaged. Cons I would love to see more reporting functionality - but I know it's on the way - once that is in place this is a brilliant software for any company to bring on-board to manage freelance talent Review Source LX Lily X. Sr. Manager, Brand Incubation Cosmetics Used the software for: Less than 6 months ### "Great Team, Product, and Process! " April 15, 2020 5.0 The overall experience with shortlist was excellent! \[SENSITIVE CONTENT HIDDEN\] were great communicators and was very responsive to my requests. The team was a joy to work with. I had requested a calendar feature as part of my POC, and the team spoke to their product team to make it happen. Pros The onboarding feature was the most impactful. At our company, we used Shortlist for vendor onboarding and the team helped us developed our first proof of concept. The feature helped streamline our onboarding process for new vendors in a very user-friendly way. This feature received great feedback from various teams in the organization. Cons Shortlist had many great features that we requested for. If I have to name a con, I wish there's more flexibility in customization. Reason for choosing Worksuite It was our cheapest option for pilot testing. Going with Shortlist also has benefits in these areas: easy maintenance, great local team in SF, semi-customizable front-end, has a lot of a-la-carte features we needed for POC. Our only concern was if the platform will be around 5-10 years from now, but Shortlist seems to have some great traction with over 70,000 users and clients like L'oreal and Microsoft. Review Source VR Verified Reviewer Global Resourcing & Strategy Manager Computer Networking Used the software for: Less than 6 months ### "Great tool to manage your partners!" October 22, 2018 5.0 The team have been excellent and really accommodating to our requirements. Using Shortlist will allow us to better manage and engage with our Partners but it will also impact our internal teams giving them the visibility needed and helping them to deliver for our customers. Pros Firstly it's so simple to use. I also love the fact that unlike a lot of systems, it's so customisable which will be important to a lot of companies. Cons Still in implementation so nothing so far Review Source OL Olivia L. Product Manager E-Learning Used the software for: 6-12 months ### "Worksuite Review" July 10, 2023 3.0 Pros Meets our business needs. Gives us a good database to store out contract workforce and makes hiring from that database easier. Allows us to automate payroll management, contracting, and onboarding. Cons Can be sort of clunky. Sometimes it takes a lot of clicks to do something or save information. Some bulk features that we need are not there. Review Source Response from Worksuite July 12, 2023 Thanks so much for the honest review Olivia! We'd love to learn more about which bulk features you're looking for, so we can improve the experience for you and save your team more time. Would you be open to sharing more detail via email? Appreciate your feedback. AR Allen R. CEO Education Management Used the software for: Less than 6 months ### "Too expensive. clunky. contractor's complained" September 7, 2021 1.0 We tried it. and let it go. It was too frustrating/expensive and we realized we could make our CRM do all the most important features of project management and not spend any more money on it. Pros the best thing was contractors always knew how much they'd get paid at any give time for any given project. Cons It was expensive. $3/contractor - even if you were only paying $30.00 - Also, there were huge delays between submitting payroll and contractors receiving their money. Reason for choosing Worksuite We originally tried it from a recommendation from a colleague, but after many months we realized it wasn't working for us. Review Source Jonas K. S. Sr. Director - Data & Analytic Solutions Information Services Used the software for: 6-12 months ### "Great way to manage freelancers & Vendors" April 22, 2016 5.0 Shortlist is a great way to manage all aspects of the freelance and vendor management process. From screening and on-boarding through to sending a project (and all the communication in between) and payment. It will save time on the administrating the sourcing process and make sure no good partners slip through the cracks. Review Source VR Verified Reviewer Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Good from the freelancer side - hard from the other side." January 28, 2019 3.0 I love it for the project management side, but until the software simplifies the payment system I likely won't be able to use it much more. Pros I love how, as a freelancer, I can write messages to my employer and provide them with files that I upload. Plus, the Shortlist system sends notifications everytime I make an update. This means I don't have to remind my employer that I'm done with a project. Cons We couldn't get the payments to work. As a result, we only used Shortlist as a project management system and not a full-service payment system. Review Source MH Melanie H. Financial Controller Professional Training & Coaching Used the software for: 6-12 months ### "Exceptional Customer Service/Great company" August 25, 2018 5.0 When our previous payment provider was acquired, we searched for a new company that could provide both payment processing and an onboarding/management system for our outside contractors. Working with Shortlist has exceeded our expectations in every way. The Shortlist leadership team from the top down is passionate about their product and has gone above and beyond to make sure our customer experience has been positive and successful. Working in finance over 20 years, I have never experienced a system implementation/integration with the continued level of support and attention that Shortlist has given our company. I highly recommend Shortlist! Pros Ease of use and ability to integrate with our internal platform Demonstrated ease of onboarding and payment tracking for our outside contractors Reporting features Cons Have not had any difficulties navigating thus far Review Source Carly P. Head of Commercial and Operations Improvement Airlines/Aviation Used the software for: I used a free trial ### "The stuff Marketers' Dreams are made of...." May 13, 2016 5.0 Shortlist has finally solved the age old issue of how you allow Marketers to focus on being creative and driving sales whilst providing both CMO's and CPO's confidence that the supply chain is as efficient as possible. Pros The team behind Shortlist.co clearly just get "it", from concept through execution to client services they have taken a very smart and considered approach Cons Like I said in the subject title, it's the stuff Marketers' dreams are made of. No cons! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.