# FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FixMe.IT Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JH Jason H Technical AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.“ July 16, 2024 Emilio R Director ComercialMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: Less than 6 months. “Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.“ May 4, 2023 RD Ray D PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “IT has never failed to deliver seamless and secure remote control access of a Windows computer. “ August 5, 2024 RD Ray D PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “IT and none of them lived up to the ease and reliability of FixMe.“ August 5, 2024 RD Ray D PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.“ August 5, 2024 vs vikas s ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “IT does not have built-in video conferencing capabilities, which may make it difficult for technicians to communicate effectively with clients during remote sessions.“ March 4, 2023 NA Natasha A IT Service ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “FixMe.it allows us to quickly and easily support our customers.“ July 11, 2024 vs vikas s ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “IT does not currently offer support for mobile devices, which may limit its usefulness for technicians who need to provide remote support on the go.“ March 4, 2023 ## Showing most helpful reviews Showing 1-25 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emilio R. Director Comercial Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Remote assistance FixMe.IT" May 4, 2023 4.0 Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that Pros this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin Cons Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools Review Source PW Patrick W. Consultant Computer Networking Used the software for: 1-2 years ### "Impeccable Service" October 22, 2025 5.0 During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. Pros Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call! Cons Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) cost and functionality. unresponsive help desk, inexperienced staff. language difficulties / communication. Review Source TB Thomas B. Ceo Computer Networking Used the software for: 6-12 months ### "It's hard to knock the product as it is but it's just ok" November 2, 2017 3.0 I am generally able to connect to my customers computers to assist with issues and install software Pros On demand sessions work great East to install and setup remote clients Easy to organize accounts by company Cons No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements. Review Source Response from Techinline November 7, 2017 Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline RD Ray D. President Information Technology and Services Used the software for: 2+ years ### "Seamless and "bullet-proof" remote control solution" August 5, 2024 5.0 In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . Pros FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. Cons From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Not flexible enough and sometimes ran into issues connecting with clients. Review Source FK Felix K. The man for everything Motion Pictures and Film Used the software for: 1-2 years ### "Fortunately, we came across FixMe" August 15, 2024 5.0 Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. Pros \- It is easy to use - It is fast - It is reliable - It seems to be safe Cons \- The functionality - The price plan - That it leaves nothing to be desired Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me. Review Source MH Matt H. Director Internet Used the software for: 2+ years ### "Great product!" May 22, 2019 5.0 Pros FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need. Cons Additional costs per seat. Other than that I do not have any other cons. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing FixMe.IT The costs are very reasonable compared to other products. Review Source LW Luke W. Support Technician Information Technology and Services Used the software for: 2+ years ### "The Simplest Remote Software Around!" January 10, 2025 5.0 Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden. Pros Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on! Cons Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support. Review Source KC Kevin C. IT Intern Warehousing Used the software for: 1-2 years ### "Great, Easy to Use, and Cost-Efficient." December 30, 2024 5.0 FixMe.IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. It would also be great if it had mobile support. Pros FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security. Cons FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support. Review Source EW Eugene W. IT Engineer Computer Software Used the software for: 2+ years ### "Nice Lightweight Remote Assistance Tool" November 18, 2024 5.0 Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe. Pros Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session. Cons The user management, although this has been resolved in their successor product. Review Source CB Casey B. Owner Computer & Network Security Used the software for: 1-2 years ### "Reliable, stable remote access." January 23, 2025 5.0 I have used this for many years, it's a good product. Pros Easy to use and set up. The generated link to the installer is probably my favorite thing. Cons No file transfer abilities. No ability to access via the web. Review Source NA Natasha A. IT Service Manager Information Technology and Services Used the software for: 1-2 years ### "Simple and effective" July 11, 2024 5.0 Pros FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active. Cons Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing FixMe.IT more cost effective with simular features Review Source SD Stacy D. Tech Information Technology and Services Used the software for: 2+ years ### "Fixme review" July 11, 2024 5.0 Good. I’ve also recommended it to other clients Pros Ease of use , cost, deployment is easy too Cons 2FA takes too long . File transfers take a bit Review Source JR Joe R. Director of Opertations Information Technology and Services Used the software for: 2+ years ### "Easy to use remote software" April 16, 2024 4.0 Pretty solid experience. It is one of the best remote software. Pros Its EASY. The end user installs the unattended exe or uses a secure code to connect. Then they are in the system and we can access any time we need. Cons It does not support Mac or Android at this time. Also, you cannot send remote command to the PC other than reboots. Review Source Response from Techinline April 19, 2024 Hi Joe, Thank you for your feedback and your valued business with FixMe.IT! Since you mentioned the lack of macOS support, I'd like to take this opportunity to introduce you to SetMe, our new remote support solution that allows managing both Mac and Windows computers (as well as running the Expert app on macOS) and delivers many exciting new features that are missing in FixMe.IT such as the ability to lock the end-user's keyboard/mouse and blank the remote screen. We've just added a new pricing plan ideally suited for the needs of small businesses that lets you connect to an unlimited number of Mac/Windows computers and manage up to 500 unattended machines for only $41/month. You can learn more about SetMe on our website and sign up for a free no-obligation trial to see if SetMe is the right fit for your business needs: https://www.setme.net/ Best, Dan | Techinline JE Jeff E. Owner Computer & Network Security Used the software for: 2+ years ### "Our money-maker for tech support" December 14, 2018 5.0 Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems. Pros For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe. Cons FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser. Review Source Response from Techinline December 17, 2018 Hi Jeff, Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service. Best, Dan | Techinline VR Verified Reviewer Content Writer Writing and Editing Used the software for: 6-12 months ### "FixMe.IT is Beneficial for Remote Workers" April 21, 2022 4.0 My overall experience with FixMe.IT has been good. It has helped me deal with technical problems quickly. Before using this system, I had to send emails and wait days, sometimes weeks, for a response. Pros I like that this software has a multitude of tools users can use to address technical issues. Cons I do not like that this software is relatively costly compared to other remote support systems. Review Source SH Samuel H. Oracle DBA Logistics and Supply Chain Used the software for: 6-12 months ### "A Great Remote Support Application for Teamwork" December 26, 2022 4.0 We have been involving this product for around 2year s, I haven't found whatever other program that is as simple to utilize. I appreciate how quickly and steadily our team's screen sharing operates. Pros 1\. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users Cons 1\. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations Review Source Response from Techinline December 27, 2022 Hello Samuel, Thank you for your feedback and your valued business with FixMe.IT. You mentioned the current absence of compatibility with Macs, and I wanted to share that recently we released a private beta of SetMe, our new flagship remote support solution that allows connecting to Macs and has a number of other major features and enhancements. We'd like to offer you a fully-featured free beta account so you can try SetMe in your environment and explore all of its features and benefits. Please contact us at beta@set.me if you're interested, and we'll send you an invite. Best, Dan | Techinline JG Jon G. CIO Computer Networking Used the software for: 2+ years ### "FixMe is exaclty what I need" December 10, 2019 5.0 Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote. Pros FixMe can do one off, or dedicated remote control. Simple, never have any problems. Cons Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time. Reason for choosing FixMe.IT personal experience with support at fixme.it, price, ease of use Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing, ease of use. Review Source Response from Techinline December 13, 2019 Hi Jon, Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know (support@techinline.com). Best, Dan | Techinline JM John M. CEO Computer Software Used the software for: 2+ years ### "Our first choice in remote desktop applications" February 20, 2019 5.0 For us fast and accessible customer support is paramount - our clients love the ease at which they can show my team the issue they want fixed or have my staff take control of their screen and demo a new feature etc. We have excellent reviews for the support we offer and a part of that is due to the ease of sharing desktops using FixMe.IT Pros The image quality and response times are excellent even with a poor internet connection. In extreme situations we still have access to our client's screens long after the accompanying Skype call has lost its connection. It very cost effective as we do not need a license for everyone in the team, we rarely need more connections at any one time than the 3 seats we have purchased. Our clients find it very easy to connect and it is the desktop sharing app which is blocked least by our customers - all UK Higher Education Institutions with strict security policies. Cons We have used it for so long we no longer find anything that we would like changed. Review Source Faraz K. Owner / Managing Director Used the software for: 1-2 years ### "So far so good" May 8, 2018 4.0 Pros Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely Cons Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options Review Source Response from Techinline May 14, 2018 Hi Faraz, Thank you for reviewing FixMe.IT and for being our valued customer! We've always been committed to improving our application so that our users could enjoy the best Windows experience possible. We do understand the importance of Mac OS support, and that's why we're currently working towards introducing this feature in a future release. At the same time, we've always tried to keep our rates as low as possible. Today, FixMe.IT is one of the most cost-effective remote support tools on the market, which can easily be confirmed by many reviews here on Capterra. Please note that FixMe.IT offers two subscription plans: annual and monthly. You can switch your plan at any point prior to the next renewal date. If you wish to change your current subscription plan, please contact our sales team at sales@techinline.com so that your contract is updated accordingly within our billing system. Best, Dan | Techinline MF Mark F. VP Support Services Information Technology and Services Used the software for: 2+ years ### "Easy to Connect with Customers" March 30, 2017 5.0 We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it. Pros Please read comments. All positive. Cons None really. Review Source Erik J. Junior IT Support/Developer Financial Services Used the software for: 6-12 months ### "Great product, use it daily" July 13, 2018 4.0 Affordable, great for remoting into users PCs and troubleshooting. Able to remotely boot a computer into safe mode. Encrypted communication with User. Pros Easy to use and intuitive. Very useful for troubleshooting with it's remoting features. Prompts for a set time before taking control. Window for communication with user. Persists through reboots. Able to boot into Safe Mode. Monitors whether computers are online or not. Cons It is a very basic program with not a whole lot of features. Cannot customize the display columns. Can only view computer name, logged in user, activity, status, installed on date, and last connected date. It would be useful to have information about the OS, manufacturer, etc. A place to store notes about a device. Would love the option to add custom columns, mapped to WMI properties. Review Source Chris L. Chief Technology Officer Used the software for: 1-2 years ### "Excellent remote access system! " April 12, 2018 5.0 1\. Ease of use for remote users to allow access. 2. Simple setup for recurring remote access. 3. Fast login time. 4. Low overhead on pc and internet resources. Pros The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access. Cons The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients. Review Source DE Dexter E. Director Information Technology and Services Used the software for: 2+ years ### "Best alternative to LogMeIn and Teamviewer if you dont need to connect to Macs" May 20, 2021 5.0 This service is outstanding and I couldn't operate without it. By far the best alternative to LogMeIn and Teamviewer I've used. Pros Price. Very cost effective. Efficiency. Connects just about every time. Speed of experience. Once connected, the experience is excellent. Ease of use. Using it on alternative PCs is easy. Training people to use is also easy. East of deployment. Getting new PCs connected is a snap. Cons No Mac remote access. Would be nice, but not essential to my business. No mobile app. Again, would be nice, but not essential. The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however. Reason for choosing FixMe.IT cost and trial was successful Review Source Tony H. IT Consultant Used the software for: 2+ years ### "Has worked well in managing MSP client's needs" May 1, 2018 5.0 We manage about 50 servers for MSP clients and provide support to quite a few users both home users and business users. Pros Simple to use and professional looking. It is also reliable following a reboot. I also like how it can save login credentials for unattended computers. Cons trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that. Review Source JP James P. Software Support - Computer Software Used the software for: 2+ years ### "I have been using FixMe.IT for years with very reliable success." July 1, 2017 5.0 Already stated earlier in the review. Pros \>It is very easy for the customer to get connected >Managing multiple computers is a great feature >Transferring files is a piece of cake >Reboot and reconnect helps my support sessions go fast with less pain for the customer >You can't beat the cost >Unattended access is very easy to setup and initiate when appropriate I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more. I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen. This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers. Cons The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.