# Page 4 | Exercise.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Exercise.com the right Personal Trainer solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152284/exercise-com/reviews --- Exercise.com 4.8 (244) [View alternatives](https://www.capterra.com/p/152284/exercise-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Exercise.com ## Showing most helpful reviews Showing 76-100 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Morgan N. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Would Recommend--Ask for Abbie" August 28, 2024 5.0 Pros I value that we are assigned a success manager that walks us through the building process. Even though my manager, Abbie has been vacationing (as have I), she has still gone above and beyond sending videos explaining various tasks. She's also VERY personable and our video calls feel like friends chatting. It's been a fun process so far. Cons It was difficult getting out branding set up how we liked, but I appreciated the unlimited mock ups until our company was satisfied in our look. Review Source NP Nick P. Owner, Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "They ACTUALLY Have It All!" August 28, 2024 5.0 Positive and professional. Looking forward to more assistance along the way as my business expands. Pros They have it all! An actual All-in-one platform Cons With the serious individualization power of this software comes serious planning and organizing. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[TrueCoach](https://www.capterra.com/p/155784/truecoach/)[Teambuildr](https://www.capterra.com/p/10007741/Teambuildr/) Consolidation + customization. Needed own app. Review Source JW Jake W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "We Love Exercise.com " September 3, 2024 5.0 We are very pleased with Exercise.com and the entire team.\[sensitive content hidden\] has been great throughout the entire onboarding process. Pros It has all of the features we need and some that we didn't know we needed. Very easy and intuitive to use and navigate. Cons Nothing yet. We are still learning all the ins and outs of the platform. Switched from [Arbox](https://www.capterra.com/p/184438/Arbox/) Did not have what we needed as we continued to grow. Review Source OD Olga D. Fitness Professional Sports Used the software for: Less than 6 months ### "Great platform for fitness professionals" September 3, 2024 5.0 Great experience. I am new to the platform and still am testing things out. The team is great. Platform seems very functional and user friendly (once you get used to it). The tech support and your account manager are with you every step of the way. It made a huge difference. Pros Great customer service and support from the team. Weekly calls to get you up to speed are extremely helpful. The team members are very quick to respond to emails. Cons No real Cons, like with any new system, it takes time to learn it and get used to it. The app process takes a while to get started and move forward. Lot's of back and forth. Review Source CG Cole G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best gym software period" August 27, 2024 5.0 Very pleasant. Way better than MINDBODY. Pros The user friendly layout and by far the customer service. My direct contact has been extremely helpful in all avenues! Cons The process of getting the app development done. It’s been a pain. It should have been started way early since it takes so long. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Not enough functionality. Bad customer service. Too expensive for what you got. Review Source RB Robin B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to software..." August 30, 2024 5.0 \[sensitive content hidden\] was extremely patient with me (I am new to software). He was very attentive to my needs and was quick to resolve any issues I have had so far. The software is logical and easy to navigate so far. Pros It is logical and easy to navigate. The support so far has been wonderful. Cons None that I can say right now. I was very reluctant to try any software, since I have never used one. Review Source TB Tawny B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall Review! " September 3, 2024 5.0 Has been a great experience so far and I am excited to get my app fully launched! Pros Very helpful and professional! Easy to work with and always get back to you in a timely manner! Cons The cost would be my biggest complaint! While the services are great, I wish there was a little bit more of a costly option while building the app! Review Source MS Mark S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "My Exercise.com Review " August 30, 2024 5.0 So far great.I am excited to be launching. Pros Just getting started but happy with the thoroughness. Cons Feels a little expensive but, time will tell after using the service. Review Source GW Geena W. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Good experience with exercise.com" August 30, 2024 5.0 Good overall. Appreciate the communication with Jeremiah and wished for a little bit more from the development side but I do understand it takes time so it’s ok! Pros Meeting with Jeremiah to go over questions Cons Delayed communication from tech onboarding and no timeline Review Source RB Richard B. Director of Athletic Development Sports Used the software for: 1-2 years ### "Triple F Knoxville" April 16, 2024 4.0 Exercise.com helped get out business up and running and for that we are very grateful for the platform and what it allowed us to do. However, as we evolved as a business and our specific needs became more clear, we felt limited and slowed down by the platform in significant ways. We were still able to function well and carry on our business but after learning of wellness living's platform and the innovations in their software compared to exercise.com, it was very clear that it was in the best interest of the business to transition to the new platform. Pros Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc. Cons Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions. Review Source RP Robin P. Owner and CFO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Staff is top notch!!!" April 24, 2024 5.0 Coming from the nightmare that I was previously working with; I'd have to say that Exercise.com has been a blessing. Pros I loved the staff! Abbie and Sage were absolute lifesavers. They worked with me very closely throughout the entire migration process. They answered all of my questions and explained everything in detail. They also provided tips on how to get the most out of the platform. I can't say enough good things about these ladies. Cons There isn't anything that I didn't like about Exercise.com. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) This was the system in place when I recently bought the gym, and it was antiquated. The platform was difficult to navigate, members had no access to their accounts, I couldn't access the platform remotely, and customer service was rude on several occasions. Review Source JS Jerry S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Too focused on features, not enough focus on service and functionality" April 5, 2023 3.0 Mostly disappointing, partly due to the issues we've had, but also due to the fact that the software has tons of potential. But the potential of the software is being severely limited by, from the outside looking in, what seems to be a lack of prioritization, communication, leadership, staffing...or all of the above. Pros Most everything needed to run a business, from Member management to programming, to billing, to scheduling, is all in one place. Cons At the beginning, there was an over-promise of the product which, so far, has not been delivered.Transferring and onboarding for the software left little to be desired. The onboarding Team was very helpful and diligent about answering questions. The process, though, was somewhat efficient, with a number of big mistakes. The mistakes were mostly corrected in the long run.\[sensitive content hidden\], our Success manager, has been super helpful. She listens diligently, follows up efficiently, and seems to care about the customer outcome. However, there seems to be a HUGE disconnect between what the right arm (the Success/Support Team) is saying/doing, and what the left arm (programmers/back-end developers/organizational leaders) are listening to/caring about. For instance, most of the bug issues we've submitted have not been resolved. The normal response when I follow up on a bug issue is "Our developers are looking into this. I'll get back to you when I know something".The software itself has a number of inefficiencies and bugs that we overlook. Of course, no product is perfect and I'm happy to overlook issues if I feel like there's something being done about them. Thus far, though, that hasn't been the case. Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Hoping to simplify our facility management. Review Source NL Nicholas L. Cofounder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Elevate your game" June 30, 2021 5.0 You can tell this was built by those with deep experience and knowledge of the industry. Simply put, they have a superb support team and a success team that will make your goals happen. An important delineation in any industry or stage of business, but especially for those looking to scale their business within the fitness and wellness industry. Would highly recommend to those who are ready to elevate their game. Pros Exercise.com is the top-tier software at any stage of your profession within the fitness or wellness industry, especially the growth stage. I came to Exercise.com to systematize my client management process from first point of contact to purchase and referral while also preparing for a large contract where I would have to service over 100+ individuals while providing them with a digital platform for their training plans and group coaching. At every stage of the process, the Exercise.com team is there to ensure they understand your objectives with the platform and, most importantly, provide insights that only those who are experienced within the industry would be able to give. The most empowering experience thus far is the onboarding and ongoing support from Alyssa and her team in making sure every aspect of my business is reflected on the platform, from scheduling, integrations, subscriptions, coaching plans, onboarding other coaches and groups. Her knowledge of the software allows me to pose unique cases that I need to solve with the software and get immediate support on how to ensure I can execute what I need to grow my business. Better yet, Exercise.com continuously looks to add new and purposeful features throughout your subscription period. Cons Would have liked to be able to trial the software, that being said, you are able to book as many guided demos as needed to address your questions and concerns prior to purchase. Alternatives considered [TrueCoach](https://www.capterra.com/p/155784/truecoach/) Reason for choosing Exercise.com Exercise.com offers a full suite of services which are executed at a high level compared to "single suite" service providers. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MB did not provide all that Exercise.com offers which was needed to maintain quality during the growth stage. Review Source Response from Exercise.com August 6, 2021 Nicholas, We love the feedback and are always here to help in any way! Please reach out if we can assist! JJ Jeremy J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Overpromised and Underdelivered" September 10, 2022 3.0 Very disappointed after everything they promised. They made a hard push to get us to leave reviews before we were really using the software. It's the only explanation I can think of why they have such positive reviews. They sent me emails saying they were having a "contest" to see which rep can get the most positive reviews. I think they time this at a specific point in the relationship and leverage your relationship with your rep. It's smart, but sneaky. Pros My rep is nice and I think she has put forth a good effort. They created a decent app for us, but the usage is limited Cons The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles. The company promised us a solution that didn't exist. I feel like it was a bait and switch. After months of using the software I still struggle to find certain features because they are in such an odd place. The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Exercise.com Reviews, which do not reflect my personal experience. Review Source Response from Exercise.com October 6, 2022 Thank you for your feedback. We value it! I've made sure our team knows about what you've expressed and we will do all that we can to ensure you feel confident moving forward. Thank you for your time JA Jonathan A. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com is the best online training software on the market." November 3, 2022 5.0 The support team is unbelievable. They go out of their way to get you up and running as quickly as possible. I’ve had multiple coaching calls with \[SENSITIVE CONTENT\] about the design of the app, how to use the software, and ways to tailor it to my business. Pros What I like most about the software is the automations. I feel that this software really does it all, you have all the apps that you need in one place, and one action can trigger multiple actions from accountability messages, to assessments, progress reports, scheduling, and payment collection. Cons There are a ton of features, so you have to spend some time upfront learning about each feature. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Exercise.com I reached out to other coaches who were using exercise.com and got their feedback. All of them had good things to say. Switched from [TrainHeroic](https://www.capterra.com/p/202308/TrainHeroic/) I wanted a branded app, and needed a software that allowed me to train in-person and online. Review Source JG James G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product!" July 10, 2023 5.0 Pros I love how easy the platform is to use for a technical guy like myself. I love the flexibility that it has and the ability to make basically whatever I want and need for my business. Cons It can tend to feel a little robotic and rigid at times which can turn some of my clients off. Review Source BL Brianna L. Operations Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thankful for Sage + The Exercise.com Team" November 18, 2023 5.0 Sage has been very helpful during the migration process. It's scary to switch your software but the whole Exercise.com team really steps in and walks you through every step. I can't imagine switching to anything else. We are very excited to get our facility up and running with this all-in-one software! Pros Most excited to have full customization of the platform for our business as well as a fully custom app. Migration team and onboarding team has been very attentive. Very robust and easy to use software so far. Love how modern it is and doesn't look like Windows 99. Cons We are still in migration process. So far I don't have any cons. I feel that the team is very responsive so if there was an issue they would be able to assist or adapt to fit our needs. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Exercise.com It was a landslide / easy decision. The minute I did a discovery call with healthie I new they were out of the picture and not on the same level as exercise.com Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Overall issues with mindbody. Software constantly having bugs and issues. Hard to talk to an actual person for help or email replies take multiple days. Software is not user friendly. Can't customize much and need multiple platforms to take care of everything our business needs. With Exercise.com we can have it all in one place and just one app for our clients. Review Source Jodi V. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Phenomenal Customer Service" January 27, 2022 5.0 Pros What an amazing experience and incredible platform! \[SENSITIVE CONTENT\] has been phenomenal in helping us get our custom branded app set up at lightning speed! I'm blown away by the amazing customer service of this entire team! Not only is the platform incredible but the service is world-class. From \[SENSITIVE CONTENT\] this has been the best! Highly Highly recommend! Thank YOU Cons Not sure yet - still learning it. Wish it was a little "prettier" aesthetically but that's just because of what the clients are used to from Trainerize Review Source Response from Exercise.com February 4, 2022 Jodi, Thank you so much for the review! We love the feedback and our team is always looking to improve, so if we can help in any way, don't hesitate to reach out! JR Jana R. Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Really want to love the platform" February 17, 2021 3.0 The customer experience has been great! Really appreciate the team and going above and beyond. They are super fast to respond. The platform just seems to be lacking in some areas. Pros Really want to love the product. We've had it for years. We received a large discount when we signed up which is helpful. I wish it were easier to use and integrated with more platforms. I will say that the customer support, \[SENSITIVE CONTENT HIDDEN\] specifically, helps make up for whatever the platform is lacking. My hope is that soon there are some key feature roll outs that make the experience much better. I'd also like to see more case studies/use cases. We understand it's not one size fits all which is great but having some type of framework to think about would be helpful. Cons It feels clunky could be the best way to describe it. With tech, we understand that not everything can be rolled out at once. I wish we had more freedom with processes and customizing to fit our specific needs. Sometimes the android isn't displaying the same as an apple or even the online platform which makes us a client look bad to our customers. Reason for choosing Exercise.com Seemed to be the better of the two for online programming Review Source Response from Exercise.com March 11, 2021 Thanks so much for the feedback, Jana! We appreciate the review and are always looking to improve our software. Please reach out if there is something specific we can help with/update! SB Sarah B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hands Down Hero Level" May 20, 2022 5.0 Pros Wow! I am absolutely floored at all the capabilities of exercise.com. This platform literally changes my life and helps create better work/life balance. I have an Uber professional online presence that is so simple to use that even I can manage it. It’s the perfect all in one resource for managing my clients and programs and products. Cons I don’t know yet. I haven’t found problem yet. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com Very responsive, quick contact, very friendly and professional, no pressure or stress, explained the product effectively, seemed to care about my goals, great price and professional platform that has everything I need in one place Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I needed something more robust that fit my needs more cohesively Review Source Response from Exercise.com May 27, 2022 Sarah, thanks so much for the feedback! We love helping our clients use the software and we can't wait for your launch! If you have any questions about utilizing any of the features, feel free to reach out. FH Felix H. Student Sports Used the software for: Less than 6 months ### "The Ferrari for Gym and PT softwares" October 22, 2022 5.0 We, Sprintkraftwerk, are delivering online training programs to young, ambitious soccer players. We were looking for a software that not only allowed us to manage the training side of things but also the business part and exercise.com, even though not the cheapest, turned out to be the best fit for our needs. But it is worth every cent as it is utterly comfortable to have all your business in one software. Furthermore, the onboarding and the customer support, in our case mainly done by \[SENSITIVE CONTENT\] , was fantastic, she answered all the questions we had and instructed us on how to use the software properly. Overall we are very happy to have picked exercise.com as a software solution for our business. Pros \-Extent of Customization possible-Customer service-Ease of use in training plan set up (+"Groups"-feature)-Automations Cons \-at times overwhelmed with all the features-app design could be a little more modern Alternatives considered [Memberspot](https://www.capterra.com/p/202917/Memberspot/)[ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[TrueCoach](https://www.capterra.com/p/155784/truecoach/)[Everfit](https://www.capterra.com/p/202837/Everfit/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Reason for choosing Exercise.com Exercise.com just ticked all the boxes, wherease with the other solutions there was always something critical missing for our purposes. Review Source SR Sara R. Manager Insurance Used the software for: 1-2 years ### "Easy to use all-in-one software for trainers and beginners!" June 16, 2020 5.0 Pros With a full time job and two young kids, it is really hard for me to find the time and motivation to workout through the week, which is why I am so glad I found the exercise.com app. With a huge variety of workouts, exercise.com makes it easy to change up my fitness routine and continuously challenge myself. There are several workouts I can do anywhere - even in the living room while my baby naps. You really have no excuse to skip a workout with this program! I am continuously held accountable for the calories I am burning and the workouts I complete with its simple logging system. I can see my daily progress which keeps me motivated to stay active and eat healthier to meet my goals. There are several groups you can join to meet people at your fitness level who can help support you too. It's the best out there...I have tried various programs, and exercise.com definitely has the best variety and most user-friendly system I have been able to find. Both on my desktop while I am at work and on my phone when on the go, I am able to find a new workout to change things up and can log my fitness accomplishments to keep me pushing on. The best trainers in the industry use this platform so search no further! Cons I only wish I had found it sooner. It's one of the best kept secrets in the fitness world! Review Source Response from Exercise.com February 5, 2021 Sara, Thanks for the review! We love that we are able to provide an easy to use app for everyone. Josh P. PT Health, Wellness and Fitness Used the software for: 6-12 months ### "Outstanding" January 22, 2022 5.0 Pros Just want to say a huge thank you to \[SENSITIVE CONTENT\] and the rest of the Success Team for all of your ongoing help this past 6-8 months. I came to Exercise.com with high expectations, and you've exceeded all of them. Even more importantly (to me), I have new and old clients saying "wow" almost every single day as they discover the functions and features of the software. It's been challenging, but really fun. I still have a lot of work to do to get it where I want it to be, but I'm able to provide value to my clients that I never could, before now. I feel very grateful for your patience, responsiveness and help to gradually get my business set up exactly how I want it to be. Cons Took some time to understand it and get set up Review Source Response from Exercise.com January 27, 2022 Thank you for the review, Josh! We are always here to help in any way!! Radley W. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Migration was seamless" February 18, 2022 5.0 Sage, and the entire team, at exercise.com have been tremendously helpful with the onboarding and migration from my current platform. What could be a total mess, has been super smooth and seamless. I could not be happier with my conversion from my previous provider to this platform. Great job team! Pros The migration from my current provider to exercise.com was easy. The team made it so painless. Cons No cons that I can attest to at this time. Switched from [Club OS](https://www.capterra.com/p/149543/Club-OS/)[ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) combining two services into one and getting more functionality in one service than I had, combined, in the other 2. Review Source Response from Exercise.com March 22, 2022 Thanks so much for the review, Radley! We love the feedback and our team is always here to help and ensure your transition is smooth. Lenny M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform and customer support!" October 26, 2022 5.0 Great platform design and customer service. Pros Customized to my business and ease of use. Cons None. It satisfies all of my business needs. Alternatives considered [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Reason for choosing Exercise.com Most profssioinal looking design. Review Source Similar Products Featured