# ByDesign Technologies Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ByDesign Technologies the right MLM solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151842/Freedom/reviews --- ByDesign Technologies 4.8 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ByDesign Technologies Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BS Brandon S PresidentComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “ByDesign has provided software solutions for many years and has successfully implemented hundreds of Network Marketing and Party Plan companies.“ June 29, 2020 RS Rich S VP of Business DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The only negative is that I do not get to interact with the ByDesign team on a more regular basis.“ June 17, 2020 OY Orey Y SalesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “The bottom line is if you are looking for a cheaper option there are out there, but if you are looking for a software partner that you will never have to switch from then, ByDesign truly is your best option.“ August 10, 2020 OY Orey Y SalesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “Their price is one of the best comparatively speaking based on the tools and resources available.“ August 10, 2020 OY Orey Y SalesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “It's is great for start-ups as well and multi-million dollar industry giants.“ August 10, 2020 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Troy H. Chief Information Officer Consumer Goods Used the software for: 2+ years ### "Freedom byDesignTechnologies Review" November 7, 2019 5.0 As a long-standing partner, ByDesign has been good to support us. We have a good relationship of partnering on new functionality where they evaluate if it is something that is unique to our business or if it is something that can be utilized across their customer base. When they see reusability across their clients, they add it to their internal roadmaps for development. Pros Over the 12 years that we have been customers of ByDesign, we have seen many improvements to their base software. They have improved the user interface for both customer service and customers and expanded the offering to better support us as a global business in more than 60 countries around the world. We are able to run commissions weekly and monthly and pay our business partners on time. Cons The software was originally designed to take advantage of functionality unique to Internet Explorer. They have been working to make the software completely cross-browser. There are still a few areas in the software that rely on Internet Explorer to function correctly, but it is becoming more cross-browser with each incremental update. Alternatives considered [Exigo](https://www.capterra.com/p/181321/Exigo/) Reason for choosing ByDesign Technologies When looking at the cost vs. functionality evaluation, ByDesign came out on top in terms of overall value to our organization. Review Source OY Orey Y. Sales Wholesale Used the software for: 1-2 years ### "Best Software for Multi-Level Marketing Companies " August 10, 2020 5.0 ByDesign is great. We have had the opportunity to work with several MLM software providers. ByDesign is cutting edge in comparison to the other providers we have used. Their price is one of the best comparatively speaking based on the tools and resources available. Their mobile responsive back office with the Pro upgrade leaves nothing to want Distributors to be 100% successful in monitoring and tracking their downlines success. Customer service is a pleasant experience that always provides quick and professional responses. The bottom line is if you are looking for a cheaper option there are out there, but if you are looking for a software partner that you will never have to switch from then, ByDesign truly is your best option. It's is great for start-ups as well and multi-million dollar industry giants. Pros There are several features about ByDesign, and honestly, that is the power behind the software there is so much customization that can be made to my environment without having to do custom programming. Some of the more useful features are the promotions engine for running sales and promotions and auto-shipment. The ease of use the software is excellent; we launched live with them, and within 1-2 weeks, my customer service was pretty confident. Cons As of right now, the thing I like least is the shopping cart. It is miles above their competition as many MLM software companies still run on outdated themes that provide a poor user experience. ByDesign has made massive improvements, but it still lacks behind Shopify, Big Commerce, 3D cart, and ext. I know they have additional updates planned, but as it stands, it is a little behind the market. Alternatives considered [Flight Commerce](https://www.capterra.com/p/151853/IDSTC/)[MarketPowerPRO](https://www.capterra.com/p/151849/MarketPowerPRO/) Reason for choosing ByDesign Technologies The number one reason we chose ByDesign over the alternatives is because of their Revolution back office for Distributors. Hands down the best experience and most tools for a Distributors back office. It is so simple for a Distributor to find anything they need and track all aspects of their team. With BuDesign's rank coaching feature, Distributors never have to call into us to discover what they need to focus on to rank advance and coach their team to rank advancement. Additionally, the price is excellent, and the rest of their software is a bridge of both worlds' best when it comes to the alternatives. Switched from [Firestorm](https://www.capterra.com/p/151848/Firestorm/) We loved Trinity Software. They are a fantastic company to work with, but we found ourselves spending more money on customization to get the software to support us. So we decided to look around. We found ByDesign what we were going to spend 40k-50k to do a few customizations ByDesign had built-in to their platform. Additionally, as we continued investigating the software, we found many other standard holes in MLM software were not found at ByDesign. Since we have launched with ByDesign, we have found they are very progressive and aware of enhancements that their software needs. We have been pleasantly surprised that the areas we felt were going to be a pain point were fixed with software updates ByDesign has taken on themselves to fix. Review Source HM Heather M. Used the software for: ### "ByeDesign!! So glad they're gone" February 6, 2017 1.0 I am an independent consultant for a company which recently employed ByDesign to upgrade their e-systems. Some things we did not have at the time (support tickets, link the warehouse inventory to the ordering system) were fun. But after a year and a half of development, they still gave us an incomplete product at go time. We could not even close a party for nearly a month -- alienating our hosts. After a few months of very little improvement, our company went back to its proprietary software. We were ALL glad to say #ByeDesign. Pros A few different functionalities we didn't have before. Cons It didn't ever work well. Review Source BL Brad L. Dir. of Marketing Computer Software Used the software for: 1-2 years ### "A True Partner in Business" February 4, 2020 5.0 From start to finish, they were great to work with. The sales process was more of an education than a sales pitch. I know our whole team had a better understanding of the Direct Selling industry after just one call. Support has been great and our clients could not be happier. Pros I think the best aspect of Freedom is exactly what the name says. It gives you the freedom to customize and make the final product your own. It is adaptable and integrates very well with our products to give our clients a full suite of tools to build their Direct Selling/Party Plan businesses. The ByDesign team is focused on long-term relationships and it shows. Cons There was not really much to not like. When a hurdle approached both teams just put their heads together and we figured out a sustainable solution to the issue and moved on. Alternatives considered [Infinite MLM Software](https://www.capterra.com/p/152185/Infinite-MLM-Software/)[Exigo](https://www.capterra.com/p/181321/Exigo/) Reason for choosing ByDesign Technologies We actually have clients that use alternative products and we heard over time where these products were falling short. That is when we went out to find another solution. Well, we found several but Freedom by ByDesign offered more features and flexibility than the rest. Review Source KW Kevin W. IT Manager Apparel & Fashion Used the software for: 6-12 months ### "Review" February 28, 2020 4.0 Multi countries payout (de-centralized commission payout). Pros Software feature, good support team, commission engine/process performance. Able to run commission simulation. Cons 1\. Missing Integration/configuration instructions on 3rd party (taxjar,...) 2. Master inventory sku (Multi countries) 3. Time zone issues (Multi countries) 4. User right management 5. 1099 efile (electric file output) Alternatives considered [Flight Commerce](https://www.capterra.com/p/151853/IDSTC/)[MarketPowerPRO](https://www.capterra.com/p/151849/MarketPowerPRO/)[Prowess](https://www.capterra.com/p/178073/Prowess/) Reason for choosing ByDesign Technologies Support team, after hours support, contact person in Asia. Review Source Mark Skovron P. CEO | COO | Co-Founder | Executive Recruiter for Biz Development Reps Used the software for: 2+ years ### "Simply the most practical and dependable software for the marketplace." December 15, 2017 5.0 I am certain that we would not have been able to, and still would not be experiencing insane growth in our industry - if ByDesign didn't do their part so well. No CEO or COO wants to have to babysit, or even think about this provider solution once installed - we want to grow our companies. This company is literally responsible for allowing my home office team and Rep team to perform at their best with 100% confidence that everything provided will be delivered at all times. The Capterra form has hard-coated in that we are an Accounting firm - which is incorrect. We are a direct sales organization with 100+ at HQ and thousands of reps in the field at one company (listed) alone. Pros Dependable, affordable, accurate - which is incredibly critical. Very simple to implement, and use on a daily basis. We would not have been able to concentrate on scaling up without it. We have gone from start up to extraordinary growth in just a few years - very blessed - and ByDesign is able to keep up and keep us up and running! BeDesign also stands behind their work. Customer service is incredible and the customization we needed was completed completely 100% as requested. Customer service here - is what it should be with all companies. ByDesign does what they say, and much more. Their solutions work, and more. They are available, and eager to please. The product is up and running 99.9% of the time without any hiccups. I am getting what I pay for and much more. What else can anyone ask? Review Source Glen B. VP Compliance and Commissions Consumer Goods Used the software for: 2+ years ### "Great company to partner with, they treat your business as if it were their own" May 24, 2018 5.0 The software manages a vital piece of our business and we depend on it to function properly. Pros It is easy to use, convenient, and accurate. When something is released it works. If for some reason something doesn't work it gets fixed very quickly. The stability and reliability are unmatched in any other software system I have ever used. When customization is requested it is handled in the same way as regular updates and fixes. When it is released it works just as reliably as the rest of the system. These are the main aspects that are required of this software and they definitely deliver. Cons Custom work can take longer to get done than many people want. It also can cost more than we expect to spend on some occasions. This drawback is dwarfed by the fact that when released it works. Review Source Troy D. Leading Idea Crafter Used the software for: 2+ years ### "One of the best platforms I have used over the last decade. I must for any direct sales company!" April 30, 2018 4.0 Pros The platform is designed, with the end user in mind! In other words, the company created the platform to help the home-based entreprenuer run their business, and not just for the company to monitor their reps and sales. This additional focus on providing the independent professional the tools needed to run a successful home-based business, I beleive will lead to lower attration for the parent company. Most of the platforms I have reviewed, focus only on what will benfit the company in the long run. The team that developed the Freedom Platform seemed to go the extra mile and interview what is TRULY needed by the home-based entreprenuer. Cons Although the platform is created for the enduser, in many cases, the end user isn't fully aware of what they need. I beleive a little more video training provided in the back office will help any independent professional navigate this platform better. Although, the available support, is well above the average, I know firsthand the frustration of not fully understanding the best way to use the tools and reports I have at hand. Review Source B/TG Brian / Todd G. Director of Operations Consumer Goods Used the software for: 1-2 years ### "Smooth Implementation for a Startup and Reliable Core Functionality" December 14, 2017 4.0 Pros I had two primary software concerns when launching our business. First was that we had a relatively untested concept and did not know how quickly our business might scale, so we needed to select a decently-priced solution that could still handle rapid growth when called upon. ByDesign had a good mix of small and large clients that eased this concern, and was competitively priced with others we evaluated. Second was that we did not have a lot of recent party-plan experience in-house from the past couple years so we needed a solution that had already thought through current industry processes and could deliver all the best practices. They are continually improving the product with additional features and are great at sharing the broader roadmap with us so we have a clear picture on how they view the future of the platform. If you want a solution that is time-tested and that can work with minimal setup out-of-the-box, you should really be talking to ByDesign. Cons Item management might be more cumbersome for a company with thousands of distinct inventoried SKUs. Review Source Noel H. CEO Computer Software Used the software for: 2+ years ### "I appreciate the sales team for being straight-up and industry knowledgeable. Experience is king." February 14, 2018 5.0 Community review Pros The sales and use tax integrations are comprehensive and maintenance free. This allows for correct tax calculation and reporting. While other competitors have sales tax solutions, this one is a perfect balance in price and user ease. Cons Needs more options for automated compliance, like registrations and annual reports. While this is current service option, a click and play would great. Review Source DA Devon A. IT Administrator Cosmetics Used the software for: 2+ years ### "Easy to use, easy to deploy" February 26, 2020 5.0 Pros Easy to configure on the admin side. Deployment and field adoption went smoothly. Rollouts is new features but monthly. Cons Delay of the new party module, was supposed to be delivered around July 2019. Review Source SS Stephanie S. Product Specialist Cosmetics Used the software for: 2+ years ### "Freedom is easy to use" February 26, 2020 5.0 It was easy to learn and use on a daily basis Pros Easy to use and learn. I love this software and the people that support us. Cons Too many options, I only use a functions. Review Source BS Brandon S. President Computer Software Used the software for: 2+ years ### "ByDesign Freedom" June 29, 2020 5.0 Pros ByDesign has provided software solutions for many years and has successfully implemented hundreds of Network Marketing and Party Plan companies. We give the highest marks to ByDesign for always offering the best solutions in their price range to the direct sales industry. The ByDesign team is very easy to work with, very smart and always focused on doing the right thing for their clients. Cons Freedom provides a lot of options, which is great for flexibility but does require a small learning curve. Review Source PA Paul A. Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Incredible system and user friendly" June 12, 2019 5.0 I am able to be on top of my team and track the daily pulse of my business. 😍 Pros The ability to see in real time what’s happening with my organization. Cons I would say the App had a few I tail glitches but together we are working them out. 😀 Review Source RM Rachelle M. Independent Distributer Health, Wellness and Fitness Used the software for: 1-2 years ### "Life made easier" June 12, 2019 5.0 Pros The software is user friendly for all ages. The quick links are very helpful for my business. customer support is fast and efficient. Cons No cons... I only have great things to say. Review Source SC Sonya C. Director of Partner Relations Used the software for: 2+ years ### "Formally employed at ByDesign & continue to work with them" January 25, 2018 5.0 Pros ByDesign's Freedom software is one of the few platforms that offers ease of use, tremendous client support and excellent training. Their implementation team works with you to ensure your understanding of the platform and are a good resource. Finally, their understanding, appreciation and knowledge of the industry comes through in every department. Cons ByDesign has obiviously worked hard to eliminate blatant cons to their platform. Their continual work to maintain a solid platform is evident. Review Source PL Philip L. Principal Alternative Medicine Used the software for: 6-12 months ### "Using Bydesign for customer" February 28, 2020 5.0 They try to go the extra mile. Pros The staff are great, they are knowledgeable and helpful. Cons So many options to use. Positive but overwhelming. Reason for choosing ByDesign Technologies NA Review Source LL Lisa L. owner E-Learning Used the software for: Less than 6 months ### "Stay focused with this app that can block you from distractions" March 11, 2020 5.0 Great experience because finally I can shut out any distractions and get serious work done. Pros It does what it is supposed to do. By preventing access to distracting websites, it gives freedom and time to its users. Cons I like the features and it's a practical way to gain focus because it's easy to get distracted online and with our devices. Review Source WT Will T. Direct Sales Manager Computer Software Used the software for: Less than 6 months ### "Transparent - Fair - Easy to work with" August 13, 2019 5.0 Pros It is open to integrations and we are able to tie our software in to ByDesign to provide a full suite of tools to empower customers. Cons N/A - haven't found a Con of working with Freedom/ByDesign in our process thus far! Review Source RW Rolando W. V.P. Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Freedom has been the perfect fit for our business" November 7, 2019 5.0 Pros Freedom has been the perfect fit for our business, with so many features out of the box it was an easy process to switch from our old provider to Freedom. The system has been very reliable and allow us to grow the business without spending much time on system maintenance. Some of our favorite features are: 1. Easy to use. The software is designed where you get the most relevant information is a nicely formatted screen and it is easy to drill down for detail information. 2. Plenty of reports. When we need some new piece of information, we usually find a report that will give us exactly what we need. We like the feature where we can export to Excel. 3. Many built in interfaces. It was easy to interface our credit card gateway, shipping, and paying vendors. 4. I use the data warehouse feature. It allows for custom reports and custom applications. 5. Support. It is very nice to know that if we call support a person will answer the phone and help us. Although they have a ticketing system the human touch is very much appreciated. 6. The back office and shopping cart are easy to maintain and easy for the Distributors to use, also easy access from Freedom to the back office. 7. Software releases happen often, and new features are made available to us. 8. There is a lot help documentation and videos on the system. I have found many answers to my questions by watching videos and in the process learning about new features. Cons I really don't have any cons about Freedom Reason for choosing ByDesign Technologies Technology, price, features and the Freedom team. Review Source Donna Marie S. Founder Legal Services Used the software for: 2+ years ### "ByDesign Software Keeps Getting Better and Better!" November 15, 2019 5.0 As an Expert Legal Compliance Consultant (I set up, monitor and run Compliance Departments exclusively for Direct Selling), I have seen the ByDesign software in many companies. When a client tells me they have another software, I cringe knowing the importance of smooth-running software specifically for this industry. The ByDesign software is so functional and easy to use I have seen new employees jump right in with minimal training. Staff loves it! Pros The ByDesign Software for Direct Selling is the most advanced software for our industry I have ever had the pleasure of using. The Software provides not only the state-of-the-art genealogy tracking and commissions calculations, but as well, it offers so many marketing features that really give a new company a leg up on their competitors. What I like most about this software is that it works! Cons If I was going to make one change to the software it would be that it has more graphics on the back-office dashboard. More and more clients are sharing that they not only want it to work very well, but it has to look awesome too. Reason for choosing ByDesign Technologies The clients that have selected Freedom are busy working their businesses. They are not busy trying to solve software problems, commissions run that don’t run and contacts that disappear. It is a delight to not have to deal with these issues when a client has ByDesign software. Review Source SS Shelley S. Exec. VP of Support Services Cosmetics Used the software for: 2+ years ### "Perfect Fit from Beginning to Growth" August 7, 2019 5.0 The Freedom staff have been very helpful in assessing our needs as we grew. Their support team is very patient when working through any issues. When "bugs" appeared, they pretty much were always user error and they were able to explain what the solution was to correct the situation. We have found ByDesign to be the perfect solution for Sweet Minerals as they are willing to listen to our opinions and needs and create the solutions for our growing company. Pros It was affordable for us when we reached the size to need backoffice software yet was buildable to our needs today when we could afford to add additional features. Cons Other reviewers - We were "warned" that ByDesign would "nickle and dime" us for everything. What we learned was that was not what they were doing. They were allowing us to purchase additional addons as we grew rather than forcing us to purchase all at the beginning when it was impossible for us to get a backoffice for our field at those costs. Review Source KP Kurt P. VP of Operations Consumer Goods Used the software for: 2+ years ### "Very good package" March 2, 2020 4.0 Freedom is a very stable platform that has fantastic customer support behind it. Pros The software gives us a lot of flexibility to configure it in many different ways. From the way items are displayed in the shopping cart to running different promotions. Cons We are a party plan company, and we feel the party plan module needs a fair amount of updating. It should be an intuitive process and currently it is not. Alternatives considered [Prowess](https://www.capterra.com/p/178073/Prowess/) Reason for choosing ByDesign Technologies Pricing and solid performance Review Source AM