# Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lattice the right Performance Management System solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151676/Lattice/reviews --- Lattice 4.5 (204) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 Colin J IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is good, based on user experience, value for money, integration with HRIS, navigating through new appraisal documents.“ November 6, 2025 AS Andrew S HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Lattice is linked directly to our HRIS and we can not make changes in Lattice that are not in the HRIS - Example, if we wanted a person to be a shared manager or supervisor in Lattice, but did not want to make that change in HRIS.“ June 17, 2024 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chuck K. Software Engineer Financial Services Used the software for: 6-12 months ### "Great features and easy to use" August 15, 2025 5.0 I have used Lattice for goals, 1:1 updates, PTO requests, viewing the organization chart, and completing various company surveys. I find all these tasks to be easy to do within Lattice. Pros Lattice is easy to learn and provides a lot of features for our company. The ability to find features and information is also easy with the home page and left-hand navigation bar. Cons The tool is laid out very well. The biggest compaint about it that I have is understanding how to set up goals. There is a SMART goals section and a grow section. For setting up personal goals, the right selection is "grow", but I often forget and select SMART goals which are more department or company-wide things in my experience with the tools. Review Source Colin J. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Performance tool with customization" November 6, 2025 5.0 It is good, based on user experience, value for money, integration with HRIS, navigating through new appraisal documents. Pros Easy to navigate, UI, then user friendly for 1:1's agenda to update and keep track. Retain all appraisal docs. in one platform. Cons When someone resigns as a manager then HR has to export records as we cannot update record to move files within the accounts. Review Source BL Bill L. Lead HR Talent Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Quick and Easy HR software product but lack innovation" December 7, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source James L. Director of Finance Computer Software Used the software for: 2+ years ### "A great tool for people management" December 20, 2025 4.0 It has been a great experience having an easy to use platform that help drive employee engagement, better internal communication, and is an excellent at helping managers oversee their teams. Pros Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees. Cons I think the thing that is most challenging about Lattice is that many of the feature are great, but the pricing for them outweighs the potential benefit given the size of our organization. Review Source BN Biram N. Head of communication Public Relations and Communications Used the software for: 2+ years ### "A great employees management software." September 11, 2025 4.0 Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions. Pros The software has very reliable analytics and reporting features. Availability of customizable templates which makes standoutamongst other similar tools Ease of use and availability of real-time vendor support services. Cons Everything about the software is good from customer services to userbility and intuitiveness. I have nothing against the tool. Review Source RG Rajesh G. Operations manager Computer Software Used the software for: 1-2 years ### "An easy HR tool for Feedback and Reviews with some tweaks in OKRs" November 3, 2025 4.0 Pros Lattice is easy to use. it has small simple menu on the sidebar comprising of 1:1 & feedback, Growth and OKRs and performance reviews Cons If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives. Review Source AC Ash C. IT Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Access for reviews" September 22, 2025 4.0 Pros The ability to centrally manage all of our review cycles and put out employee surveys quite quickly with minimum admin. The platform is very intuitive, making it easy for both managers and employees to engage with the process. I also like the clear visibility into performance trends, which helps drive better conversations. The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs Cons Some areas can feel a little overwhelming at first, as there are many features to get familiar with. The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules. It also takes time to fully configure everything to match our processes, so there’s a bit of a learning curve before you get the most value out of it. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Lattice gets the job done!" June 4, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source SK Sarah K. People Ops Manager Computer Software Used the software for: 2+ years ### "Best performance management tool on the market" July 9, 2025 5.0 Lattice has been the premier performance management tool that we have used as a company. They are continuously rolling out new features, have prioritized AI functionality, and have a really great customer support team to help us with all of our questions along the way. Pros The customization of question templates and review cycles has been such a pro. We've appreciated the ability to customize permission profiles. The user experience and interface are really easy to follow, and their recent AI phone functionality for review writing and search bar questions is a big time-saver. Cons We integrate Lattice with Rippling (our HRIS), and there are some limitations with custom fields for demographic data that will sync between the two systems. Additionally, Lattice doesn't have automated reminders for manual review cycles. Review Source CG Carl G. VP Strategy and Leadership Operations Information Technology and Services Used the software for: 1-2 years ### "Great for a growing smaller company" August 20, 2025 4.0 Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simplification and better user experience Review Source AS Andrew S. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Technology Company 1 year review" June 17, 2024 5.0 Overall it has been great, it takes a good year, and reminders, to get staff and managers to utilize the tools it offers. But once they start using the system they enjoy and get value from it. This was particularly obvious during review periods where a lot of the needed information was already available in the goals and one-on-one meetings. Pros Documenting and assisting managers and staff with one on ones. Goal setting options and customization Cons There have been a few custom reports or tweaks that would be nice. Lattice is linked directly to our HRIS and we can not make changes in Lattice that are not in the HRIS - Example, if we wanted a person to be a shared manager or supervisor in Lattice, but did not want to make that change in HRIS. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customization and bad UI/UX, lack of integration with Outlook and 0ne-on-one updates. Review Source MRR Melissa Ruiz R. HR Manager Utilities Used the software for: 1-2 years ### "Great Employee Engagement Management " June 14, 2024 5.0 It has been great! I have learned a lot by myself, and now we have an account manager which is nice to refer to. Pros A one-stop shop for all of your employee engagement needs. Once place where everything is recorded. Cons The goals portion is not working for what we need it to do. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Lattice One platform that is centralized in employee engagement Review Source NQ Naya Q. Missionwired Marketing and Advertising Used the software for: 1-2 years ### "Lattice Lover" March 30, 2025 5.0 Very good, love the user interface and the easy of use. Pros Very easy to use and streamlines review process. Cons I feel that since it's accessible only through single sign on it's easy to forget! Review Source BC BEN C. CUSTOMER SUCCESS MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Lattice + Slack Integration" December 2, 2024 4.0 I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. Cons I would like lattice to be tied to my HR or Benefits which is Rippling Review Source KP Kaylynn P. Learning and Development Operations Specialist Consumer Services Used the software for: 2+ years ### "Lattice is a good tool" November 14, 2024 5.0 Positive experience. Would recommend this tool. Pros Clean and easy UI/UIX. Reporting Is solid. Cons Can be glitchy at time. Search ability could be better. Review Source HK Hayley K. Programmatic Trader Marketing and Advertising Used the software for: 2+ years ### "Lattice Review" September 4, 2024 4.0 Pros We use lattice for company and individual goal setting. I like that it creates a transparent way to share goals; I can see everyone's goals and they can see mine. This is great to track progress for growth/promotion reasons and it keeps me accountable. This also gives me a view into goals across departments so I gain more insight into the overall business. Cons My least favourite thing about lattice is the UI itself. I do not always find its pathways clear, and therefore, navigating can be tricky. Review Source KB Katy B. People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Employee Engagement at its Finest! " June 12, 2024 4.0 It is a great tool, easy to use and simple to set up. The Lattice team is incredible and always available to help troubleshoot, set up and guide us whenever the need arises. Pros The survey feature is a great tool for our company. We use this to gain valuable insights into the sentiments of employees regularly over the year. We also make use of the reviews feature twice a year to conduct our performance feedback cycles. These are wonderful tools for managers who have all the previous feedback, 1:1s, updates and other data from Lattice at hand when completing their performance reviews. Cons I find the data quite difficult to navigate with certain features. Some of the analytics are really amazing, and the info we get from the surveys is really wonderful. However, when it comes to more intricate reporting Lattice doesn't make it easy to find the data I am looking for. For example, figuring out which managers have not yet completed their downwards reviews. Review Source CJ Christine J. Sr. People Operations Marketing and Advertising Used the software for: 2+ years ### "Pro Lattice " June 11, 2024 5.0 We have consistently been wow'ed by our experience with both Lattice as a tool and the customer support. Pros The various tools and flexibility within the system. We also love the consistent upgrades and new feature releases. They are always seamlessly. Cons Some areas are a little more difficult to navigate but the support team has always come to the rescue. Review Source JG Julie G. Senior Manager, HR Logistics and Supply Chain Used the software for: 1-2 years ### "Nice tool for Growing Companies" June 24, 2024 5.0 Pros Lattice is very intuitive in it's design of end employee use. When unrolling new products, leaders and employees are able to absorb navigation fairly quickly Cons There's a lot of features that seem to be built off of specific customization or backend architecture set up that doesn't quite connect seamlessly across platforms. For example, some permissions are easily created for the engagement platform that are not available in the Performance Platform. Or there are Feedback Prompts built into the system, but they are not customizable. Review Source MM Maggie M. HR Generalist Financial Services Used the software for: 2+ years ### "We love Lattice!" June 11, 2024 4.0 I've only been at my company for a short while, but I implemented Lattice in an old role 4 or 5 years ago. It's been incredible to watch the journey of product development and growth over the years. In general, I've had a really easy time getting help or support where I need it. Pros Lattice sits at the center of many of our management practices. We leverage the Updates feature to create valuable time in 1:1s, which we also manage in Lattice. We also use their Goal and Growth modules to manage OKRs and Individual Development Plans, respectively, allowing us to track and drive conversations between managers and teams. This also creates a ton of transparency for us as an organization. Cons Some of the survey and review administration can be less than intuitive to find or implement. Keep building out reporting and a UX-focused admin panel! Review Source DC Darra C. Strategic Operations Manager Marketing and Advertising Used the software for: 2+ years ### "June 2024 Review" June 17, 2024 4.0 Phenomenal support team and a fabulous product. Pros It's an incredibly intuitive tool with a plethora of support documents and trainings available for employees. We particularly love the feedback tool and it's a one-stop shop for all employees to view org chart, feedback, talent review, company goals & initiatives, and more. Cons Would like more customizable reporting functions Review Source BE Brian E. People and Operations Lead Information Technology and Services Used the software for: 1-2 years ### "Five Stars for Lattice" June 20, 2024 5.0 Pros Lattice is very easy to use and their customer support is stellar. Not only does the HR team love it but employees say it is the best system they have ever used too! Cons From time to time there are little glitches. But nothing the customer service team can not assist with. If there is no work around to a problem we can leave product feedback and it is taken seriously. Review Source HB Helena B. HR Manager Accounting Used the software for: 1-2 years ### "Very Good and User-Friendly Product" June 20, 2024 4.0 Pros I love the ease of use. When I joined the firm, I had no training in Lattice, but was able to easily navigate. Cons There currently isn't the ability to upload documents with a review or with feedback. Review Source MP Maya P. Senior People Operations Specialist Government Relations Used the software for: 2+ years ### "My review " June 11, 2024 5.0 Pros I like the performance review and survey capabilities. I like that you can filter survey data by role, gender, performance, etc. Cons I wish that the compensation module was included in the base product. I also wish that you could track performance reviews of a single person across time and download them all. Review Source CD Chris D. Sr. Dir, HR Internet Used the software for: 1-2 years ### "Great Platform!" June 18, 2024 5.0 Pros Easy to use as an admin. You can set up reviews, surveys, etc. Cons I'd like more features around compensation management. Otherwise it's great all around. Review Source Similar Products Featured ## Related categories [OKR](https://www.capterra.com/okr-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Career Management](https://www.capterra.com/career-management-software/)