# Scout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Scout the right Pet Sitting solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152018/Scout/reviews --- Scout 4.8 (88) [View alternatives](https://www.capterra.com/p/152018/Scout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Scout Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AD Abby D Dog WalkerVeterinary, Self-employedUsed the software for: 6-12 months. “Scout is super easy to use and all of my customers love it too - it allows me to keep up to date with my appointments and allows me to give a great report card at the end and allows me to upload pictures of the dogs for their owners.“ July 27, 2022 CM Claudia M OwnerVeterinary, Self-employedUsed the software for: Less than 6 months. “Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.“ July 26, 2021 AD Abby D Dog WalkerVeterinary, Self-employedUsed the software for: 6-12 months. “It keeps all of your invoices and allows customers to pay through the app!“ July 27, 2022 RH Robert H OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. “ September 11, 2021 JF Jenn F OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The interactive payroll feature makes things MUCH easier if you pay your staff per appointment.“ April 1, 2021 NL Natasha L OwnerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this“ September 15, 2021 RH Robert H OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. “ September 11, 2021 KH Kasey H Pet Sitter / Dog Walker Consumer Services, Self-employedUsed the software for: Less than 6 months. “I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled.“ June 23, 2020 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sandra S. Owner & pack leader Professional Training & Coaching Used the software for: 1-2 years ### "Awesome App, FANTASTIC customer service" January 20, 2021 5.0 Overall, I love the app! Pros I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their customers! They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can! Another one of the awesome features they offer is a plug in so you can have a contact form on your website that will filter leads directly into the scout website and I was having trouble installing the plugin so \[SENSITIVE CONTENT HIDDEN\] did it for me! Thanks \[SENSITIVE CONTENT HIDDEN\]! Cons I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then. Reason for choosing Scout Scout did automatic billing Review Source JF Jenn F. Owner Consumer Services Used the software for: 1-2 years ### "Awesome Software from and Awesome Team" April 1, 2021 5.0 This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations. Pros \-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly Cons \-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc. Alternatives considered [PetCheck](https://www.capterra.com/p/152019/PetCheck/)[LeashTime](https://www.capterra.com/p/152017/LeashTime/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout Scout was run by a small, responsive team that took the time to walk me through a demo and answer all of my questions. I was a skeptic at first and didn't believe it was actually going to be worth the money spent, but they had answers for everything. The cost was slightly lower than the competition, and they were donating a portion of their profits to animal rescue. I also liked that they were still developing features and used customer feedback to develop the features we really need, rather than the features they thought we would want. They made me feel like part of a community of pet care professionals that are constantly trying to make improvements to the industry. Instead of feeling like I'm a client demanding bug fixes and new features, I feel like we're on the same team, working towards the same goals- trying to elevate passionate, competent, pet care professionals, and help them compete with the app based tech companies. I'm proud to be working with Scout. Review Source NL Natasha L. Owner Veterinary Used the software for: 6-12 months ### "Limited, buggy, poor & grumpy support" September 15, 2021 1.0 The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy. Pros Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good. Cons Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). \*Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this Review Source Response from Scout October 7, 2021 Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best. KF Kimberley F. Owner Consumer Services Used the software for: Less than 6 months ### "Scout was a great choice for my business" November 26, 2019 5.0 Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously. Pros Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do. Cons The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments. Reason for choosing Scout I chose Scout because it worked well in the field and because many processes are automated (ie. Smart Charges). Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Time To Pet was unreliable and glitchy in the field. It's also very manual and labour intensive on the administrative side of things. Review Source BJ Brooke J. Owner Consumer Services Used the software for: 6-12 months ### "The best pet sitting software I previewed! " July 25, 2020 5.0 Overall I would give Scout 100 gold stars if I could. Pros Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost. Cons No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout Better customer service, better pricing, more user friendly. Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) I felt Scout was more user friendly. Review Source TT Tasha T. Business Owner Consumer Services Used the software for: 1-2 years ### "The best decision for my business!" February 27, 2021 5.0 Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again. Pros Flexibility to customize services and pricing structure to fit my unique business model. Cons I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints! Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout Flexibility, customer support, and customization to fit my needs. Review Source eM enrique M. Founder & Senior Trainer Veterinary Used the software for: Less than 6 months ### "Great app for pet services" March 3, 2020 5.0 Pros \- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget. Cons \- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards) Switched from [Handlr](https://www.capterra.com/p/149359/Handlr/) Handlr was a great app, but a surcharge of 12% of each service day quickly added up - especially for boarding several days at 12% each day, and it was taking from our bottom line a lot more than what I thought it would. Review Source Response from Scout March 9, 2020 Hi Enrique, thanks for the amazing review! We appreciate it. In-app chat and boarding/pet sitting enhancements are on our roadmap for this year CK Chris K. Business Owner Consumer Services Used the software for: 6-12 months ### "Great App, Great Developers" March 20, 2020 5.0 Pros The developers are always trying to improve the software to make the user experience efficient. Customer service is top notch- they will always answer any issues or confusion you might have with the software very quickly. Cons A little difficult to set up every feature. They offer so many features it can be overwhelming. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing Scout Free trial led to seeing the work put into the app by developers. I was impressed with the customer service from the free trial. I am even more impressed that after the free trial the customer service had not dropped a bit. Review Source CM Claudia M. Owner Veterinary Used the software for: Less than 6 months ### "Great app at a great price for pet care business" July 26, 2021 5.0 Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did. Pros The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!! Cons Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout The look of your software was much better. The price was also better. Switched from [DoTimely](https://www.capterra.com/p/170194/DoTimely/) The glitches were ridiculous.. Review Source Nathaniel K. Owner Consumer Services Used the software for: 1-2 years ### "Perfect for our small business " January 19, 2021 5.0 Implementation, day to day use and support are excellent Pros We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards Cons We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them. Review Source LC Leigh C. Dog trainer Recreational Facilities and Services Used the software for: Less than 6 months ### "Excellent app" October 25, 2020 5.0 I wouldn’t be without it Pros I love the ease of booking appointments and my clients also love the app and how easy it is to add pets and book appointments Cons I would like an option to turn off photo check in the dogs aren’t always easy subjects to photograph Alternatives considered [DogBizPro](https://www.capterra.com/p/141295/DogBizPro/) Reason for choosing Scout It was easier to use Switched from [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) I hated the layout of PSP and it was glitchy. Review Source WS Wanye S. Owner Consumer Services Used the software for: Less than 6 months ### "Makes you look more professional!" November 11, 2020 5.0 It’s been excellent Pros I’ve had scout for my business since August 2020 and I’m still learning new thing about the software. It’s made me and my business look more professional and clients love it. Cons That we have to pay to use the online payment process but it is okay. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Scout had more features on what I wanted For my business Review Source SS Sara S. Owner Veterinary Used the software for: Less than 6 months ### "Easier to use than others" July 12, 2021 5.0 I think it works great for the price. Pros I like that this software has GPS tracking and a lead form. Cons I wish the app worked better for my iPhone user customers Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Timely](https://www.capterra.com/p/142756/Timely/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout It has the most amount of features I wanted compared to others Review Source CB Colton B. Owner Used the software for: 6-12 months ### "Overall, it is a fantastic program that is extremely inexpensive for what it provides" April 16, 2018 5.0 Pros The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier. Cons When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done. Review Source Response from Scout April 17, 2018 Thanks for the feedback, Colton! Much appreciated! We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list! SJ Sarah J. Small Business Owner Consumer Services Used the software for: 1-2 years ### "Scout is PAWesome! " November 13, 2020 5.0 The software itself worked great not only for me, but for my clients too - I heard nothing but good things from them! When I had questions for the Scout team, I would always get a speedy and friendly response. Appreciated the emails keeping me in the loop the few times there was technical issues. Pros Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively. Cons If anything, maybe some more customizable options. Review Source GL Greg L. Owner Dairy Used the software for: 6-12 months ### "Changed Our Business" March 31, 2019 5.0 Pros Ever since we've adopted Scout into our business, it's been night and day. It makes our services more transparent and easier for the customer to book. Scout's customer service is also amazing. You never feel they're too busy to help and they always get back to you if they aren't able to help right away. Cons I don't think there are any cons. The team is very open to feedback and ideas from its users. I think it's going to continue to evolve into an even better product. Review Source CW Colin W. Director Consumer Services Used the software for: 1-2 years ### "Amazing Software" March 25, 2021 5.0 Great service all the way from the initial consultation through to support with daily use Pros Amazing software right out of the box with an amazing and reactive support service 2nd to none. Your clients will think you’ve invested thousands in your custom pet up Cons There is nothing to not like about scouts software Review Source NY Nicole Y. Owner, Dog Walker/Pet Sitter Used the software for: Less than 6 months ### "Scout is absolutely amazing for my business! " June 1, 2017 5.0 They make everything so easy, from scheduling to billing. I couldn't ask for anything better! Pros I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!! Cons I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it. Review Source Response from Scout November 29, 2017 Thanks for the great review, Nicole. We really appreciate it! KR Kelly R. Pet Sitter Veterinary Used the software for: 6-12 months ### "I love Scout!" March 26, 2019 5.0 Pros I have been using the scout app for about 6 months now, and I love it! I never have issues with the app, and customer support is great. No complaints! Everything is very customizable to fit my needs. Cons I haven't run into any issues yet! The app always runs smoothly, I've never run into any problems with it not working correctly. Review Source RJ Ryan J. Owner Hospitality Used the software for: Less than 6 months ### "Scout made running my business much easier!" April 9, 2019 5.0 Pros Scout made running my business much easier on a day to day basis! Scout allows me to checking and view my appointments via the app when I'm on the go, and I'm able to set up and add clients through the web portal as well. My clients absolutely love getting information and pictures from the app during and after my visits with their pets. Cons I think most of the cons I have will be address fairly soon - more customization over billing, more admin options via the mobile app, and a faster camera. I wouldn't say these are necessarily cons, but more like need tweaks. Scout is a great product! Review Source AR Ashley R. Owner Consumer Services Used the software for: Less than 6 months ### "Essential!" January 12, 2021 5.0 Pros Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well. Cons The APP for Pet sitters should have the same options available as the desktop site. At the very least it would be helpful to bill clients from the app instead of having to login to the desktop site Reason for choosing Scout I like the simplicity of Scout, the GPS option is a great tool for pet parents so they don't have to constantly text or call for reassurance that you are with their pet. Review Source MB Megan B. Pet Care Provider Veterinary Used the software for: Less than 6 months ### "We love Scout!" June 29, 2019 5.0 We have tried Time to Pet (no automation), Handlr (customers disliked it), and Precise Pet Care (too clunky and poor interface). We settled on Scout and love it. While it does not have a few features we miss, the features it does have by far and large make it for it. The customer service is great and they actually listen to their customer suggestions! Pros It's a breeze to use, customers love it, we enjoy it and it's not clunky or overly complicated. We love the payment automation! Cons We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile). Review Source TD Tanya D. Founder Consumer Services Used the software for: Less than 6 months ### "Great app!" August 20, 2022 5.0 Pros Easy to use! Convenient! Great design too! Cons Nothing. Works exactly like it should! Maybe an app for the main dashboard? Review Source SD Shannon D. Pet Care Professional Hospitality Used the software for: Less than 6 months ### "Must Have for Start-Up Pet Care Business" March 26, 2019 5.0 I've had a wonderful experience with Scout. It' helped my business look and be professional right from the start. I recommend the software for any size pet care business. Pros Very easy to use for both me and my clients. Puts my business on a similar level to large companies such as Wag by having map and report card features Cons Some app glitches including not showing scheduled appointments. I wish we could send videos to clients Review Source CG Christin G. Owner Individual & Family Services Used the software for: Less than 6 months ### "Great for my small business " December 26, 2019 5.0 It’s been very helpful in my startup pet care company, my clients seem happy and have enjoyed the freedom to book via an app. Pros It’s very easy to use and fairly easy to setup. Cons Setting up the payments with Braintree.. Reason for choosing Scout I liked the look, feel and pricing better Review Source Similar Products Featured