# FreightPOP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreightPOP the right Supply Chain Management solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152285/FreightPOP/reviews --- FreightPOP 4.7 (46) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of FreightPOP Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MM Michael M Logistics SpecialistConsumer Electronics, 501 - 1,000 employeesUsed the software for: More than 2 years. “Having all carriers integrated to one platform makes for easy decision making when shipping freight.“ May 24, 2023 MV Matt V SCM AnalystAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The ease of use, being able to rate shop different carriers, and cost tracking.“ November 15, 2023 SB Shelley B Shipping SpecialistConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Our business now has a reliable history of all of our shipping, giving us better data to analyze our process and our shipping costs.“ August 18, 2021 CB Casey B Warehouse ManagerConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “the ease of use and how fast support responds and fixes issues“ July 8, 2022 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas W. Operations and Analytics Logistics and Supply Chain Used the software for: Less than 6 months ### "Customer Focused and Oriented" April 28, 2020 5.0 Overall, I am extremely please with the software and the team at FreightPOP. Pros There are a number of great things about FreightPOP regarding features, freight visibility, and reporting. However, the true value lies in their customer service. Issues are fixed promptly, questions are answered within minutes, and their customer service and development team goes above and beyond in ensuring that the system works with your business. Cons The relative newness of the software means there are intermittent issues that might arise. There are also more features in the works that will require patience. Review Source Response from FreightPOP October 5, 2020 Thomas, thank you for the great review and feedback. Our team loves having you on board as a customer. Let me know if I can help out in any areas. Kurt FA Francisco A. Sales Representative Construction Used the software for: 2+ years ### "Best Freight management software encountered" May 7, 2024 5.0 Very enjoyable and no serious complaints. Pros I have liked the customization that freightpop provided for our organization. I like how we can view all our carriers at once including parcel. I also have enojyed the propt tech support. We hope in the future to be able to use more broadly the tools that freightpop provides. Cons something that i have always disliked is the GUI for this software, although somewhat user friendly it has a lot of screens sometimes to reach what is needed. Review Source Response from FreightPOP May 20, 2024 Thank you for your review! We’re delighted to hear that you appreciate the customization FreightPOP offers and the ability to view all your carriers, including parcel, in one place. Our team is committed to providing prompt tech support, and it’s great to know that you’ve had positive experiences with our support team. DL Daisy L. Logistics coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "Silver vase review. " September 5, 2020 3.0 Still learning and reprogramming the software to meet our company’s needs. Unable to answer this at the moment. Pros Sending out multi stop load confirmations with appts and pallet count attached Cons Programmers are already addressing all flaws and issues no complaints at this time. Review Source Response from FreightPOP October 5, 2020 Daisy, thanks for the review. Glad to hear your issues have been addressed. Let me know if I can help in any way. Kurt JA John A. Director of Technology Building Materials Used the software for: 1-2 years ### "A Game Changer for LTL Freight Shippers" July 21, 2021 4.0 FreightPOP has helped us to reduce workload and reduce shipping costs while improving scalability and visibility. Through nearly two years of service, we have seen constant development and improvement, and support is very responsive. We have even seen feature requests turn into live features just a few weeks later. Pros FreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead. Cons Every now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in. Reason for choosing FreightPOP FreightPOP was just the best fit, particularly for our LTL freight volume. As a small business living online, we didn't want on-premises solutions. The next-best alternatives which had the needed feature set and that were carrier-neutral were far more expensive. The solutions that were "free" and feature-complete for us were carrier-sponsored. If you are not the customer, you are the product; we love being FreightPOP's customers. Review Source Response from FreightPOP October 14, 2022 Hi John, thank you for your review! FreightPOP loves to hear from customers like you and we really value your feedback. Please let us know if there's anything we can do to help! MV Matt V. SCM Analyst Automotive Used the software for: 2+ years ### "We love Freightpop" November 15, 2023 5.0 Very positive, was a great investment for our company, it does exactly what we were looking for. Pros The ease of use, being able to rate shop different carriers, and cost tracking. Cons The only negative thing with FP is the software updates sometimes cause bugs in the system. Customer support is awesome and always works to resolve the bugs very quickly. Review Source Response from FreightPOP January 3, 2024 Hi Matt, Thank you for taking the time to review FreightPOP. It's fantastic to hear that our software has brought efficiency to your operations. We strive to continually enhance our platform, and feedback like yours inspires us to keep pushing the boundaries. Remember, our team is always ready to assist you with any new challenges! VR Verified Reviewer System Administrator Wholesale Used the software for: 6-12 months ### "Excellent TMS for Freight And Logistics Software" July 14, 2022 5.0 Pros Background address validation, good scale integration and smooth progression to the next shipment —It accommodates our workflow of shipping many shipments in rapid succession. FreightPOP made it much easier and simpler to ship international shipments, it’s a real pleasure and it cuts down on the time and effort involved with international shipments. Cons None ------- the platform is just great. Review Source Response from FreightPOP October 14, 2022 Thank you for taking the time to share your experience with FreightPOP. We're thrilled to hear you are enjoying the product! Please let us know if we can help in any other areas. -Kurt VR Verified Reviewer Director Fulfillment & Logistics Cosmetics Used the software for: Less than 6 months ### "Great value for the efficiency gained!" January 17, 2022 5.0 My team loves using FreightPOP. It is easy to create a shipment, rate shop it and tender it to the carrier. Pros Ease of use and rate shopping are the best. Cons Not all carriers are integrated for tracking. Reason for choosing FreightPOP Cost and ease of set up. Review Source Response from FreightPOP October 14, 2022 Thank you for your review of FreightPOP! We're thrilled to hear that you and your team love using FreightPOP and we look forward to continuing to build the product to meet your expectations. Timothy L. Distribution Center Manager Used the software for: Less than 6 months ### "Top quality software and support, really lets us see into how our freight provides are serving us" January 11, 2018 5.0 Ease of operations, tracking ability, bill auditing. It has freed up our logistics person to do other things that he could not do before. Its all cloud based so I can get a quote from anywhere. I am able to use as many freight providers as I would like, so the competition is helping to keep shipping costs down. Pros I like all of the options it provides, we get great reporting, tracking is much easier, ability to send out spot quotes. It is so easy to rate shop and find the best option for our freight. The support that we have gotten has helped us work through any issue right away. Review Source Response from FreightPOP January 15, 2018 Thanks Timothy! We love to hear that you are #shippingsmart with FreightPOP and taking advantage of many of the features it provides. Augusto P. Librero Used the software for: 6-12 months ### "One the best for ships" March 20, 2018 5.0 Amazing tool for ships and managing packages. Pros You can manage the ships that your company does no matter the company, weight or time, you can do easy comparisons in a list and monitoring the status of every ship, you can set a report easy and very quickly, you can also create billing for personal or external use, in this app the tracking of your packages is centralized and the reports and very useful and professional. It is amazing for me, because it has all the features that you need to manage your package, no matter what you need, the app brings that option for you. Review Source IJ Isha J. Transportation manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "FreightPOP review" April 3, 2019 4.0 Pros This software is very easy to use it is very good at collecting the data. Their customer service is too good and they always help you whenever you face any problem. It has many great features to keep track of your shipment. Cons It doesn't have any mobile application which is the only con about it. Due to this I have to take my laptop everywhere to get the data. Having an mobile application will make it easy. Review Source AG Aaron G. IT Manager Logistics and Supply Chain Used the software for: 1-2 years ### "FreightPOP " August 7, 2020 4.0 Very satisfied with FeightPOP. We moved from basically typing in information on a BOL and tracking by looking up a ticket and paper to FreightPOP which lets us track shipments in real time and produce a BOL with all the necessary hazardous information. Pros The speed at which FreightPOP can make changes to their software which helps us in the end. Cons To see the updates that will be implemented before the change is made to the production system would be great. Now, the change is implemented but it seems we are doing the testing. Review Source Response from FreightPOP August 17, 2020 Aaron, thanks for taking the time to share your experience. The entire FreightPOP team values your feedback. As you mention, the speed of innovation and updates is fast so we will continue investing more resources into platform support. PB Patrick B. Operations Manager Retail Used the software for: 6-12 months ### "Freight Pop built us a software to integrate with our current use of Quickbooks." January 22, 2018 4.0 Pros The number one most impressive thing has been the customer service, hands down. Whenever we run into a problem we are able to get a developer on the phone the same day to address the issue. Most bugs are addressed in 24 hours with some taking a day or two extra. We have never had to follow up on an issue. It is always resolved to completion. Cons The navigation of shipments using a side scrolling bar is a little cumbersome. Previously only being able to have one shipment per account was a problem but that has not been resolved. Review Source Response from FreightPOP January 23, 2018 Patrick, thanks for taking the time to leave your feedback! We value and take pride in our customer service and our customer's experience. Thanks for the note on the shipment navigation, I have submitted that to our development team to review as well! TC TONY C. Purchasing/Systems Manager Warehousing Used the software for: 1-2 years ### "Recommended Software for VeraCore WMS" January 26, 2020 5.0 Pros Pretty seamless integration with Veracore. Easy to use and feature-rich. Processes both small parcel and LTL shipments. Cons Some room of improvement for LTL (direct carrier). Review Source TK Tiffany K. Staff Accountant Computer Hardware Used the software for: 6-12 months ### "The software is very easy to use and requites little to no training. " September 13, 2017 4.0 The ability to ship things quickly and shop our various carrier rates at the same time without logging into multiple websites. Pros Very easy to use, customer support is very responsive and addresses problems quickly. The process is self explanatory, and allows anyone to ship something knowing they are getting the best rates. Cons There needs to be reporting features that accounting can use to accrue and estimate freight costs for the month or quarter. Review Source KC Kelly C. International Logistics Manager Consumer Goods Used the software for: Less than 6 months ### "Great Software!" April 7, 2020 5.0 Pros FreightPop has streamlined our daily shipment booking process increasing our overall efficiency. Cons The visual layout of the system generated BOL could use improvement. Review Source Response from FreightPOP April 14, 2020 Thanks Kelly! We love having you and Onyx as part of the FreightPOP community. Let us know how we can improve the platform and make your job easier. -Kurt CW Colin W. Branch Manager Oil & Energy Used the software for: 1-2 years ### "Solid product for sure." February 12, 2025 5.0 Integrates well with our existing software and gets our shipments out accurately and in a timely manner. Pros Accurate and responsive. Meets our needs and allows us to ship seamlessly and gets product out of our facility and to our shippers quickly so that we can fulfil customer demand. Cons Like all software, it has its quirks but nothing major. Review Source BZ Barry Z. IT Director Medical Devices Used the software for: 2+ years ### "FreightPOP the best overall shipping product" July 23, 2024 5.0 This company is great to work with and when we changed ERP systems our users wanted it back, so we had an interface developed and they are now happy again. Pros The software just works. They have fabulous tech support. Cons Wish they would have had an interface into Epicor Kinetics. Reason for choosing FreightPOP FreightPop just works and has the greatest flexibility to use your negotiated rates. Switched from [Kinetic](https://www.capterra.com/p/249741/Kinetic/) Quick Ship do not have a robust interface into TL / LTL trucking companies. Review Source KK Kenny K. Manager, Supply Chain Medical Devices Used the software for: 1-2 years ### "FreightPOP is the BEST TMS" April 12, 2024 5.0 People is what makes a great company. FreightPOP has a great product, but the over all experience was wonderful thanks to people like \[sensitive content hidden\] They have helped us improve our logistics department leaps and bounds. Pros What I love about FreightPOP is it makes the complex simple. Members of our logistics department can do very difficult shipments, with the correct paperwork at a great transportation cost in a matter of moments. Shipments like that took me a very long time to learn and build up to, now my team members do that their 2nd week on the job, thanks to FreightPOP. Cons I love FreightPOP, I would change nothing about it. Alternatives considered [Shipwell](https://www.capterra.com/p/187731/Shipwell/)[Manhattan SCALE](https://www.capterra.com/p/679/Manhattan-SCALE/) Reason for choosing FreightPOP David was attentive and helpful. Treated me as a partner. Review Source Response from FreightPOP May 20, 2024 Thank you so much for your glowing review! We’re thrilled to hear that FreightPOP has made such a positive impact on your logistics operations. Simplifying complex shipments and ensuring your team can handle them efficiently is exactly what we strive for. It's wonderful to know that your team can now manage challenging shipments with ease, even early in their training. Steven P. Sr. Manager Distribution Centers Non-Profit Organization Management Used the software for: 6-12 months ### "An Up to date TMS solution" February 21, 2024 5.0 We use it everyday for every shipment both freight and parcel, it gives us a great solution to capture the data from every shipment both incoming and outgoing. Pros The ease of setup, the ability to quickly learn and how short of a time the team got used to the solution. Cons Like all software there are a few glitches that arise, but their customer support team was quirk to respond and resolve the issue. Review Source Response from FreightPOP February 22, 2024 Hi Steven - Thank you so much for your glowing review of FreightPOP! It's incredibly rewarding for our team to hear that you're enjoying the platform and finding it comprehensive and user-friendly. We're dedicated to ensuring a smooth experience for our users, and your positive feedback is a testament to our efforts. Should you have any suggestions or require support with any aspect of our service, please don't hesitate to reach out. Our team is always here to help! CA Christine A. Logistics Manager Building Materials Used the software for: 6-12 months ### "Great TMS for any business" December 14, 2023 5.0 FreightPop has supported my one person department, and has already brought our LTL pricing down. The onboarding specialist (Garrett) was incredible. He has been patient, kind, and helpful regarding any issue that arose. The other support specialists (Sal and Ben) have also worked diligently to get us up and running. The customer service has also been wonderful with any other technical issues that have popped up. I am excited to see how FreightPop can further improve our business. Pros There are so many features I like about FreightPop. The tracking option was the main reason I started looking for a TMS system. Our company typically ships 400 flat bed/truck load shipments a month, and with over 100 carriers, that becomes a daunting task to follow up with each individual load. In addition, the quoting feature is incredibly helpful, especially with our variety of LTL shipments. The last feature that we are just now becoming familiar with is the invoice auditing feature. This was also one of the critical areas our company was looking for assistance with, and it has already delivered on its part of the investment. Cons The hardest thing for me personally was trying to upload negotiated freight rates myself. We have a few carriers with contract rates, or with pallet pricing, and they missed the initial upload time frame. I received help uploading them, and I will probably continue to need that assistance. However, the support to do that is fantastic. Alternatives considered [ShippersEdge TMS](https://www.capterra.com/p/115112/ShippersEdge-TMS/) Reason for choosing FreightPOP The features offered between the three were comparable. FreightPop's pricing was almost identical to one of the competitors, cheaper than the third. The ease of use, and pleasing user interface was one of its best features. The training of my fellow staff members is a daunting task, and the look of each page and the easy way to enter in data has already won over some skeptics. Review Source Response from FreightPOP January 3, 2024 Hi Christine - Thank you for your positive feedback on FreightPOP! We're thrilled to hear how our platform has simplified your tracking processes. Our team is dedicated to providing a user-friendly experience, and it's great to know we're hitting the mark. If you have any suggestions or need further assistance, we're always here to help! CP Cheyenne P. Logistics Manager Sporting Goods Used the software for: 1-2 years ### "Freightpop Review 2023" August 23, 2023 5.0 This platform has made my job so much easier! I don't have to jump back and forth between platforms anymore to ship for freight and parcels. It's all in one spot. If I have questions the team is there to help! Pros Freightpop is one of the few platform where you can do both freight and parcel shipments. No more going back and forth between platforms! Cons Can be a bit slow to load information but there are tricks to fix that. The team at frieghtpop has been helpful with this! Reason for choosing FreightPOP Parcel and freight shipments could be done in 1 platform Review Source Response from FreightPOP September 18, 2023 Thank you for your kind words in your review, Cheyenne! We greatly appreciate your support and are delighted to have you as our valued customer. Aaron A. Sr. Manager, Transportation Food & Beverages Used the software for: 6-12 months ### "A great TMS platform for Mid-Sized Shippers" April 7, 2023 5.0 Overwhelmingly positive - we recouped our investment in the platform in 3 months. Pros The ease at which we could onboard all of our transportation partners to a single platform Cons It does not have a Business Intelligence tool Alternatives considered [Transfix TMS](https://www.capterra.com/p/229957/Transfix-TMS/)[Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Reason for choosing FreightPOP It had LTL rates pre-negotiated in the system. Review Source Response from FreightPOP September 18, 2023 We're thrilled by your positive review! Your trust in us is truly appreciated, Aaron. Paola A. manager Arts and Crafts Used the software for: 1-2 years ### " Exceptional Freight Management Solution" October 12, 2023 5.0 Pros FreightPOP has revolutionized our shipping and logistics management. It has not only saved us time and money but has also improved our overall customer satisfaction. If you're looking for a complete, user-friendly, and efficient freight management solution, I highly recommend FreightPOP. Cons the cost of subscription or licensing fees can be a significant expense. Review Source Response from FreightPOP January 3, 2024 Hi Paola, Your review highlighting the cost-effectiveness and time-saving qualities of FreightPOP is highly valued. We understand the importance of managing logistics costs, and it's rewarding to know that our solution is making a positive impact. Thank you for choosing FreightPOP, and we look forward to continuing to serve your logistics needs efficiently. MM Michael M. Logistics Specialist Consumer Electronics Used the software for: 2+ years ### "Great TMS Solution" May 24, 2023 5.0 FreightPop has greatly increased effectiveness when dealing with all type of freight Pros Having all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies Cons Communication on known issues with carriers could be improved Review Source Response from FreightPOP September 18, 2023 Thank you for taking the time to share your thoughts on Capterra. Your feedback is greatly appreciated, Michael! CB Casey B. Warehouse Manager Consumer Goods Used the software for: 6-12 months ### "Good Job! " July 8, 2022 4.0 I like it, and as it gets better the more I like it Pros the ease of use and how fast support responds and fixes issues Cons not always consistent with performance. Sometimes FedEx, or another shipper will be down. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing FreightPOP seemed the best, and so far so good! Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) wanted 1 program with more features Review Source Response from FreightPOP October 14, 2022 Thanks for your review, Casey! We're so glad to hear you're enjoying your experience with FreightPOP. Unfortunately, carrier integrations require both parties to upkeep the technology behind it that makes it work properly, and if the carrier experiences technical issues, that will temporarily affect the integration. We value your feedback and look forward to bringing more awesome tech to your business via FreightPOP! Talk to a Capterra advisor for free and get results within 15 minutes.