# Listen360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Listen360 Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/151950/Listen360 --- # Listen360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Listen360 ## What is Listen360? Franchise brands in wellness, beauty, fitness, and children’s services rely on Listen360 to deliver consistent, high-quality customer experiences across every location. Automated post-visit surveys highlight what’s working and what’s not, giving leaders a real-time pulse on client satisfaction. With clear visibility into gaps that drive churn, operators can make quick improvements, maintain brand standards, and ensure every customer leaves with a positive experience worth repeating. ## What is Listen360 used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Overall rating Based on 56 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Listen360 alternatives Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151950/Listen360/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Negative Feedback Management 4.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data NPS Survey Structure 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Complaint Monitoring 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Third-Party Integrations 3.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Listen360 70 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Reminders sent via email Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.7 (56) 4.7 Based on 56 reviews ## Pricing Value for money 4.7 (47) Basic $99.00 Value for money 4.7 (47) 4.7 Based on 47 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (48) 4.9 Based on 48 reviews ## User reviews Overall rating 4.8 Based on 56 reviews Filter by rating 5(44) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KV Kelly V. Director of CX Consumer Services ### "Excellent Support and Usability, With Opportunities for Deeper Insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2025 Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology. Pros Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing Cons Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Christian D. Manager Medical Devices ### "Good Feedback & NPS Tool for the Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2025 Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service. Pros Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data. Cons It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Stephanie C. Manager Retail ### "Love how easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2025 easy to use, easy to read, easy for clients Pros like how its easy to use and integrate into our emails Cons it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chryste W. Manager Food & Beverages ### "Listen360 all the way." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 8, 2024 Definitely recommended Listen360. Very easy and isnt too pricey Pros Very easy to use, havent had any problems with it since started using it 3 months ago Cons Nothing so far. Havent had any issues with it. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) Didnt like LinkedIn at all. Neither did any employees or customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kara T. Owner Hospitality ### "Easy way to get customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2024 Easy to work with, works well with Salesforce Pros Easy to work with, automatically surveys customers for you Cons Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) Alternatives considered [Opiniion](https://www.capterra.com/p/182277/Opiniion/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Listen360 Functionality at the time was better with Listen360 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Charlene L. Center Manager Education Management ### "A Trustworthy App" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 1, 2024 Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it! Pros I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business! Cons There isn't any real con that I've had with Listen360. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Bill F. General Manager Health, Wellness and Fitness ### "Southington 360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2024 Very informative, I use the information to improve the gym experience for all the members Pros It let’s me know where I stand with the members Cons I wish all members would explain why they rate the way they do Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2024 Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer. JD jeff d. vice president Automotive ### "Listen to Listen 360!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 great experience overall. very helpful tool to help manage the business Pros ease of use, great information on how the customer views your business. great feedback for coaching. Cons pricing is a bit more costly then some of the alternatives Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2024 Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us! JT Jimmy T. President Automotive ### "10 Year Listen360 User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business. Pros How quickly you are able to provide feedback Cons Listen360 pretty much covers everything we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kelly M. owner Retail ### "Client feedback at your finger tips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2023 Pros I like that I can client feedback immediately after their session. Cons None, I think it's great, no improvement I can think of Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151950/Listen360/reviews/) Popular comparisons [SurveyMonkey vs Listen360](https://www.capterra.com/compare/151950-253516/Listen360-vs-SurveyMonkey) [Trustpilot vs Listen360](https://www.capterra.com/compare/151950-169618/Listen360-vs-Trustpilot)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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