# Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostaway the right Vacation Rental solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews WF William F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in.“ February 25, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts.“ February 27, 2026 KK Kara K Senior AssociateAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end.“ July 7, 2025 Doris S Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable.“ November 5, 2025 VS Via S operation managerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, when I publish the owner statement, the owners who are using the app do not always receive a notification when it's available to download.“ November 2, 2025 WF Woldemar F Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting.“ February 24, 2026 Jason D CEOReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected.“ December 4, 2025 ## Showing most helpful reviews Showing 1-25 of 1524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Herbert T. OWNER Wholesale Used the software for: Less than 6 months ### "ALMA GREAT ONBOARD" February 25, 2026 5.0 it is a very nice way to have a great control of my operation, integrations, we can used in app to and so on.. Pros Customer Support, User Interface, Ease to use, integrations of most plataforms, calendair easy to see... Cons Maybe Hostaway could think better about price in South American.. Because the fee they used to charge is same as Europe and US. Review Source ILI Ivan Lai I. Managing Member Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] was fantastic!" February 16, 2026 5.0 Technology is great, people are helpful once you get them on the line, but they need to shorten the wait for the phone support line. Pros \[sensitive content hidden\] , the specialist that helped me, was extremely knowledgeable, helpful, friendly and patient. Very happy with his service. Cons Hostaway advertises having a 24hr helpline, but the two times I tried calling, I was on hold for over 40min before I gave up and hung up. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) GuestyForHosts discontinued service, no longer supported Review Source Kim G. owner Real Estate Used the software for: Less than 6 months ### "Look at other PMS solutions." November 1, 2025 2.0 Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway. Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. Review Source ZG Zinni G. General Manager Hospitality Used the software for: Less than 6 months ### "Robust and Reliable PMS for Growing Property Management Agencies" February 12, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source CD Courtney D. Broker Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] is THE BEST! " February 26, 2026 5.0 Pros \[sensitive content hidden\]! She was so helpful, very patient, and extremely knowledgeable! I am feeling so much more comfortable after our zoom call. Thank you so much! Cons Not sure yet...we are new to the software and I'm overwhelmed by the change. No real con to report though. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Liverez went away and did not call us to let us know Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source WF William F. Owner Hospitality Used the software for: 1-2 years ### "Worth the investment. " February 25, 2026 5.0 Overall, my experience with Hostaway has been very positive. It has allowed me to scale my short-term rental business while keeping operations organized and efficient. The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in. For operators managing multiple units, it’s a powerful tool that’s worth the investment. Pros Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place. The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance. The direct booking website integration with Stripe has also helped me increase margins and reduce OTA fees. Overall, it’s streamlined and scalable for multi-unit operators. Shakira the Rep I work with is also wonderful. Cons There is definitely a learning curve at the beginning, especially when setting up automations and customizing workflows. Some reporting features could be more intuitive, and occasional updates can change the layout or settings, which takes time to adjust to. Pricing is also on the higher side for smaller operators, but the functionality generally justifies it. Review Source JW Jennifer W. Onwer Real Estate Used the software for: 1-2 years ### "customer support with N1no was excellent!" February 16, 2026 5.0 Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway The integrations and onboarding support. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more robust and up to date product. Review Source Laila S. director Hospitality Used the software for: Less than 6 months ### "Hostaway is a good platform" February 24, 2026 5.0 Mel gave us training on the software and she was really great , kind friendly and always willing to help if she could Pros We are new to hostaway, however so far it seems like an incredibly helpful tool in streamlining our processes. Its very extensive so we are still learning Cons Its so detailed its quite complex. The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this Review Source Samuel S. Partner Hospitality Used the software for: Less than 6 months ### "Yen resolved my issue" February 19, 2026 5.0 Highly recommend if you're looking for a comprehensive PMS that has a great direct booking website that is easy to set up Pros I appreciate the support and also how easy it is to build a direct booking engine. Also, how thorough the reports are Cons It took me some time to learn to use Hostaway, as it is a bit complicated since it is so comprehensive. Review Source MS Melissa S. Owner and Managing Director Real Estate Used the software for: 1-2 years ### "Best PM Software around!" October 1, 2025 5.0 Generally good, and calling Host Services is great, someone actually answers and helps! Hostaway provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, Hostaway allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. Hostaway does it too, but the prices are better but still high. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Please see comments from previous question page. Review Source VR Verified Reviewer Short term Rental Owner Real Estate Used the software for: Less than 6 months ### "Excellent, attentive, hands on, great on boarding setup and more!" February 12, 2026 5.0 My experience with Hostaway was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way. Pros Hostaway was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more. Cons I don't have any cons. \[sensitive content hidden\] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner. Review Source RC Robin C. Owner Hospitality Used the software for: 1-2 years ### "A long but thorough process" July 3, 2025 5.0 For the last 2 years, I (and my little boutique hotel the Dream Weaver in Puerto Peñasco, Mexico) have been with Hostaway under the umbrella of a different company while awaiting our documents in Mexico. I like Hostaway's tools and performance. For the last month, I've been working on taking our listings from Pisolino Rentals (the company we've been under for the last 2 years) to create our own account. Hostaway support team has been incredible in helping me do that. Almost as good as the support I have been receiving from Airbnb. I have been disappointed in the Sale part of things where emails sent were not answered. I chose Hostaway because I was led to believe that they are the best - and I can't judge because I haven't tried anyone else - but being a small boutique hotel, it was difficult to be left "hanging" in our operation during the switch over, while everything needed to be set up. Given all the hours I spent preparing for the change over, I assumed it would have been accomplished more rapidly however, the team members helping me in doing this transfer have been simply fantastic. My technological challenge and lack of knowledge about the transfer / integration may have partly contributed to my frustration (and dealing with banks in Mexico!!!). Pros Evaluating my experience with \[sensitive content hidden\[ at Hostaway support. She made this step of the process seem easy. I was able to follow her instruction, overcome challenges and successfully complete that part of the work. Giving the fact that there was more to be done, she set up a follow up call to complete the rest and make sure that questions that may come up meanwhile be answered at our next meeting. She was diligent, helpful, friendly and thorough. Evaluating \[sensitive content hidden\] of the Onboard process: Lots of help from 2 thorough and knowledgeable people. Very understanding of my situation, they have accelerated the integration process, scheduling meetings as quickly as possible and that is greatly appreciated. Cons Evaluating the whole Integration process: I didn't realize how much work there is to be done and how long it takes. I did MANY hours on my own to get everything ready and it still took a long time. I don't think this is a CON but rather a fact but this took me by surprise. I have found frustrating to have to follow directly myself with support of the partners affiliated with Hostaway. It would be simpler if the integration of EVERYTHING that needs to be done to be onboard could encompass ALL aspects. The last point is I didn't feel I was given all of the alternatives/choices in setting up ex: it was Stripe automatically with integration but in emails received, there were other alternative to Stripe that may have warranted a look at. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Because I have a basic knowledge of Hostaway having used it while under the umbrella of another company who used Hostaway. Although the price is higher than what I could have paid with an alternate product, I am pressed for time and didn't feel like starting the learning process all over again. Review Source JM Joseph M. Property Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Weenalyn Ybiernas from Hostaway is the best!!!" May 8, 2025 5.0 Best experience I have had with any software company, EVER! I would recommend to anyone using property management software!!! Pros Advanced software that is easy to use. But most of all, the customer service is exceptional! \[sensitive content hidden\] has made all the difference in my business from helping me beyond the original support request. This has been the case for everyone I have worked with at Hostaway. Cons Like all good things, sometimes you have to wait to get support. But I see this as a positive, this means that Hostaway are spending much needed time with their customers and waiting for their service is so worth it. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing Hostaway Integrated with more channels and had more support in Australia. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Integration with more channels Centralised communications/inbox Integration with many 3rd party apps like Intuit Quickbooks Property Management options Review Source BH Ben H. Director of Product Hospitality Used the software for: 2+ years ### "Excellent Customer Service" October 10, 2025 5.0 Overall we're very pleased with Hostaway. My favorite part is the excellent customer service. I had a call today with \[sensitive content hidden\] who quickly identified my issue and stayed with me on the phone until it was resolved, ensuring that the issue was totally resolved before hanging up. Pros Outstanding Customer Support - can always get someone on the phone almost immediately when there's an issue. Cons Some product updates can take a while from the time they're requested before they're available to customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Hostaway Pricing, overall functionality, & third-party integrations Review Source Trevor W. Owner Real Estate Used the software for: Less than 6 months ### "Great experience from start to finish" October 27, 2025 5.0 Overall the experience has been a 10/10. I would highly recommend Hostaway to other property owners. Pros The onboarding experience was a amazing. From start to finish it was very thorough and I appreciated the attention to detail. Cons The platform UI is a bit dated and the mobile app has somewhat limited functionality. This would be my only "complaint" and it is minor. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Name recognition and support. Guesty was almost impossible to get ahold of. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Hostify offered limited support and didn't have the integrations I needed. Review Source AC Amanda C. Owner Real Estate Used the software for: 6-12 months ### "Great service!" February 4, 2026 5.0 Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself Pros Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed Cons Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Seemed like a good choice after doing a walk through Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) No enough detail to meet my needs on the back end Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and Hostaway is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. Hostaway had so many more bells and whistles for us so we knew it was the right move. Review Source SM Sam M. MD Hospitality Used the software for: 6-12 months ### "Great sales, bad product, even worse support. Be warned. " February 18, 2025 2.0 Be warned, this is not the all singing and dancing software you would expect from the sales pitch. Several untruths in the sales process, extremely poor onboarding led to ongoing issues. I would never go down this route again if we went back in time. Pros Multi calendar is quite good and the airbnb connection. Cons \- onboarding was terrible and led to several double bookings with zero support to solve. Extremely poor. - onboarding of booking.com extremely poor. - customer service levels are very bad. Agents frequently don't understand their own software. - No response when querying a major billing increase with no warning. - Account managers leave regularly and no replacement given. - Several new features launched but existing ones don't function well. - Told that Hostaway incorporate new features into existing price by sales Rep Cory, 12 months in and they have released several features which are all at an additional expense. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Length of contract and sales pitch from Hostaway. Review Source KM Kelly M. Director Hospitality Used the software for: Less than 6 months ### "Highly Recommend \[sensitive content hidden\] as your onboarding Specialist!" October 16, 2025 5.0 I would highly recommend Hostaway for its support and impeccable customer service. \[sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient overall. Thank you again! Pros \[sensitive content hidden\] was my onboarding specialist for Hostaway and has been a massive help in guiding me through the set-up. He is extremely knowledgeable and informative and goes beyond to helping his clients. His support has been a huge asset to getting my business off the ground and would highly recommend. Thank you! Cons The system is more complex than I imanaged but with the support and understanding from \[sensitive content hidden\] helped me overcome this quickly and understand how to use it more efficiently and save me time. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Wanted a better quality software system to work from that helped manage the cleaners and payments and would help set up the website as well. Review Source JC JAMES C. owner Sports Used the software for: 1-2 years ### "Fantastic training and support. " October 17, 2025 5.0 What really made my experience stand out was the incredible support from \[sensitive content hidden\]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, \[sensitive content hidden\] is a big part of why I stuck with Hostaway — support like that makes a huge difference when you’re running a busy STR business. Pros One of the things I liked most about Hostaway is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. Cons It can bWhile Hostaway is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. Review Source FV Fatima V. Operations Manager Hospitality Used the software for: 1-2 years ### "Kudos to \[sensitive content hidden\] for Her Patience, Positivity, and Proactive Support!" May 26, 2025 5.0 Overall, my experience with Hostaway has been positive. It's a robust platform that streamlines property management, with helpful automation tools and channel integration. Occasional tech issues occur, but support is generally responsive. Pros What I like most about Hostaway is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing reservations, guest communication, and calendar updates all in one place. Cons What I like least about Hostaway is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow. Review Source Amy C. Cohost Real Estate Used the software for: 1-2 years ### "Terrific Tech Support Experience" February 12, 2026 5.0 Pros \[sensitive content hidden\], Hostaway's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with Hostaway support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source LF Lorenzo F. Property Manager CEO Real Estate Used the software for: Less than 6 months ### "Avoid Hostaway — Unprofessional and Pushy Sales Tactics" September 23, 2025 1.0 At first, Hostaway seemed promising. The sales rep, \[sensitive content hidden\] , was very responsive and friendly during the sales process. We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company that offered a more tailored solution without the extra costs, \[sensitive content hidden\] responded by speaking negatively about that company. Ironically, when I asked the other provider about Hostaway, they only had respectful things to say. That contrast spoke volumes. After requesting to cancel, I received a string of increasingly pushy emails from \[sensitive content hidden\] , repeatedly trying to convince us to stay with additional discounts. Despite declining multiple times, the pressure continued. The worst part was when \[sensitive content hidden\] crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up. This behavior was unprofessional, manipulative, and completely unacceptable. Overall, this experience showed me how poorly run Hostaway is behind the friendly sales pitch. I would strongly advise others to avoid this company. Pros Helpful, friendly sales team at first with quick responses. Cons Pushy, unprofessional, even messaged my family after I declined. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostaway Affordable, no contracts, no pushy sales rep Review Source Talk to a Capterra advisor for free and get results within 15 minutes.