# Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epos Now the right Inventory Control solution for you? Explore 714 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152638/Epos-Now/reviews --- Epos Now 3.8 (714) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 JC Jane C PartnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Unfortunately, this function can’t be used without also giving staff access to till functionality, which isn’t ideal for team members like kitchen staff or runners who don’t need that level of access.“ July 16, 2025 MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 ES Emily S Notary and DMV AgentAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the time difference between my location and the location of the home office has been difficult, but this is the only problem I have encountered in 5 years of use.“ October 26, 2025 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 SW Sheila W partnerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS.“ January 15, 2026 PN Patricia N ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand“ November 25, 2025 RD Richie D OwnerRetail, Self-employedUsed the software for: 6-12 months. “I had 4 different customer reps in the short time I used them. But worst of all when went to cancel their useless service they had me locked into a contract that I can't get out of so I'm stuck paying them and the better system I upgraded to.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 714 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason B. Owner Food & Beverages Used the software for: 1-2 years ### "Choose this POS to make yoir business run smooth!!! " August 4, 2025 5.0 Great customer service. Fast, quick, and easy resolutions to minor issues i have ran into. Very knowledgeable staff. Eager to assist. Pros Great system, amazing customer support!! Great people to work with!!! Easy to navigate, easy to use. Cons Sometimes minor language barrier, but nothing major that cannot be overcome. Australian/UK english is a bit different than American english. Alternatives considered [AllAnswered](https://www.capterra.com/p/200395/AllAnswered/) Reason for choosing Epos Now Seasonal options. No need to pay fee's when not in use. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Seasonal operation. EpOS allows you to turn off fees when not using system. Review Source Response from Epos Now August 8, 2025 Dear Jason, We’re delighted to hear you’re enjoying the system and that our team has provided amazing support with quick, knowledgeable assistance. It’s great to know you find it easy to navigate and well-suited to your seasonal needs. We appreciate your note on minor language differences and are glad they’ve been easy to work through. We’re always happy to help ensure things run smoothly for you year-round. Thanks again, Epos Now PN Patricia N. Manager Retail Used the software for: 2+ years ### "Very happy customer" November 25, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Epos Now because I was able to integrate with Bigcommerce Review Source Response from Epos Now December 10, 2025 Dear Patricia, Thank you so much for taking the time to share this detailed feedback. It’s great to hear that managing products, inventory, and sales data through the app has been smooth and that our support team has been consistently helpful when you’ve needed us. We also appreciate your suggestion regarding managing multiple shops under a single account. Feedback like this helps us continue improving, and we’ve shared your comments with our product team for review. We’re delighted you chose Epos Now for its BigCommerce integration and that it’s been a good fit for your business so far. Thanks again for your share, Epos Now. AE Aaron E. Owner Restaurants Used the software for: 6-12 months ### "Promising on paper... but fails on all counts" November 1, 2025 1.0 Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract. Competitive fees were used to make a sale - and many promises were made that the system is tailored for use in my industry - I run a busy restaurant. The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. After 38 days I am still having to fight to try and get someone, anyone in eposnow to discuss this with me and help me find a solution. To date, I have not been able to speak to anyone. I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of account management or support. Pros Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Competitive card processing fees - however, these were increased by 68% after just 6 months Review Source Response from Epos Now November 7, 2025 Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account and work with you to provide the support and solutions you need. Thanks again for your share, Epos Now PG Praseeda G. Director Food & Beverages Used the software for: 6-12 months ### "Reliable and User-Friendly EPOS System for Everyday Business Needs" February 5, 2026 5.0 Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed. Pros We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy. Cons Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction Review Source Response from Epos Now February 9, 2026 Dear Praseeda Thank you for your detailed and positive feedback! We are thrilled to hear that you have had a very positive experience with Epos Now. It is wonderful to know that the system feels secure and reliable for your business. We strive to offer great value for money, so we are delighted that you find the features included worth the investment. It is also great to hear that payment processing is smooth and that the sales management tools are making it easy for you to track performance. We appreciate your honest feedback regarding the interface feeling a bit cluttered when first learning the system. We are constantly working to streamline our design to make the onboarding process smoother, but we are glad to hear this was a minor issue that didn't affect your overall satisfaction. It is fantastic that our reporting features and responsive customer support are helping support your day-to-day operations. Best regards, Epos Now BL Beverley L. owner Hospitality Used the software for: 2+ years ### "great system " November 17, 2025 5.0 been with EPOSnow in one form or another since they started. from the original system to now is amazing - it's really intuitive. any queries are resolved so easily and the staff are really professional but still friendly. as with all systems like this there are little bits that we needed help with and this was sorted quickly and easily Pros the support is amazing. really easy to get through to and answers so quickly. payments are in our account the next day. the monthly subscription is much cheaper than other systems we use. Cons the till is tall and our smaller member of staff has to reach up (as cons go this is not really one) Switched from [goodtill](https://www.capterra.com/p/168801/The-Good-Till-Company/) we could integrate our booking system onto the till Review Source Response from Epos Now November 21, 2025 Dear Beverley, Thank you for your wonderful feedback! We’re delighted to hear that you find our support amazing, payments fast, and the subscription cost-effective. It’s fantastic to know that our system has evolved to be intuitive and that any queries are resolved quickly by our professional and friendly team. We appreciate your long-term loyalty and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now ES Emily S. Notary and DMV Agent Automotive Used the software for: 2+ years ### "EPOS #1 fangirl" October 26, 2025 5.0 My overall experience has been a 10 out of 10 and I will never seek another option for this processing as long as EPOS's customer service and product remain as high quality as they are now. I get many solicitations to check out other products but I inform those companies that they are wasting their time. Pros The customer services is top notch including regular contact with my account rep \[sensitive content hidden\] who is very personable and responsive whenever I have questions or concerns. The programs are very user friendly and my new staff can easily be trained to use them. The quality of the equipment is great and they stand up to the wear and tear of daily use. This is a great company and product. Cons Sometimes the time difference between my location and the location of the home office has been difficult, but this is the only problem I have encountered in 5 years of use. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) We only utilized a conventional register and had to take care of our own reporting and data security and it was a nightmare. Review Source Response from Epos Now November 7, 2025 Dear Emily, Thank you for your amazing feedback! We’re delighted to hear that our customer service, user-friendly programs, and high-quality equipment have made your experience a 10 out of 10 over the past five years. It’s wonderful to know that your staff can be easily trained and that our team has been responsive and personable. We appreciate your loyalty and kind words—your support means a lot to us. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now MN Mariama N. Owner Food & Beverages Used the software for: 1-2 years ### "The Sweet Box Gambia " September 30, 2025 5.0 I loved it, great value for money and helped in data collection which was used in making informed business decisions Pros It was user friendly, I was easily able to train my staff to use it. The monthly £20 payments made it extremely affordable regarding the quality of service I was getting. Sales were easy review on a Monthly basis because of the reports being generated. Cons Customer support was slightly slower if you weren’t located in the Uk as most of the support was done virtually and the time difference hindered real time support needs. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) It was a local company and easier to get support as we did get our hardware from them. We were only using the epos software Review Source Response from Epos Now October 7, 2025 Dear Mariama, Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that Epos Now has helped you manage your first business with confidence and that you find our system secure, reliable, and good value for money. It’s great to know you’ve had a positive experience with our support and payment processing as well. We also really appreciate your suggestion about displaying cash change — feedback like this helps us continue improving the platform for all our users. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. AR Alan R. Board member Hospitality Used the software for: Less than 6 months ### "Review of Epos now" October 1, 2025 5.0 Brilliant very supportive, I've called several time and the service has always been exceptional and constant Pros Easy to set up great support, always someone available at the end of a phone to support, and a quick response which is rare Cons Card machine when you take a payment it does not make any noise, you can only use one card machine to take transactions from the pos system Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing Epos Now Recommended and lots of research feedback was all positive Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Cost and support and functionality, and card charges Review Source Response from Epos Now October 7, 2025 Dear Alan, Thank you for your detailed feedback! We’re thrilled to hear that you’ve found Epos Now easy to set up and that our support team has consistently provided quick, reliable assistance whenever you’ve needed it. We’re also delighted that our system’s functionality, cost, and service have met your expectations. We appreciate your comments regarding the card machine sound and connection — your feedback is valuable and will be shared with our product team as we continue to improve the experience. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. SW Scott W. Owner Operator Food Production Used the software for: 1-2 years ### "Reliable - never lose a sale" October 25, 2025 5.0 Epos Now is a great company to deal with. Good phone support and lots of online tutorials. Simple easy to use back office and lots of flexiblity in POS layout Pros Great back office. Flexible layout. We tried 3 other POS systems before changing to Epos Now. This is the best. We do lots of markets and festival. Other stall holders often lose internet reception. We never lose internet. As the system is not connected to our phones we do not have to leave our phones in the stall. Cons On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc. I often hit the wrong button then it takes a bit longer to get back to the current sale. The button for reprinting receipt is the only button accessed by this tab that we actually use regurally Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Internet connection was reliant on my mobile phone. We do lots of markets and festivals. Having reliable connect is essential to my business. With Epos now I don't lose sales Review Source Response from Epos Now November 7, 2025 Dear Scott, Thank you for your detailed feedback! We’re thrilled to hear that Epos Now has provided a reliable and flexible system for your markets and festivals, helping you avoid internet issues and continue making sales without interruptions. We appreciate your insights on the sales screen layout and will take them into account for future improvements. It’s wonderful to hear that our support and tutorials have also been helpful. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now BG Benjamin G. Owner and Director Retail Used the software for: Less than 6 months ### "Highly recommend and not one problem" August 6, 2025 5.0 100% positive and a great experience. The service level is awesome, the contact centre is knowledgable and its just positive, positive, positive Pros Everything since I first spoke to Epos Now about using their till system with us at 7378 Limited (a greengrocers, so don't be fooled by the name) has been top notch and very good. The initial contact, the follow up training and even when I've had an issue or concern someone has answered the phone and dealt with it straight away. I've never had to wait more than a couple of hours to get anything answered or sorted. Plus there's always been a follow up call or email as well to make sure that I'm happy Cons If I'm honest there isn't anything that I'd change or am unhappy about even giving feedback has been simple and easy. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Epos Now the customer service level I received and the confidence in the system, plus all the research I did with other people gave me the confidence to choose Epos Now Review Source Response from Epos Now August 19, 2025 Dear Benjamin, Thank you for sharing such a detailed and positive review! We're thrilled to hear that your entire experience with Epos Now—from initial contact and training to ongoing support—has been top-notch. It’s fantastic to know that our team has consistently provided quick, knowledgeable, and thorough assistance, with follow-ups to ensure your satisfaction. Your kind words about our service, contact centre, and overall experience mean a lot to us. We’re so pleased that we could earn your confidence over other options and that everything has been simple and easy for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now WC Wendy C. co owner Alternative Medicine Used the software for: 2+ years ### "Up and coming great system for small businesses" May 30, 2025 5.0 Very happy and have told others about your company. Also glad to see that up grading the system to help business to have an easier time and be able to help more customers as well as being able to send more time with our families and less time doing reports or uploading items into the system. Pros Being able to get help right away and able to understand the customer services people. The tech dept able to help quickly so we do not lose sales. Cons Need emails to inform when new items are done to your account. Have basic passwords for customers to be able to do some basic items by them self to speed up their little problems. Review Source Response from Epos Now June 3, 2025 Dear Wendy, Thank you for your detailed and thoughtful review! We’re so pleased to hear that Epos Now has made a positive difference in helping your business operate more efficiently, allowing you to spend less time on admin and more time with your customers—and your family. It’s also fantastic to know that our tech team was quick to help and easy to understand. We really appreciate your suggestions around email updates and simplified password access, and we’ll be sure to pass that feedback on to our development team. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now KH Karla H. Owner Retail Used the software for: 2+ years ### "You need EPOS NOW! " June 23, 2025 5.0 I have been using EPOS NOW for 4 years now in our brick and mortar business. It is user friendly and is easy to teach others as well. Pros EPOS is an exceptional product. It meets our store needs and exceeds expectations in areas of support and ease of use. Cons Sometimes a little difficult to find information in the FAQ. They need ways to earn funds that doesn’t require referrals. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now More affordable and was running a special event at the time of purchase. Review Source Response from Epos Now July 2, 2025 Dear Karla, Thank you so much for your fantastic feedback and for being a loyal Epos Now user for the past 4 years! We’re thrilled to hear that our product meets your store needs and that you find it user-friendly and easy to teach others. We appreciate your honest comments about the FAQ and referral program—your suggestions are valuable as we look to improve our resources and offerings. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your share, Epos Now SS Simon S. Printer Consumer Goods Used the software for: 6-12 months ### "Great Company" October 2, 2025 5.0 Very happy with this company always willing to sort out any issues you may have .They give you very good training so you can use the epos machine with ease Pros Value for money great staff always on hand to help if you have any issues. Fast next day payments, good rates. Would highly recommend Cons Nothing I am Happy with all the service I have received so far especially the fast pay outs. So know complaints here Switched from [takepayments](https://www.capterra.com/p/10027255/takepayments/) To expensive they have to many hidden charges Review Source Response from Epos Now October 13, 2025 Dear Simon, Thank you for your fantastic feedback! We’re thrilled to hear that you’re happy with the service, training, and fast next-day payments, and that our team has been supportive whenever needed. It’s wonderful to know you feel confident using your Epos Now system and would highly recommend us. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. MG Mark G. Company Director and Operations Manager Restaurants Used the software for: 2+ years ### "The Best Epos System for our Busy Restaurants" September 10, 2025 5.0 I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. Review Source Response from Epos Now September 16, 2025 Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear how much you love using Epos Now across both of your restaurants and that our system has been valuable for everything from sales reporting to staff management and secure payment processing. It’s wonderful to know that you’ve found our software comprehensive, reliable, and easy to use — and that our customer support team has been there to assist whenever needed. We also appreciate your suggestion about creating a multiple-choice product with a minus amount. Feedback like this helps us improve, and we’ll be sure to share it with our product team for consideration. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now PG Paul G. Administratuve Plastics Used the software for: 1-2 years ### " Great EposNow" November 22, 2025 5.0 My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them. Pros The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method Cons There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent! Review Source Response from Epos Now December 10, 2025 Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now CS Connor S. Gym Manager and Owner Sports Used the software for: 2+ years ### "Great Product & Service!" July 2, 2025 5.0 Very good product and usually very prompt with customer service. Service has provided us with all neccassary tools. Pros Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export. Cons Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant. Switched from [Ashbourne Membership Management](https://www.capterra.com/p/153958/Ashbourne/) Outdated and heard good things about EposNow Review Source Response from Epos Now July 15, 2025 Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now JB Jacquie B. Business Owner Director Hospitality Used the software for: 2+ years ### "Great product" February 4, 2026 5.0 Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. Review Source Response from Epos Now February 9, 2026 Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now BMB Babar Mirza B. Director Pharmaceuticals Used the software for: 2+ years ### "Good service " November 8, 2025 5.0 Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve. Pros Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. Cons They are doing thier best so no complain so far. So communication is ket and always think for solution. Review Source Response from Epos Now November 21, 2025 Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now SB Simon B. Membership Administor Sports Used the software for: 2+ years ### "Brilliant EPOS System" November 8, 2025 5.0 Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold. Pros Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. Cons Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. Review Source Response from Epos Now November 21, 2025 Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Lance M. Chair Retail Used the software for: Less than 6 months ### "Good and dedicated support" July 28, 2025 4.0 Once its up and running and training is undertaken , it works reliably. Support is good but you do sometimes have to work hard to get someone to udnerstand the issue Pros The quality and dedication of the support team. They own the problem and try to resolve it. The chatbot is also fairly useful. The back office allows my team to handle issues outside the shop. Cons They have just increased pricing for card payments only 5 months after I signed up. The initial product import sheets using excel are clunky and prone to formatting errors that not everyone at eposnow understands Review Source Response from Epos Now July 29, 2025 Dear Lance, Thank you for your detailed review. We're pleased to hear that you've found our support team dedicated and helpful, and that the back office tools are enabling your team to stay on top of things remotely. We understand your concerns regarding recent card payment pricing changes and the challenges with the product import process. Feedback like this helps us improve the onboarding experience and ensure our team is better equipped to support you. If you need further assistance or wish to discuss your pricing or setup in more detail, please don’t hesitate to reach out. Kind regards, Epos Now KW Kate W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy " June 15, 2025 5.0 Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) EposNow is better in retail environment Review Source AZ Andre Z. Opertor Retail Used the software for: 2+ years ### "support after a payment for my lisence" October 9, 2025 4.0 good and clear but the waiting time was too long but fair that does not help that much when you have customers waiting. Pros about my license the support was smooth the payment was delayed but case was solved and up running but the payment system not working Cons the reaction of the team, but the remote-control system or support was not working, need more support when needed Review Source Response from Epos Now October 13, 2025 Dear Andre, Thank you for sharing your feedback. We’re glad to hear that your license issue was resolved and that support was clear, though we understand the frustration caused by delays with the payment system and remote support. Your comments are valuable and will help us improve our response times and support processes. If there’s ever anything else we can do to assist you further, please don’t hesitate to reach out. Thanks again for your share, Epos Now. DM David M. Chairman Food & Beverages Used the software for: 2+ years ### "Excellent programme and service" July 30, 2025 5.0 Very happy with over all experience, easy to use and product support was always there to help and resolve any problems, usually within hours. Pros As a beginner it was easy to use and set up once i had had a little practice using the system The new look which enables products to be displayed is much better Cons I had the most difficulty working out when i was supposed to unassign a till when working on it from home to reassigning when it needed to be used on site, it was a bit confusing, also when working on the PC my screen wouldn't show what was actually the same layout as when on site at the actual till, which wasn't really a problem Review Source Response from Epos Now August 8, 2025 Dear David, Thank you for sharing your detailed feedback! We're glad to hear that you’ve found the system easy to use and set up, and that you’re enjoying the new look with product displays. It’s great to know our support team has been there to help and resolve any issues quickly. We appreciate your comments about the till unassignment process and layout differences on PC. We’ll make sure this feedback is passed along to help improve the experience further. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now GB Gary B. Chairman Hospitality Used the software for: 1-2 years ### "A better World" October 1, 2025 5.0 A world better than our old system. As we sre staffed by volunteers the easy of use is of the oytmost importance. It's given staff much more confidence Pros Easy to use and for new staff to learn Programing is simple and intutitive Help system effetive and simple to use Payments arrive the next day in our account Cons Nothing of note comes to mind, but perhaps the lack of being able to remotely view the till format when programming Review Source Response from Epos Now October 7, 2025 Dear Gary, Thank you for sharing your feedback! We’re thrilled to hear that Epos Now has made training new staff easier and given them confidence, especially in a volunteer-run environment. It’s wonderful to know that the intuitive programming, effective help system, and fast payment processing have made a positive difference for your business. We also appreciate your suggestion about remotely viewing the till format — feedback like this helps us improve the platform further. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. CA Clayton A. Owner Operator Farming Used the software for: 2+ years ### "EPOS NOW is the place to start!" April 3, 2025 5.0 Very Positive, all of the customer service teams work hard to solve problems, problems get more and more rare as time goes on. Pros Very Affordable for start-ups, Extremely flexible and useable, would work for almost any line of business. Excellent Customer Service. Cons Start up equipment. I would rather have only bought the software, the hardware was very slow and flimsy. I no longer use 95% of the hardware, it simply didn't hold up. Software is the good part. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Epos Now Price Point and continued support guarantees Review Source Response from Epos Now April 4, 2025 Dear Clayton, Thank you for sharing your detailed feedback! We’re so pleased to hear that you find our software flexible, affordable, and beneficial for your business. We’re also glad that our customer service team has been able to support you well. We truly appreciate your insights on the hardware, and we’re constantly working to improve our products based on customer experiences like yours. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know. Thanks again for your share, Epos Now. Talk to a Capterra advisor for free and get results within 15 minutes.