# Flight Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flight Commerce the right MLM solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151853/IDSTC/reviews --- Flight Commerce 4.6 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Flight Commerce Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews DS Denise S CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “User interface and ease of use, compensation plan management, sales tracking, reporting capabilities, automation and customization options, mobile accessibility, tight security measures, outstanding uptime, and POWERFUL COMPENSATION ENGINE!“ November 4, 2023 DS Darcy S OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Support team was awesome, especially since they did training for a couple of months with us.“ November 17, 2022 GS Gaya S Founder/CEOCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “As a customer of the platform, you get those feature for free or at a minimal cost.“ November 8, 2021 GS Gaya S Founder/CEOCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “I love the simplicity of the system and how we can configure it.“ November 8, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert F. Senior Director of Technology Operations Wine and Spirits Used the software for: 2+ years ### "Flight Review" August 15, 2025 5.0 I found Flight to be extremely flexible and willing to work with us to grow our business. The comp plan was implemented and performed well. Pros Great customer support and ease of use in the admin interface for configuring products, sales and consultant information. Flight would increase performance at month end and duing sales to insure customer performance. Cons If you want something outside the native plateform, Flight would quote and charge for the individual project. Switched from [GoAffPro](https://www.capterra.com/p/251861/GoAffPro/) Company acquisition and other brands where already on Shopify Review Source SM Sundeep M. Head - Direst Sales Consumer Goods Used the software for: 1-2 years ### "DS Application" September 1, 2025 5.0 Pros \* Ease of Use \* Order Management \* Reporting \* Offer Modules \* Quick Support System \* Inventory Management Cons Out of all warehouse management system functionality, WhatsApp & other Messaging support, is limited Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Flight Commerce Overall product benefit suiting to the need of the Direct Selling industry Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Due to Withdrawal of the services by the brand Review Source VR Verified Reviewer Purchasing Inventory Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Affordable but Finicky" December 16, 2018 1.0 This program got our direct sales company off the ground, once we grow a little bigger we will be investing in a better program Pros This program has a adequate front end for direct sales and does the basics for direct sales companies. Cons Finicky program with an outdated look. Minimal options for reporting and gathering data. This program can handle direct sales genealogy and discounting, yet basic functions - like returns, are set up poorly (returns are an action, not generating a credit memo - to replace or exchange item for the customer, you must enter a no charge order which then throws off discounting data - one example of how this program is exceptionally difficult to work with). Review Source Response from IDSTC December 17, 2018 Hello Anonymous, your successful operations are our utmost concern. It appears you are using our legacy platform the ES 100. Sales began in 2002, so it¿s technology and design are indeed older. Clients with revenues greater than $300,000,000/year have run on the ES 100 and it still supports clients with revenue approaching $100,000,000/year. We discontinued sales of the platform in 2016. We are in various stages of assisting our clients with upgrading to our new platform. In 2017 we began beta sales of our new platform named Flight. We built it from the ground up using the most modern technologies and design. Our infrastructure is managed by Microsoft in the Azure cloud. Flight has a BI and analytics reporting package embedded in the platform with virtually all data available in real time. I hope I can address your concerns directly. There are modules with our legacy platform that may directly address the areas of concern. Please call Ian 813-277-0625 x114 DŻ Daniel Ż. Enterprise Architect Cosmetics Used the software for: 1-2 years ### "Complete Solution for MLM & Beyond. Great people to work with!" August 16, 2024 5.0 Refreshing and encouraging. The frustrating patterns that enterprise companies typically must go through when introducing new solutions were not present. Flight and Flight Team created Product we were able to regularly showcase as opportunity over another burden to implement so typical for our organization in the past. Pros On the company level: They are not just a software company. They understand Direct Selling and they own their solution end-to-end. This means during conversations you don’t focus on explaining but on concluding. They were open, involved and super-fast in any Proof-of-concepts we challenged them with. On the solution level: Its completeness, flexibility and configuration level. 80-90% of what Business Teams asked for was manageable by configurations or APIs. Flight gave us options to migrate entire business to out of the box (from CRM, through back office, order management ending on User Experience) or blend it with a 3rd party / in-house solution of your choice. We picked it for several cases where it fit more than well either as a solution for the majority or minority of required capabilities. On the implementation: The “Pilot” approach. In two weeks time we received a fully operational solution branded to our needs. This allows us to introduce/demo the product to internal customers (Markets, Functional or Technical Teams) without customization. With this approach we were able to collect super-specific requirements in relation to what users see over typical the typical requirements stage. Cons Number of Micro-services in their core solution. To be fair it didn't limit us from headless models or targeted features usage. Flight Team was capable and open to build & manage those depending on the use case. Review Source SW Scott W. CIO Consumer Goods Used the software for: 1-2 years ### "Great MLM platform built for the future" May 27, 2020 5.0 Pros Built for the cloud with a rock-solid software architecture that is easy to configure and NEVER goes down because it's natively hosted in Microsoft's Azure cloud. This system has configurable business rules so that no code needs to be written to customize the software. Cons Would like to have webhooks as part of the API to add to the integration options. Alternatives considered [Exigo](https://www.capterra.com/p/181321/Exigo/) Reason for choosing Flight Commerce Better cloud-based architecture and no software customization or software deployment needed like other platforms. Review Source Response from IDSTC February 17, 2022 Scott, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We implemented webhooks shortly after your feedback and hope you are leveraging that powerful tool. We appreciate your business and we look forward to supporting your success! DS Darcy S. Owner Food & Beverages Used the software for: Less than 6 months ### "Worked flawlessly. No problems. " November 17, 2022 5.0 We switched to Flight from Promlm icon, which never worked correctly even after fixes over a years time. Flight worked flawlessly from the beginning and was easy to use and very customizable by the user. UI for admin and users was great. Pros Everything thing worked. Calculations were correct for commissions. Support team was awesome, especially since they did training for a couple of months with us. Cons We had no problems with the flight software Switched from [ProMLM iCON](https://www.capterra.com/p/154833/Pro-MLM/) Promlm never worked properly. One fix would break something else. Commission calculations didn't work. Language and interpretation barriers with the team over seas caused issues. Horrible experience overall with them. Review Source TW Teresa W. Owner Retail Used the software for: Less than 6 months ### "Excellent Software & Service!" August 13, 2020 5.0 IDSTC has been phenomenal with us during the whole process. We are a new business, therefore we needed a lot of set-up! Their teams got us up an running quickly & went above and beyond for my company to make sure our launch was flawless. I could not be more happy with IDSTC! Pros Our Party Plan software is so easy to use. IDSTC is constantly adding new features or making old features more user friendly! Everything is so easy to navigate. Cons I don't think I have a single dislike about this software at this time. Everyone has been so helpful getting us up and running. Alternatives considered [NaXum](https://www.capterra.com/p/178794/Unify/)[Xennsoft MLM Software](https://www.capterra.com/p/151850/MLM-Software/) Reason for choosing Flight Commerce IDSTC had everything we needed from an MLM/Party Plan Software company where the others just did not fit the vision we had for our company and its consultants. We truly are blessed to have found IDSTC! Review Source Response from IDSTC February 17, 2022 Teresa, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We appreciate your business and we look forward to supporting your success! LB Lovelyn B. Chief Operations Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of features and easy configurations " July 25, 2025 5.0 Pleasant and cooperative. Our accounts manager \[sensitive content hidden\] is fantastic; he goes over and beyond to assist us with queries, updates, bug and fixes, order management and more Pros They have a wonderful Customer support, Ease of Use, the system is quite configurable for user and admin management. Inventory management is also quite decent Cons Not all reports are available the way we want but that’s an external feature flight uses but they have adapted quite a bit for our purpose Review Source Angela M. Founder & CEO Used the software for: Less than 6 months ### "Impressed with the functionality and service we receive from all departments." June 21, 2018 5.0 Pros IDSTC software is built with the party plan model in mind. We are improving our business systems and processes because of the forward-thinking the IDSTC team has done in creating the functionality. The sales team which includes and everyone she brought in to answer questions and our support team - - are both very professional and great at setting expectations. We wanted to start very quickly and they were great about slowing us down, making sure the i's were dotted and the t's crossed before we rushed into som thing. support team is very thorough, knowledgeable, patient :) and fun! Cons The lack of integration with shipping services and accounting services causes extra manual work arounds. Review Source Response from IDSTC October 24, 2018 Thank you for your review, Angela. We are honored you have chosen us for your software provider and we love that you are a satisfied customer of IDSTC. We are very pleased to hear that you received great support along the way! Thank you for the feedback regarding the integrations. We have several completed for tax and merchant processing and are looking forward to expanding the list for shipping and accounting in the near future. Please let us know what we can do to help in the future. Melissa S. President Used the software for: 6-12 months ### "I am using Flight, one of the newest in the IDSTC tool box. This has been a great experience!" June 20, 2018 5.0 We have sales tools, reporting, join features, SEO available on all products and images, blog features, unlimited page capability, email capture and send trough SendGrid, and the support is more than I ever hoped it'd be. Helpful, timely, communicative, and responsive to all questions - even the repetitive ones. Pros Some of the best qualities of Flight is searching for info, adding to the products list, manually adding consultants from the back end and consultant joins from the website, and the Dashboard is EVERYTHING! Cons If I had to pick one thing, it would be reporting. I find it harder to drill down and create my own reports. I am not analytical nor did I ever have database experience. It's hard to grasp that, even after the numerous trainings they have provided me. Review Source DF David F. Director of Operations and IT Apparel & Fashion Used the software for: 2+ years ### "Sabika Jewelry" July 30, 2024 5.0 Sabika has worked with IDSTC for many years. They are very knowledgeable working with MLM companies. There customer support team works well with clients and they take the time to understand any issues that come about! Pros Flexibility, ability to program quickly and make changes quickly with import/export functions. High end reporting! Cons Sometime with system upgrades it would causes unexpected issues with our field. Review Source DS Denise S. CEO Marketing and Advertising Used the software for: 1-2 years ### "IDSTC Flight - A Powerful MLM Company Engine" November 4, 2023 5.0 Flight did an excellent job of keeping our company online and open for business. Flight's compensation engine is OUTSTANDING. Our distributors are timely paid EVERY SINGLE TIME. Customer Support was efficient, supportive, and responsive. Flight constantly improves while implementing upgrades with little to no interruption of day-to-day business. Their testing protocols are excellent so as not to create unnecessary disruptive bugs in the software. Flight is a very SOLID technology, not just a one-time wonder! I highly recommend Flight to any MLM company looking for a very stable, solid, and proven enterprise software solution. Pros User interface and ease of use, compensation plan management, sales tracking, reporting capabilities, automation and customization options, mobile accessibility, tight security measures, outstanding uptime, and POWERFUL COMPENSATION ENGINE! Cons I did not like the requirement to pay extra to have access to communicate with our company's data via API. However, because IDSTC offered CSV access to all of our corporate data, we engineered external communication using CSV file dumps to accomplish integration with our custom-built marketing system, ZOIZAPS. Review Source GS Gaya S. Founder/CEO Cosmetics Used the software for: 2+ years ### "Highly Recommend!" November 8, 2021 5.0 They have been awesome to work with. Their team is one of the best in project management, communication, and implementation. They've always delivered on time. Great customer support who becomes an extension of your internal team. Honestly, you can't go wrong with IDSTC. Pros The entire experience with IDSTC has been incredible. We started on their Flight system when it was in beta. It has come long ways over the 3+ years we've used it. They are constantly improving and innovating. As a customer of the platform, you get those feature for free or at a minimal cost. I love the simplicity of the system and how we can configure it. Most importantly, it is a system that works! We've never had our business shut down because of tech issues and that should say a lot about the reliability of their platform. Cons There's room to improve when it comes to e-commerce features so their customers can be competitive in marketing direct to consumer and increasing conversion on their sites. Reason for choosing Flight Commerce Great product for the price you pay and the scalability as the company grows. Also most functionalities are configurable instead spending time and money to code every feature you need. Review Source Response from IDSTC February 17, 2022 Gaya, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. This year we have big plans to expand our e-commerce features, stay tuned! We appreciate your business and we look forward to supporting your success! ES Erica S. Director of Support Retail Used the software for: 2+ years ### "Great Software Solution For Social Selling / Party Plan Companies " January 17, 2019 5.0 My overall experience is very good. from the Sales process to being handed off to Support. The executive was a joy to work with in their sales dept. And, their support staff is friendly, responsive and would reply in a courteous and professional manner. Whenever we needed additional programming , The executive was very knowledgeable of what can be done within our budget and time restraints. Pros IDSTC's es100 platform is easy to use and navigate. A few things I really was impressed by: Back Office Functionality: So simple to set up and train our field on the use! They provide the ability to control what navigation is available in the back office and create drop downs, so it looked clean and organized. The reports and dashboard are a huge help to our field monthly so they can stay on track with their monthly goals for sales and promotion. Host rewards interface: You have the flexibility to create different thresholds and offer a variety of host rewards such as half price items, booking credits and Host Exclusive items. Compensation calculation and Payouts: reports are easy to review and audit. a simple file is generated that we can send to our Pay card company to pay our field weekly for commissions as well as monthly for bonuses. Cons As a es100 user, some of the report functionality doesn't allow us to create custom reports. However, we are on the older platform and from what I understand, their newer Flight platform has the business intelligence to do so. This was always just a " nice to have" in my book. Review Source Response from IDSTC February 17, 2022 Erica, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We've definitely created an amazing new platform with Flight that we hope you are taking advantage of. We appreciate your business and we look forward to supporting your success! EM Edward M. President Marketing and Advertising Used the software for: 2+ years ### " Contract & Conduct Business with the Best within the Respective Field of Software Dersired! IDSTC!" September 17, 2019 5.0 Pros From the very first conversation between myself and the Sales Staff at IDSTC, a sincere feeling of confidence immediately surfaced along with an appreciation for the entire Staff's Teamwork approach in regard to my training process. Without exception, all Staff members were patient and always willing to communicate within an uncomplicated development process from start to completion. Always had a feeling of consideration, as if I were part of the IDSTC Family of Software Experts. A wonderful Company to do business with. I've been with the company for seven years. Thank you to all at IDSTC. You're the absolute Best! Sincerely - Ed MacTaggart, Private Membership of America, Inc. Cons I least enjoyed conversations with software development companies such as Gateway Payments System Software Engineers and my Bank Software Specialist with whom I have my NACHA File with. It seemed like other companies couldn't come down to levels of communications that were easy to understand. Never had that problem with IDSTC. Actually, this was a minimal problem. Again, all in all, I'm a satisfied client! Review Source Response from IDSTC February 17, 2022 Edward, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. NACHA and banks are always 'fun' challenges :). We appreciate your business and we look forward to supporting your success! KH Kristy H. President Consumer Goods Used the software for: 6-12 months ### "Versatile & highly-functional software that is easy to use and affordable" September 23, 2021 5.0 We would not have been able to launch our direct selling arm without IDSTC - they were within our limited budget but we didn't feel like we had to sacrifice quality, customization or potential growth capabilities. Overall, very pleased with Flight and would highly recommend. Pros IDSTC was easy to work with in implementing our software setup. The graphics and menus both on desktop and mobile devices are modern, fresh and easy to use for ourselves, our customers and our consultants. Cons Some of the reporting features can be confusing, but as we got to know the system this was not a big issue. Alternatives considered [ByDesign Technologies](https://www.capterra.com/p/151842/Freedom/)[Firestorm](https://www.capterra.com/p/151848/Firestorm/) Review Source Response from IDSTC February 17, 2022 Kristy, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We will continue improving our reporting functionality to ensure it exceeds your expectations. We appreciate your business and we look forward to supporting your success! JH Jay H. Owner Retail Used the software for: Less than 6 months ### "Previous user" November 16, 2021 4.0 Pros Uploading products was very simple and easy to implement. However building coupons and other components can be a little tricky in the beginning. I recommend having a few ideas during training and have there trainers build them with you. Do this for specials, deals, sales, coupons, ect. Get creative. Cons My biggest issue is the cost, especially the support cost. If you don't pay for their premium services you only get an hour or two a month of free support. After that, you start getting billed. used to work for a software company we provided free support to our paying clients! I feel that for what we pay monthly this should be included regardless of your monthly rate, at LEAST for the first six months after training. You may think you have somewhat of a good understanding of the tool when training is done, but once you get in there and you don't have your weekly call anymore with your performance contact you quickly find out you still need help...and you will find things that don't work. It's very easy to go over your monthly allotted time and they are quick to charge you for it. Review Source Response from IDSTC February 17, 2022 Jay, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We will continue to refine our support process to ensure you are getting the most value you can. We appreciate your business and we look forward to supporting your success! AS Amanda S. Director of Advocates Non-Profit Organization Management Used the software for: 6-12 months ### "Direct Sales - Team Building " September 15, 2020 5.0 The sales staff, Project management team and SVP were amazing Pros I like that my team can have easy access to their portals and are able to do everything for their business from their portals. I like the back end system and being able to see everything to be the most helpful to others in the company and to executive team. I like the support team, their accuracy, time spent with each ticket and willingness to get on the phone if needed. Cons There were a couple of features that I wished it had but nothing that was a game changer, just would have been nice to have Reason for choosing Flight Commerce It had everything we needed in one place and had the genealogy component to be able to expand and hold our team Review Source Response from IDSTC February 17, 2022 Amanda, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We appreciate your business and we look forward to supporting your success! KT Kiel T. Chief Creative Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "Next Level Support & Software" March 19, 2019 5.0 Pros For many years, our brand used software that was clunky and very hard to customize. We eventually made the switch to IDSTC and are so glad that we did! Not only is their staff extremely helpful, their customer support is outstanding, and their product is world-class. We can not recommend them enough! If you are looking for a top-notch software partner that will actually help to grow your business... IDSTC is definitely the best option. Cons Because everything is so customizable, we have not found anything that does not benefit our business. Review Source Response from IDSTC February 17, 2022 Kiel, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We are so happy our configure-not-code strategy has worked so well for you. We appreciate your business and we look forward to supporting your success! Rey P. Executive Director Used the software for: 2+ years ### "Many of my MLM/DSO clients use IDSTC for their back office, geneology and comp plan management. " November 6, 2017 5.0 Pros IDSTC offers an enterprise-level product that doesn't cost an arm and a leg. The list of features is very extensive and there's a not of customization available. It's also mobile optimized and fairly straightforward for a distributor to get maximum benefit from the available tools. One thing that really shines is the graphical geneology reporting that clearly shows how everyone is placed in the downline. Very clean user interface! Cons Due to all the features, there's a substantial learning curve. Expect several weeks of training to really get up to speed. Review Source ML Mark L. President Education Management Used the software for: 2+ years ### "Difficult to work with. Charge for everything." August 24, 2017 3.0 Pros It works normally except for a few problems. The girls are knowledgeable of their duties. Cons Have to pay just for them to LOOK at the problem, then you're afraid to have them actually fix it.Difficult to communicate with them with only one point of contact. We have several departments within our company (i.e. data input, billing, customer service) with particular questions, but we must use one person to ask all questions. When they make a mistake, they fight like hell to deny it. It took 4 years to get a refund and the error is still there. Review Source MB Mary B. Vice-President Apparel & Fashion Used the software for: 1-2 years ### "Sophisticated software for a reasonable price" May 15, 2019 4.0 Pros This software has come a long way in its Flight platform. Support has been excellent. Cons Glitches and bugs in the beginning, however they are now few and far between. Review Source Response from IDSTC February 17, 2022 Mary, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. As with any new platform, we definitely felt the growing pains of being the first cloud-native solution for this space. We hope you've enjoyed the tremendous improvements over the years. We appreciate your business and we look forward to supporting your success! jD james D. Managing Member Health, Wellness and Fitness Used the software for: 6-12 months ### "A ton of functionality affordably priced" February 4, 2021 5.0 Very responsive team - including on weekends if necessary Pros Once you get the hang of it, Flight offers tremendous flexibility and functionality. Much cheaper upfront costs than the competition as well. Cons It takes time to get the hang of it. And, the training occurs before you know what to ask. Review Source Response from IDSTC February 17, 2022 James, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. Reach out to us anytime for questions and don't forget to check our knowledge base. We appreciate your business and we look forward to supporting your success! JH John H. Consultant Consumer Goods Used the software for: Less than 6 months ### "Saved by IDSTC!" August 21, 2019 4.0 Support was incredible! I felt like I was the only customer they had. They have learned from their experiences and bring the enhancements to the system. Pros Tremendous value with upgrade options that are in line with your growth prospects Cons This is trivial, but the ease of use on the front end by consumers of those returning could be easier by one click. Reason for choosing Flight Commerce Yes Review Source Response from IDSTC September 16, 2019 John, thank you very much for the review. It is our commitment to provide the best-in-class platform for direct selling companies. We have also found that working in Flight is great with a cup of Prometheus Blend coffee from Public Domain! You can count on us to do what it takes to be your five-star provider! IC BR Bob R. VP Franchise Operations Used the software for: Less than 6 months ### "transitioning has been smooth, the customer support during transition has been exceptional" June 24, 2018 4.0 Pros The flexibility. The software offers so much flexibility it is allowing us to really think outside the box. We basically can do anything we can think of without expensive and time consuming updates. Being able to test changes in a staging environment is a huge benefit for us. Cons learning a new system. Not really a software issue but it has been the only stumbling block for us so far. Review Source Response from IDSTC October 24, 2018 Thank you for your response, Bob. We value your organization as a customer of IDSTC. We are pleased to hear you are enjoying the flexibility the software provides, as that was a primary driver during development. Having multiple environments can be key when making changes! As for the learning curve, since the Flight platform is extremely comprehensive in functionality, it can seem a bit steep. We hope you will find the intuitive approach to configurations will make ultimately make it easier to manage than ever before. Please let us know what we can do to help. 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