--- title: "FraudLabs Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FraudLabs Pro the right Financial Fraud Detection solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152460/FraudLabs-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- FraudLabs Pro 4.4 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of FraudLabs Pro Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews SC Serieka C Owner Food & Beverages, Self-employedUsed the software for: I used a free trial. “There should be a way to automatically refund customers that place orders where billing address doesn’t match registered address“ June 10, 2023 JE Joshua E OwnerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Support doesn’t respond when they owe you money.“ June 6, 2023 PB Peter B Director of DevelopmentConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “A lot of FraudLabs, especially when you're using an integration is usually "set and forget" which is really good.“ July 19, 2022 ## Showing most helpful reviews Showing 1-25 of 41 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mthobisi Glen S. CEO/Owner Used the software for: Less than 1 year ### "Best for Fraud Preventing" June 13, 2023 5.0 Pros I like the fact that i can link it easier with my system which is whmcs Cons For me for now since im based in South Africa it is too expensive but the free version does it for me Review Source Owner Used the software for: I used a free trial ### "Great service for small companies!" June 19, 2023 5.0 FraudLabs has been easy to use for me from the get-go, and I love using their web portal and other services to quickly check over clients to ensure their trustworthiness and good intentions. Pros I love that FraudLabs has an easy-to-understand pricing architechture and not a whole heirarchy of per-use billing. I also enjoy their simple web portal with lots of input fields and the ability to trial the service for as long as you want before you commit to buying. Cons The one thing I might dislike about FraudLabs is because they are a monthly subscription service, a company that rarely gets customers might have an unnecessary cost tacked onto their operating expenses for a service they rarely use. Alternatives considered [MaxMind minFraud](https://www.capterra.com/p/84995/minFraud/) Reasons for choosing FraudLabs Pro An easy to understand pricing model, free trial, and an amazing web portal. Review Source Web Designer Used the software for: Less than 1 year ### "Avoid at all Costs - Conflicts with Payment Plugins" June 19, 2023 1.0 Pros Nothing The plugin not only didn't work, but it caused major problems to the websites and changed the status of transactions without them being paid at all. Cons On our clients 3 websites it conflicted with payment plugins and caused transactions to show as paid when a payment process was not completed/aborted. Lost a lot of product/$ that was posted out, luckily we picked up the problem within days. Support had no answers for us and we had to remove immediately from all 3 online stores. Reasons for choosing FraudLabs Pro It promised so much, but sadly didn't deliver. Review Source Response from Hexasoft Development June 30, 2023 Hi Gee S., can you please contact us at support@fraudlabspro.com? We are regret that we were unaware about the mentioned incidents, we would like to investigate this further. Chief Executive Officer Used the software for: Less than 1 year ### "Low Cost / High Quality" July 28, 2022 5.0 Pros Low Cost for High Quality, Scalable Options, Ease of Use Cons Documentation is not as detailed as expected Alternatives considered [MaxMind minFraud](https://www.capterra.com/p/84995/minFraud/) Reasons for choosing FraudLabs Pro FraudLabs Pro falls into our budget better than minFraud. Review Source Managing Director Used the software for: Less than 1 year ### "Fraudlabs, has done what it said it would" June 14, 2023 5.0 It's definitely a worthwhile addition to any woocommerce store that worries about fraudulent transactions, before installing Fraudlabs we had a string of fraud, but since installing we have had zero beacuse of the additional information that we now have on each transaction. Pros Integration to our WooCommerce store was a very straighforward process, and right out of the box it enabled us to detect fraudulent transactions, whist it isn't perfect, and you do get false positives, it enables the sales team to cross reference transactions with our payment provider and also to call the customer to get further information to determine the legitimacy of the purchase. Cons We use the free version, if the paid version was a little cheaper we would probably use some of the more advanced features. Reasons for choosing FraudLabs Pro Fraudlabs had the features we were looking for the competitors didn't have all the features. Review Source Owner Used the software for: 1-3 years ### "Frauds at Fraud Lab" June 7, 2023 3.0 Okay product with what we see as poorly operated. Pros Great product, custom rules allow a solution individual to each site to be created. Cons Support doesn’t respond when they owe you money. Multiple emails over 2 years still no replys on owing us money, they have responded to support requests during this time. Reasons for choosing FraudLabs Pro FLP was our first application. We are presently looking for an alternative. Review Source Response from Hexasoft Development June 14, 2023 Hi Joshua, can you please email this issue to support@fraudlabspro.com? Our team would like to investigate and see how we could help out on this issue. Director of Information Technology Used the software for: Less than 1 year ### "Very helpful tool" June 13, 2023 5.0 Pros Very nice tool to help you determine if an order is valid or not. The free version is worth looking into. Cons The custom rules may be a bit intimidating for some users Reasons for choosing FraudLabs Pro Free Review Source James D. Web Development Manager Used the software for: 3-5 years ### "Definitely works" February 26, 2020 4.0 We've seen FraudLabs take care of ecommerce fraud that we see with several of our clients (fraudulent orders, charge-backs, spam orders, etc). It works great. Pros We manage many ecommerce websites for our clients. Sometimes the built-in fraud protection that some payment gateways provide just don't cut it (we were still seeing issues with fraud). When this happens, we always recommend FraudLabs for our clients, and it almost always prevents issues of fraud in the future. It just works very well. Cons At the beginning it can take just a little time to configure it correctly to your liking, so it prevents fraud but isn't too hard on the scale of making orders fail. Review Source Manager Used the software for: Less than 1 year ### "Worth the money" March 3, 2020 4.0 Pros This software does what it needs to do with no additional bells and whistles. Lets us know where the IP address is coming from and very easy to read/navigate. Not sure how well this will work with extremely large volume companies, but we cross check every order. Cons Once you manually approve an order on their website, it does not update to processing on our wordpress website. Customers see their order is on hold and then we need to manually update AGAIN. Review Source Business Head Used the software for: Less than 1 year ### "Selecting the Product" March 16, 2020 4.0 Pros Fraudlabs Pro was the first choice when it came to using it for our business. Not only did my bankers suggest it, so did my IT Team. Cons Nothing really. Haven't got into a situation as yet. Review Source CEO Used the software for: Less than 1 year ### "WHMCS system uses fraudlabs very well" March 13, 2020 5.0 Pros The database is complete, and the product and WHMCS are integrated seamlessly. Easy to use. Cons For start-ups, it's still expensive.It is hoped that the price will be cheaper, or in the case of the current global epidemic, free of charge or pay a small fee. Reasons for choosing FraudLabs Pro More convenient to use, more advanced database. Review Source Co-owner Used the software for: Less than 1 year ### "Great Fraud Prevention" March 11, 2020 5.0 We have definitely deterred fraud orders and gives us peace of mind when filling orders. Pros The ease of use and well thought out scoring helps with preventing fraud online orders. Cons Sometimes an order will score high but not sure why when everything looks fine. Review Source Admin Admin Used the software for: Less than 1 year ### "Easy set up process " July 22, 2022 4.0 Pros Well what I like most about this app as a merchant credit card fraud purchasing is something that as a merchant needs to be aware of! However, this app helps us to dig further in when a fraud purchased is made on our store. Which Shopify cannot detect on their own plus it free yo start with and as you grow more you can choose to upgrade. Cons So far I don't have any issue with the app Review Source Filip M. Owner Used the software for: Less than 1 year ### "Awesome Product!" February 26, 2020 5.0 Pros Easy to setup and does a great job in protecting our website and clients Cons Sometimes it marked normal transactions as fraud, but with some changes and updating we still got it to work. Review Source Director of Development Used the software for: Less than 1 year ### "FraudLabs Pro is really for the Pros." July 22, 2022 5.0 Overall, I see our company using Fraudlabs Pro for the foreseeable future. It's certainly a competitor against other companies providing similar services. Pros The "micro" entry-level package is more than sufficient for many. For those who require more, there is an uplift which does come at a cost which is still inexpensive. The amount of data referenced and provided when required is more than sufficient for anyone to run a professional fraud prevention scheme. Cons Sometimes, wording can be confusing within the UI however, this isn't very often. A lot of FraudLabs, especially when you're using an integration is usually "set and forget" which is really good. Switched from [MaxMind minFraud](https://www.capterra.com/p/84995/minFraud/) Cost and Ease of Use Review Source Kiaya A. Owner Used the software for: Less than 1 year ### "Awesome product" June 7, 2023 5.0 Awesome Pros I really like the fact that it helps to weed out fraud and possible fake chargebacks Cons I had no things that I liked least. I am overall pleased with the experience. Review Source CEO Used the software for: 3-5 years ### "Worthless" November 26, 2019 1.0 Trying to prevent fraudulent transactions. Thought it was working but I guess not. When you run a small business and you take a hit like 25K, it takes a while to recoup from that. Pros Thought is seemed to work somewhat with another fraud software company. Cons In the month of October, Fraud Labs cost me $25604.18 when it gave me thumbs up on 5 different customers. Ratings are as follows: 2 - 8's, 1 - 10 & 2 18's. Review Source CEO Used the software for: 1-3 years ### "Trusting fraudlabs pro is the worst mistake you can possibly make for your business" July 28, 2017 1.0 Absolutely nothing. Trusting the opinion of their service has put my business in thousands of dollars worth of debt after approving many, many fraudulent orders. Pros I used to like the fact that they have a free version, until it approved over a lot of money in fraudulent transactions... DO NOT TRUST THEIR OPINION ON YOUR TRANSACTIONS!!! Cons The fact that they have almost destroyed my small business by approving so many fraudulent transactions. I'm now in debt, and no longer able to charge credit cards as my processor has dropped my business. If you are considering their service, don't. There are many other fraud services which will actually deliver on what they promise to do. And when FruadLabs Pro was faced with the fact that their service failed me so miserably, they offered to upgrade me for 6 months. Why would I possibly want that? So I can incur more fraud? No thank you. The end result, they don't stand by their product or their advice and will leave you holding the bag after putting your business in debt. If I could give them zero stars, I would. Review Source CEO Used the software for: Less than 1 year ### "AMAZING Suppport, Quality and Highly Advanced Technology, i am AMAZED!!!" July 28, 2017 5.0 I have been using FraudLabs Pro for a good 6+ months now, and FraudLabs Pro is a very advanced fraud detection system for the Hosting Industry, I highly vouch and rate them including the staff at FraudLabs Pro who are highly trained in fraud detection and they can assist you out, in a highly skilled manner. Thank you very much FraudLabs Pro for serving and protecting me and my business. Pros Advanced Fraud Detection, Premium Support, Quality Services and so much more. I have been using FraudLabs Pro for a good 6+ months now, and FraudLabs Pro is a very advanced fraud detection system for the Hosting Industry, I highly vouch and rate them including the staff at FraudLabs Pro who are highly trained in fraud detection and they can assist you out, in a highly skilled manner. Thank you very much FraudLabs Pro for serving and protecting me and my business. Review Source Owner Owner Used the software for: I used a free trial ### "Great app" June 12, 2023 5.0 Pros It sends email about potential fraud to let merchants decide if they want to cancel the order or not Cons There should be a way to automatically refund customers that place orders where billing address doesn’t match registered address Review Source Kevin L. Managing Director Used the software for: Less than 1 year ### "Great tool for ecommerce start-ups" June 9, 2023 5.0 Pros FraudLabs has a generous free plan, which upon creating an account comes with preset recommended triggers for fast integration Cons One suggestion I have is to incorporate capability to ignore orders made with third-party marketplaces. I’ve integrated FraudLabs wth BigCommerce, and orders imported from the eBay storefront still count toward the monthly usage limits, although payments are handled within the eBay platform directly Review Source owner owner Used the software for: Less than 1 year ### "owner" August 3, 2022 5.0 so far - so good Pros ease of use, good price, EASY PLUGIN FOR WORD PRESS SITE Cons installed this plug in after a fraud attack! Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Review Source Owner Used the software for: Less than 1 year ### "Just what you need. Not too little for too much." June 8, 2023 5.0 Pros Does what's needed. Super easy to sniff out bad guys. Cons Haven't found any cons yet. Keep up the good work. Review Source Owner Used the software for: Less than 1 year ### "Saves your bank account!" July 22, 2022 4.0 Pros Product is easy to use and it allows you to determine if a payment from a credit card is fraudulent or not. Interfaces with WHMCS with no problems Cons No problems with software, however support takes awhlie to respond back to you. It did take more than 30 days for them to setup account. Review Source Director Director Used the software for: Less than 1 year ### "Best software out there." February 26, 2020 5.0 I use fraudlabs to protect my online store. It has blocked many people from the middle easten parts of the world who it deemed as unsafe to trade with. Pros This software is great due to its simplicity anyone can use it, and its very secure. Cons i actually havnt found any cons to using This software and would HIGHLY recommend It. 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