# Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostaway the right Vacation Rental solution for you? Explore 1537 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1537) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Personalized onboarding support experience 91% positive reviews out of 392 Most reviewers find onboarding highly supportive, with knowledgeable specialists guiding setup and addressing individual business needs. Bert C co-founder, 1 employee. "What I liked most about Hostaway was the structured and insightful onboarding process, especially the personalized support provided by Fatih." Messaging and notification shortcomings 48% negative reviews out of 103 Some reviewers describe messaging as laggy, with limited features, notification delays, and inconsistent channel synchronization. Jennifer D Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements and growth 94% positive reviews out of 117 Most reviewers describe improvements and updates as frequent, responsive to feedback, and supporting business expansion. Josh B Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Account management and integration issues 66% negative reviews out of 97 Most reviewers indicate account management suffers from slow support, integration problems, and difficulties with cancellations or billing. Aja L Owner/Property Manager, 2 - 10 employees. "To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month." Comprehensive vacation rental management 92% positive reviews out of 74 Most users report vacation rental management features streamline operations, centralize listings, and simplify scaling across platforms. William F Owner, 1 employee. "It has allowed me to scale my short-term rental business while keeping operations organized and efficient." Payment integration limitations 54% negative reviews out of 50 Some users report payment integration lacks flexibility, causing manual work, processor issues, and challenges with installment payments. Kara K Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Showing most helpful reviews Showing 1-25 of 1537 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duy N. Owner Hospitality Used the software for: Less than 6 months ### "Strong Platform for Scaling Property Management" February 27, 2026 5.0 Pros We’ve had a very positive experience using to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source ZG Zinni G. General Manager Hospitality Used the software for: Less than 6 months ### "Robust and Reliable PMS for Growing Property Management Agencies" February 12, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source DC Demi C. Director Real Estate Used the software for: 2+ years ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" July 13, 2025 1.0 Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. Cons Avoid – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. Review Source MB Midori B. Innkeeper Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] rules! 5 stars!" February 4, 2026 5.0 The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. Pros The customer service (\[sensitive content hidden\]) is the best! Always patient and educational. The issue I was having wasn't even a problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) Switched from [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) Believed would be better for more OTA channels. Review Source cE clem E. Owner Real Estate Used the software for: 2+ years ### "Hostaway Booking and Support takes the cake" February 20, 2026 5.0 Amazing. I sincerely like the booking management and the support provided by your team. \[sensitive content hidden\] was the tech I spoke to today and he was incredibly fast and knowledgeable. Pros I love working with and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with \[sensitive content hidden\] who successfully walked me though about 5 different things on the site which will allow me to generate more income! Cons I really like everything about . We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I liked the display/user interface for owners and managers as well as the ease of use Review Source Michelle B. Manager Real Estate Used the software for: Less than 6 months ### " Smooth and Clear Onboarding With Hostaway " February 6, 2026 5.0 Overall, the experience has been positive. I just started onboarding with my representative, \[sensitive content hidden\]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, \[sensitive content hidden\], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Needed a more robust system to transition away from airbnb Review Source VR Verified Reviewer Short term Rental Owner Real Estate Used the software for: Less than 6 months ### "Excellent, attentive, hands on, great on boarding setup and more!" February 12, 2026 5.0 My experience with was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way. Pros was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more. Cons I don't have any cons. \[sensitive content hidden\] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner. Review Source James H. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] was Awesome! Thank you." February 24, 2026 5.0 Love once you get used to the program. There is a lot of great features. The customer support is top notch. Pros customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Hostaway Customer Service support 24 hours, with native English speakers. Review Source WF Woldemar F. Managing Director Real Estate Used the software for: Less than 6 months ### "Powerful PMS for Professional Property Managers" February 24, 2026 5.0 Our overall experience with has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. Pros provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) We switched to to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. Review Source Miranda N. Property Manager Real Estate Used the software for: Less than 6 months ### "5 star review for Hostaway" February 16, 2026 5.0 Excellent onboarding process. Highly recommend Claire! She has been super efficient and great to work with to transition me quickly from another platform. Pros Advanced settings that help me get more bookings and generate more revenue. It is great to have so many things to control my business. Cons Takes a bit more time to get my head around the set up. Overall I don't have any complaints really. It is a great product. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Impressed with demo from and decided there were enough reasons to make the switch. Review Source DC Daraban C. CEO Hospitality Used the software for: Less than 6 months ### "Good potential, but complex to set up for Spain-based hosts" October 2, 2025 5.0 is a modern platform with a professional interface and strong connections to the major OTAs. The onboarding support, especially with \[sensitive content hidden\] , has been very good. However, as a Spain-based property manager, I’ve found some areas challenging — particularly around invoicing, owner statements, and compliance with local regulations such as IGIC and SES Hospedajes. Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs. Overall, I believe Hostaway has strong potential and works well for companies with simpler models or in markets with fewer compliance obligations. In my case, I still hope that with further guidance and development, the system can align better with my business model. Pros Very good onboarding experience with \[sensitive content hidden\] (patient, supportive, knowledgeable). Clean, professional interface once you learn how to navigate it. Strong integrations with the big OTAs (Airbnb, Booking.com, Vrbo). Good potential as an all-in-one PMS for users with simpler business models. Cons Lack of flexibility for Spanish legal requirements (invoicing, SES Hospedajes reporting). No proper website integration beyond a basic search bar. Limited channel connections compared to competitors (missing Holidu, Kayak, etc.). Forced to use Stripe for direct bookings instead of own TPV, adding unnecessary costs. Automated AI-style replies from support are not helpful for complex cases. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway I chose because during the sales process I was reassured that it offered more flexibility, better scalability, and stronger integrations than my previous PMS. I was also told that it provided a SEO-friendly booking engine, broader channel management options, and the ability to customize owner statements and invoicing to fit my Spanish-based business model. The onboarding support was also presented as more hands-on compared to alternatives. Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/) I switched because Icnea’s booking engine relied on an iframe integration, which is not SEO-friendly and doesn’t allow proper Google indexation. I was also looking for a platform with more flexibility, modern features, and better website integration, as well as broader channel management capabilities. Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Seamless Setup and Outstanding Onboarding - \[sensitive content hidden\] is the best! " October 27, 2025 5.0 My overall has been excellent! It’s helping me streamline operations and will be a huge part of my future growth. I have had the best onboarding experience with, \[sensitive content hidden\]. She has made the entire setup process smooth, informative, and enjoyable. Her support and knowledge made a big difference in getting started. Highly recommend and their amazing team! Pros I’ve been really impressed with so far! The platform is cost-efficient, user-friendly, and packed with features that make managing my properties so much easier. It’s already proving to be a game changer for my business and will definitely help with future growth. Highly recommend for anyone looking to streamline their short-term rental operations! Cons I have only used for a short amount of time so far. I have yet to find anything I don’t like. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway More features, better reviews; better overall fit for what I needed Review Source BO Bethany O. Executive Assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Hostaway is the Best Investment!" October 1, 2025 5.0 The onboarding experience with has been fabulous. Our support expert, Juan has been patient, friendly and professional to work with, turning an intimidating experience of learning a new platform into an enjoyable one. Thank you, Juan! 10/10 Pros I value the ease of use, streamlining functions across multiple platforms, and saving time and money. Cons It takes some time to learn the ropes, but fortunately, we have received fabulous support from the customer support team along the way. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Neighbor uses and highly recommended it. Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. had so many more bells and whistles for us so we knew it was the right move. Review Source VR Verified Reviewer owner Hospitality Used the software for: Less than 6 months ### "The mixed bag of Hostaway" October 27, 2025 5.0 Overall its a good platform however the integration move from just Air B&B to and the other platforms is not easy or quick. I can see that eventually its going to be fine but its taken me hours upon hours..and the person doing my onboarding was not easy to work with. For me. Pros \[sensitive content hidden\] took my call today. I had a great experience. She followed along, understood the issue, helped me resolve it and has a sense of humor. Excellent! Cons 1-If the agents are busy and you leave a call back number I have not gotten ever a call back. 2-the layout of the portal is difficult with letters so small...very primitive and not a great UI. 3-the booking machine UI is horrible. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway Price and number of units..and live person support Review Source SN Seth N. Owner Hospitality Used the software for: Less than 6 months ### "Five stars" May 5, 2025 5.0 Fives stars for \[sensitive content hidden\] and also \[sensitive content hidden\] did great also. I am really enjoying the software and I already have bookings from new channels which I would not have without . Pros Knowledgeable and friendly onboarding staff. Excellent features, mainly intuitive (though I did catch some things to increase efficiency for users), automations for letters and cleaning tasks are super helpful. Cons Nothing really. As mentioned I found some things for my onboarders to pass on to programmers and developers that will help improve your product for users. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway From what I read. Guesty's customer service was not as good. My onboarding experience was five stars and my customer service experience has been fantastic with . \[sensitive content hidden\] were both amazing. I hope Hostaway keeps this up and continues to invest in their staff that make people like me feel supported. I dread the day Hostaway sells out to a larger corporation and they cut back on the people support and replace them with chat bots. Review Source JC JAMES C. owner Sports Used the software for: 1-2 years ### "Fantastic training and support. " October 17, 2025 5.0 What really made my experience stand out was the incredible support from \[sensitive content hidden\]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, \[sensitive content hidden\] is a big part of why I stuck with — support like that makes a huge difference when you’re running a busy STR business. Pros One of the things I liked most about is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. Cons It can bWhile is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source LL Lorraine L. Owner Real Estate Used the software for: 2+ years ### "Use Hostaway or go nowhere!" October 17, 2025 5.0 My overall experience has been one of enlightenment, encouragement and profound insight. This is the best investment in my company and my personal time. Pros The representative is very knowledgeable of the product and has help me understand the value of this property management software and the time savings. The ease of use is priceless and the booking management integration is flawless. The payment is affordable and the are little to no bugs to confront which is always a welcome relief. It is truly the best reservation management system I know. Cons I love , I do not have a thing that I do not like about the software. It’s intuitive and it has great support. Review Source HG Heather G. Partner Real Estate Used the software for: Less than 6 months ### "Hostaway is making my life easier!" February 10, 2026 5.0 From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been even better than expected. In addition, the training staff, and \[sensitive content hidden\] in particular, has been outstanding. Pros The platform makes my job so much easier! The onboarding support from \[sensitive content hidden\] has been easy - \[sensitive content hidden\] answers all my questions, has taught me all the tricks to maximizing the features of and has been enjoyable to work with. My bookings are managed more smoothly now, my guest communication is improved and I'm wondering why I didn't do this sooner. Cons A few of the setup items are not very self-explanatory. I appreciate the in-depth onboarding, but I did find that when I was exploring on my own during the setup phase there were things I would have liked to dive into and couldn't figure out without help. Review Source Amy C. Cohost Real Estate Used the software for: 1-2 years ### "Terrific Tech Support Experience" February 12, 2026 5.0 Pros \[sensitive content hidden\], 's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. Review Source BR Ben R. Director of Operarions Real Estate Used the software for: 6-12 months ### "Terrible Hostaway Technical Support and Customer Service" September 18, 2025 1.0 Used for about 6 months. It is way too expensive for what they provide. They boast about their customer service but I had my issues ignored for days on end. They would not return emails or phone calls. They don’t train their technical support well, none of them know what they are doing and constantly have to send issues up to a higher tech. Their salesmen went on and on about their awarding winning customer service, but once you are onboarded, you get barely any support. They ended up costing us hundreds of dollars through lost reservations and they couldn’t have cared less. Pros Their concept is good, but the lack of good technical support really hinders them. Their onboarding process was nice, being able to move easily upload Airbnb listings to VRBO and other sites. Cons Terrible customer service, horrible tech support with techs that are improperly trained and don’t know what they are doing, wildly expensive. Their app and website go down in the middle of the day for up to an hour, usually once a month. They will straight up ignore you and your issue if they can’t figure it out. Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source RD Romeo D. PM Executive Office Used the software for: Less than 6 months ### "Property Manager " October 23, 2025 5.0 Our overall experience with has been outstanding. The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms. \[sensitive content hidden\] made the onboarding process easy and enjoyable — she guided us step by step and made sure everything was perfectly configured. Hostaway has truly become a key part of our property management operations. Pros What I like most about is how organized and efficient the platform is for managing multiple short-term rentals. It simplifies every part of the process — from messaging and reservations to pricing and automation. Most importantly, the onboarding experience was seamless thanks to \[sensitive content hidden\], our onboarding manager. She’s incredibly knowledgeable, patient, and supportive throughout the setup process. Cons Everything has been working smoothly so far. No complaints — the system and support team have exceeded expectations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) because of the good quality of Host Away Review Source TZ Tamzed Z. Head Admin Building Materials Used the software for: 6-12 months ### "Reliable Automation With Room to Improve" November 25, 2025 5.0 Pros ’s biggest strength is how well its features integrate into a single, easy-to-use platform. The automated messaging, calendar syncing, and channel management tools work smoothly together, which makes day-to-day property management much more efficient. It also offers strong connectivity with major booking channels, reducing double bookings and saving a lot of manual work. The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication. Cons What I liked least about is that some features feel less polished than the core channel-management tools. Certain integrations can be slow or require additional troubleshooting, and occasional sync delays create extra manual checks to ensure accuracy. The reporting functions, while useful, could be more customisable to better suit different property types and operational needs. Customer support is generally helpful but can sometimes take longer than expected to resolve more technical issues. Overall, the platform is strong, but these areas—system optimisation, deeper customisation, and faster support responses—would significantly enhance the overall user experience. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.