# Exercise.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Exercise.com the right Personal Trainer solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152284/exercise-com/reviews --- Exercise.com 4.8 (244) [View alternatives](https://www.capterra.com/p/152284/exercise-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Exercise.com Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews EC Eric C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized.“ November 19, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter.“ September 8, 2025 CM Chris M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations.“ August 13, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues.“ September 8, 2025 AY Aicha Y HEATH RESERCHERHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Its custom branding options are great for businesses looking to stand out, and the app is highly intuitive once you get used to it. While there is a learning curve, the support and functionality make it a powerful tool for fitness professionals.“ September 10, 2024 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Reports were never accurate, and the Dashboard consistently failed to provide correct data, costing me hundreds of dollars and countless hours managing the books manually.“ September 8, 2025 EC Eric C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Having that level of support has made the entire experience smoother and more efficient.“ November 19, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Bottom line: If you are a small studio seeking reliable, consistent support and accurate reporting, Exercise.com may not be the solution.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nancy S. Owner and Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far I love Exercise.com" December 9, 2024 4.0 Learning a new platform is never easy, but my onboarding specialist, \[sensitive content hidden\], helped me every step of the way. He answered any question I had, and continues to do so. Once I began to delve into the platform, I found it is quite easy to use. Pros It's easy to learn, even though I am still learning parts of it. I love how easy it was to set up the health history and waiver forms. Also, I can check in with my clients through the assessments. Cons I don't like that I have to cancel out a client's session to reschedule. It would be nice to have a reschedule option. Reason for choosing Exercise.com N/A Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The only things I could do on MindBody were scheduling, run reports, and take payments. The app offered by MindBody is mostly for scheduling. Being a personal trainer, I wanted an app that would allow me to send workouts to my clients, and Exercise.com does that. Review Source VR Verified Reviewer Co-Founder Health, Wellness and Fitness Used the software for: 2+ years ### "A great product (and Abbie is a superstar)" January 9, 2026 5.0 Very positive, and hopefully continuing to move forward as the tech develops and requirements grow for fitness businesses to serve their clients. Pros Abbie is a superstar. She is attentive, thoughtful, and truly gets our business. I would hire her if I could! Thank you Abbie - let's going! Cons I wish every feature I wanted was created in seconds... but let's be realistic. It is an evolving platform, and I hope it continues to improve. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com The system centralises everything we need - no bolt ons. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) The system centralises everything we need - no bolt ons. Review Source MU Meghan U. Owner President Health, Wellness and Fitness Used the software for: 1-2 years ### "Grass isn't always Greener no matter how great things look on the outside! Details do matter! " September 8, 2025 2.0 Exercise.com is a disappointing experience. I have been with Exercise.com for 1.5 years, and my experience has been disappointing reason being, Customer support: Issues take months to address with little to no resolution. Reporting & Dashboard: Reports were never accurate, and the Dashboard consistently failed to provide correct data, costing me hundreds of dollars and countless hours managing the books manually. Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues. Compliance: Implementation of SMS 10DLC federal requirements was slow. When I raised the unlimited texting not working within the system—a problem that should have been addressed almost a year prior—they failed to inform me until the system failed entirely. While the platform promotes many features, the fundamentals needed to run my small Pilates studio were never reliably delivered. As I try to find a better solution, I have been GHOSTED by customer support. They are still under contract with me and have an obligation to me however, this is how they treat their clients. BE WARNED! Pros What makes exercise.com great is the support. You have a Support manager who is available to assist. \[sensitive content hidden\], is a rockstar! She was very helpful and did her best to help me help my business. Our email communication was strong as was her support when available. Cons From the start, the platform has been inconsistent. The Dashboard never produced correct information—a red flag from day one. Payroll reporting, a feature promised over a year ago, still hasn’t materialized—another red flag. Even after speaking directly with \[sensitive content hidden\] and paying a significant sum ($5,000), I was promised fixes that never came—red flag number three. Customer support has also been disappointing. A new manager, \[sensitive content hidden\], refused to address issues over the phone and threatened to break our contract while criticizing my communication. I run a small Pilates studio with about 100 members, three memberships, and a drop-in option. My operations are straightforward, yet Exercise.com could not—or would not—support even this simple setup. This was a huge cost for me to have to get little to no accurate data in return. Bottom line: If you are a small studio seeking reliable, consistent support and accurate reporting, Exercise.com may not be the solution. Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter. Assessments getting triggered to all clients not just the one you needed to get the assessment to. Imperative information on leads (ie: names, phone numbers) not being captured from the moment they showed interest. These were common everyday hiccups that to this day are still not resolved. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Exercise.com offered more options like exercise plans that could be created along with video attachments for me and my clients. I never got there as I was dealing with all the "other stuff" that was supposed to work and never did. Review Source Response from Exercise.com September 10, 2025 Thank you for your feedback. We’re glad you appreciated our Support team’s efforts, they worked hard to guide you through setup and best practices. Many of the issues you experienced stemmed from repeated user errors, not platform limitations, and we provided step-by-step training and documentation to help avoid them. Where genuine technical issues arose, our team resolved them in a timely manner to keep your business running smoothly. Unfortunately, despite these efforts, your communications with our staff were frequently aggressive and abusive. For that reason, we made the decision to part ways. We regret the relationship ended this way, but remain committed to supporting all clients with accurate guidance, timely resolutions, and respectful partnership. CM Chris M. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing on boarding experience " August 13, 2025 5.0 As a new customer very refreshing to have a business that responds promptly answers all the questions in the timely manner and it's helpful in allowing us to determine the best options for what our service would need at our two gym locations. This is unlike experience we've had with previous companies we try to utilize Pros We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations. Cons None to list at this time as we are in the process of migrating over to Exercise.com. from Mindbody which has been a horrible experience Alternatives considered [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Reason for choosing Exercise.com Twin oaks could not provide adequate service in terms of membership renewal on a timely manner for 6 and 12 month memberships Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind body continues to struggle to prevent adequate customer service as a odd software interface and provides an accurate data Review Source Response from Exercise.com August 14, 2025 Awesome — thanks, Chris! We love hearing that our team is prompt in responding to you. So glad Exercise.com is helping you run your business. Keep up the great work! SC Selina C. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Everything You Need In One Place" September 30, 2025 5.0 The team is just great! You can always reach them and they help you troubleshoot until it’s sorted out. Appreciate them. Pros It gives me the flexibility to create what I want in terms of trainer or client view. Additionally, anything I change gets updated in real-time. Cons There are a lot of features so there are times where I think I checked it but I did not but overall I appreciate the flexibility. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not much room for flexibility and customization. Review Source HB Hailey B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] is a great account manager " September 30, 2025 3.0 I like the leaders and I feel like things are getting better but it’s not up to standards yet. I hope that changes. Pros \[sensitive content hidden\] as my account manager. The only reason I’ve stayed!I have liked the addition of new developers too Cons There are always bugs and when something gets fixed, something else breaks. It’s just not super user friendly and that’s the feedback k get from multiple users Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Exercise.com I had a friend using it and so I jumped on board Review Source CJ Caroline J. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Customer Support" November 17, 2025 5.0 Overall, so far it has really helped my online practice and helps me deliver my plans and programs easily to my clients. Pros I love the customer support provided. My customer success manager \[sensitive content hidden\] has been so helpful along the way. She continues to go above and beyond to help me understand the system and utilize it in ways that work for my business. Cons Learning the back end of the software is challenging and certain aspects aren't as straight forward as they could be. Switched from [PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) I wanted an all in one software. I wanted to begin an online aspect of my business. Review Source Bernie C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "New Happy User" December 2, 2024 5.0 Pros I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about. Cons At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) They were lacking the fitness and workout creation ability. Also the process of getting a native app was slow. So this was perfect with exercise.com that both were a priority immediately. Review Source LF Leann F. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Exercise.com" September 10, 2025 5.0 I found exercise.com after working with another platform for several years, and being totally frustrated with it. I was looking for customer support for my number one goal, ease-of-use, and the ability to build and scale my app. It is still in the creation process, but my experience so far has been nothing but wonderful. Pros Customer support is the best! Thank you \[sensitive content hidden\]! These two have been so helpful in creating my app. Cons There is nothing I don’t like about exercise.com so far. I have had nothing but great interactions with everyone so far. Switched from [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) Lack of customer support/communication from arketa Review Source Response from Exercise.com September 11, 2025 Awesome, Leann! We're glad to hear that Exercise.com and our Support Team are helping you run your business. Keep up the great work! Lesley Y. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic Software , saves having several different systems" February 6, 2025 5.0 Great experience so far , clients also love the app , always adding new features Pros Does everything we require for our gym in one place Cons Quite a learning curve as there are so much features Switched from [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Wanted all in one software which does everything Review Source JH Julie H. Owner and Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "A software that does everything" October 22, 2024 5.0 I needed a new platform for our business as we were expanding. Now we use the software to book for classes, personal training, massage, physical therapy, facials etc. We also run a 24/7 gym using this software to sell and manage it and use Kisi (integrated with exercise.com) for door access. Pros The ability to do EVERYTHING on 1 platform..... and my trainer \[sensitive content hidden\]:) Cons I can't come up with anything significant. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We needed our software to be able to do more. Review Source RR Ramon R. Owner Sports Used the software for: 6-12 months ### "Thank you \[sensitive content hidden\]" December 12, 2024 5.0 I have enjoyed exercise.com. I still feel there’s much i don’t know how to use that I would like to learn Pros \[sensitive content hidden\] is the greatest. She’s always helped thorny abs timely. Cons Learning the functions. I’d like some sort of tutorial/ walkthrough. Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) Trying something new and more easy to give to the masses Review Source BS Barrett S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Abbie is a huge help!" October 16, 2024 5.0 Very positive. Simple in the best way for creating programs and letting athletes see and complete workouts. Pros Customer service, automations, ease of creating programs Cons There are so many features I think would be helpful but don't know about or don't know how to use. App glitches sometimes. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Teambuildr](https://www.capterra.com/p/10007741/Teambuildr/) Reason for choosing Exercise.com Didn't want to pay more for each client that wanted to sign up Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 star review for exercise.com" October 31, 2024 5.0 Our experience has been great. \[sensitive content hidden\] is an great onboarding coach and has always been able to help with our questions. Pros It was easy to get started and clients love it Cons There have not been any cons that we have found so far. Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) Pike13 was very hard to use and they have no customer support. Review Source EC Eric C. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Reliable, All-In-One Platform Backed by Outstanding Support" November 19, 2025 5.0 Exercise.com provides an all-in-one platform that makes it easy to manage clients, programming, billing, scheduling, and communication in one place. The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized. Pros One of the biggest upsides has been working with \[sensitive content hidden\] . She is incredibly responsive to my emails, always follows up quickly, and consistently provides clear solutions whenever problems come up. Having that level of support has made the entire experience smoother and more efficient. Cons One area that could be improved is the online help and search functionality. While the support team is excellent, the self-service resources can be a bit limited. Expanding the help section and making it easier to search for articles or troubleshooting steps would make it much quicker to find answers on the fly without needing to reach out directly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and looking for all in one platform Review Source CP Cam P. Strength and Conditioning Sports Used the software for: 2+ years ### "Great platform Better Team" February 26, 2025 5.0 Overall exercise.com has been a great addition to our business to earn extra revenue but also manage day to day operations. The staff that has been with our account has been great. \[sensitive content hidden\] has been exceptionally great since recently starting with him. He went above and beyond familiarizing hisself with us, our company and our short term/long term goals. He makes hisself available and follows up to ensure we are on the same page and can progress forward efficiently. Pros Exercise.com Has made business operations 100x more efficient. They are always quick with responses and troubleshoots regarding maintenance and making sure we are up to date with every update. Cons Occasionally we have issues with our customers easily operating and understanding the app, but it is likely due to individual tech knowledge more so than the app itself. Review Source MG Michael G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review for \[sensitive content hidden\]" December 14, 2024 5.0 The experience has been amazing and I am glad to be a user of this platform Pros The platform update was great and the customer service experience I have had with \[sensitive content hidden\] has been great over the years. This is a big reason why I choose to stay with Platform. Cons I would like to some development on the platform to run a In-home (Mobile) fitness business. A lot of the framework is there just needs some tuning. Review Source CL Conor L. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Review" October 28, 2024 5.0 It feels like a product that is still finding its stride and is not as visually appealing for customers as many of the other interfaces they see on a daily basis or as other fitness apps often are. Pros This is really just a huge shout out and THANK YOU to \[sensitive content hidden\] for her fabulous customer support! She is A-mazing and consistently handles off the wall requests from us with quick responses and a patient ear for our problems. I always feel like we're going to find some kind of solution, new trick or easier way to accomplish a task when we in get in touch with her. As far as exercise.com itself, what I like the most is that the platform is being improved as time goes on. Cons That the financial reporting was limited. It was also confusing for athletes to purchase training sessions and schedule them. This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones. Review Source CF Celeste F. Head Fitness Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredible Team" May 23, 2025 5.0 Pros First of all, shoutout to Sage especially through the entire process of helping me get set up with my online coaching app for my business. From dealing with issues w/ Apple, technical difficulties, and obstacles that challenged my business at every turn, she helped me through each hurdle with incredible guidance and extreme timeliness. I was worried that my app wasn’t going to be done in time for launch, but she ensured to make it happen two weeks early!! The team is amazingly helpful and exercise.com as a whole is 100% worth it. Cons I wasn’t aware going into this how much outside work was going to have to happen and how long it would take to verify my business with all these outside services, but Sage helped guide me through it all! Review Source KA Karina A. Nutritionist and Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Love everything about it!" October 22, 2024 5.0 Excellent! Love how complete it is! It is a very complete platform, user-friendly, and the staff goes above and beyond to make sure we are happy clients. Thank you! Pros Love the customer service, how willing everybody is to help, how friendly, and how easy it is to use the platform. Abbie was AMAZING and always readily available to answer any questions I may have. Cons I would like the video quality to be a bit better and maybe the capability of tracking macros within the app. Everything else is awesome! Review Source VR Verified Reviewer Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Solid fitness platform" February 12, 2025 5.0 Pros Solid fitness platform with helpful features and excellent personal assistance Cons The downside of any very versatile platform: It takes a while to navigate the many features. But they do tackle this well through excellent support Review Source VR Verified Reviewer Personal training sport performance Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com review " December 9, 2024 5.0 Pros The ease of use along with the customization to your brand etc Cons Overall the features of exercise.com are the best that I’ve seen in the industry Review Source Matt C. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Getting Launched" December 10, 2024 5.0 Pros The most professional looking app with the highest amount of features and functionality available in the online programming market Cons There's definitely a learning curve when it comes to figuring out certain aspects of the app, mainly because there are so many features. Working with their team can help simplify this process a bit. Review Source CB Chris B. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com = A++" February 7, 2025 5.0 So far, the onboarding experience with \[sensitive content hidden\] was phenomenal. He was detailed, and took his time with us to make sure we were comfortable every step of the way, Pros It’s a software that captures literally all of our needs. Cons N/A. I have to type 40 characters, but honestly have zero negative feedback. Review Source TH Themis H. Member Success Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Valuable guidance and Support" November 8, 2024 4.0 Pretty well, support has been great when needed and most issues resolved in a timely manner. Pros The different functionalities and ability to include multiple aspects of everything that's involved in the business. Cons Having to learn all the functions of each program/rule ect. Review Source Similar Products Featured