# Listen360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Listen360 the right Customer Experience solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151950/Listen360/reviews --- Listen360 4.8 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Listen360 Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KV Kelly V Director of CXConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology.“ November 26, 2025 NM Neil M Lead SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Need to have a fail safe for survey as false negatives are sometimes recorded“ December 18, 2022 KV Kelly V Director of CXConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Straightforward and easy to use“ November 26, 2025 RL Robert L Customer Quality ManagerConsumer Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There are times surveys come in for the wrong service line and this effects other scores under other technicians.“ March 8, 2022 CD Christian D ManagerMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, I'm satisfied with Listen360, understanding there are sometimes limitations.“ June 26, 2025 DW Derek W Vice PresidentNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. “ March 15, 2022 CL Charlene L Center ManagerEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “I like the scheduled send outs and the overall look of the product.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt H. Vice President of Member Experience and Healthy Living Health, Wellness and Fitness Used the software for: 2+ years ### "Game changer!" April 26, 2019 5.0 Pros Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great Cons The number of clicks to get to the screen to address a at risk user Review Source KT Kara T. Owner Hospitality Used the software for: 2+ years ### "Easy way to get customer feedback" October 30, 2024 5.0 Easy to work with, works well with Salesforce Pros Easy to work with, automatically surveys customers for you Cons Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) Alternatives considered [Opiniion](https://www.capterra.com/p/182277/Opiniion/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Listen360 Functionality at the time was better with Listen360 Review Source CB Chanda B. Office Manager Consumer Services Used the software for: 1-2 years ### "Listen 360" February 19, 2020 3.0 Works well for what it is supposed to do. A great way to hear from your customers. Pros Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed. Cons Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic. Review Source CW Chryste W. Manager Food & Beverages Used the software for: Less than 6 months ### "Listen360 all the way." December 8, 2024 4.0 Definitely recommended Listen360. Very easy and isnt too pricey Pros Very easy to use, havent had any problems with it since started using it 3 months ago Cons Nothing so far. Havent had any issues with it. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) Didnt like LinkedIn at all. Neither did any employees or customers Review Source CD Christian D. Manager Medical Devices Used the software for: 1-2 years ### "Good Feedback & NPS Tool for the Price" June 26, 2025 4.0 Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service. Pros Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data. Cons It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports. Review Source KV Kelly V. Director of CX Consumer Services Used the software for: 2+ years ### "Excellent Support and Usability, With Opportunities for Deeper Insights" November 26, 2025 4.0 Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology. Pros Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing Cons Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern. Review Source SC Stephanie C. Manager Retail Used the software for: 2+ years ### "Love how easy" May 7, 2025 5.0 easy to use, easy to read, easy for clients Pros like how its easy to use and integrate into our emails Cons it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up Review Source Tarek E. owner Printing Used the software for: 2+ years ### "Review" February 25, 2020 5.0 Explaing to my employees how to improve our services Pros Good Feedback about my Business which allow me to teach my associates Cons Can't get comments from every client approached Review Source Jonathan T. Office Manager Individual & Family Services Used the software for: 2+ years ### "Great for getting informative feedback" September 3, 2019 5.0 Great for collecting feedback and being able to respond properly. Pros Great dashboards and data information. Easy to navigate and respond properly to customers or employees. Cons Nothing. Great platform for finding candid feedback and allowing for responses to feedback, both positive and negative. Review Source Tony M. Operations Manager Consumer Services Used the software for: 6-12 months ### "great feedback" January 8, 2019 4.0 Pros the fact our customers love they are able to leave us feedback in a timly manner Cons sometimes its hard to creat the surveys Review Source CD Carrie D. Co-Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So important " November 21, 2019 5.0 Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day. Pros It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events Cons The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without Review Source Response from Listen360 November 22, 2019 Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day! EU Erin U. Senior Ongoing Franchise Business Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great Service" March 14, 2022 5.0 Positive Pros Ease of use and the great customer service. Cons I would like for if someone leaves a bad score that it require them to leave feedback based on that score. Review Source RH Rosita H. Onsite Owner Education Management Used the software for: 2+ years ### "I'm super busy, but this software makes my life easier!" April 23, 2021 5.0 Customer Retention Pros Easy to understand results; easy to implement significant customer changes; positive way to award employee performance. Cons Sometimes would like more data; deeper data. Review Source TS Trevor S. President Airlines/Aviation Used the software for: 1-2 years ### "Listen360 is a huge asset for our team" July 30, 2019 5.0 One of the things that impressed us most with Listen360 is how well the implementation process went, enabling us to start using the platform well from Day 1. Pros Easy to use, intuitive, generates responses Cons I do not have any complaints about the Listen360 platform. Review Source DH Diana H. Dispatcher Used the software for: 6-12 months ### "Truly an amazing program for families. This is an brilliant idea especially if you have children . " February 16, 2018 4.0 Keeping up with everyone on a daily basis. Pros The thing that I like most is that I can keep up with my techs all hours of the day. I can tell when they arrive to and when they leave an location. This program will send me an notification. Love It!!! Cons The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point. Review Source RM RICHARD M. owner Construction Used the software for: 2+ years ### "REVIEW" March 10, 2020 5.0 IF A REVIEW IS LESS THAN GREAT, I CALL THE CUSTOMER Pros THE SOFTWARE IS EASY TO USE, AND I BELIEVE THE CUSTOMERS FIND IT GOOD. Cons ALL THE FEATURES ARE GOOD. I HAVE NOT FOUND ANY PROBLEMS. Review Source TM Trey M. General Manager Used the software for: Less than 6 months ### "Very basic simple NPS measurement tool" May 16, 2017 5.0 Pros It syncs with our club management software to allow us to connect with members on a regular basis. The feedback is a great tool to connect with members. Cons We're a multi-site club and when an individual visits a unique campus, they get another survey. I wish that they were quarantined once they've responded this quarter for any of our locations. Review Source aS anastacia S. owner Cosmetics Used the software for: Less than 6 months ### "So easy to use" December 17, 2019 5.0 We are able to see in real time clients comments and reactions to different things we are doing in the salon. Pros I like that everything is right there for you to see and use. Cons we have not found a con yet. very happy with the product Review Source JS JOSE S. SYSTEMS ENGINEER Computer Software Used the software for: I used a free trial ### "I can instantly access performance information" May 7, 2021 5.0 Pros I can instantly access performance information, we monitor customer feedback in real time Cons At the beginning I was confused with the options since they were very interactive but after a few days it was very understandable Review Source CL Charlene L. Center Manager Education Management Used the software for: 2+ years ### "A Trustworthy App" October 1, 2024 5.0 Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it! Pros I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business! Cons There isn't any real con that I've had with Listen360. Review Source BF Bill F. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Southington 360" September 15, 2024 5.0 Very informative, I use the information to improve the gym experience for all the members Pros It let’s me know where I stand with the members Cons I wish all members would explain why they rate the way they do Review Source Response from Listen360 September 17, 2024 Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer. jD jeff D. vice president Automotive Used the software for: 1-2 years ### "Listen to Listen 360!" May 30, 2024 5.0 great experience overall. very helpful tool to help manage the business Pros ease of use, great information on how the customer views your business. great feedback for coaching. Cons pricing is a bit more costly then some of the alternatives Review Source Response from Listen360 May 31, 2024 Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us! CR Christian R. Manager Consumer Services Used the software for: 2+ years ### "Best feedback platform " November 13, 2022 4.0 Easy to use and love the ability to get clear feedback Pros I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores. Cons I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys . Review Source MM Michael M. VP - Insights & Analytics Health, Wellness and Fitness Used the software for: 2+ years ### "Simple to implement, valuable insights via easy-to-use interface for all levels of the org" March 17, 2022 5.0 Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org. Pros Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting Cons A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc. Review Source RL Robert L. Customer Quality Manager Consumer Services Used the software for: 2+ years ### "Listen 360 has a pulse on what is going on." March 8, 2022 5.0 I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed. Pros Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention. Cons There are times surveys come in for the wrong service line and this effects other scores under other technicians. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.