# Upper Hand Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Upper Hand the right Scheduling solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151570/Upper-Hand/reviews --- Upper Hand 4.1 (110) [View alternatives](https://www.capterra.com/p/151570/Upper-Hand/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Upper Hand Ease of use 3.9 Customer Service 4.3 ## Pros and Cons in Reviews AT Adron T Fitness TrainerSports, Self-employedUsed the software for: More than 2 years. “What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes.“ December 17, 2024 AT Adron T Fitness TrainerSports, Self-employedUsed the software for: More than 2 years. “What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta contact me to get it resolved.“ December 17, 2024 JD John D ownerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “This software takes care of all my biz needs, Calendar , Scheduling, income , memberships , camps, point of sale ,email lists just to name a few.“ August 18, 2022 BM Bill M OwnerSporting Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Our use case is batting tunnel rentals only, and so far it does not align with an ease of use solution without some heavy lifting.“ August 24, 2022 AD Alex D OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.“ August 10, 2022 CP Chris P TrainerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.“ August 11, 2022 AD Alex D OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product.“ August 10, 2022 BM Bill M OwnerSporting Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “We recieve constant feedback from customers that the online process is confusing to navigate.“ August 24, 2022 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jameson K. Founder & Owner Professional Training & Coaching Used the software for: 1-2 years ### "Great start and potential" January 22, 2020 3.0 It has certainly given my coaches more independence to function on their own and manage their own sessions. I have needed to send out fewer reminders and be the "middle man" much less. Pros I like that it is automated and allows for me to focus more time on delivering my services rather than registering and recording participants Cons I would like the communication to clients to be more customization and I would like my clients to have an easier time navigating the software. I receive a lot of "please help" emails for relatively simple and common things. (like signing up for a session or unscheduling a session). Review Source Response from Upper Hand February 13, 2020 Hi Jameson, Thank you for taking the time to write a review of your experience with Upper Hand! We are glad to hear that using Upper Hand has allowed you to focus more on delivering services to your clients and less on admin work! That is our entire mission! Also, thank you for sharing feedback on communication. Our most recent updates were focused around improving the communication with new event reminders and we have much more coming! Plan on hearing from us soon to schedule a call to review these features and get your feedback. Thank you again and have a great day! JW Josh W. Owner Sports Used the software for: 1-2 years ### "Creating Margin" August 10, 2022 5.0 Overall I am highly satistfied. Pros The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business Cons There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles. Reason for choosing Upper Hand The main reason was the ability to tie providers directly to resources Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I wanted more online features that worked with my business. Review Source Response from Upper Hand August 19, 2022 Hi Josh, Thank you so much for taking the time to write a review! We're so excited to hear that you've been able to refocus your time and energy into growing your business -- that's the reason we do what we do! We also greatly appreciate your feedback on how we can continue to improve our platform to better support your business and provide a better client experience. We've taken your suggestions and concerns to our product team. Thank you again for providing your feedback, and hope you have a great day! We're looking forward to continue watching your business grow! CK CS Chris S. Owner Sports Used the software for: 1-2 years ### "Upper Hand does not deliver on deliverables " December 12, 2024 1.0 I requested for multiple memberships per account. They still don’t have this option. Pros Relatively good user interface so it’s easy to use on client side. Cons They would not deliver on what they told me they would Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Upper Hand User interface looked more modern and easy to use Review Source Response from Upper Hand December 20, 2024 Hi Chris, Thank you for taking the time to write a review. We are sorry to hear about your frustrations with our feature set, and will take your feedback to our team. Thank you for your candid feedback, and have a nice day. - CK CP Chris P. Trainer Sports Used the software for: 6-12 months ### "Great Business Tool " August 11, 2022 5.0 It has helped me a lot so far! Pros Really nice way to have all your clients in one system. Cons Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership. Reason for choosing Upper Hand N/a Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed a little more organization and membership capability. Review Source Response from Upper Hand August 15, 2022 Hi Chris, Thank you so much for taking the time to write a review of the software! We're so glad to hear that our platform has helped your business and keep your clients organized in one system! That said, we greatly appreciate your feedback on how we can create a better scheduling experience for you and your clients. Thank you again for the review, and hope you enjoy your day! CK LM Liz M. CEO Sports Used the software for: Less than 6 months ### "Easy for customers, but lacks some bells and whistles" November 19, 2020 4.0 Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it. Pros The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy. Cons It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) ZenPlanner did not handle some things very well and was hard for our customers to use. Review Source Response from Upper Hand November 25, 2020 Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day! RS Rob S. Owner & Director of Operations Sports Used the software for: 1-2 years ### "Upper Hand review" November 5, 2020 3.0 In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business. Pros This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want. Cons The lack of customization creates lots of issues for my business and how we schedule. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Upper Hand I thought MindBody was too expensive compared to UH. But I think it actually might be comparable based off of it's added functionalities versus UpperHand. Review Source Response from Upper Hand November 16, 2020 Hi Rob, Thank you so much for choosing Upper Hand and for taking the time to write a review. We're glad that our software is helpful for your scheduling and payment needs, however we're sorry to hear that you hit some bugs and that the customization could be improved for your business. We would like to learn more about the specifics that could be improved for your use case(s)! I've shared your feedback with our team in hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day! MA Mackenzie A. Owner Sports Used the software for: 1-2 years ### "MacRoc Soccer Review" January 21, 2020 3.0 Overall it is great if we can diminish/decrease the occurrences of glitches/issues within the software. Pros Honestly, I do not know where my business would be without UpperHand. It has been such an asset when organizing our clients, calendars, reports ect. Cons Quite too often, the software has glitches and errors that keep us from conducting business at the times we would like to. In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Upper Hand I liked the opportunity to schedule and set up events the way my business needed it to be. Review Source Response from Upper Hand February 13, 2020 Hi Mackenzie, Thanks so much for taking the time to write this review. We're ecstatic to hear that you don't know where MacRoc would be without our software!! Here at Upper Hand, we are committed to providing the best client experience. We are aware of some of the glitches you've experienced and are glad we've been able to rectify them quickly. Our Engineers are committed to reducing any product instability to eliminate this moving forward. Thank you again for the review and have a great day! PP Peter P. General Manager Sports Used the software for: 6-12 months ### "Love this software." August 18, 2022 5.0 The set up was process was well executed. The customer service was fantastic after the set up. Pros The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them. Cons Signing up a new client could be a little easier Reason for choosing Upper Hand Great service! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Opened new business and wanted an easier system then what I had used previously. Review Source Response from Upper Hand August 23, 2022 Hi Peter, Thank you so much for taking the time to leave a review! We are thrilled to hear that your switch from Mindbody has been a good one, and that you've had such a positive experience with our team as you've been onboarded onto the software. We're looking forward to watching your business grow! We also appreciate your feedback on how we can continue to improve our platform to give you and your clients a better experience. We have taken your feedback to our product team! Thank you again for the kind words, and hope you have a great day! CK AT Adron T. Fitness Trainer Sports Used the software for: 2+ years ### "Amazing software" December 17, 2024 5.0 My experience with Upper Hand has been amazing. I’ve been using it since 2018 and I don’t think I will go to another one unless Upper Hand goes bankrupt or discontinuous but other than that I’m all in. Pros What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes. Cons What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta contact me to get it resolved. Review Source Response from Upper Hand December 20, 2024 Hi Adron, Thanks so much for taking the time to leave a review! We're so glad you find the app easy to use, and that you've been with us for 6+ years! We appreciate your feedback on how we can continue to improve our app and improve your client experience. Thanks again for your review, and hope you have a great day! - CK AB Anthony B. Owner Sports Used the software for: 2+ years ### "Upper Hand B42" December 19, 2024 4.0 It’s been good for the most part. I have emailed a few questions from time to time and usually get a response but the last time I did not. Would like a timely response. Pros I like the ease of use of the Point of sale. Cons Not being able to delete memberships. I wish I could have the option to delete memberships that are no longer used. Review Source Response from Upper Hand December 20, 2024 Hi Anthony, Thanks so much for taking the time to leave a review. We are glad to hear that the Point of Sale functionality is easy to use. And, we appreciate your feedback on how we can improve our software to better meet your business needs. I'm sorry to hear that you've had an issue reaching our support team. I will follow up with them and be sure they reach out to get your questions answered. Thank you again for your feedback, and hope you have a nice day. - CK MC Myles C. General Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Feedback" February 7, 2020 4.0 UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here. I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers. Pros I like that the software allows for us to schedule and book lessons, rentals, and more with ease. It is nice that the calendar view helps us see and access sessions directly from that same view. Cons It is frustrating with the payment set up. It is difficult that the way a session is booked also completely dictates how payment is done. For example, if someone wants to schedule say 8 weeks of lessons. If we book it one by one, as 8 individual sessions, payment is set up as 8 individual payments. So they come in and say, "Oh I'm paying for all of this at once". We then have to physically go in to each event and pay those out individually. That is annoying and time consuming, but that is the less cumbersome of the outcomes. In the other way, lets say we book someone for 8 sessions and set it up as 8 sessions in the system. Then the client comes in and says "I'd like to just pay for tonight". We can't even do that. We would have to delete the entire event and re book it as individual sessions because the payment would be set up where it wants the entire session paid for all at once. It would be awesome if we could just pay for what they want and the event would mark it as such. Something where we click what is being paid for and the system holds the balance or lets us know what is still unpaid or needs to be paid would help a lot. Review Source Response from Upper Hand March 17, 2020 Hi Myles, Thanks for taking the time to write this review! In addition to your positive experience with support, we are happy to hear that Upper Hand has allowed you to book lessons and rentals with ease, and that you've had a great experience with the calendar! We also appreciate your feedback on the various use cases regarding client payment. This is something our team is actively working on, in addition to a few other exciting payment-related enhancements. If you have more feedback, please let your point of contact know and they'll be happy to schedule a time and provide an update on the timeline of these features. Thanks again for the review! Have a great day. JC Jamie C. Assistant Club Director Sports Used the software for: 2+ years ### "Good product, user friendly for admin, some client issues" August 18, 2022 4.0 Good! Pros I like the modern layout in the back office. After getting past the learning-curve it was easy for me as an administrator to work with. Cons We had clients who indicated that the site was not user friendly. Made it difficult to book. Reason for choosing Upper Hand Unsure - before I began working here. Review Source Response from Upper Hand August 19, 2022 Hi Jamie, Thank you so much for taking the time to write a review! We're excited to hear that you find the back-end side of the software easy to use, but are sorry to hear that some clients have expressed some issues with being able to book. We have taken your feedback to our product team so that we can work to improve your clients' experience with the software. Again, thank you for your feedback. Hope you enjoy your day! CK JB Jared B. Program Director Sports Used the software for: 2+ years ### "Highly Recommand" August 17, 2022 5.0 Pros The software is easy to use. The product has evolved over the years to accommodate our client's needs. Cons Customer Service has been non-responsive at times. Review Source Response from Upper Hand August 19, 2022 Hi Jared, Thank you so much for taking the time to write a review! We're sorry to hear that you've had some trouble getting in touch with our support team in the past. But, we're thrilled to hear that you find the software easy to use, and that over the past few years it has evolved to better serve our customers. Again, thank you for your feedback, and hope you have a great day! CK JG Josh G. Partner; Director of Business Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "Industry Value Where Its Needed Most" January 30, 2020 4.0 Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software. They're on an upward trajectory and have continued to come out with new iterations and functions that improve the user experience (both our staff and our clients). Pros The customer service. No software or platform is going to be a perfect match for what your company needs. Where Upper Hand has been most beneficial to DST is through their partnership with me and my team. Whenever something has been confusing, deficient, or lackluster from our perspective, their team has made every effort to fix, communicate, and better their software to tailor it to our specific needs. Cons Any time you switch software or learn a new platform, there is going to be a learning curve. It was no different with Upper Hand. There have been some frustrations getting everyone on the team educated and up to speed with the platform and functions, but nothing that wouldn't be expected. Review Source Response from Upper Hand February 13, 2020 Hi Josh, WOW! Thank you for taking the time to write up such a positive review. Hearing how Upper Hand has helped DST and about your positive experience is what we thrive to accomplish!! We look forward to our continued partnership with you and your team!! JK Joe K. Owner Sports Used the software for: 6-12 months ### "The BEST SCHEDULING app" August 11, 2022 5.0 Pros I love how easy it is to use and can get revenue reports and NO DOUBLE BOOKING Cons Wish you could send out a MASS EMAIL not just for an event. Wish you had a call hotline. The bubble nobody ever answers Review Source Response from Upper Hand August 15, 2022 Hi Joe, Thank you so much for taking the time to write a review! We're so glad to hear that you find Upper Hand easy to use, and that it has helped you avoid double booking! We're happy to hear that the reporting capabilities have been beneficial for your business! We also greatly appreciate your feedback on how we can continue to improve our software and better serve you and your business. Thank you again for your feedback, and hope you have a great day! CK DS Dale S. Co-Owner Sports Used the software for: 1-2 years ### "Had enough" November 13, 2020 2.0 Not good. Pros Nothing really. I wish I could say something positive but there really is nothing. Cons I switched from mindbody to save money. I guess you get what you pay for. After several bug issues we just figured out we had a group of clients not being charged the last two months. Their credit cards were dumped out of the system. So now we have to call these clients ask for their credit cards and tell them we need to charge them twice. Unacceptable and the last straw. To top it off my business partner called left a message and they didn’t even bother to get back w us. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Save money Review Source Response from Upper Hand November 18, 2020 Hi Dale, We are sorry to hear about your experience with Upper Hand. Our Head of Accounts has reached out to schedule a call to be sure we get these issues resolved. Thank you for your feedback, and have a great day! PD Peter D. Owner Sports Used the software for: 2+ years ### "Upper hand Review" January 30, 2020 5.0 Overall I have had a very good experience with upper hand their customer service support is extremely efficient Pros Overall a very good product reasonably priced and very good customer service Cons I think the software overall is very good with constant upgrades Reason for choosing Upper Hand Pricing and customer support Review Source Response from Upper Hand February 11, 2020 Hi Peter, Thank you so much for taking the time to write a review. We're thrilled to hear your positive feedback about our product, customer support, and constant upgrades. We put a lot of work into those areas, so we're glad to hear it's serving the purpose! Have a great day! BL Bret L. Owner Sports Used the software for: Less than 6 months ### "Upperhand Software" August 10, 2022 5.0 Over it is a great platform to manage a multi use facility. Setting up events and changing to meet customer needs is super easy. Pros Intuitively manages the space in my gym for multiple uses. Cons The Even offerings menu could be organized better. Need integration to use member keyfobs or a app based QR code for check in. Reason for choosing Upper Hand Functionality Review Source Response from Upper Hand August 15, 2022 Hi Bret, Thank you so much for taking the time to write a review! We're thrilled to hear that Upper Hand's functionality has helped you manage all of the resources and spaces at your facility. We're also happy to hear that you find the event creation process easy. We also greatly appreciate your feedback on how we can continue to improve the software, especially when it comes to managing your members. So, we have passed this feedback along to our product team. Thank you again for the review, and hope you have a great day! CK GP Gabriela P. Assistant Manager Sports Used the software for: 1-2 years ### "D-BAT COS Review " January 21, 2020 2.0 Very responsive when we encounter our issues Pros It’s organized, and we now enjoy receiving reminders for camps, clinics, and lessons. Cons It’s not retail friendly at all. We encounter so many issues daily as far as scheduling lessons, camps, and clinics. We have a lot of issues editing contact information, and we have always had issues with our app connected to the system. Reason for choosing Upper Hand D-BAT Corporate decision Review Source Response from Upper Hand December 4, 2020 Hi Gabriela, Thank you so much for taking the time to provide feedback. We are glad you find the camps/ clinics/ lessons aspects easy to use. However, we are sorry to hear that the retail functionality can be boosted for your use cases. We have taken your feedback to our product team so that we may continue to improve to better serve your business and clients. Thank you again, and have a great day! MP Matt P. Director of Operations/Lead Hitting Instructor Used the software for: Less than 6 months ### "Tons of potential. Powerful software for what you pay. Needs some tweaking in areas on admin side. " January 25, 2018 4.0 Pros The ability to create events and set a schedule is great. Inviting new clients is easy and from my customer feedback it sounds like registering is a pretty easy process. Cons On the admin side there tends to be some areas that take a few too many steps to complete a process. Whether it's changing details in an event, or simply trying to see who is registered for event, it tends to be a much longer process than it should be to retrieve or adjust the information. A quick pull up on the calendar of who the attendee(s) are for an event would be nice. The process to find that information now is quite time consuming and can be frustrating. There's seems to be bugs in random stuff you do. Having events randomly not show up in the calendar can be frustrating. Double booking has never been an issue as the system still reflects the proper availability for an instructor, but on the admin side, I need to see the schedule in full detail. Review Source Response from Upper Hand March 17, 2018 Thanks for the feedback, Matt! Since you posted this review, we have solved most of the issues that you have listed! Below are the updates: 1. Easy attendee view from the calendar 2. Simple event check-in drawer 3. Weekly calendar view and customizable calendar columns 4. Ability to "clone" events so that you can easily duplicate/edit existing events We're always working to address bugs as well, so with more specifics on that, we can certainly get them cleaned up. Thanks again for the feedback! AS Ashleigh S. Owner Sports Used the software for: 1-2 years ### "Great Software for Small Business" February 8, 2020 5.0 Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs Pros \- Customer support is unmatched - Account manager very helpful and communicative - Love the features Cons \- Features are sometimes hard to figure how to use on own Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More features On hand support system Review Source Response from Upper Hand March 10, 2020 Hi Ashleigh, Thanks so much for the kind words! We are thrilled to hear about your experience with support and your account manager. Have a great day! JAP John A P. Founder Sports Used the software for: 2+ years ### "Modern Goalkeeper LOVES UPPER HAND " February 5, 2020 5.0 LOVE IT Pros FUNCTIONALITY EASE OF USE CUSTOMER SERVICE Cons SOME PARENTS HAVE TROUBLE USING IT, MAYBE MAKE IT EASIER TO USE Review Source Response from Upper Hand February 11, 2020 Hi John, Thank you so much for taking the time to write a review. We're thrilled to hear your positive feedback about our product and customer service. It's been a pleasure working with you over the years! Have a great day! SA Sarah A. Director of Operations Used the software for: 2+ years ### "Customer service is second to none. The Upperhand team is knowledgeable and always willing to help." January 29, 2018 5.0 Pros As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software. Cons As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account. Review Source Response from Upper Hand May 24, 2018 Thank you for the review and your continued support, Sarah! DB Donnie B. Owner Sports Used the software for: 1-2 years ### "D-BAT Pearl" January 21, 2020 5.0 Overall I am very pleased with the system. Pros I like the scheduling the best. Easy to set up new events. Cons Point of sale could. The credit card machine has been a problem. Would like to see some work on the way we send emails. Reason for choosing Upper Hand All new D-BAT locations use upper hand. Review Source Response from Upper Hand March 17, 2020 Hi Donnie, Thank you for taking the time to write this review! We are happy to hear that you're pleased with the system. Have a great day! MR Morgan R. CPA, coach Sports Used the software for: Less than 6 months ### "UpperHand" November 5, 2020 4.0 Overall it has been a very good experience. When something comes up, whether a customer has a problem using the software or I need help with something on our end, the customer support team has been very responsive and helpful. Pros I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups. I also like being able to track different data in the system. Cons There are some features that could be updated to better fit our company, which I have been able to discuss with the customer service team. Some of the reporting could be enhanced. Review Source Response from Upper Hand November 12, 2020 Hi Morgan! Thank you so much for taking the time to write a review. We're thrilled to hear you and your customers find our software easy to use --that's our main goal! We're happy to hear you've had a great experience with our support team, and we look forward to working with you to make our product better for your use case(s). Have a great day! Similar Products Featured