# Hostaway Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hostaway Software - reviews, pricing plans, popular comparisons to other Channel Management products and more. Source: https://www.capterra.com/p/152433/Hostaway --- # Hostaway Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hostaway ## What is Hostaway? Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. What you can do with Hostaway: \*Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) \*Automate 93% of repetitive guest communication with AI Replies \*Increase earnings by 25%+ with Dynamic Pricing \*Track performance with advanced reporting and insights \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Create or connect your own direct booking website Why hosts choose Hostaway: For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: \*Award winning 24/7 phone support, with help always a call away \*A comprehensive Help Center for self-service \*A 97%+ customer satisfaction rating \*Global team coverage for multi-language, local understanding ## What is Hostaway used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Recognitions Shortlist Overall rating Based on 1,574 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Personalized onboarding support experience Continuous platform enhancements and growth Messaging and notification shortcomings Account management and integration issues Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 - Property Management / 2025 - Reservations / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hostaway alternatives Highest Rated [4.9 (515)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,222)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (705)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152433/Hostaway/alternatives/) ## FAQs about Hostaway Overview ### What problems does Hostaway solve? Hostaway solves the chaos of managing short-term rentals across scattered channels by centralizing bookings, syncing calendars, automating guest messages, payments, invoices, and owner statements, and supporting direct bookings. Property managers, hosts, and vacation rental teams benefit most when scaling multiple listings without missed messages, double bookings, or heavy manual admin. Answer based on 1130 reviews Overview ### Which roles and teams benefit most from Hostaway? Hostaway is most used by vacation rental owners, property managers, and operations leaders who need to centralize listings, reservations, guest communication, and channel management. Executives such as CEOs, presidents, and directors use it to monitor portfolio performance, streamline team workflows, automate routine tasks, and support scalable short-term rental growth. Answer based on 1539 reviews Overview ### What company size and industries is Hostaway built for? Hostaway is built for small hospitality and real estate operators, with 99% of reviewers from small businesses and none from midsize or enterprise companies. It serves vacation rental and short-term rental property managers, plus Airbnb, Vrbo, Booking.com, and Expedia hosts, especially in Hospitality at 45% and Real Estate at 37%. Answer based on 1552 reviews Features and Usability ### What are the key features of Hostaway? Hostaway includes core vacation-rental features like channel management, calendar sync, booking management, and multi-property property management. Reviewers also highlight differentiators such as automated guest messaging, task management for cleaning and maintenance, owner statements and invoicing, direct booking website tools, and reporting/analytics for revenue and occupancy tracking. Answer based on 747 reviews Integrations ### Which third-party tools and platforms does Hostaway integrate with? Hostaway integrates with more than 50 integrations across payments, pricing, channels, accounting, and operations. Commonly cited examples include Stripe, PriceLabs, Vrbo, Wheelhouse, Turno, Xero, Beyond, and RemoteLock. Official integrations also extend to tools like Google Sheets, Breezeway, Duve, and Google Analytics 360. Answer based on 253 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hostaway? Hostaway offers onboarding through in-person training, live online sessions, webinars, videos, and documentation. Reviewers say teams can get started quickly with guided sessions and responsive support, while nontechnical users, admins handling setup, and businesses with complex financial or compliance needs usually need more time and repeated training. Answer based on 170 reviews Getting Started and Support ### What customer support options does Hostaway offer, and how do users rate the experience? Hostaway offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during onboarding and setup, especially for scheduled calls. Some report inconsistent agent expertise, delays on urgent or complex issues, and occasional long wait times. Answer based on 747 reviews Security ### How does Hostaway handle data security and access control? Hostaway uses granular user permissions, elaborate account-user controls, and the ability to hide financial data from specific staff. Reviewers also mention secure OTA syncing, password resets, and credit-card preauthorization for security deposits. Some note limitations, including repeated password resets, DMARC email restrictions, VRBO data exposure issues, and weak security-deposit automation. Answer based on 23 reviews ## Who uses Hostaway? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 247 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 247 reviews Administrative 41% Administrative 41% Real Estate 19% Entrepreneurs/ Owners 11% Strategy & Operations 4% Others 25% Top industries Based on 247 reviews Real Estate 45% Hospitality 38% Leisure, Travel & Tourism 10% Accounting 6% Other 1% ## Pros and Cons Personalized onboarding support experience 91% positive reviews out of 392 Most reviewers find onboarding highly supportive, with knowledgeable specialists guiding setup and addressing individual business needs. Bert C co-founder, 1 employee. "What I liked most about Hostaway was the structured and insightful onboarding process, especially the personalized support provided by Fatih." Messaging and notification shortcomings 48% negative reviews out of 103 Some reviewers describe messaging as laggy, with limited features, notification delays, and inconsistent channel synchronization. Jennifer D Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements and growth 94% positive reviews out of 117 Most reviewers describe improvements and updates as frequent, responsive to feedback, and supporting business expansion. Josh B Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Account management and integration issues 66% negative reviews out of 97 Most reviewers indicate account management suffers from slow support, integration problems, and difficulties with cancellations or billing. Aja L Owner/Property Manager, 2 - 10 employees. "To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month." Comprehensive vacation rental management 92% positive reviews out of 74 Most users report vacation rental management features streamline operations, centralize listings, and simplify scaling across platforms. William F Owner, 1 employee. "It has allowed me to scale my short-term rental business while keeping operations organized and efficient." Payment integration limitations 54% negative reviews out of 50 Some users report payment integration lacks flexibility, causing manual work, processor issues, and challenges with installment payments. Kara K Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.8 (811) 66.71% of 811 reviewers that rated this feature as important or highly important Hostaway offers centralized reservation management, letting you track, edit, and sync bookings from multiple OTAs and direct channels. Users think it reduces double bookings, keeps details organized, and streamlines workflows, but some mention occasional syncing glitches and limited app functionality. Calendar Management 4.8 (507) 71.01% of 507 reviewers that rated this feature as important or highly important With Hostaway’s calendar management, you can view and update bookings across all channels in one place, preventing double bookings and saving time. Reviewers appreciate its intuitive interface, real-time syncing, and consolidated view, though some want more editing options and faster loading. Guest Communications 4.7 (397) 61.21% of 397 reviewers that rated this feature as important or highly important Hostaway helps you automate and centralize guest messaging across platforms, saving time and improving response rates. Reviewers appreciate the unified inbox, message templates, and automation, though some report delays, limited integrations, and wish for better attachment support. Online Booking 4.7 (384) 58.85% of 384 reviewers that rated this feature as important or highly important It gives you a direct booking website and integrates with major OTAs, helping you boost bookings and reduce fees. Reviewers appreciate the easy setup, customization, and cost savings, but some say translation issues and limited flexibility can frustrate guests and managers. Multi-Channel Management 4.7 (355) 69.58% of 355 reviewers that rated this feature as important or highly important You can manage listings, calendars, and messages for multiple platforms like Airbnb, VRBO, and Booking.com from one dashboard. Some reviewers find it streamlines operations and reduces errors, but others note integration challenges and wish for smoother syncing with certain channels. For Vacation Rentals 4.8 (487) 61.60% of 487 reviewers that rated this feature as important or highly important Designed for vacation rentals Hostaway 136 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools With Hostaway’s calendar management, you can view and update bookings across all channels in one place, preventing double bookings and saving time. Reviewers appreciate its intuitive interface, real-time syncing, and consolidated view, though some want more editing options and faster loading. Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage catering operations/processes Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Monitor and record expenses such as purchases or charges incurred Long term accommodation for guests Plan, manage, and track the financial activities of an individual or organization To be used by the hospitality industry Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Hostaway helps you automate and centralize guest messaging across platforms, saving time and improving response rates. Reviewers appreciate the unified inbox, message templates, and automation, though some report delays, limited integrations, and wish for better attachment support. Capture guest experience at a granular level and utilize data to deliver tailored services Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Organize, prioritize, and manage incoming communications Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Access the system via a mobile application Allows for businesses to run a variety of different campaigns across different channels Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers You can manage listings, calendars, and messages for multiple platforms like Airbnb, VRBO, and Booking.com from one dashboard. Some reviewers find it streamlines operations and reduces errors, but others note integration challenges and wish for smoother syncing with certain channels. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Ability to see leads received from various distribution channels in one place Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations More than one location Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room It gives you a direct booking website and integrates with major OTAs, helping you boost bookings and reduce fees. Reviewers appreciate the easy setup, customization, and cost savings, but some say translation issues and limited flexibility can frustrate guests and managers. Accept and process online payment transactions Track all opportunities for potential sales and convert them into recurring revenue Manage and track customer orders for goods, investments, or any other purchases Portal for property owners to manage property listings, upload documents, track payments and generate reports Report showing financial balance at the beginning and the end of the period, along with activity Manage channel partners through a portal where they can access all product information Web-based portal that helps distributors, partners and other service providers access marketing and sales content Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Centralized database to track details of properties (including lease, tenant, and owner information) Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Hostaway offers centralized reservation management, letting you track, edit, and sync bookings from multiple OTAs and direct channels. Users think it reduces double bookings, keeps details organized, and streamlines workflows, but some mention occasional syncing glitches and limited app functionality. Establish limitations based on certain conditions Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage hotel room inventory on multiple channel partner sites to prevent overbooking Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Length of rental One location Send messages via SMS Manage operations/processes associated with spas and other hotel activities Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Create, save, and re-purpose templates for emails, forms, etc. Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Evaluate the criminal, financial, and employment history of tenants Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (1,574) 4.7 Based on 1,574 reviews ## Pricing Value for money 4.6 (1502) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/152433/Hostaway/pricing/) Value for money 4.6 (1,502) 4.6 Based on 1,502 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1543) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,543) 4.7 Based on 1,543 reviews ## User reviews Overall rating 4.8 Based on 1,574 reviews Filter by rating 5(1364) 4(138) 3(24) 2(14) 1(34) Mentioned topic Sorted by most recent JL Jeff L. Owner Consumer Services ### "Professionalism by Hostaway" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2026 Very solid experience. There are times where it takes a bit longer to reach support but Hostaway has multiple contact options. Pros Very patient, competent support. Very knowledgeable help. Answers backed up with documentation and example. Cons Everything was answered. Support person allowed for questions and was very patient in answering. I am happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mary Boone Wellington M. CEO Real Estate ### "GREAT Partner for STR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2026 excellent partner, good metrics, great phone support-especially \[sensitive content hidden\] who comes through for me with all my customer service questions Pros Great phone support, always relevant and helpful. Keeps my calendar organized so I can focus on guest welcome Cons Waiting for a helper on the phone at certain times of day. Once I get someone, they are knowledgable and sort out all difficulties easily Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) phone support not robust-good 24/7 phone support at Lodgify Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hostaway phone support not robust-good 24/7 phone support at Lodgify Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Scott b. Owner Hospitality ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 I never expected the customer service to be so good. The onboarding is the key to success with this product. They do it very well. Pros Hostaway has increased my bookings and dynamic pricing. It is way better than Airbnb auto pricing. Already getting more bookings on other platforms. Cons The app needs to be better. There is quite a bit of info that needs to work on a phone. I'm used to doing most on phone only and never needing a laptop. You definitely need a laptop. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Absolutely terrible customer service. No help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Jim E. Owner Leisure, Travel & Tourism ### "On boarding with \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Pros \[sensitive content hidden\] was superb on our onboarding and we look forward to using the software now we have a good understanding Cons Would be great to have pictures in the scheduled message, otherwise everything seems great, all though not been on the app long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brian R. Property Manager Hospitality ### "Thank You-Greatly Appreciated" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Pros \[sensitive content hidden\] was patient and took the time to make sure I understood the formulas and values. I very much appreciated his expertise. Cons I don't like math! But appreciate \[sensitive content hidden\] ability to help me understand. I appreciate Hostaway's availability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UQ Umar Q. CEO Accounting ### "Good PMS for all types of operators" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 May 27, 2026 Overall experience was good but could have been better. Needs to catch up with the likes of other major PMSs. Pros Ease of use, cost, recurring minor updates and Q&A sessions with senior team at hostaway. Overall good PMS. Cons UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Better API connections and other major OTAs to list on Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anish M. Director Real Estate ### "Amazing Onboarding Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 27, 2026 Pros \- \[sensitive content hidden\] was a really friendly, knowledgeable and helpful onboarding specialist - Platform has really rich features and reporting options Cons \- Steep learning curve however this is to be expected from a feature rich platform. I would expect this to reduce over time - Occasional lag and downtime on the platform Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Feature rich platform requirements Ai messaging / automations Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reasons for choosing Hostaway Features and onboarding support for transition Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Juan A. Gerente Hospitality ### "Excelente plataforma y formación excepcional para una gestión eficiente de alojamientos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2026 Mi experiencia general con Hostaway ha sido muy buena. Es una plataforma estable, práctica y muy útil para la gestión de alojamientos turísticos. Me ha ayudado a organizar mejor las operaciones diarias, automatizar tareas y mejorar la eficiencia en el trabajo. Además, el sistema es fácil de aprender y el soporte siempre ha respondido de manera profesional y rápida. Gran parte de esta experiencia positiva también se debe a la excelente formación recibida, que ha marcado una gran diferencia desde el inicio. Pros Lo que más me ha gustado de Hostaway es la sencillez de uso y lo intuitiva que resulta la plataforma desde el primer momento. Facilita muchísimo la gestión diaria de los alojamientos, ahorra tiempo y permite tener todo organizado en un solo lugar. Además, la automatización y la integración con diferentes canales hacen que el trabajo sea mucho más cómodo y profesional. También quiero destacar la magnífica labor de la persona que me ha instruido en el uso de la plataforma, ya que gracias a su profesionalidad, paciencia y capacidad para explicar cada detalle, el proceso de aprendizaje ha sido rápido, claro y muy agradable. Cons Aunque mi experiencia ha sido muy positiva en general, me gustaría que fuese un poco más sencillo generar ciertos listados de reservas en formato Excel. Aun así, la plataforma ofrece muchas herramientas útiles y continuamente incorpora mejoras que ayudan a optimizar la gestión y el seguimiento de las reservas. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) No me cubrían todas las necesidades como el tema del hospedaje Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sharon K. Pmic Real Estate ### "\[sensitive content hidden\] is amazingly helpful " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 May 26, 2026 \[sensitive content hidden\] is always helpful, clear and makes sure to ensure issues are resolved after the first call She has helped me multiple times and is always great Pros Calendar sync prevents double bookings. Their technical support is usually always very helpful. \[sensitive content hidden\] are always helpful Cons Restrictions ……. I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Real Estate ### "Best Software for STR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Pros Todo muy bien, me ayuda a poder organizar todo mi negocio y poder usar la tecnologia para poder vender mejor mis servicios Cons Podrian tener alguna linea telefonica o un whatsapp para poder ser atentidos rapidamente. aveces puede ser un poco lente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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