# PocketSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PocketSuite the right Coaching solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151558/PocketSuite/reviews --- PocketSuite 3.9 (40) [View alternatives](https://www.capterra.com/p/151558/PocketSuite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PocketSuite Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews EB Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: 6-12 months. “I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry!“ July 17, 2025 TG Tim G OwnerConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Customer service in awful and they what you to do everything online.“ May 6, 2024 CU Chase U OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I just want my money back at this point, but haven't been able to actually talk to anyone in management or sales for weeks.“ July 25, 2023 CU Chase U OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service is the worst that I have ever seen.“ July 25, 2023 DR Danielle R OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The customer service keeps telling me to keep trying to sign in instead of solving the problem. “ September 29, 2022 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Johnny C. PT Used the software for: 2+ years ### "This app is everything you need (and more)!" September 3, 2016 5.0 I've used MindBody and anything else you can imagine. The team there at PS (what I like to call my PocketSuite) is great and very helpful!!! I save so much money and I've literally put my business on cruise control. I have all of my clients set up on subscriptions that auto-renew the packages for my clients every month so I can focus on my classes and privates. About to head on vacation now thanks to PS! Look no further! Review Source JS Jess S. Owner Restaurants Used the software for: I used a free trial ### "Great product " November 18, 2024 5.0 Pros Easy to Use for all and great quality products Cons The program is easy to use even for those not as technical savvy Review Source RL Rae L. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "This could be great, but give them a year to smooth things outbefore trying them. " December 17, 2023 3.0 Could this be a great booking system absolutely, but they have a lot of growth to get there. I’m a little more old fashioned. I like to do things from a computer. I like looking at things on a bigger screen and I also type much faster on a keyboard than my phone. Even though they have a “desk top version” it is almost useless. If you’re wanting to make settings changes to you app from a desk top, the chances from the desk top may not save. Forms: You can send intake forms to clients E-mail, so they have the option to fill the forms out on their computer or phone. However, if you want to fill out an internal form from your pocketsuit desk top to add to a client’s profile, for some reason, I couldn’t get the form to save. The only way for me to add a form to a client file, would be for me to fill it out on my phone. I refuse to fill out forms on my phone when I type 3 times faster on a key board. They’re marketing campaigns: If you are sending a marketing campaigns by text to clients they look fine. If you are sending the marketing campaigns to a clients email, they look like they came from a telemarketer or from a spam bot. They use this wired block text form that I don’t feel looks very professional. If you don’t want a credit card required when clients book, this is CERTAINLY not the software for you. Once you turn that feature on you can’t turn it back off. I have had to reset my credit card requirements time and time again. There is one of two reason I think my credit card settings keep being changed. Either the coding of there software is written in such a way that the credit card feature can’t be turned off, or every time they update pocketsuite, it changes your settings without your knowledge. Either way this is unbelievable frustrating. Which brings me to updates. This is why you should give this company a year before you join them. They are constantly adding things, changing things, which is great until they change all your settings without you knowing. I have NEVER allowed clients to do online same day appointments. Clients are welcome to call for a same day appointment, but booking online isn’t something I allow. They did an update to their calendar booking, THEY CHANGED all my settings. All of a sudden my booking requirements were changed. I had someone book, without me knowledge, for a same day appointment. Thank god I only live 8 minutes from work, but I was completely caught off guard by this. I was scrambling to get out of my house and I was late to my appointment. You want to talk about unprofessionalism. I’m building a BRAND NEW business and I was late to a new clients appointment. Last but not least there online booking from a computer. If you have clients that like to book from a computer, don’t use this software. I am booking my own clients because people think that my booking page is for returning clients only. They have a page, from the desk top version, that is telling you to put your phone number in to log into your account. So my new clients are texting me asking if I can book their appointments for them. Hopefully with the update they did on \[sensitive content hidden\] changed this, but I’m not sticking around to find out. Pros I like that they are trying to be an all encompassing scheduling system. It’s quite impressive how they are building this booking system, but they are still working out the bugs. Cons If you like to do things from your computer vs. doing everything on you phone. Until they finish updating this booking system. This is not the booking system for you. Review Source JS Jennifer S. Pro Dog Trainer Professional Training & Coaching Used the software for: 6-12 months ### "Simple, Effective, Great App " December 14, 2017 5.0 Ease of running my business on the go..no down time, no missed appointments, syncs with Google calendar! Pros I use this app as a dog training, schedule manager, invoicing, tracking appointments and credit card processor. It is packed with ways to conduct business. I have a dedicated line, and administer most appointments, invoices, contracts and payments via text. I am able to get deposits before showing up, reducing no shows to null. The reports daily let you know where you stand on production and it reminds you to bill for visits you have completed. They keep adding functions. I could add employees too, but for now a full office suite conducted via text. Credit card processing good rate and prompt deposits. Great for small entrepreneurs. Also lets you track lead sources, costs and inventory capabilities, sales tax and send group text announcements to reengage your clients. Cons Haven't mastered getting reports out of the system yet. Doesn't operate in horizontal mode on iPad- strictly works as a mobile device app. Hard to adjust to this concept if you solely used to desktop versions of software- but super simple and once you don't over complicate things...its that easy! Review Source YJ Yvette J. Personal Assistant Consumer Services Used the software for: 6-12 months ### "Pocketsuite Review" February 29, 2024 5.0 The team is very helpful and patient. After spending time with the app and getting a one on one with them - I feel the application is a good program. Pros Once I was able to sit down with the staff at pocketsuites, I was able to better manuever through the system. Had been working with it for a couple of months so I understood what I needed to clarify with the team. Cons I was having problems with errors on the program but the team was able to figure a way around the issue. Review Source DH David H. Owner Wholesale Used the software for: 1-2 years ### "Good, but so mobile and text heavy, there is no room to grow in your business" April 22, 2019 3.0 The support has been helpful even if they seem to not know their own software that well. The frustrating part is that you have to text EVERY issue. So if you have a tiny issue...sure no problem...but you have a client standing in front of you and you need something now and an issue resolved...tough cookies...type out a book a send the text then wait for them to get around to answering you back. Overall: This is a great app for like a 1 man show...If you have dreams of growing or owning or being able to answer phone calls from potential clients while typing in information...then do NOT get this app. Otherwise, it does a great job of scheduling clients and such...but I expect that of any scheduling app...lol you should do that awesomely...its the other features you should excel at. If they would fix the no desktop app or no iPad landscape view issue...that would solve about 80% of our issues with them. Pros Text reminders of appointments and recurring payments can be created. Cons When I first started my dog training business, it was only me. This app was great when you weren't talking to a client. If I had a client call me to schedule an appointment, then (assuming I was in a quiet place and not public) I would have to put them on the speaker phone and input their details to schedule their free consult in the app. As I grew to have 3 other trainers work for me and we are all mobile we had more growing pains. For example, we couldn't input client details, it sends out its own phone number on texts and we have an online phone system that routes calls to cell phones depending on the client. It was confusing to the clients what number they wanted to call. Most schedule changes the clients texted, but when it came to talking about why their dogs just got into a fight...texting would take an hour where a phone call of 5 minutes would be much faster. Then as we grew further still to have a facility, it was even more frustrating that there is NO desktop view or iPad landscape view. So...we still have the same issues except now even more clients call us and we have to write it on a sticky note and then when we hang up input all of the details. We have the online booking system connected to our website, but most people want to talk to someone before handing over thousands of dollars. Summary: no desktop app, the only way to get any help or support is through texting, no landscape ipad app, and no way to mark trainers paid outside of the system. Review Source DR Danielle R. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Worst Customer Service" September 29, 2022 2.0 Its been very poor. The customer service is non-existent and slow to respond. Pros I liked the price. I got a free basic plan with ASCP insurance and tried the premium option for 30 days. I like that there is text and email confirmations and the pricing is cheaper. I like the Calendar sync as well Cons The price reflects what you are getting. You cant seem to find much in their app. Turned on follow up reminders and could not find where to change the wording. Its not intuitive when setting things up. I turned off forms and questions to schedule but my clients still were being asked to fill out 82 questions. Had to reach out to turn off. They also stated they have the lowest fees. They don't. I have square and they have stripe. I physically swipe and square is cheaper for swipes. If we are splitting hairs, Gloss is actually the cheapest I have seen. Finally, I downgraded my premium trial at the end to Basic. I didn't find it functional for me or my clients. Downgraded and they deleted my account. You can not speak to anyone, you have to email and text and I am currently going on 3 days of trying to get my account back with my appointments and client info so I can transition to a platform with customer service. I am being told to log in but every time I try I am given a prompt to sign in again. I put in my phone, get a text cide, add that and then get a message to sign in again... Over and over. The customer service keeps telling me to keep trying to sign in instead of solving the problem. They are holding my calendar and customer info hostage at this point. I DO NOT RECOMEND THEM. Reason for choosing PocketSuite More features for the price. Review Source CU Chase U. Owner Facilities Services Used the software for: Less than 6 months ### "Do not fall for their competitive pricing, you will be disappointed..." July 25, 2023 1.0 Terrible. I just want my money back at this point, but haven't been able to actually talk to anyone in management or sales for weeks. I have been trying but have not been successful and am so beyond frustrated. Pros There is a lot of bells and whistles that are really cool. Getting them setup was interesting for sure, but they never work like you want them too. They give you a phone number, which is cool, but this is also clunky and doesn't work right. Cons The customer service is the worst that I have ever seen. They offer no phone support whatsoever. They have a messaging service in the app to message with support. Their response times are ridiculous. They sometimes take days to respond to something (and almost guaranteed the response is canned and not actually helpful or empathetic). Most of the time they just do not respond at all. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source SH Stefanie H. Professional Life Coach Professional Training & Coaching Used the software for: 6-12 months ### "PocketSuite for Starting Coaches " August 5, 2022 4.0 It was a great tool for me when starting out as a Life Coach. Pros PocketSuite’s free made it affordable and easy when you are starting as well as giving you the ability to text through a PocketSuite number they give. It’s a one place for administrative and client management. As well as video conferencing in the PocketSuite desktop version making it more accessible besides just desktop. Cons More desktop features besides just being on app version. Review Source RW Render W. Business Owner Individual & Family Services Used the software for: 2+ years ### "Customer Service Ghosted " January 3, 2020 1.0 Slow support communication, and that's not good for business when handling people's money. Excessive fees for receiving payments. They don't inform you b4 they debit your account to allow you time to make appropriate changes to insure money is secure for them and your account stays in good status . After 3-4 years I'm done with lack of response and sense of urgency. Downgrading to free as soon as I can, because I'm tired of paying excessive fees for no real support when it's truly needed. Pros ease of appointments to be able to add to calendar Cons the dreadful customer service and developer Review Source CC Caseman C. Used the software for: ### "Lil time saver" May 26, 2016 5.0 My office work usually takes about an hour to an hour and a half a day. By using PocketSuite, I'm able to chip away at that work throughout my day instead of having to sit down after work. Even though it's the same amount of work, I'm able to end my day sooner since I use all the time between clients. Love that. Review Source LP Laura P. Used the software for: ### "Invoicing over text" May 21, 2016 5.0 Why did I not think about this myself?? Great to shoot itemized invoices over text message for easy payment. Brilliant for quick payment that is super convenient for my customers....esp the young techie ones. Review Source NP Nadeja P. Used the software for: ### "Great App ! Awsome result ! a great experience for me since it is my very first time to use the po" October 15, 2016 5.0 A great app ! a great experience for me since it is my very first time to use the pocketsuite app and it gives me a great result ! highly recommended ! Review Source EB Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "#1 Platform - Easily the Top Choice for running a self employed or small (or large) business! " July 17, 2025 5.0 Overall it’s awesome!! As a Licensed Massage Therapist it has literally everything I need to manage my book of business, scheduling appointments, invoices, payment, customer communication, and countless other features for running my business. As I was finishing massage school PocketSuite was by far the most highly recommended platform to use by my instructors and other professionals in the industry. It can be easily and seamlessly accessed on either a desktop or mobile device, it’s simple and straightforward on the client facing end, and really is just the whole package for just about any self-employed kind of business. I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry! Highly highly recommend! Pros It does everything! Calendar, scheduling, CRM, marketing, forms, and I’m sure a bunch more that I haven’t discovered yet! My favorite “Pro” is that their customer service is absolutely 5-Star! Pocketsuite has a TON of options and functionality features and the customer service team is amazing with fast response time, guidance, communication, and support! Cons My only “Con” isn’t actually anything negative about PocketSuite itself, it’s just that it’s overwhelming to set-up! Pocketsuite knows that though and offers a multitude of options for direction, support, guidance, “how-to” videos, Q & A, and even 1:1 virtual meeting sessions you can schedule. I believe there are also certain features that you can request that they do the set-up for you, but I haven’t made it that far yet to know for sure. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing PocketSuite Best overall performance and functionality, lower costs and fees, best reputation and highest recommended in my industry! Review Source IR Ian R. Systems Administrator Sports Used the software for: 2+ years ### "The go-to app for small/medium business owners" October 9, 2024 5.0 Amazing! Their customer service is extremely prompt and ready to resolve any issues. I would recommend them to anyone I work with. Pros For the price you pay you get a lot of features! It's extremely mobile-friendly, highly customizable, and extremely intuitive. For me, it's the go-to app for any small/medium business owner who wants to run their business from their phone. Cons Doesn't yet offer integrations with other softwares. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[TeamSnap](https://www.capterra.com/p/123208/TeamSnap/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Appointy](https://www.capterra.com/p/122249/Appointy/) Reason for choosing PocketSuite It was a lot cheaper with the same if not better features. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) PocketSuite is a cheap way to combine all your critical functions together. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 1-2 years ### "Don't purchase Pocketsuite. Customer service AWFUL!" May 6, 2024 1.0 I lost over $1000 job toady because I couldn't get my customers information because they have bad software combined with awful service or no service. Pros Nothing it should be called No service Pocketsuite. Cons Customer service in awful and they what you to do everything online. Review Source JS Jennifer S. Pro Dog Trainer Professional Training & Coaching Used the software for: 2+ years ### "Ease of use for the small business person" January 15, 2019 5.0 I have been using this app to run my business and pay 1099 contractors for 2 years. It helps keep me on the go and communicating while in the field. Pros Functional, fast and run completely on mobile app. Intuitive for app users and simple client communication. Ditch the desktop software and stay on the go. Cons Exportable reports take spreadsheets and other interfaces on export end to sort and decipher. Newsletter capability not quite there but company works diligently improve and expand. Review Source Angelene C. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Worst company ever" November 13, 2018 1.0 Worst company ever. Their service is terrible as are their ethics Pros Nothing it was worthless without payments Cons Don’t do it!!! I followed all the rules as any reputable business. I was blackballed because of some algorithm (as they claim) they refunded a client money for a service I performed and was paid. They gave me excuses and basically told me to go away. I asked for a discounted rate since I was denied what I paid for and they disabled my account. I cannot contact some of the clients who booked through there!! They cost me money and now are messing with productivity. WORST COMPANY EVER don’t waste your time. Review Source D"SS Dave "The Shef" S. Keynote Motivational Speaker and Author Used the software for: 6-12 months ### "Pocketsuite is a MUST for any solo-preneur or small business owner!" March 14, 2018 5.0 Pocketsuite is like having a personal assistant in my pocket. Whether it is for processing cards, scheduling appointments, or communicating with clients...I love this product! Pros I love the ability to automate a huge chunk of the communication with my clients via text. (or email if they prefer). The credit card rate is very competitive. They templates feature makes it so simple to follow up, send reminder messages, and so much more! Their support is amazing. Very responsive to texts! Cons I'm new to the premium side after using the software at the free level for a few months. Still learning new capabilities and ideas. Review Source FC Frank C. Strength Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use " August 4, 2022 5.0 Extremely satisfied Pros Extremely easy to use to invoice and ask clients for payments Cons No issues With the product at all. I would like it to stay exactly as it is. Review Source Adriana H. Director Used the software for: ### "It is very useful for programming the daily activities of the organization." March 13, 2018 4.0 I did not get any benefit directly, I had the opportunity to see its operation by a primary state residing in the United States, and I explain what it is and what is useful despite being so easy to use. Pros It allows you to work as a team from the app, you can send scheduled messages, schedule payments and even contact employees and customers as assignment of activities. Cons It is not an app available for all countries in the world, which is a great disadvantage, because despite being so simple in Venezuela would be very useful to process customer payments and control them. Review Source JS Jay S. Photographer Photography Used the software for: Less than 6 months ### "User Beware!!!!" March 20, 2019 1.0 Pros Platform looks really good but be careful there are hidden problems. Cons USER BEWARE!!. Do not use this App if you have any purpose of receiving payments for your business. I had previously downloaded and used this application due to ease of sending invoices especially via text with an easy way for clients to pay. However, after payments are received there is NO way of getting your money out of this App. The App refunded all my clients payments WITHOUT my knowledge approximately 2 months after downloading application after I attempted to retrieve the bulk sum of my money out the App. There is NO way of contacting anyone directly as you are required to make an appointment for someone to call you if you have any questions in which they DO NOT actually call. There is a number available for texting purposes only, in which they do not answer and respond accordingly to any grievances. This App has no efficient customer service line at all. If you are using this App for scheduling or sending invoices fine but DO NOT accept payments using their platform. Review Source JV Joshua V. President Automotive Used the software for: 1-2 years ### "Awesome Platform" March 4, 2019 5.0 This platform is great! I love how easy it is to schedule my customers and how it keeps all their info. Pros Easy to use, keeps my customers info in one place! Cons Every once in a while i get logged out for no reason. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Terrible" April 5, 2019 1.0 They have a verification setting without really telling you that being denied accepting payments on their service is actually an option. They take your money for accepting payments through their software before they can actually deliver on what they promise. Seems kinda shady to me and I will definitely be contacting the BBB Pros I initially liked the software....but they charged my card twice but for some reason can't find the second charge on their end.....even though its in their account and not mine Cons Customer service and wait times....very slow verifying you. Duplicate payment taken out of my account. Not delivering on services promised Review Source RP Rick P. Co Used the software for: 1-2 years ### "Great app for taking payments. Also has scheduling and tons of other stuff we don't use" May 28, 2018 5.0 Pros They don't require a monthly fee for payments! Very reliable as well and you get your funds quickly. Cons You have to sign in all over again too many times. Not a big deal but at least you just have to remember a 4 digit pin Review Source Similar Products Featured