# SentinelOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SentinelOne the right Endpoint Protection solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152564/Endpoint-Protection-Platform/reviews

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SentinelOne

4.8 (109)

[View alternatives](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SentinelOne

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

Harrison K

Help Desk ManagerInformation Services, 11 - 50 employeesUsed the software for: 6-12 months.

“As it was my first cyber security platform I really enjoyed the threat response, although there was never a major incident, we had minor items that were able to be resolved quickly.“

January 5, 2026

CW

Colter W

DeveloperAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years.

“S1 has a tendency to obliterate a PC's resources when it runs a scan, which is unacceptable for older computers still in production.“

May 12, 2025

JK

Jarrett K

IT ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months.

“it has been great, been with Sentinel one for a little over 6 months, moved away from bitdefender and the performance of the machines are much better.“

May 7, 2025

SL

Steve L

Technical DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years.

“I dislike that agents that are auto removed from the console cannot be uninstalled from the device without a lot of hassle.“

May 14, 2025

Lucas B

DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Its a solid product with a big feature set and also with the ability to have active threat hunting and also managed detection and response added.“

November 13, 2023

JR

Joe R

IT DirectorEducation Management, 11 - 50 employeesUsed the software for: 6-12 months.

“I guess the only real thing that was sort of annoying was that is can tend to "over flag" programs etc. that aren't actually malicious.“

September 22, 2025

RC

Russell C

IT AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months.

“Very positive, I am made aware of version changes, issues, threats, and configuration problems quickly, which allows me to address these issues immediately. “

November 7, 2023

TL

Tony L

Software EngineerTelecommunications, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“Sometimes sentinelone does too good a job: it blocked me from installing iterm2 which is the standard macos terminal application. “

September 14, 2024

## Showing most helpful reviews

Showing 1-25 of 109 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Harrison K.  
Help Desk Manager  
Information Services  
Used the software for: 6-12 months

### "MSP Help Desk Manager Sentinel One Experience"

January 5, 2026

4.0

As it was my first cyber security platform I really enjoyed the threat response, although there was never a major incident, we had minor items that were able to be resolved quickly.

Pros

I liked how easy it was to learn the platform, coming from a business where I did not a similar platform transitioning was easy.

Cons

I do not remember having any negative feedback with the platform at the time I was using it because I had not used a platform like it previously.

Review Source

CS

Christopher S.  
Chief Technology Officer  
Information Technology and Services  
Used the software for: 1-2 years

### "A quick honest opinion of Sentinel One"

June 18, 2025

5.0

The program works very well for an EDR. The AI once in a while has a false positive, but it is very easy to rectify. The client also dosent over load system processes. Very light weight.

Pros

Ease of use , is the main reason we love the platform. It is very easy to intagrate in to modern RMM platforms to deploy the client.

Cons

It is a little dificult to import customers at times. Also setting up the scanning profiles for the first time is a little challenging.

Alternatives considered

[Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/)

Reason for choosing SentinelOne

We do not like the Kaseya model. Just to busy and cant get out of its own way.

Switched from

[Worry-Free Services Suites](https://www.capterra.com/p/238489/Worry-Free-Business-Security-Advanced/)

Real time scanning and true live definitions. I dont like reading definition files, if it is seen in the wild it is added the same day to all scan systems.

Review Source

CW

Colter W.  
Developer  
Automotive  
Used the software for: 1-2 years

### "Does what it's Supposed to"

May 12, 2025

3.0

Overall S1 is a fine product, and I prefer it to other antivirus solutions.

Pros

Possible malware is detected immediately, and an alert is sent very soon after discovery.

Cons

S1 has a tendency to obliterate a PC's resources when it runs a scan, which is unacceptable for older computers still in production.

Switched from

[Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)

MWB was initially the cheaper option; but that changed. Not only that, but MWB was becoming increasingly unstable on PCs, constantly filling HDDs with junk data while running endless scans.

Review Source

CD

Chris D.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "SentinelOne A/V, MDR, XDR, EDR, Etc."

July 1, 2025

5.0

I have had a wonderful experience and would recommend it to friends and colleagues. I've so far had very little in the way of false positives with my clients, and everyone has been happy with it.

Pros

Wonderful Management Portal, Easy To Use, Implemented it with my PSA, SuperOps, Low Memory Footprint, and Storage.

Cons

Extremely hard to uninstall if the endpoint is deleted from the Management Portal. Other than this, I love everything about the product.

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

I was unimpressed with the results we had over the last few years with BitDefender and needed a newer product that was more up to date with the modern-day EDR and XDR, etc.

Review Source

MS

Michael S.  
Cyber Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great MDR provider"

September 8, 2025

5.0

Pros

We love the simplicity of the administrator platform and the protection that the suite offers to our clients.

Cons

The support that we get from the MDR team is not the best. That is definitely the biggest area of improvement.

Switched from

[Webroot SecureAnywhere](https://www.capterra.com/p/266615/Webroot-SecureAnywhere-AntiVirus/)

We needed a platform that would better meet the monitoring needs of our clients

Review Source

SL

Steve L.  
Technical Director  
Computer & Network Security  
Used the software for: 2+ years

### "very effective product"

May 14, 2025

5.0

It has been a very positive experience using the product and we have a greater depth of knowledge of threats since using it.

Pros

Its ability to detect threats and network disconnect the device to protect it and other devices on the network.

Cons

I dislike that agents that are auto removed from the console cannot be uninstalled from the device without a lot of hassle.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)

Reason for choosing SentinelOne

We felt more comfortable with the offering of SentinelOne over Crowdstrike

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

Better features than the previous product

Review Source

PB

Paul B.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Great EDR Product"

April 24, 2025

5.0

Very positive experience. I do not have to think too much about it. Review the dashboard and make sure all my clients are running smoothly.

Pros

The level of protection it provides my clients is amazing. I have watched it in real time restore a client's encrypted files (ransomware related encryption). Amazing!

Cons

The first version of the product was very limited but we moved to a standalone system (verses integrated with N-Central) and our options are much better. I recently had to approve it tagging Norton VPN and it would not approve the entire string of hits. Another issue I have had is corrupted installs giving me trouble.

Switched from

[Bitdefender Antivirus Plus](https://www.capterra.com/p/266585/Bitdefender-Antivirus-Plus/)

SentinelOne is a much better product. Price point at the time was slightly higher but low enough to make it cost effective.

Review Source

JK

Jarrett K.  
IT Manager  
Government Administration  
Used the software for: 6-12 months

### "Easy to Manage, Very Attractive UI"

May 7, 2025

5.0

it has been great, been with Sentinel one for a little over 6 months, moved away from bitdefender and the performance of the machines are much better.

Pros

Easy to Deploy, Easy to Manage, Very Attractive UI and "pane-of-glass"

Cons

more difficult to deploy and manage Apple devices compared to windows PCs

Alternatives considered

[TELUS Digital](https://www.capterra.com/p/10004973/TELUS-Digital/)

Reason for choosing SentinelOne

Cost and Integration into existing Nsight deployment

Switched from

[Bitdefender Antivirus Plus](https://www.capterra.com/p/266585/Bitdefender-Antivirus-Plus/)

S1 features Full EDR protection versus just old fashioned AV definitions

Review Source

SB

Scott B.  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great Product to protect your network"

April 28, 2025

4.0

Pros

Easy to use product, and installation of the agent is easy. Its effective protection against malicious threats.

Cons

Its not easy to understand the different levels of this product and what each one adds to the product.

Switched from

[AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/)

More advanced protection for workstations and servers

Review Source

Jacob W.  
Account Executive  
Internet  
Used the software for: 6-12 months

### "Best in the world"

August 5, 2025

5.0

Pros

It runs in the background and does all the work in the background. Security is very important, and I trust these guys.

Cons

Nothing I dislike. I never have to worry or think about an attack happening. I have full confidence they'll have my back.

Review Source

YK

Yash K.  
Security Analyst  
Financial Services  
Used the software for: 6-12 months

### "Honest Sentinel One insight after 6 months"

August 27, 2024

4.0

The ratings for Sentinel One are primarily based on their exceptional threat detection and response capabilities and their support system. Quite impressive detections of logs and new AI technology in modern worls.

Pros

1\. Its autonomous endpoint protection, powered by AI, offers unparalleled detection and response capabilities. 2. Reduces the manual working of the organization security team.

Cons

1\. Sentinel One doesn't have any uninstaller tools, if in case any endpoint is not connected to the portal then you don't have the option to uninstall. In the above case, the only option left is formatting the endpoint if you want to remove it from your endpoint. 2. Send what I want to highlight is that they don't have any knowledgebase available on google, how to configure, manage, etc. 3. The support team will take so long to resolve the issue.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/)

Reason for choosing SentinelOne

Because of its new AI and quick response towards any suspicious and easy to manage and implement any policy.

Switched from

[Apex One](https://www.capterra.com/p/238492/Trend-Micro-OfficeScan/)

TrendMicro takes 1-2 hours to implement any policy on client. Slow client server connection. Slow responsive.

Review Source

sS

shabbir S.  
security analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Sentinel One - Next Generation detection and response tool with AI based"

September 28, 2021

4.0

SentinelOne is way ahead of all the traditional EDR solutions and exceptionally well in terms of its capabilities (roll-back) and in Machine learning in understanding the behaviour and protecting from Zero-day vulnerabilities.

Pros

Sentinel One is very simple in deployment all the resources are available easy to understand for even a new user. the built-in architecture is very simple and the rollout agent is easy to deploy or pushing with 3rd party tools. When it comes to its XDR capabilities way ahead of all the traditional products, its Machine learning capabilities, and roll-back features, etc.. special comment for its storyline based on events and any incident that happens. Auto remediation capabilities are exceptional.

Cons

as the product has good capabilities but lack's in defining things deeply. building deep level policy fro endpoints or DLP based policy on products are limited. Endpoint-specific policies are not so flexible and also not feasible for some customers because of their price.

Alternatives considered

[Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/)

Reason for choosing SentinelOne

Sentinel One is excellent in its auto-remediation and machine learning capabilities. we really like its rollback feature, inbuilt device control basic DLP policies, and its architecture from account to the group level is easy in customization and maintaining the agents in terms of building-specific policy or maintaining storyline.

Switched from

[Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/)

because of its support and weak capabilities in handling zero-day threats and no storyline of incidents, capabilities in rollout agents, machine learning, threat prevention, remediation actions, and so on.

Review Source

JMB

Jorge Mario B.  
CISO  
Financial Services  
Used the software for: 2+ years

### "Great EDR"

January 17, 2023

5.0

The product is great for detecting new threats because of its behavioral model. Signatures are still supported for known threats so its the best of both worlds. Management is easy and several groups can be created to apply different sets of policies to endpoints.

Pros

\- Easy to implement- Policies are easily customizable- Host Firewall is a great feature- Remote shells allows to quickly investigate incidents.

Cons

\- Host Firewall should be improved to control web traffic.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)

Reason for choosing SentinelOne

Falcon was considerably more expensive.

Switched from

[Cortex XDR](https://www.capterra.com/p/175139/Traps/)

S1 offerent more features and the cost difference wasn't significant.

Review Source

CM

Chris M.  
IT Manager  
Civil Engineering  
Used the software for: 1-2 years

### "S1 Review"

January 5, 2023

5.0

Presales was great. No pressure purchase. Answered all our questions. Gave several demos. Support has been great. No major issues during deployment. Updates have gone relatively smooth. Regular communication about updates and new features.

Pros

Easy to deploy. Agent is lightweight. Locked down our environment - internal pen-testers have trouble bypassing it. Has saved us a few times as users will be users and click on anything and everything. Has been rock solid for the past year. Happy with the purchase.

Cons

Sometimes it blocks things and it's tough to tell unless you really dig into it. Sometimes causes legit software to stop working until you whitelist. No automatic update for agents.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)

Reason for choosing SentinelOne

The S1 sales team was open and honest about their product. The Crowdstrike folks shit all over their competitors when we talked to them.

Review Source

JP

Jonathan P.  
Deputy IT Director  
Government Administration  
Used the software for: 6-12 months

### "Made the Move"

January 5, 2023

5.0

We absolutely love the solution. From planning to implementation, the software and support staff have been really responsive and great.

Pros

I really like the ease of use with the software and how accurate it all is. It makes our daily IT lives a lot easier.

Cons

The cost of the product is a bit much for the upper tiers, but overall justifiable to some.

Alternatives considered

[Cortex XDR](https://www.capterra.com/p/175139/Traps/)

Switched from

[Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/)

Inadequate functionality and not that great on reporting of us.

Review Source

BP

Brandon P.  
IT Support Engineer  
Retail  
Used the software for: 6-12 months

### "Great Software!"

January 13, 2023

5.0

It does what we want it to do, which is protecting our endpoints. Its a lot better than legacy AVs.

Pros

Very easy to use. Installation steps are easy to follow.

Cons

When whitelisting something that was flagged, it does something weird to the file path. The actual file path isn't whitelisted. You have to go in and manually change it.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)

Reason for choosing SentinelOne

We liked SentinelOne more and the pricing was better.

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

Bitdefender was slowing down our servers

Review Source

KR

Kiran R.  
Vulnerability Assessor  
Computer & Network Security  
Used the software for: 1-2 years

### "Powerful AI-Driven Protection"

February 23, 2025

5.0

Pros

Its a very good product and provides overall security. I like most about behavior analysis using AI to detect and respond. Agent installation is easy and light on devices. Integration with our other tools is very good and was setup with no complications.

Cons

Some settings are complex and need extensive knowledge to understand and operate. Overall a good product.

Review Source

CH

Chris H.  
Cloud Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great Product - Sometimes too good"

June 21, 2024

5.0

Pros

I like the detection response and the way it behaves. It doesn't just scan for malicious files, it looks for malicious behavior. It has protected clients/users from actual attacks.

Cons

Sometimes it does it's job too well, such as if you are just clearing out shadow copy data. But...things like that can be done in a malicious attack, so it's worth having to temporarily disable it from time to time. The updates fail sometimes and require a complete reinstall of SentinelOne and it can get a little difficult, sometimes requiring to use the cleaner tool and get into safe mode.

Review Source

VR

Verified Reviewer  
Systems and Security Architect  
Education Management  
Used the software for: 2+ years

### "Cost per feature and overall strengths is great"

April 22, 2023

5.0

We don't have a lot of virus activity, but we do feel very safe with the detection AI S1 uses, and love the lack of false positives in our alerts that don't waste our time. The central management is nice, but almost TOO centralized, since if a device is "offline" there's not much you can do to repair the network stack or whatever it is that S1 does to kill the network connection. We've only had one instance in the past year were the network connection went offline and we could not get it back up and running with a repair or offline uninstall. May have been my own fault for not reaching out to S1 support since they are usually pretty responsive and helpful - this was a non-important server I decided could be rolled back manually from backups which resolved the issue.

Pros

The price point to get the EDR values is the winning solution for us. Crowdstrike was considered multiple times, but S1 beat it in our review when taking in price/value concerns, not to mention the alert values were more spot on with "real" alerts that wasted our time much less. S1 also ties in with tons of other services in the cybersec world with it's API options.

Cons

The occasional alert that's false-postive or the pulling-network-cord feature on endpoints that don't appear to have a lateral spreading virus. (Rare detection flaw maybe). The biggest gripe would be years ago if the S1 software had some kind of internal database corruption, rebooting our domain controllers could nuke it from orbit... thankfully, this has not happened for over a year and we're very happy now.

Alternatives considered

[CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[Emsisoft Business Security](https://www.capterra.com/p/213154/Emsisoft-Business-Security/)

Reason for choosing SentinelOne

Price/function/API/support.

Review Source

JG

Jason G.  
SVP IT  
Real Estate  
Used the software for: 2+ years

### "Great Product"

January 9, 2023

5.0

My experience with the product has been excellent.

Pros

The most impactful feature of the product is the protection. If an incident is detected the device is immediately disconnected from the network and the team is notified via email. This kicks off a response process for my team to investigate and label as a true incident of a false positive.

Cons

I would say the only weakness of the product is the lack of ad hoc reporting. I have a need to create special reporting and there is not a feature to do that.

Alternatives considered

[Trellix Data Loss Prevention Endpoint](https://www.capterra.com/p/170407/McAfee-DLP-Endpoint/)

Reason for choosing SentinelOne

Pricing and reputation

Switched from

[Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/)

needed more reliability.

Review Source

ML

Michael L.  
Vice President of Operations  
Computer Software  
Used the software for: 2+ years

### "A great endpoint solution for our MSP."

December 9, 2021

5.0

We use it for all of our clients . A must have for our clients where time is of the essence when a potential attack could be imminent.

Pros

The ability to see what machines are protected over a period and their infection during said period is great.

Cons

Sometimes making changes and resolutions regarding infections is cumbersome and not always obvious. Also self-resolving could be easier to review and implement.

Review Source

TD

Tyler D.  
IT Security Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Next Gen AV product for a reasonable price"

January 5, 2023

5.0

Overall, S1 is a solid product. We use it on over 2,300 devices and rolled it out with little negative impact to the business, and feel like it does well in defense against malware attacks and detecting unknown/new threats.

Pros

It has a low false positive rate and, in general, doesn't cause disruption to legit user activity.

Cons

It doesn't have a feature to scan offline AWS snapshots. We were wanting this feature because we have one legacy app that is very sensitive to any anti-virus scanning from any vendor and we wanted S1 to scan an AWS snapshot of the app server so we didn't have to install the agent and risk any performance issues.

Reason for choosing SentinelOne

S1 offered the same product at a lower cost, had a rollback feature that Cyber Reason did not have, and provides a ransomware warranty with their service.

Review Source

EW

Eric W.  
Systems Engineer  
Financial Services  
Used the software for: 1-2 years

### "Sentinel One - Great Endpoint Protection"

January 5, 2023

5.0

After reviewing many different Endpoint Protection software, we found Sentinel One to have everything we needed. I've been impressed with it and would definitely recommend it to anyone.

Pros

This software is hard to circumvent. I love the quarantine/block options on nefarious files. The notifications work great and there's many options to configure. It's quite simple to manage and makes my job so much easier.

Cons

Sometimes the agent won't update on a PC. So it has to be manually uninstalledre-installed with special commands from SAFE MODE on Windows PCs. It's uncommon but it does happen.

Alternatives considered

[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)

Reason for choosing SentinelOne

Cost and functionality. Ease of use.

Review Source

PS

Pratik S.  
Security Engineer  
Computer Software  
Used the software for: 2+ years

### "SentinelOne Review"

January 16, 2023

4.0

It's been great in most cases

Pros

I like its Reporting, Monitoring and Alerting capabilities

Cons

I think from an investigative standpoint, the deep dive search capability can be further improved.

Review Source

TS

Tom S.  
IT Manager  
Aviation & Aerospace  
Used the software for: 2+ years

### "SentinelOne does great job for protection and remediation"

October 2, 2023

5.0

It does a great job protecting, containing and remediation but could be a little easier to administer.

Pros

Ease of deployment, reporting and containment.

Cons

As an administrator the web interface could be a little easier to remediate and disable agents when necessary.

Switched from

[VIPRE Antivirus Business](https://www.capterra.com/p/154906/VIPRE-Antivirus-Business/)

Managed Service Provider

Review Source

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