--- title: "Retently Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retently Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/151754/Retently-NPS/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Retently Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retently ## What is Retently? Boost your Customer Experience with Retently, a platform for collecting insightful feedback via surveys, and turning Detractors into Advocates. ## What is Retently used for? [NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retently?[Manage this product listing](https://www.g2.com/products/retently/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retently 4.9 (31) VS. [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (30) Ease Of Use 4.7 (10,512) Value For Money 4.7 (29) Value For Money 4.5 (6,549) Customer Service 4.8 (29) Customer Service 4.5 (5,858) ## Retently alternatives [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151754/Retently-NPS/alternatives/) ## FAQs about Retently Overview ### Which roles and teams benefit most from Retently? Retently is most used by customer success, customer service, and CX teams that collect feedback, monitor satisfaction, and follow up on detractor responses. Product and operations managers use survey insights to prioritize improvements, while marketing leaders and executives track customer sentiment, retention risks, and service performance. Answer based on 30 reviews Overview ### What company size and specific industries is Retently built for? Retently is designed for B2B software and SaaS, ecommerce and retail, financial services, insurance, and telecommunications and media companies, making it a fit for organizations in these sectors that need customer feedback and retention management. The description does not specify a company-size focus, so it appears suitable across business sizes. Features and Usability ### What are the key features of Retently? Retently offers NPS survey structure, pulse surveys, anonymous feedback, and feedback management for collecting customer input. It also includes campaign management, segmentation, and multi-channel distribution, plus reporting and analytics such as campaign analytics, real-time reporting, sentiment analysis, and customizable reports. Pricing ### How much does it cost and what fees or limitations are included? Retently starts at $50 per month for the Basic plan, billed annually. Essential costs $179 per month, and Professional costs $359 per month with a free trial. Reviewers call the pricing reasonable and note low cost, though Basic has limited campaigns and multilingual sending can be troublesome. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Retently integrate with? Retently integrates with over 100 third-party tools, including ActiveCampaign, AWeber, Airtable, Asana, Basecamp, BigCommerce, Adobe Commerce, and Agile CRM. Its catalog spans marketing automation, project management, CRM, ecommerce, scheduling, and customer-feedback workflows, allowing teams to connect survey data with the platforms used across their operations. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Retently offer? Retently provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided setup, webinars present scheduled instruction, documentation offers written reference material, and videos provide visual guidance for self-paced learning and review. Getting Started and Support ### What customer support options does Retently offer? Retently provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support team as prompt, helpful, and easy to reach, with quick responses and effective guidance during setup or issue resolution. Some also note that support takes feedback seriously. Answer based on 7 reviews ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Retently supports all three of the features reviewers consider most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat customer relationships, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve retention efforts and deliver more consistent customer experiences. Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data NPS Survey Structure 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Multi-Language 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Retently 83 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.7 (29) Free Trial [View pricing plan details](https://www.capterra.com/p/151754/Retently-NPS/pricing/) Basic $50.00 Flat Rate,Per Month It includes: - 2500 Monthly Surveys - 3 Survey Campaigns - 3 User Seats - Activecampaign - Anonymous Employee Surveys (Enps) - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Data Export - Email & Slack Notifications - Email Surveys - Embed Survey - Feedback Management - Freshdesk - Kiosk Surveys - Link Surveys - Mailchimp - Multi-Language Survey Templates - Multiple Survey Questions - NPS Benchmarks - Page Redirect - Question Routing - Self-Service - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Essential $179.00 Flat Rate,Per Month It includes: - 10000 Monthly Surveys - 10 Survey Campaigns - 10 Trends - 10 User Seats - 20 Trend Groups - Activecampaign - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Survey Url - Data Export - Data Residency - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Professional $359.00 Flat Rate,Per Month It includes: - 20000 Monthly Surveys - 20 Survey Campaigns - 20 Trends - 20 User Seats - 40 Trend Groups - Activecampaign - AI-Powered Sentiment Analysis - AI-Powered Text-Analysis - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Integrations - Custom Survey Url - Data Export - Data Residency - Dedicated Account Manager - Dedicated Onboarding & Implementation - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Phone Support - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Salesforce - Segment - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (29) 4.8 Based on 29 reviews ## User reviews Overall rating 4.9 Based on 31 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(2) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful HO Head of CX Analytics, AI and Optimisation Head of CX Analytics, AI and Optimisation Used the software for: Less than 1 year ### "Head of CX Analytics, AI & Optimisation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 We take our customers’ feedback very seriously and read every single comment, but I've yet to come across another business that does the same until now - it's super refreshing! Retently came highly recommended by a colleague who has used them at his previous work, I now understand why and am a promoter of Retently myself. Pros The platform is fast, reliable and easy to use. Customer support is excellent, they not only resolve issues quickly but takes on feedback to add new features as well. Pricing is extremely competitive too. Cons Alert template was quite limiting, we’ve had to pay extra to build a bespoke editor. Reporting is also a bit limited. But they are very quick to deliver new features and readily take on feedback, so these are very minor issues. Chris T. Director Used the software for: Less than 1 year ### "Retently is a great NPS feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2024 Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. Pros I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. Cons None really...would be nice if it had native SMS reviews. Stevan N. Co-Founder Used the software for: I used a free trial ### "Product is okay. But Service is terrible. Not recommended" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 15, 2024 I would not recommend this simply because we have lost lot of time exploring this software Pros As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took Cons Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. Evan C. Head of Customer Service Operations Used the software for: Less than 1 year ### "Solid Platform, Great Support, Very Affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2021 Pros The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use. Cons There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch. George M. Lead Customer Success Manager Used the software for: Less than 1 year ### "Does what it promises" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 7, 2019 We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them. Pros Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc) Cons Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app. MA Marketing and Community Coordinator Marketing and Community Coordinator Used the software for: Less than 1 year ### "Clean, beautiful design, intuitive interface, great customer support, and a high value product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 Ease of use, beautiful and intuitive interface, cost effective. Pros I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me. Cons None! CS Customer Success Manager Customer Success Manager Used the software for: Less than 1 year ### "Easy-to-use NPS tool" 5.0 April 18, 2018 Pros Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan. Cons I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too. CS Customer Success Officer Customer Success Officer Used the software for: Less than 1 year ### "Intuitive tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2019 Pros The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required. Cons Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model. F& Founder & CEO Founder & CEO Used the software for: Less than 1 year ### "The Retently team was very helpful in getting up and running. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2018 Easy implementation of industry standard NPS product. Pros Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business. Cons No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly. FA Founder and Chief Connector Founder and Chief Connector Used the software for: I used a free trial ### "Quick and Easy!" 5.0 August 22, 2018 I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started. Pros I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that! Cons Can't think of a thing! It was super easy. [View all Reviews](https://www.capterra.com/p/151754/Retently-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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