--- title: "Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lattice the right Performance Management System solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151676/Lattice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Lattice 4.5 (206) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 NZ Nazifa Z Patient Care AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It provides a great structure for managing 1:1 meetings and ensures that any feedback from team members is accessible to both you and your manager.“ April 1, 2025 CG Carl G VP Strategy and Leadership OperationsInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems.“ August 20, 2025 ## Showing most helpful reviews Showing 1-25 of 206 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Demilade O. Learning and Development Advisor Used the software for: Less than 1 year ### "A decent tool for employee management" August 20, 2026 4.0 Lattice was easy to use, modern in its setup and structure and came with several features for the modern and future workplace. Pros Lattice is a modern employee management tool that drives engagement and team collaboration while fostering personal professional development and progress. Lattice has multiple features from feedback sharing to goal setting, reviews management and more. Cons Even though the software is modern and resource/feature-rich, it felt expensive and not all the features were always equally relevant. Review Source Senior DevOps Engineer Used the software for: 3-5 years ### "Easy to use but has it's limits" August 16, 2026 5.0 Overall the experience is positive, but as a single system it only helps with one portion of the people-team-toolkit. Pros It is very easy to get started with and very simple to complete reviews, eNPS surveys and more. The OKR tracking is also very useful with it's multiple measurement types. Cons Most of it's features are very simple to use, but it does lack useful metrics on the user side. I can't speak for the manager side but I do wish there was more visibility on the IC features. Review Source Colin J. IT Operations Manager Used the software for: 3-5 years ### "User-Friendly Performance Management Platform" June 3, 2026 5.0 Overall, Lattice has been a good platform for managing performance reviews and employee feedback. It is user-friendly, integrates well with HR systems, and provides good value for the organization. It helps teams stay consistent with appraisals and ongoing performance conversations. Pros Lattice is easy to use and helps keep performance conversations organized. The interface is simple to navigate, and it is helpful to have 1:1 agendas, appraisal notes, and performance documents stored in one place. Cons It can be difficult to manage records when a manager leaves the company. Moving or updating ownership of files and employee records could be more flexible, instead of needing HR to export documents manually. Review Source Recruiter Used the software for: 1-3 years ### "Lattice Review" May 13, 2026 5.0 I have loved my experience. They made implementation and overall use of the platform very digestible. Pros The workflows and onboarding templates. They were easy to use and easy to create and personalize. Great support team to work with. Cons The sunsetting of the onboarding module, templates and overall HRIS system. It was a great system, sad to see it go. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lattice has a lot more customizable options when it came to the HRIS platform. Review Source Tyra O. People Operations Specialist Used the software for: 3-5 years ### "Enjoyable to work with! " April 16, 2026 4.0 Overall, I really enjoyed working with Lattice, and I wish we had kept them on our tech stack. I was sad to hear we made the decision to move away from them. Pros I liked how intuitive the high-level layout of Lattice is. I specifically really like the 1:1 capability and got really comfortable in that format. I also think their 360 review capability is awesome-- reviews and surveys always felt very personalized and smooth. Cons The goals framework is very confusing. I feel that there's almost too much capability in terms of tying goals back to each other-- they just get twisted around in circles instead of a nice hierarchy, which I believe is the desired outcome. Review Source Hannah C. LMFT Used the software for: 1-3 years ### "Seamless place for all things workflow related " March 30, 2026 4.0 Pros Lattice is a helpful way to manage workflow questions, create weekly workflow summaries, and to manage meetings and agendas. Cons I wish it had more features and trainings offered for their services offered. Sometimes I stumble upon new things that the service can do and wish I’d known sooner about particular details. Review Source Rakhi V. QA Used the software for: 1-3 years ### "Lattice Review" March 27, 2026 4.0 It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time. It also helps reduce ambiguity during review cycles since context and history are easy to refer back to. Pros it keeps performance conversations structured and consistent—goals, feedback, and reviews are all in one place, so nothing gets lost across chats or docs. It also makes it easy to track progress over time and stay aligned on expectations, which helps reviews feel more objective and actionable. Cons Some workflows (goals, check-ins, review steps) can feel click-heavy and time-consuming, especially when you’re just trying to make a small update quickly Review Source Sales and Support Used the software for: 3-5 years ### "Does a lot, if you can find it!" February 23, 2026 3.0 Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find. Pros It does a ton - employee reviews, 1:1 meeting tracking, employee org chart, employee feedback, performance summaries. Cons Something isn't quite right about the navigation. I find it easy to get lost and hard to find the right features or submenus I want to be in. Review Source Bitcoin Adoption Specialist Used the software for: 1-3 years ### "A Helpful System for Visibility and Recognition" February 19, 2026 4.0 Overall, my experience with Lattice was positive. It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations. Like most tools, its effectiveness depended on how intentionally it was used by managers and teams. Pros It was nice having a clear system to regularly share what I was working on and what I had accomplished each week. Posting updates helped me make my work visible and track progress over time, and that directly helped when it came to promotions and performance conversations. I also really liked that Lattice was connected to Slack. Being able to give teammates praise publicly and receive praise in return made recognition feel natural and timely instead of forced or delayed. Cons At times, parts of Lattice felt a bit rigid and process-heavy. Some workflows seemed more about checking a box than having a meaningful conversation, especially if the team was already aligned. Notifications could also pile up and start to feel noisy, which made it easier to tune them out. Review Source PG Paulo G. Se. Qa Automation Engineer Used the software for: 1-3 years ### "Good tool to manage work objectives" January 6, 2026 5.0 It is a great tool to get feedback from colleagues and managers regarding your tasks, objectives and progress Pros the easy way you can determine your objectives and monitor results through the whole year allowing peer review to improve your performance Cons it requires too much training to get full usability and pricing becomes high when add-ons are required Review Source Software Engineer Used the software for: Less than 1 year ### "Great features and easy to use" August 18, 2025 5.0 I have used Lattice for goals, 1:1 updates, PTO requests, viewing the organization chart, and completing various company surveys. I find all these tasks to be easy to do within Lattice. Pros Lattice is easy to learn and provides a lot of features for our company. The ability to find features and information is also easy with the home page and left-hand navigation bar. Cons The tool is laid out very well. The biggest compaint about it that I have is understanding how to set up goals. There is a SMART goals section and a grow section. For setting up personal goals, the right selection is "grow", but I often forget and select SMART goals which are more department or company-wide things in my experience with the tools. Review Source Director, People Used the software for: 3-5 years ### "Lattice - Engagement & Performance" June 18, 2024 4.0 Pros Using Lattice has been a game-changer for us, providing actionable insights from pulse surveys that help us stay attuned to our team's sentiment and address concerns proactively. By integrating various data sources, Lattice offers a comprehensive analysis that highlights important trends and patterns in employee performance and engagement. This proactive identification of trends supports a positive work environment, allowing us to intervene timely and effectively. Additionally, Lattice's detailed visualizations enhance our decision-making, empowering us to make informed choices that boost employee satisfaction and retention. Ultimately, the real-time feedback and strategic insights from Lattice have fostered a motivated and loyal workforce, driving our organizational success. Cons While Lattice has been incredibly valuable, there are a few minor drawbacks worth mentioning. As a smaller company, we sometimes find that certain data is unavailable in drill-downs, limiting the depth of our analysis. Additionally, we would love to see continued development in tying different components together to create more complete talent profiles. The platform’s comprehensive features are great, but more seamless integration would enhance our ability to get a holistic view of each employee. Despite these minor issues, Lattice remains a powerful tool for performance management and employee engagement. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Enabled more robust performance management processes, especially the utilization of career tracks. Review Source Bill L. Lead HR Talent Consultant Used the software for: 1-3 years ### "Quick and Easy HR software product but lack innovation" December 13, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source Margaret M. Cheif People and Experience Officer Used the software for: 3-5 years ### "Lattice: Elevating Engagement and Growth with Powerful Tools" August 28, 2024 5.0 Lattice has significantly elevated our performance engagement and growth processes at NPX. It offers a comprehensive suite that aligns perfectly with our needs, boosting engagement and supporting our people operations with actionable data. We fully utilize its features—1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs—all of which are intuitive and effective. Pros Lattice has been a game-changer for NPX, offering a comprehensive platform that enhances engagement, supports our people operations, and provides actionable insights through excellent data. We utilize its full suite of functions, including 1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs. The functionality is robust and intuitive, making it easier for us to align our teams, track progress, and drive continuous improvement. Lattice’s impact on our employee engagement and development has been profound, helping us to foster a culture of growth and performance. Cons We have encountered some limitations in customizing templates, like performance reviews, but Lattice is continuously improving in this area. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing Lattice More functionality than competitors, features that supported our people goals and expectations, all of the features we wanted in one platform Review Source Liam M. People Operations Manager Used the software for: 1-3 years ### "Add Structure and Automation to your Performance Management" July 29, 2019 4.0 The overall experience has been awesome and the software has taken a small internal desire to implement better goals tracking and a more automated approach to 1:1 and reviews in general and it's accomplished that and more almost by osmosis. Just having the software put us in a better position to implement a process for each. The software itself is extremely approachable and simple but allows for a ton of flexibility in implementation and use allowing it to serve as much more than a simple, once yearly applicated software driven proecss around performance reviews int he traditional sense. Pros The simplicity of use and flexibility in terms of custom use and application of different modules within the software. We approached this software with a process plan and goal structure in mind and Lattice was very resilient to it's implementation digitally as well as provided further insight into what better avenues there are and why. The Customer Sucess team is great with approaching additional product development endeavors through their support desk. Multiple times have been asked and seen functionality sought implemented in successive software updates Cons Need to create better functionality around dual management (having co-leads/co-managers of teams) and their ability to review and provide feedback. It's too common to not be supported. Implementation and onboarding of the system was definitely one of the better experiences we've had although there could be more common touchpoints after the first review process to ensure for optimization and process improvement. Things have been a bit more "set it and forget it" after being transitioned off our Onboarding Success Manager although the Customer Success team accessible from the Intercom system has been more than helpful in the absence. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[15Five](https://www.capterra.com/p/140437/15Five/) Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[15Five](https://www.capterra.com/p/140437/15Five/) Reasons for choosing Lattice Better application to what we were looking for: a feedback and goals tracking platform designed for biweekly engagement and performance tracking over daily tracking of mood, behavior, and outlook of the office culture which I felt was more the focus of our secondary choice, 15Five. Review Source Head of communication Used the software for: 3-5 years ### "A great employees management software." September 29, 2025 4.0 Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions. Pros The software has very reliable analytics and reporting features. Availability of customizable templates which makes standoutamongst other similar tools Ease of use and availability of real-time vendor support services. Cons Everything about the software is good from customer services to userbility and intuitiveness. I have nothing against the tool. Review Source Rajesh G. Operations manager Used the software for: 1-3 years ### "An easy HR tool for Feedback and Reviews with some tweaks in OKRs" November 4, 2025 4.0 Pros Lattice is easy to use. it has small simple menu on the sidebar comprising of 1:1 & feedback, Growth and OKRs and performance reviews Cons If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives. Review Source IT Operations Manager Used the software for: 1-3 years ### "Ease of Access for reviews" September 23, 2025 4.0 Pros The ability to centrally manage all of our review cycles and put out employee surveys quite quickly with minimum admin. The platform is very intuitive, making it easy for both managers and employees to engage with the process. I also like the clear visibility into performance trends, which helps drive better conversations. The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs Cons Some areas can feel a little overwhelming at first, as there are many features to get familiar with. The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules. It also takes time to fully configure everything to match our processes, so there’s a bit of a learning curve before you get the most value out of it. Review Source Carla O. Manager Used the software for: 3-5 years ### "Lattice gets the job done!" June 9, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source Carl G. VP Strategy and Leadership Operations Used the software for: 1-3 years ### "Great for a growing smaller company" August 21, 2025 4.0 Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simplification and better user experience Review Source Account Coordinator Used the software for: 1-3 years ### "Great place to organize reviews & monthly goal setting meetings!" March 3, 2025 5.0 Overall I enjoy this system. I think it is a good way to organize your 1:1 meetings, and keep any feedback made my team members that is visible to both yourself and your manager. It is a really organized way to handed yearly reviews and archive the reviews previously received so you can continue to track your goals and your growth. Pros I like that peer reviews & self reviews are very organized and simple to navigate on this system .We are also able to ask our peers for feedback throughout the year so we can work on improving our team relations. We are also able to fill out a bi-weekly form saying how we are feeling and what we are working on that week so our supervisor knows if they should reach out to check in. Cons A con about Lattice is that it is difficult to attach your calendar on Lattice to your teams calendar. This causes issues when I have a 1:1 approaching but there is no appointment on my calendar made so sometimes I don't always catch the 1:1 meetings with my manager. Review Source Carlotta S. Sr. Escrow Specialist Used the software for: 3-5 years ### "Lattice: The Web Based Autobiography of Employment " March 13, 2025 5.0 I use Lattice regularly. I am very pleased and intend to continue using this product to advance my career. Pros Lattice allows me to keep track of every aspect of my employment. Lattice keeps a record of all feedback received or given, weekly 1-on-1 sessions, tasks, annual reviews, etc. Cons There are no complaints or constructive criticisms regarding Lattice. Review Source Missionwired Used the software for: 1-3 years ### "Lattice Lover" April 2, 2025 5.0 Very good, love the user interface and the easy of use. Pros Very easy to use and streamlines review process. Cons I feel that since it's accessible only through single sign on it's easy to forget! Review Source Regional Sales Manager Used the software for: 1-3 years ### "Nice User experience" December 10, 2024 5.0 I am assigned to write quarterly reviews on management and self-reflection. Pros Easy UI. Simple. Straight and to the point. Cons No cons it does a good job. The only Con is they require me to use this for extra work to do. :) Review Source HR Manager Used the software for: 1-3 years ### "1.5 Years Later - An Honest Lattice Review" June 14, 2024 5.0 Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful. They are always willing to hear product feedback, accept ideas and help to advise on your strategy. I truly look to the Lattice team as an extension of my own - they are true partners and the gold standard when it comes to customer service. Pros With Lattice, not only is the platform great as a full "people success" suite of tools, but it is easy to use and easy to implement and enhance thanks to Lattice's fantastic team of client support (tech support, implementation consultants, customer success reps, etc...). From our perspective, we initially purchased Lattice as a solution to a manual and broken performance management process, but what we got was so much more than that. Now, we are using the tool to help manage and scale our compensation structure and practices across our organization and enhance our bonus payout process using Compensation Cycles. We are also developing comprehensive career pathing tools to help our employees better understand what their career trajectory could look like with us. That alone has helped us improve our people success strategy by lightyears and we are still barely scratching the surface of this tool's true impact and capability. Cons Two things - 1. It is not cheap (but with that, you get what you pay for and this tool is worth every penny) and 2. It is very customizable and has a ton of capabilities - so don't go into it without a basic understanding/strategy of how you will use the tools (do this to help maximize your user adoption, spend and overall value) Reasons for choosing Lattice More robust tool options outside of just performance management. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.